Adobe Learning Manager

I have a registered learner who is unable to access their account. They are prompted to enter a verification code that is being sent to an old phone number they no longer have access to. They select "Get Your Code Another Way" and a verification code is sent to their email. When they enter the code from their email they are then prompted to enter another verification code that is sent to their old phone number. How can they access their account and/or change their phone number without being able to login into their account?

Hi,I had created a custom field named "Department" sometime ago in our Captivate Prime setup.  Since we want to restrict the values in this field, I had added the values to make it a dropdown field.  Now we have new departments to be added, but I see a note saying that since this is a csv field, new values cannot be added to this field.  Is there a way around it? I want to allow this field to be populated when performing a csv upload of users, but it should be flexible enough to allow addition of new values. 

Can you help me? I cann't sign in adobe captivate prime with my adobe email account now.

Hi, I am wondering if Prime let's you create standard profiles under which custom roles could be assigned? Problem: We want to create custom role for users specific to their own locations and specific user groups/ catalogs only. With locations all over the country, looks like I will end up creating hundreds of custom roles, unless I am missing the point of doing it in another way?Any advise/ idea is appreciated. Thanks, 

Hello,I am unclear if  badges assigned  for courses can also influence leader board tracking via gamifciaton.  Can a badge have points associated to it?  Thank you in advnce for any insights.

The February 2021 release of Adobe Captivate Prime focuses on improving Learner Experience, Reporting and Administrative workflows. Some of the highlights include: New filters to assist learners in searching for Trainings. A brand-new Training Report for Administrators. A new ‘trigger’ and ‘action’ in Learning Plans. What's new and changed Board view in social A Learner can see all boards in a list view. Sign in to your learner app and in your Social Learning page and see the boards as a list. For more information, see Board view in social. Social banner Customization The Administrator can customize the title and the subtitle that appear on the header image on the Social Learning homepage. For more information, see Customizing the social banner. Catalog filters As a learner, you can now filter training based on the format of training, for example, Classroom, Self-paced, or Virtual C

Hi there,Our users are enrolled in learning programs via learning plans but they don't show up under Learners under the courses or the learning program they are enrolled in. Does anyone else have this issue and if so, how were you able to solve for it? I am trying to mark completions for some users and doing it under the course or learning program seems to be the only way to do so.Thank you.

Good morning, when opening projects already created or generating new ones, the visualization of the workspace remains black. I tried uninstalling and reinstalling Captivate but it doesn't work. I share the error screen. Can anyone help me to fix it? I use a MaxBookPro

I created a training with "next" buttons that had been in the assets section of Captivate that are supposed to appear at a specific time. When I run the slide in captivate they pop up when they are supposed to. When I preview, they never show up. I have reached out to Abobe help twice for this now and each time was told something different. I rebuilt the entire training worried it was the file adn created my own butons with smart shapes and I am still facing the same issue. I have double checked the time line, the timings and have mirrored everything to other trainings that I make in the past that work. Does anyone have any suggestions?

Hi all,Do you have to clear browser cookies after updating a course in Captivate Prime? We currently use CourseMill as our LMS with Storyline 360 as our development tool, and everytime we update a course, users who have already started the course need to clear their cookies in order to see the changes in Chrome. Thanks!

I use Adobe Captivate as my company's LMS. I am trying to edit content uploaded. My thought was to export it, as I have been able to with all other LMS's I've used, but I don't see to see an option. Is it possible to export content from the Content Library? Thanks in advance.

Just took over as the LMS Admin in my new role, i will like to know how to edit the courses in a learning programs as i noticed a course is stoping learners from progressing as the course (scorm file) has an error.  I want to remove the faulty course, while i work on the captivate file.

Team, Uploading users by importing the csv file and getting this error notification: CSV processing failed. Please upload again. Index: 19, Size: 10 What is the cause of this? Warm Regards, carlina

Dear Community, I've added some columns/fields to our CSV file that we use to upload users to Captivate Prime, and now the file will not upload. If I remove the new columns, it uploads successfully. Any ideas on why I cannot add columns to the csv? Best, Carlina

Dear Community, Our IT department would like to have content from another LMS visible in Prime. Is it possible to connect Prime to the other LMS to use this content through Prime via API? Looking forward to hearing about your experience doing this. Best, Carlina

I published few scorm courses from Storyline 360 into Captivate prime. During testing, I noticed few course are not sychronizing after completed. Any way out of this?

I'm using Adobe Captivate prime v2. And I'm using GET /learningObjects to get learning objects by catalog id. On the first call, my app loads the first 10 items in the catalog and gives me a `next` link, to implement pagination. After the second call with `page[cursor]` with the link an API returns me items and a new `next` link which is broken.{ "links": { "self": "https://captivateprime.adobe.com/primeapi/v2/learningObjects?page[limit]=10&filter.loTypes=course&sort=name&filter.catalogIds=117651&page[cursor]=https://captivateprime.adobe.com/primeapi/v2/learningObjects?page[limit]=10&filter.loTypes=course&sort=name&filter.catalogIds=117651&page[cursor]=nc_0b032c06-3ef8-4ecf-8017-ba702c33ad64;10", "next": "https://captivateprime.adobe.com/primeapi/v2/learningObjects?page[limit]=10&filter.loTypes=course&sort=name&filter.catalogIds=117651&page[cursor]=https://captivateprime.adobe.com/primeapi/v2/learningObjects?page[li

Hi all,My adobe acrobat XI Pro shows that all comments in the document are authored by me, when in reality there are numerous other participants making the edits. How do I get their names to show as the true author? ( I am not authoring comments at all). Please help,Thank you in advance,SR

Keep your learners continuously engaged with an out-of-the-box communication channel that sends weekly emails to learner groups with essential information such as upcoming trainings, consumption insights, course recommendations, and leaderboard status. Drive steady traffic back to your learning platform via these scheduled emails.   Settings for Digest Emails An Administrator can enable or disable sending an email to learners. The Admin will also be able to control the frequency of the emails sent. For active accounts, digest emails will be disabled by default, which the Admin can enable it manually. For trial accounts, the option for digest emails will remain disabled and the Admin cannot enable the option. If the feature is disabled, then: The option Digest Email will be disabled. A learner cannot see the user setting for digest email subscription.  If the feature is enabled, then: The Admin can enable and modify the Digest Email option. From the&n

Hi all, Is it possible to have more than one Admin in Prime LMS and is there any role as Super Admin?

Good day all, Can you help with with way out with my scorm published quizzes from Storyline and Captivate. I uploaded them to Adobe captivate prime LMS but how do I get results of each students? Kindly help. Thanks

Hi there. I have uploaded a video in the content library as well as a scorm 1.2 package. I then created a course which firstly the video plays then continues on to the scorm package.  The problem I have, is that the video at the end of playing continues directly to the scorm package. Is there a way where the video stop / pause at the end of playing and you, as the users / learner, have to manually say / click to continue on the the scorm package?? Any feed back will be greatly appreciated.

Hello, I am currently doing my pre-work for my Captivate certification and I am having trouble opening the exercise files. I keep getting and error each time I attempt to open the any of the files. Now it will not even open at all. Please below the error message I get. How do can I fix this?

i am facing an issue with my internship program at Med Tour Easy as Business Analyst could any one please guide me to communicate with my mentor

Hi. I'm trying to take a course using Captivate Prime. I can use it on my iPhone, but not on my iPad. Can someone help?