Bug Reports

I am unable to pull in items from the CC library in Indesign. 

The past couple of weeks my team has been experiencing very buggy scrolling behavior in Share for Review. Especially in Safari. It seems like continuous scroll has been removed? On large documents, it's very difficult to view the bottom of a page. As soon as you barely reach it, Review brings up the next page and puts the top of it at the top of the screen.

Any new asset that I want to add to the library doesn't have a preview thumbnail and only shows the adobe logo. After searching the forum I followed the steps from this post:https://community.adobe.com/t5/creative-cloud-services-discussions/cc-library-preview-not-showing-in-cc-desktop-app-or-the-cc-library-panel-in-other-adobe-apps/m-p/12973579 but sadly it only made worse the problem. Now more than half of my old assets don't have a thumbnail.Does anyone have a solution? All my apps are up to date.

One of my InDesign pages is not showing in the share for review environment (3 page document, so not big at all). It just shows a blank page. I've tried to update the link, but that didn't help.

And.... here we go again. Nearly IMPOSSIBLE to use Lightroom classic due to incredible lagProgram takes up to 2 MINUTES to loadMain screen and both side panels RELOAD on every adjustment. Right arrow through the filmstrip is nearly impossible... so much lagWHAT IS GOING ON! Why does this keep happening? Up to Version 10, all was well. Massive lag on introduction of V. 11 and ever since. My system is built for Lightroom - like, specifically, as in using Adobe's specs for making Lightroom work, and nothing can combat the lag. My catalogue lives alone on a 2tb NVMEMy images have their very own hard drive that is only 50 percent full. DEAR ADOBE. PLEASE fix this. 1000s of people are having this issue on all windows and mac environments, and even brand new, just out of the box power macs. 

Hi,  I'm reposting this as my previous post didn't get any response. The original post is from January 29. I have a business account, only using 8 GB out of 1 TB of cloud storage. I was working yesterday on my laptop on some files stored on the cloud. Today I'm working on the same laptop, but the files in the folders aren't the latest version of my documents, they were saved 4 hours before I finished. All my working files miss the last 4 hours of work. Also, there is a PDF I created when I was done and it keeps showing up and then disappearing from the folder. It's there, 20 min later it's gone, and later it is there again. I also saved some PDFs and renamed them, but they show their former name now. Some files I deleted are back in the folder. Basically, I lost 4 hours of work; the Cloud Files folder overwrote my working files with previous versions of them on my own laptop storage, as I'm working on the same laptop as yesterday, so no sync was required. I know Cre

A biblioteca não foi inicializada no Illustrator, sempre tenho que fechar o programa e abrir novamente e nem sempre entra.

Hi,I'm having an issue with CC Library. When I add a group element into the library (in this case, a button) that contains text in it and then try to add it back into a file pulling it from the library panel, I find the alignment of the text in the button has changed. On the original element, the text is set to a center alignment and when I grab the element from the library, it's changed to left alignment.This makes it very annoying to edit the copies I take from the panel.Can this be fixed?

Hi, I have been using the 'create link' function on InDesign to share the work I'm doing with my team. It's been a bit temperamental when updating the link, sometimes saying error, sometimes just saying 'updating' forever without actually updating.However, both me and a colleague have had an issue where clicking the link to view the shared doc, or refreshing the page, seems to mess with our PCs and we've both had our screens blank out. Both of us use three screens and all screens went completely white, but you could still move the mouse.Both PCs on Windows 11.Thanks

CATEGORY - BUG - CREATIVE CLOUD UPLOADS TO 'MY FILES' FAIL - OCTET FILEFor some time now, I, along with many people have had uploaded files to the My Files area of Creative Cloud fail - shown as a Blank Icon with the Word OCTET.The advised correct method on the Community Forum was to always SYNC from your Creative Cloud Folder, however today, looking at the Forum I see Adobe in their wisdom are discontinuing the Sync capability anyway from Feb 2024 so the Adobe Official recommendation to Sync your files is now worthless.Back to the manual method of picking a file and uploading it has the same result in the file upload failing with the word OCTET against the file - with a random occurrence, necessitating complete upload again taking significant amounts of time.So can Adobe Creative Cloud team explain why this failure happens and how to avoid it.Some have advised to keep very simple Files name - but that does not always work either.Please publish some helpful guidelines which can avoid

I uploaded five files the same day and in the same mp4 format exported from premiere with the same settings and to the same folder. Still three of them are now in octet format and two are mp4 videophiles. This makes no sense. It's a big problem since we are sending work copies and masters to our clients via CC. We can't have them downloading the files and changing extention. This would make us look like amateurs. Since CC can't identify the video files automatically there should be a way to do it manually.

Currently impossible to filter by name when using "Relink to Library Graphic..."If you filter by name the Relink option disappears at the bottom of the Libraries window. (BTW terrible UI/UX on those Relink/Cancel buttons when they do work.)Please fix.[Searching for a specific image in a large library is not a nice experience.]

I have been unable to add anything new to "Libraries" since PS Ver. 21 or 22.  This has been an ongoing problem for almost 3 years and I have tried your suggested solutions with deleting CC Libraries in Application Support/Adobe,  CEP Extensions, etc.  over that time period to no avail. I've been using Photoshop since Ver. 3.0 (1994 or so) and can't recall a bug like this going this long without it being fixed. I can use the assets that are currently there but are unable to add any new ones. I am using 84.9 Mb of my 20 Gb storage, so I don't think a lack of storage is the problem. Your CC Installer still shows up as corrupt for the last 3 years and the Package Contents method doesn't work either - why hasn't this been fixed?  I've tried deleting libraries, creating new libraries, reinstalled countless times to no avail. This "Libraries" function or capability is useless to me in its present state. 

I CANT DRAG AND DROP OR PUT A BRUSH IN ANY POSSIBLE WAY TO MY LIBRARIES. PLEASE FIX THIS. THANK YOU.

My client was making comments on a piece of artwork using Review, I needed to update on the of pages whilst they were still working on it and as a result all the links to the comments were lost. We can still see the comments down the left hand side but they are no longer highlighted on the document itself.... consequently, they've had to restart all the amends again! It would be helpful for this to be addressed going forward.

We use Adobe Creative Cloud Libraries for our team, therefore I often view all shared libraries within the organisation. When opening this part of Creative Cloud a cookie banner appears in the bottom, however it's locked in place and I can't press any buttons since they only show about 1px. This stays the same when I resize the window size or move to a different monitor. After a few minutes the shared libraries close and an error message pop up "This site is not available" roughly translated. Would like to have a more stable environment for our shared libraries since we depend on them working for all of our clients.  

I have been using CC Libraries for years, both for client and personal use. At times, I would think things were missing, but chalked it up to being forgetful. Today, while adding files from Illustrator and Photoshop, and organizing files directly in the Creative Cloud Desktop application, several items randomly disappeared. These assets do NOT show in deleted files either. They do not appear in assets.adobe.com. It's as if they never existed. As you close out more features of your cloud storage, like synced files, I am very hesitant to trust what features are left. I cannot share a library with a client never knowing if the assets I created for them will disappear.

Anteontem salvei um arquivo na nuvem da adobe, hoje quando fui abrir o photoshop diz que não é compatível com a minha versão do photoshop, tentei atualizar e mesmo assim não consigo abrir meus arquivos. 

I'm in the process of testing whether we can house our image libraries on Creative Cloud libraries for our designers and editors to easily access.Let me tell you, the test is not going great.I've been uploading images in batches (per shoot - about 100 images at a time, some JPG some TIF), then waiting for Creative Cloud to show 'File Sync: Up To Date' before uploading any more.I uploaded about 10 shoots worth of images. According to Creative Cloud, all complete. However, if I login via the web, I could only see four images and none of the extra groups/sub groups I created. Likewise, other creatives in our team could only see the same four images in their libraries. I noticed that despite Creative Cloud showing File Sync: Up To Date multiple times over multiple days, if I closed and opened the software, it would start the sync again, all the way to 100%. This resulted in no actual change to the contents of the libraries however.So, I uninstalled Creative Cloud and all the Adobe apps, ra

Library isn't loading (message: failed to initialize) when I hover over the icon

"Search adobe Stock" is missing form the Library floating panels in all Adobe programs on MacOS Now it says "Search all libraries" but I can't search for Stock anymore! I use this a LOT so I'd love to fix this ASAP

My team uses CC Library for sharing brand assets and the latest update automatically applies a black stroke when selecting brand colors. It's killing our efficiency.

The CC library Panel is either super zoomed in, or super zoomed out. Across AI, ID, PS, PR and An.I use libraries all day every day and have built multiple brand libraries which are shared across my team and trying to use CC libraries is making me sad.Happens after working on a file. it never just opens up and is that way. the program opens up and is fine, but then after clicking around and doing things..it happens. i will spend an entire day trouble shooting this with you.Call me, fax me, send smoke signals (use premier to start that fire) and i will help to resolve this.avid user - i need this solved.

Our entire team is suffering from this bug. We have changed the Library permissions, updated our software and re-shared links to the libraries. Still cannot access our images. Please resolve this issue!

Bug # 1: When dragging panel from a regular display to a Retina (high DPI) display, the UI elements become tiny. See screenshot. Bug # 2: Panel locks up (using latest version of InDesign, released yesterday). Cannot scroll it, click it, select any items, or click any buttons. Happens on both displays.