Bug Reports

Errors while syncing as files keep moving to trash, unable to locate synced files.

After having issues synchronizing my files I moved everything from my CC files folder. I also deleted every "deleted" file in the archive to start from scratch.Mysteriously a single folder comes back and back by itself no matter how often I delete it. Also "repaired" the CC App.Any suggestions?

I have 20GB of storage connected to my plan. Macbook. My Creative Cloud shows that I have used 99% of my allocated storage space but when i get info on my Create Cloud Folder, it shows I am using only 11 GB. What is using up the rest of my space? And for further information, I pay a monthly subscription and your support is pathetic. It should not take me 30-40 mins to figure out how to post a question such as this.

There's nothing in my cc storage but cc says it is one hundred per cent full, so what do i do????????

When I change the name of a library it updates successfully but when I exit the libraries webpage return to the libraries page, the change I made defaults to the previous state. The change is effective across all libraries panels in all apps and CC desktop dashboard - but NOT IN THE BROWSER. I’ve tested on Chrome, Edge, Safari on PC and mobile and all have the same problem. I’ve tried clearing cache etc but same problem occurs across all browsers on all devises. Can you please look at this it’s quite annoying. Thank you!

When I use the CC library in CC 2021, it expands the library and I cannot access the files I Have in it. See screenshot attached, showing expanded library panel next to my normal panels I use all the time

Both the Creative Cloud App on my desktop and the web page for my assets is showing that I have used 45 GB of storage. However, I have no files on the cloud at all at this point. Both on my sync'd folder on my computer, and on the website itself, there are no files. So it should show that I have used zero GB. I have gone into the Deleted folder and confirmed that there are no files in there as well.

Files keep disappearing from Creative Cloud. It randomly deletes files and folders for no reason.

i`can`t delete my file "Unexpected response:412"

So because of Adobe Muse EOL I cancelled everything Adobe except my cancelled Creative Cloud is supposed to still let me have 2GB storage. I've deleted everything I can see including archived files and CC still keeps notifying me my storage is full. Okay???

I have a bunch of non-normal file types for things, one has a .cpnx extension. The site lists this as an OCTET file type. I've tried manually uploading a new copy of a file that already exists, but when I choose the file it says it's not the same file type (even though it's the same file name and extension) and won't let me upload.

I wanted to put a series of .MOV videos into my CC folder in order to be able to work on a Premiere Pro project at both home and office.30 files for approx. 7Go, max file is 2.5Go, smallest is 250Mo.After a very short while, the CC sync program hogs the computer totally. It's not even possible to move the cursor or very slowly. Mac and tools show it's getting up to 120% of processes.It tried twice, and if you can't at a moment delete the files, the computer end up rebooting itself.

Bad request 400 (on assets2.adobe.com) when clicking on libraries (assets.adobe.com)When will they be integrated again?Sometimes I have the bad request page, sometimes it does work??

My idea is not to redesign your assets website if It breaks key functions. Especially the link to share video, my client has a presentation due tomorrow and needs to also view on their phone. This is really disappointing.This is what I get, and the video will not play.

XD files only sync when I save them as a new file. Niether XD files can not be downloaded from the cloud web platform, however I see there the relevant, latest state.

Up until recently, if you chose "Collaborate…" in the Creative Cloud Files folder, a browser window would open up with a form to directly share the file/folder with someone. Now it gets redirected to the main Creative Cloud page (the same place "View on Website" would lead you to). The same thing goes for "Share Link…" and "Show file activity" which redirects to the shared assets' page on Creative Cloud (just like "View on Website" would).Tested environments: MacOS Mojave, Windows 10

When retrieving page resources, rendering occurs and freezes. PSD resources are not displayed

I moved a file from a folder to an other folder but the file could not tync for some reason, so i tryed again with a copy and that did work. Afterwords i deleted the failed file. But it keeps giving a sync failure, even after i deleted the file (i also emptied my trashcan)Its pretty annoying because of te window that keeps popping up.

whyn I can see and play a MOV video after upload, but the link I´ve emailed is useless? Error message: "No video in supported formats found" I thought it´s adobe... But now I quickly move back to googledrive or dropbox, clients are waiting :((((((

I tried uploading 2 adobe xd files to the adobe Creative Cloud through the upload function on the website. It kept uploading them as ZIPS and not XD files. This prevented me from opening them in the Adobe XD Mobile App. Then I tried "uploading " them through the Adobe XD program. Wich actually is moving them to the Creative Cloud Files folder. The files automatically got put in the deleted folder, essentially removing them from my desktop and making them unacessible. When I try to restore the deleted files I get the error message. "Unexpected token T in JSON at position 0". I expect this to get fixed quickly as it got in the way of my work.

When i click restore from deleted option, the message says files has been restored. But there is no file sync and also the file is not available on the assets files section.The file has completed vanished and i have lost my valuable projects filesWhere are the files?

I selected a file to restore and got a message that it had been successfully restored but I cannot find in any of the other folders. Since there is no search function in the new assets interface, I had to search on my computer (which is synced) but it is not there either. I've refreshed and waited almost an hour but has still not shown up.So, in summary, an important folder that had been previously archived and should have been restored has completely disappeared.

I created several folders in my Cloud for Teams. I invited several people to share the folders. They can see the folders, but I cannot. Why?

my latest file is deleted by me with a foolish mistake, and I can NOT retore it back to "files" folder. Every time I press restore, it only shows "gf_mockup.xd could not be restored - Unexpected token T in JSON at position 0" can you help to restore the file and let me download or sync with my local folder? please.

As I was attempting to upload my first file to my library, it said that I could not, as I had used 21/20GB... Which first of all, doesn't make sense, as you can't use more space than you have. Also, there is no way that the file I am uploading is taking up over 20 GB, and I have never uploaded files there before.