Bug Reports

I suddenly got an email saying my Adobe Stock account was cancelled which means I lost all my credits too?  I did not make this change and no one else from my company did either. 

This is a bug.I signed up for the free Stock trial with 10 images, but I am unable download any images from the trial.When I click on the button next to it that says, "Download free with trial."This directs me to a series of windows. The first one directs me to select a monthly or annual subscription, even though I've already done that and I'm signed in.The next popup says, "Good news, looks like you already have a plan." There was a similar bug which was recently mitigated - https://community.adobe.com/t5/stock-bugs/can-t-download-stock-images-with-free-trial/idi-p/14038221 Thanks! 

I have this problem too :(((

I have 71points ,but it always show my account stop!!!! and No one can help me!

Hi, I think this may be a bug, but not sure. I signed up for the free Stock trial with 10 images. But I can't download any images from the trial. With the image I want, I click on the button next to it that says, "Download free with trial." This directs me to a series of windows. The first one directs me to select a monthly or annual subscription, even though I've already done that and I'm signed in. The next popup says, "Good news, looks like you already have a plan." Yeah. I have added the image to my library, but no matter where I click or what I do, I can't access the license for the image. Help~:)  

Hi, I've just activated my 7-Day free trial with Adobe, which includes an Adobe Stock plan.I am able to download and run apps such as Illustrator & Premiere, but I am unable to download HD video assets from Stock, even though they are labeled as "Free with Trial"  When I click on videos like this I am presented an option of downloadinfg it as part of my free trial! Because this is exactly what I would expect to see as part of a free trial, I attempt to license the clip using this "payment method" but then am met with a very strange message.....  I have no choice but to click "ok" but when I do the clip remains undownloaded and it is not recorded in "License History".There is no workaround.Though my free trial should have strarted, I remain unable to access the stock. What kind of place is this ????

I have trouble downloading any content, which is usually not the case. Tried to troubleshoot by using different browsers, login off and on, double check my cookie setting or anything that would block a download. Other sites work fine to download, just Adobe Stock is funky today. Anybody else coming across this issue? Any idea how to fix this? 

Hi,   I have licensed 1 premium images by mistake. Could you please undo it? I won't be using it.   The photo image number is 244030975.   I share the credits with my whole team. So this is troublesome. Thank you.    Rachel

I photoshopped it out but WTH? Image needs to be removed or edited by author Andy Dean. Hate most of these AI generated images but this one wasn't too scary. Except for the hump back of Notre Dame...

Ich habe eine Erinnerung zu verfallenden Credits aus einem Credit-Pack erhalten (wir haben noch 6). Gleichzeitig läuft auch ein Abo (hier verfügen wir noch über 22 Credits). Lade ich nun Bilder herunter, gehen diese nur von den Abo-Credits ab und nicht aus dem Credit-Pack.   Wie kann ich die Credit-Pack-Credits zuerst verbrauchen?    

hello I downloaded incorrect AdobeStock_394734815.jpegI wanted AdobeStock_377438269_Preview.jpegHow can I get help immediately, in the middle of a job. Thank you

Hi There, I am unable to access the website for Adobe Stock. The page presents all white.

I have the same issue  

Whenever I go to search something in Adobe Stock I get the message "Page Not Found - Sorry, that page doesn't exist. Try your search again." I know what I am searching does exist because I have searched it before.  

Seit letzter Woche Donnerstag habe ich mehrere Bilder versucht zu lizenzieren. Es wird mit auch immer ein Abo-Credit abgezogen, ich kann aber keine Bilder herunterladen und sie werden auch nicht in der Lizenzübersicht angezeigt. Bei Adobe den Fall schon gemeldet, aber seit einer Woche keine Reaktion. Ich brauche drigend die Bilder. Hat jemand eine Idee?

Seit Freitag werden zwar die Bilder lizensiert, aber NICHT runtergeladen.Habe 402 Credits, Adobe Konto ist OK.Wenn ich Downloads ankliege wo das Bild als Layout liegt, springtder Bildschirm nur hin und her. Zeigt kurz das Bild und ist dann wieder weg.Ansonsten läuft an meinem Rechner alles.