Bug Reports

I'm logged into my Adobe account and trying to download non-premium stock photo assets but the system is not recognizing my account or Stock subscription. Click on an asset promps me to sign up for a plan, and clicking "Continue" pops up a "Error: We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service." despite having a record of paid invoices for the last year+.

Hello Adobe,I recently licensed image #582849278 Meditating Budha ( VirgoStudio) - the picture has a fault which I realized only after generating a full-size canvas print. The raised hand of Buddha has 7 fingers.  I at a loss now, and not sure how I can proceed on this. Can Adobe allow and download to find alternate pictures for Buddha without any additional payments?ThxRithesh 

Hi, Im not sure how to get in touch with Adobe... I mistakingly bought an image my mistake #382476200 Thanks almost 7 months worth of credits!! I need those back... Anyone know what i can do? Thanks, Zack

I don't need it any more, but I wanted to report that the vector version of this stock image is the wrong file, from the same artist—this one. The JPG version is correct.

I don't have an email address for customer support, but I found threads where it mentioned I should contact them. I'm working on a project that requires downloading dozens of vector art files, and converting them into stroke editable icons. Sometimes I find good starting points that are already editable stroke, and I'm more likely to download those, because this saves a lot of time. I'm finding that some creators don't understand what "stroke editable" means, and have posted outlined strokes while listing them as "editable stroke". Technical issues should be easy to report because a lot of creators don't understand key production principles and end up misrepresenting specifications in this way. Example: 605466676 is a vector file, described as "editable stroke". Editable stroke icons are a common illustration type on many stock resources. They are always icons that do not feature ANY fills - as in they are stroke only. However, this icon is completely made up o

I have licensed the graphic #517362760 as a vector graphic (AI). However, the graphic cannot be edited in AI. It seems to be just a picture deposited. I ask for verification.

I downloaded an editable font effect file and isn't editable just an outlined vector. Anyone know how to fix?? AdobeStock_630239657

Dear Adobe Stock customer services I’m a long time user/purchaser of your stock images - great choice, easy to use site but most importantly high quality images. However I’ve been really disappointed with my recent experience. I’m working for a small business start up & decided to use a selection of ‘roomscapes’ to illustrate their working practice  it was really important to get the right atmosphere as well as suitable colourway & content. To this end we shortlisted one of your images 543990190 for use on the client’s website, ads, business cards & flyers. This image was selected as one of 5 to appear on business cards & flyers & this went to print. However when we sent it to be used on the website one of our designers got back to us with serious conserns that the image was not of the quality she’s expect. The first thing that was noticed was some seriously crude retouching where the laptop edge meets what appears to be a mouse pad but on closer

HelloI licensed the following image today.https://stock.adobe.com/de/images/modern-dining-room/625870811?prev_url=detailUnfortunately, I then discovered that the image was apparently AI generated (which I couldn't see on the product page) and contained a lot of errors. The lamps stick together and many edges are wavy.Such poor quality is unacceptable.

Why do you allow low quality images generated by AI be available for download? AdobeStock_582293951.jpg - BlurryAdobeStock_621709935.jpg - not natural and poorly made.   Attached original asset 158793189 deleted by a moderator. Attached original asset 582293951 deleted by a moderator.

Ich habe 2 Bilder lizensiert, die definitiv keinem Qualitätsstandard entsprechen: https://stock.adobe.com/de/607762207Die Frau scheint mehrere defekte Hände zu besitzen, war in der Vorschau nicht erkennbar https://stock.adobe.com/de/617156161Die Auflösung ist schlecht, die Komprimierung stark, miese Qualität Wie kann ich die Lizenzen erstattet bekommen?   

Hi, trying to download maps of Colombia and the preview is correct, but the linked file is Croatia: https://stock.adobe.com/images/colombia-map-with-regional-division/317695247  

Today I found another person with art that is not properly labeled. This was the one that caught my attention: https://stock.adobe.com/contributor/201693502/vladischern?load_type=author&prev_url=detail&asset_id=... I licensed it because it was exactly what I wanted, but I'm annoyed it's not labeled correctly. (Due to the complex nature of some of these images I would believe that they might have combined images made from AI to get their final result, but aiornot.com lists it as 100% being from AI. @Contributor1 

I have dowloaded image #611170916:https://stock.adobe.com/pl/images/white-minimalist-living-room-interior-with-sofa-on-a-wooden-floor-decor-on-a-large-wall-white-landscape-in-window-generative-ai/611170916 The quality is terrible. It looks like it was enlaged at least 500% from original source file. It might be usable on 20% or less of original size, but then you shoud mention it's 1000x570 px image, not 10000x5604 (by the way - file I downloaded was 5000x2802, so the size in description is even more absurd). I cannot understand how such a low quality standard can be tolerated. Dear Adobe, plaease, take look at this contributor's material and withdraw images that do not meet quality standard.

Hola, me descarge una foto, en concreto la imagen 572971492, y al imprimir en gran formato me he dado cuenta que en la parte inferior se observan unos recuadros que hacen la foto inservible, deseo que se me abone la dicha imagen y expresar mi queja al servicio tecnico que no supo resolverme el problema cuando llamé, me parece fatal que una empresa como Adobe te haga perder tiempo para el reclamo de una simple foto defectuosa. 

@Contributor1,   I found the same asset in the database as a vector (also offered as a JPEG and a PNG) and as a PNG (also offered as a JPEG). It should have been submitted only as a vector drawing, as the other file formats can be derived from that: https://stock.adobe.com/fr/images/the-12-days-of-christmas-3-rd-day-three-french-hens-vector-hand-drawn-illustration-isolated-on-transparent-background/545085619?asset_id=545085619   https://stock.adobe.com/fr/images/hand-drawn-illustration-isolated-on-transparent-background-the-12-days-of-christmas-3-rd-day-three-french-hens/549213558?asset_id=549213558  

I agree... I just used a credit on 617483979.  The poor children are deformed and one looks like she has meth mouth.  I want my credit back!   [moderator detached this thread from an unrelated post]    

thanks to help me understanding that ! I have so much refused pics as a real landscape photographer   https://stock.adobe.com/fr/images/car-mechanics-changing-tire-at-auto-repair-shop-garage-transportation-and-business-working-people-concept/629476376?prev_url=detail   (moderator fixed the link)

Tell me i'm dreaming, how these pictures can be accepted on the plateform to be sold ?I received so much refusals of my pictures with the mention" quality issues"  ???????  Even the supplier "creator"  doesn't see that ?  , i'm so disapointed, i just discovered this mess on the plateform. https://stock.adobe.com/fr/images/map-painted-on-hands-concept-of-having-the-world-in-our-hands-generative-ai/603918925?prev_url=detail https://stock.adobe.com/fr/images/map-painted-on-hands-concept-of-having-the-world-in-our-hands-generative-ai/603918752?prev_url=detail https://stock.adobe.com/fr/images/map-painted-on-hands-concept-of-having-the-world-in-our-hands-generative-ai/603918954?prev_url=detail ...       

I have noticed a bug that happens when a customer sorts search results... Here is an example   - Search the following keywords "beach destination dune face fun funny happy nature portrait relax sand"   - The result is 3 images.   - Change the 'Sort by' from relevance to 'most recent' or 'downloads' and the Premium images disappear from the results leaving only one image.   Looks like a bug to me, any ideas?    

I needed more Adobe Stock credits for a big project I have.  I went from the $29.99/10 credits a month to the $49.99/25.  My credit card has been charged but I still have the same amount of credits.  Am I supposed to wait for the next billing cycle to see all of these credits?

Baixei o arquivo ID: 524517354 https://stock.adobe.com/br/images/3d-cartoon-thumb-up-with-a-five-star-rating-customer-evaluation-customer-review-rating-vector-3d-illustration/524517354?prev_url=detail em vetor e veio faltando partes e cheio de erros.

Hey,we bought a on-demand artwork on adobe stock and paid it with credit card. We got a invoice without VAT (situated in Germany), but paid the price with VAT. We contacted the support 2 month ago and they told us, that payment is being done by a subcontractor and that they reimburse the VAT asap. Nothing happend since. Support chat does not seam to understand the problem.Maybe nice to know: The AMEX/Credit Card used is not the same Payment we handle our other adobe payments. Furthermore the AMEX/Credit Card is from a different person than the adobe-account it was bought from. All of this due to companys internal invoicing structure.

I just bought a video on Adobe Stock, they charged my credit card for it but it gives a server (or something like that) error when trying to download it.This is the asset i just paid for: https://stock.adobe.com/es/video/fallen-alien-spaceship-in-the-mountain-landscape-footage-in-4k-with-realistic-animation-of-ufo-starship-with-blinking-lights/556116816?asset_id=556116816 Can someone help me?

I purchased an extended license, but it is not showing up in my License History.  The credits were deducted & I received the AI file, however I have no proof of my purchase.  I need to provide proof that the extended license was purchased.