Bug Reports

For the past several days, I have been receiving the following error when downloading an image: Something went wrong. We are experiencing technical difficulties. Please try again shortly.    There is a Retry button, but this is ineffective. Does anyone know how to fix this? One of my colleagues on the same account had this error. He said he refreshed his page, and it went away, but I am not having this much luck.Thanks in advance.

Quiero un reembolso porque no estoy de acuerdo cargo sin autorizacion. Falta de respeto y ya hable en chat virtual pero nadie un agente me podría hablar.

The Stock program opens for just a second, then the screen goes white blank, same thing after a reboot. Has this happened to others and is there a fix?

I set my payout on 21 july still did not receive today date is 1st August is any problem with account expert plz guide me

I purchased and downloaded file # 487466113. I first downloaded the preview and it worked. Then proceeded to download the actual file and when i brought the file into AI it was a completely different file. It's totally unusable. The preview in the library shows the correct or advertised file but when you drag it in, its completely different as well. Ive added screen shots for reference. 

  I wanted this PSTD : Art Gallery Mockup PSD with Adjustable Individual Images, Wall, and Ceiling Colors – Perfect for Design Showcases1222688560 I got this image in the download : AdobeStock_1222688560How do I get a credit refund?And the correct image??Thanks 

Hi zusammen, bin ich mit dem Problem alleine, dass sich diese Datei nicht bearbeiten lässt? Wie sie im Vorschaubild verspricht:Stock Datei #582018448

In my search for Haitian images, I came across a series of portraits of Haitian people.  In the midst of them was a chimpanzee in a Hawaiian shirt.  https://stock.adobe.com/images/chimpanzee-in-sunglasses-and-hawaiian-shirt/1196098776?prev_url=detail. Including a monkey among portraits of people of color is offensive. Please determine how this photo is tagged and remove those tags. 

Wir haben folgendes Bild lizensiert: 24240677Die Qualität ist jedoch nicht wie erwartet - das Sofa ist in der hoch aufgelösten Datei völlig unscharf.Was können wir tun? Können Sie uns eine bessere Qualität bereitstellen?

Hi, I use a company account and when I try to filter a video search by a specific word using the License History feature, it shows no results. It is working fine for images but not for videos. I used to do this filter search in the past but for some reason is not working anymore. 

I signed up for the free Stock trial with 10 images, but I am unable download any images from the trial. Currently the option to  "Download free with trial" does not appear however the account states it is signed up for the free trial.

Es sind auf Adobe Stock eine sehr viele KI-generierte Bilder vorhanden. Leider scheinen diese Bilder vor der Veröffentlichung nicht ausreichend geprüft zu werden. Man findet eine große Menge an Bildern, die gravierende Mängel aufweisen. Beispiele:https://stock.adobe.com/at/images/male-scuba-diver-underwater-neural-network-ai-generated-art/597901668?prev_url=detailhttps://stock.adobe.com/at/images/male-scuba-diver-underwater-neural-network-ai-generated-art-generative-ai/599758454https://stock.adobe.com/at/images/male-scuba-diver-underwater-neural-network-ai-generated-art/599446589?prev_url=detailhttps://stock.adobe.com/at/images/male-scuba-diver-underwater-neural-network-ai-generated/600814387https://stock.adobe.com/at/images/male-scuba-diver-underwater-neural-network-ai-generated-art/597637262?prev_url=detailhttps://stock.adobe.com/at/images/female-scuba-diver-taking-underwater-photos-of-marine-life-with-a-professional-underwater-camera/1170881036?prev_url=detailhttps://stock.adobe.com

  나는 한국 유저. 다운로드 속도는 50KB/초 ~ 500KB/초. 정상적입니까? 한국 인터넷 속도로 비유하면 달팽이 속도.

Good morning community! We are having an issue with Adobe Stock. Our contract owner has assigned a license to one of our employees for Adobe Stock (10 Assets). We have logged in/out and even tried both profiles but the account does not show that they have access to Adobe Stock. It keeps informing them to try out the trial. Is there anything we are missing here? 

Hello,I have a subscription to Adobe Stock and I'm logged in to my account. I'm trying to download a photo I need, but it still says "purchase license". This happens more often — I’m logged in correctly, yet I still have to pay extra for a photo or vector. It's frustrating, because now I can't continue working.Here is proof that I have an active membership. It's in Dutch, but I honestly don't feel like translating it anymore:Please tell me how to fix this issue.ThanksFrans  

why can't I use my adobe stock free trial to download 10 standard license images as stated in the plan? Made sure all images are standard license within my search but I am still being asked to pay a lices when trying to download.

Hello, I am not succeeding to cancel my plan, I keep receiving error messages for 5 days. I've sent an email to adobe support ([Moderator deleted private information. Please do not post private information like e-mails and phone numbers])  - and haven't receive any responce. It seems a very strange situation, I didn't expect this from such a big company. Does someone know what to do in this case? Do they have another email? Thanx in advance!

Redirection is not working. When I click on an asset number from the Japanese contributor page to view the asset page, the global (English) page is displayed. Previously it redirected to a Japanese page, but now it remains in English. AdobeStock does not automatically redirect to the Japanese page. (I verified this by creating a new user profile)  

please help, I cannot open half of the . Ai files I downloaded nor the one I purchased.  CMon Adobe, issues that completely make a service like this only half reliable shouldn't be.  This issue does not make me want to pay for a subscription for this service and makes me so glad I only signed up for a trial..  Thank you. 

I purchased asset #1486129933 but the version that downloaded was the 1 second version instead of the full 30 second version.Pleaase advise.Thanks in advance,Casper

I attempted to download this set of tropical drinks from Stock.adobe.com, but the file only contained broken links to unavailable .eps files. Please inform the creator to update their stock or remove this item. Thank you. 

Hi,I've always managed to access videos in the past as part of my plan but all of a sudden it's trying to charge me for an enhanced license. In the past i was charged 6 credits from my account but now it wants to charge me £47.00 for each video. I've searched and every single video is classed as enhanced. Is this normal or has something changed on my account because i've not had a notification to say anything is changing?I was speaking to someone via chat yesterday but was told someonoe will get back to me within 48 hours. I have a deadline though and really need to get this sorted.Thanks

I downloaded Stock Video # 540970899 for an upcoming production with a tight deadline.  The information page stated it was a 40 second video.  It freezes at 10 seconds and stops at 13 seconds. Now what?

User Anas: https://stock.adobe.com/ca/contributor/212612384/anas?load_type=author&prev_url=detailExample: https://stock.adobe.com/ca/images/local-small-businesses-black-and-white-2d-illustration-concept-coffee-shop-clothes-store-and-bakery-on-street-cartoon-scene-background-entrepreneur-services-outline-scene-vector-image/1415514747?prev_url=detail User yaron: https://stock.adobe.com/ca/contributor/209576902/yaron?load_type=author&prev_url=detailExample: https://stock.adobe.com/ca/images/montreal-s-plateau-with-poetic-murals-on-row-houses-in-vector-art/1380730926?prev_url=detail User sanjoy: https://stock.adobe.com/ca/contributor/210761452/sanjoy?load_type=author&prev_url=detailExample: https://stock.adobe.com/ca/images/confederation-bridge-is-one-of-the-most-famous-bridges-in-canada-black-and-white-white-background-vector-silhouette/1462852346?prev_url=detail User samira: https://stock.adobe.com/ca/contributor/212617468/samira?load_type=author&prev_url=d