Bug Reports

so i'm just trying to upload a simple mp4 video into adobe express when this pop-up shows...

Hi Adobe Team,I'm getting a recurring "Oops! Something went wrong while creating your animation" error in Animate Characters.When I upload an audio file (via the "Upload from browser" option), it reaches 100%, the animation processes inthe background, but then this error appears. I can't play or download the video -- only refresh, which resetseverything.I've tried different browsers (Chrome, Edge, Firefox), cleared cache, used Incognito, multiple accounts, smaller.mp3/wav files, and even different networks -- same result every time. Only one video worked before this issuestarted.Please check if this is a known bug with the audio upload feature or guide me on how to fix it.

Hi Adobe Team, I'm struggling to consistently resize the images for different social media assets, at times it works and other times I just get an error please see attached. How can it be that certain images work and other don't 

I have a problem with app. It's been two days and I couldn't use the app properly because whenever I clicked my projects (any of my projects) it would only get stucked on the “GETTING THINGS READY 98%”.  I already did these solution and nothing can fix my app. Please help me. I can't edit because of this. I did clear the cache Uninstall then reinstalled the app Turn off the wifi Clear the data of the app

When I log into Adobe Express in Chrome (Version 143.0.7499.170 (Official Build) (x86_64)) or Safari (Version 26.1 (21622.2.11.11.9)) on Mac OS 26.1, the Scheduler icon in the black navigation bar on left had side of screen is visible for just a second then disappears. Please see attached screen recording. I have not updated Chrome or Safari and it worked when I last used it on 20251222.

I am getting  "Your storage is full” even after deleting half of the projects and all file uploads. Is this a caching issue?using the app

Adobe Express has a beta feature called  QR Code Tracking.  When I turn this feature on and try to generate a QR code, an error occurs. It keeps loading, but no result is generated. However, when I turn this feature off and generate the QR code, there is no issue.

Hello everybody,I am a teacher and my classes are on Express Adobe Web Page. This morning, I discovered that all my pages are linked "404". I tried to unpublish, then to publish again: it still remains 404. I tired on various Internet browsers too. only solution I found yet is to duplicate the page, to create a new one. But it is not a good solution for me (many pages, many links to report for my students). Is there any other solution to recover my pages?Here are some pages with now 404 error:https://new.express.adobe.com/webpage/kGvih8g21tna3https://new.express.adobe.com/webpage/YNu0o1rtbgl9Zhttps://new.express.adobe.com/webpage/438xnkNd5CSLqThanks,Aurélien

So you spend hours getting your Instagram Reel ready, and when you try to share or download it, it gets stuck at 84%. You try making it shorter and compressing some of the data, but nothing works. Adobe Express is absolutely useless for giving feedback on how to compress it properly so you can post your file to your desired platforms. Apparently, this is an ongoing problem. Why am I paying so much to use Adobe only to be stuck with these issues?

I decided to try out adobe express and I got a constant error page and can not create or make anything. I tried to unsubscribe like normal, yet again hit with a never ending error loading page. I assumed it was a one time thing but every time I tried, I tried to contact support but the pages wont load! Everytime I tried anything I got the same result. After a month went buy, I got charged for a new month subscription, which im upset about and decided hey let me try to unsubscribe again. Yet again hit with the same never ending loading pages even though its been 1 month and a week since I last tried! I felt okay since im subscribed I might as well check if it allows me to create anything, yet again hit with an error notification anytime I click anything! Please release me from this, I cant make any content and I cant unsubscribe!! This is now month 2 of being stuck in this loop!

copiei um elemento de um trabalho para o outro e quando colo não carrega, fica o loading a carregar como se tivesse a remover o fundo mas não termina, já fechei e voltei a abrir e já apaguei a cache e nada.

I started having issues yesterday with a blue pop up when I launched adobe express to create a YouTube Thumbnail.  It is now saying "Performance Limitations Detected. Please ensure your browser is updated to the latest version and hardware acceleration is enabled for optimal performance." I am using Chrome and everything including the browser and Adobe Express are up to date.  I also cleared my cache as well. It still throws the error upon clicking in to create.  I use Adobe Express on my computer thru the web.  The same issue also happened when I tried it on Micrtosoft Edge.  Is there a fix for this? Everything literally lags when I am trying to work! EXTREMELY FRUSTRATING!! Never happened until yesterday.

The ability to download to files isn't working on my iPhone or iPad. Is anyone else experiencing this? 

Desktop -> Windows -> Progressive appAll my scheduled posts switch to "draft" after I set a date and time for them. If I try to change the date, they go back to "draft"The only workaround is to create a duplicate of that post and set the date on that duplicate and it apparently worksExcept that I've got a month or so worth of posts scheduled and I need to do that for every one of them.It happened for instagram, LinkedIn and facebook (I recorded a video), and it seems that it switches to draft on the actual date and time it's supposed to publish. It happens for both of my instagram accounts.If I try 3 or 4 times to change the status from draft to non draft, it sometimes work, but not always

Windows Desktop Web App and Firefox  Cache have been cleared in both Edge and Firefox when trying on a browser, as well as logged out and logged in again: Same result.   Folders no longer appear when applying a filter in the "my stuff" section: see video attached.As far as I remember it wasn't the case before and doesn't make much sense UI wise.   Thanks!

I set this as a bug as I'm sure I used to be able to do this a few weeks/a month ago? When I select an image in a timeline, I can select replace or do this through the batch quick replace option. However, in the list of sources that are available to select from, there's no files or uploads option. So there's no way I can now see to replace an image with something already uploaded. Am I missing something or has something changed? There NEEDS to be this option. Why would I then have to find a previously uploaded image, upload it again (wasting mine and your bandwidth and storage space). Can you please bring this option back ASAP.

As I've said many times before, I love Express! But, there are a few things that really frustrate me BIG TIME. One of these is editing in the timeline. Clicking a a text layer causes the timeline to reset to the start and jumps, redrawing the timeline and losing where you just clicked. Also, in All Layers view, having the layers only appear for the selected scene or video clip is just so frustrating. I want to see ALL layers - don't hide others that you don't think I want to see. I get that you want to make this simple and uncluttered but the current method just does not work, is counter-intuitive (particularly for anyone with any experience editing) and confusing. Clicking the video layer moves the CTI - why? The who approach to editing really needs a massive overhaul - it's doing my head in 😉

When I select a layer, it's not showing anything is selected. For example, a photo will not have a dotted line around it with the option to resize. A text box is invisible. The erase circle tool is invisible. Everything works, but I can't see anything.

The native Text to Speech feature of my Mac Mini m2 reads only highlighted text and not the entire screen of a file in the desktop version of Adobe Express. But the native Text to Speech feature of my iPad Pro running OS 26.1 will only read the entire screen, and will not read only highlighted text of a file layer in the mobile app version of Adobe Express. Is there a fix to making the native Text to Speech feature of an ipad running OS 26.1, read only the highlighted text of a file imported into Adobe Express?

I created a video reel for a town hall and the MP4 file output does not play in any video player. The error message is: 'Unsupported compression type' (Windows Media Player, Premiere Pro, Media Encoder). The only way I could get a useable file was to create a paid Vimeo account, share the video to that account, and then download an MP4 from there. I spent a considerable amount of time on this project to encounter this issue - quite frustrating.

I purchased the premium version of Adobe Express so I could use “Remove Background” on my video, but it left a bottle, which made it unusable. There seems to be no option to refine the selection. It needs to be there. 

Every time I try to access my projects in Adobe Express, I just get a blank white screen and can’t search anything. I’m connected to stable Wi-Fi and have already tried basic troubleshooting. Is anyone else experiencing this right now? Is Adobe Express down?

SubjectOAuth BroadcastChannel callback not delivered when Adobe Express is embedded via SDK iframeSummaryOAuth authentication for Adobe Express add-ons works correctly when Adobe Express is accessed directly at express.adobe.com, but fails consistently when the same add-on is used inside the Adobe Express SDK embedded in an iframe.The failure occurs because the Adobe-owned OAuth redirect page uses BroadcastChannel to return the OAuth result, and this message is not delivered to the add-on when Express runs inside a third-party iframe.This appears to be a platform limitation related to browser browsing-context isolation rather than an add-on implementation issue.EnvironmentAdobe Express Add-onOAuth via Adobe-provided redirect pageAdobe Express accessed in two modes:Top-level: https://express.adobe.comEmbedded: Adobe Express SDK inside <iframe> on a custom websiteBrowsers tested: Chrome, Edge (latest)Expected BehaviorThe OAuth flow should behave consistently in both environments:Us

I am writing to seek assistance regarding an issue I encountered on express.adobe.com. Recently, I uploaded several files to the platform, but it appears that they were automatically removed by the system.Could you please help me understand why the files were deleted and whether it is possible to recover them? These files are important to my work, and any support or guidance on restoring them would be greatly appreciated.