Bug Reports

please ASSIST EXPLAIN FIX THE REASON MY APP NOT WORKING AND IM PAYING YALL MONEY

I can download .png just fine but PDF download freezes at 90%. I'm using it in browser and cleared my cache already. What can i do to fix this?

Ive tried web, phone, and the computer app and almost every time i try to use the erase feature (a large part of why i PAY to use adobe) it crashes. constantly. this creates productivity issues, lags, and at certain points ive had to use alternate means to finish my project. why does this crash so much? This is crashing so much that its to the point that i officially feel my money is being wasted.

This may be related to the current tech issue with this internet based software, but the .ai or .pdf file that once converted to an Adobe Express file yesterday that took 5 seconds now will not convert at all. Just getting the ellipse dots as it tries to convert. Restarted machine twice, signed out then signed back in to CC. Nothing. Standing by to see if this is part of a tech issue software-wide on Oct 20, 2025.

MAC Mini PCmacOS Tahoe 26.01Browser Micrsoft Edge mit Adobe Express PremiumDas Herunterladen eines Reels bricht nach wenigen Prozenten ab und es erfolgt die Aufforderung:"Beim Herunterladen der Datei ist ein Fehler aufgetreten. Versuche es erneut."Vor 2 Stunden kam stattdessen die Meldung, das "Die Adobe Stock-Dienste sind vorübergehend ausgefallen. Versuche es später erneut oder kontaktiere den Adobe Support, um Hilfe zu erhalten."Ich versuche jetzt seid einigen Stunden das Reel zu erstellen. Ich muss es morgen abgeben, da ich mein Geld damit verdiene. Das ist der Grund "Warum es so wertvoll für mich ist!" Gleiches passiert auf dem IPHONE 14Plus, also offensichtlich ein Softwarebug!

Im going to school at wsu and we use adobe express a lot. I had an entire project done and when I signed back into the account to share with team members it was just gone. nowhere to be found and I cant even contact someone to help me get it back. It is worth half my grade.

I have been online working since about 0900CST and nothing but issues.  I cannot retrieve my layout for a project I am finalizing.  I cannot save projects into alternative formatting.  Anyone else? Any solutions?

iPadOS 26.0.1 Express v29.1.1 When adding a new scene, the 'add new scene' option from the + button to the right of the last scene doesn't work reliably. If I tap it normally (quickly), nothing happens and the option box disappears. I found that I have to hold the option for a second or so for it to work and add a new scene. 

In the middle of working on a project, it stopped working when I went back to the app from a different browser. Not logged in, it's showing me the home page and prompting me to start a free trial. I have a premium subscription with no issues. 'please help: need this for work. 

It looks like there is something wrong with the search function for Elements. When I try to search for Elements I receive the attached "sorry, we couldn't find anything" message no matter what I search for, even if they are elements that I know Express has hundreds of assets for. It's the same for Desktop and mobile. Also, possibly related, everything is loading incredibly slowly or not at all, and Express is not exporting PDFs. It just freezes at 90%. 

Up until last week when I started a new social post carousel or story, I had the ability to turn on safe zones for these posts.  Now with the new version, it seems that this has been removed? WHY.  This was so important to me, please put it back in or let me know how to get it back?! Thanks.

iPad app 29.1.1 The fit to page feature often shows the zoom level too low, resulting in a massively zoomed out view. This automatically happens every time I change pages too. That means I have to zoom in every time and is a huge PITA. If I force close and restart Express, it will often work ok but at some point, it'll stop working correctly again. The zoom behaviour is also not great in that you can't pan the page left and right, it's stuck on a vertical centre line off-centre. That means I can't move the page view around exactly where I want it.    

Whenever I try to use Animate characters, it's stuck on Submitting and after 1-2 minutes I get internal server error, I have already tried with force stop and clear cache but same result.

For a while now I've been having trouble with downloading larger files as PDF. When I try to download the file, the progress bar gets stuck at 90% for preparing the file (see attachment). I stay on the screen and I've tried waiting multiple hours, but nothing happened. I usually use Adobe Express on my iPad Air 5, but I've tried exporting my project on my Windows PC as well, on which I had the same issue (again I waited multiple hours and the progress bar was stuck at 90%). The issue occurs with both standard PDF and printing PDF. I made my portfolio (with a lot of images and important hyperlinks) for an art academy application in Adobe Express so this was a big problem, and I had to find a workaround. I've noticed this: when there are multiple images on a page, I sometimes can't even download that single page as PDF. To fix this, I had to download the page as PNG, import that image and put it underneath the text layers (which included the hyperlinks, so it was important that they

Adobe Express has become slow & unresponsive. If it loads without an error, only templates are available in searches or favorites. Cache and relevent browsing data has been cleared multiple times in Chrome. I reported a similar issue in August of this year. Please advise.TY,Carol

So i have a problem then i mark my photo and click remove background after a minute it pops that background cant be removed try to re uplound photo. how can i fix this isseu ? 

As novas mudanças que fizeram na adobe express deixou a experiência horrível, não tem mais ativos de design, está com problemas na ferramenta conta gotas, está muito bugado!!!!

Adobe animate option does not work properly. so many time it did not start auto processing the voice type is wvav and MP4.also it does not support or work with Adobe  enhance voice.my phone model is oppo A53. I already tell it in the rating then i get a reply to post a report in Adobe community With a video. 

So as a content creator I was  working on editing a video using one of your products namely Adobe Expressand as I was working on itit was very slow on loading and also today I could not even see the video  so I could continue working on a video  its a long video but I would image that its not supposed to give it issues like be slow or the video itself not show up so I could continue working on the video the app itself is great its better thanan editor I use its very detailed and it gives me more things to work with but yes there are isssues that I'm  facing can you please fix the issue?  My thanks   but as you can see in the image the video is not even showing up even though the video itself is there it just did not load or not seen

I've tried restarting, clearing my cache, having different members of my team try to do the same thing. The audio upload on Adobe Express is completely bugged and needs to be fixed.

Quite frustrating. I'm mobile (away from my desktop PC) and trying to load a file I created in Express - an insta story blank template that I added three scenes to on one page with animated text and music. I just get this when browsing to that file. Tried multiple times. Same problem.  iPad v29.1.1

iPad v29.1.1 when copying and pasting a style for a text item that has a shape applied (the square one as per the screen shot), the copy and paste doesn't copy and paste a gradient applied to the shape. See the screen shot - I copied the style from the lower text and applied it to the top one. Result - the ghastly default yellow (please change that default to something better!) 

Voici le message qui s'affiche alors que j'essaye de générer. J'ai essayé beaucoup de choses. Changer de navigateur, effacer les caches, passer par l'application, changer la durée, bref plein de choses et rien qui fonctionne et toujors ce message d'erreur. Peut-on m'aider, SVP. Merci 

 When trying to update the view-only link, two things happen:1) Skipped slides are shown both in the preview window and on the live link2) The display author button resets itself if it was turned off prior to updating

I was looking for a cross posting and scheduling tool for various social media platforms and found out Adobe has their own through Adobe Express.  But I've been running the tons of issues. The major issue is that even though I schedule a post for a certain time, it will jump the gun and post it whenever it feels like, or not posted at all.  I've also had it swap out videos I've uploaded for other videos I've uploaded previously. So, I'm trying to post video a at 12:00 p.m., but it swaps out that video for video B to be posted at 12:00 p.m.  I did a quick search and didn't see anybody else having this issue. I'd like to keep using this, as it comes with my subscription. But if it's a buggy mess, I'll go to a different platform. Anybody else having this issue?