Bug Reports

I’ve been experiencing a recurring issue when trying to download video projects in Adobe Express. While I can successfully download static posts (images, graphics, etc.), videos that include footage from the Adobe Express media library consistently fail to download.The error message simply says “Download Failed” without further details.I’ve tried the following troubleshooting steps:Switching browsers (Chrome, Edge, Safari)Using incognito modeClearing cache and cookiesRestarting my deviceSigning out and back into Adobe ExpressNone of these have resolved the issue. Is anyone else facing this? Any suggestions or updates from the Adobe team would be greatly appreciated.Thanks in advance!

Adobe Express – Video Layers / Timeline EditorWhen trimming the duration of a clip inside a Video Layer, the timeline auto‑jumps to a different layer as the user approaches the end of the clip. This breaks editing flow and makes precise trimming nearly impossible.Platforms tested:Adobe Express Desktop App Microsoft Edge (latest version)Confirmed across views:Single Layer View → Issue occurs All Layers Beta View → Issue occursIssue persists identically across both. Expected ResultThe trim handle should remain locked to the current video layer. The timeline should not shift focus unless the user manually selects another layer. Trimming a clip should allow precise adjustments without losing context or position.Actual ResultUI automatically jumps to a different video layer while trimming. User must manually scroll or reselect the previous layer to continue editing. This is available following a substantial lag as the new layer loads. This behavior interrupts trimming multiple times, making

I encounter the downloading issue, it keeps showing "download failed", and I'm not understanding problem. The video is just 2 min 10s....I've been refreshing, delete the browser and even restart my tablet, it still can't download. Yesterday I still can download, but how come today cannot. I'm urgently need the video. Any solution?

Last week between September 24/25 we noticed a change in the Adobe Express Project viewing: We could no longer see Brands or Librairies linked to the project. Inicially we only looked for the folder that it has been shown as before, but found that the side tab "Project Info" now in includes linked Brands and Libraries - however non of the pre-existing connections are shown, so we don't have any linked material for our users accessing with a link. We use the Projects to share templates internally in our orginisation, but since it is with 80+ people we only share the link and not add people with mail. Until now we have had Brand folders with logos and graphic elements that the users can change with the quick replace function, but with the new setup the folders are no longer visible for the people accessing and opening templates. September 25 and 26 we have expiremented with linking up Brands and Libraries to make it visible for the shared users, but with no luck, our inter

账号已经购买了高级会员，画面图层能动以及更改大小，但是无法下载图片。

Hello,   I just wanted to acknowledge that I love this app.   However, on my Android device, I've noticed that it takes way too long for the app to load when launched and to load all personal assets.   Also, if I am working on a project, and let's say for instance, that I  switch to another app, or even minimize the Adobe app and bring it back up, it launches the whole app again, and personalize the whole experience again.   Is anyone else experiencing this? 

A couple days before, I was able to translate all my PDFs using Adobe Express Translate tool, but now it refuses to translate anything. It gives me a vague error that says some kind of problem occurred or something. I would like to finish translating the rulebook below. I was able to translate two pages, but the rest is not being translated for some reason. https://new.express.adobe.com/id/urn:aaid:sc:AP:d83b3522-f653-4815-99c1-5495085b9d6e?invite=true&accept=true%3Fpreload%3Dsharesheet&promoid=Z2G1FQKR&mv=other

I've been using this feature for a few weeks and it has stopped working all of a sudden. Steps to recreate1. Choose TikTok Video for a project template2. Select "Image to video" option from the right panel.3. Choose an image that fits the specs4. Choose one of the canned prompts Expected resultAnimation is created Actual result"Animation generation failed" I tried with a blank new project, existing project and multiple images. Same results.  Help please.

Hello everyone. I am an Adobe Express Ambassador, and the links to my in-progress activities (on the activities page) are broken. For example, I am on stage 3 of 3 on an activity. Each time I attempt to click the third stage and complete the final steps, I am kicked out and sent back to the activities homepage.  I have posted about this issue in my community discussion, but haven't yet received a response. Has anyone else had this issue? 

Adobe express has been unusable on my mobile devices for a few weeks Which severely limits my ability to use the program. I've uninstalled reinstalled, updated, deleted files, etc. It works fine on my Mac.

I have created several animations with Adobe Express. Some of them can be downloaded as Mp4 files without any problems and some of them only show a black image. I have already tried it on different computers (Mac and Windows) and browsers. The adobe support couldn't help me. Can you help me?

For over an hour, I have been attempting to create a DJ flyer, but the templates are not showing up for browsing or use. Due to time constraints, I had to switch to an alternative product. As a premium subscriber, I expect better service. This experience has been disappointing, as I usually enjoy using this product to create great designs. I cleared my cache and history in Edge, Chrome, and Firefox, but the issue persisted. It seems there is a problem on the Adobe Express side, and the service is not functioning properly. I look forward to receiving an update on what happened on the backend. I am using a Windows 11 Dell laptop.

In the PC Application when you update a Template in Your Stuff --> Projects the thumbnail stays the same as the original and does not change.  On the Android app the Thumbnail is updated.

Clicking on the Text button does nothing after a new update. I'm sick and tired of your incompetence

I will completely miss my deadline for a project because I cannot even generate a text field in an express file right now. AI is pigshit nonsense that only benefits capital owners and makes actual designers redundant. It is a hollow, empty resource that wastes energy and produces exclusively hogshit products and services.

Bonjour à tous et à toutes, J'ai un problème depuis ces dernières 24h sur Adobe Express. Il lag, les menus sautent tout le temps et lorsque je veux faire du traitement de texte, une fois sur deux il me supprime l'intégralité du bloc de texte et son calque attitré. Lorsque je veux changer la taille de la typo, tantôt je ne peut pas, tantôt il ne m'indique pas le bon nombre de pts. Ce qui fait que je ne sais même plus si la taille qu'il m'affiche est fiable ! Avant tout fonctionnait parfaitement, j'ai ensuite dupliqué un fichier pour bosser de manière non destructive et depuis c'est les problèmes. Je pensais que ça venait de la duplication, mais malheureusement les problèmes persistent lors de la création de nouveaux fichiers.Je bosse sur navigateur, Mozzilla Firefox, mais le problème est le même sur les autres navigateurs et même sur d'autres PC dont j'ai fait le test.Je suis totalement perdu, je ne trouve aucune information sur le net et j'ai l'impression de perdre un temps m

When going to 'your stuff > projects' there should be a folder for my team named 'everyone' there we store all brand templates for content creation.  Now there appears to be a bug, sometimes the 'everyone' folder is visible and sometimes it is not. I've tried logging in/out, refreshing the page but it still only appears intemittently and for some team members not at all. Everyone has been invited to this folder via mail and had access to it in the past, for the last two days it hasn't been working. Team members cannot access our templates for content creation, is there something else I can do or will this bug be fixed soon? 

Hi guy's, If I send anything to media encoder with hardware encoding in the settings while another encoding was happening or another file in the queue The files which I sent in the queue changes it's encoder setting to software encoding. And I can't able to change it hardware encoding again. After the encoding of the previous file completed new file starts to encoding in the software encoding setting. I think it is a bug or something because I can able to encode the files in hardware encoding if I send them one after other and not in queue  

Hello Adobe Support,I'm experiencing an issue with my Adobe Express Premium account. Despite my subscription stating that I have access to AI-powered tools (such as the AI Generating Tool), I am unable to locate or use this feature.Here are the details:Account Type: Adobe Express PremiumIssue: The AI Generating Tool is not appearing/accessible in my workspaceSteps I've Tried:Logged in and out of my account multiple timesTried using different browsers (Chrome, Firefox, Safari)Cleared cache and cookiesConfirmed that my subscription includes AI tools (as stated in my plan details)Despite these steps, the AI generating feature remains unavailable. I would appreciate your assistance in resolving this issue as soon as possible.Thank you,

Bonjour,J’ai un problème avec mon application : malgré les mises à jour, le souci persiste. Impossible d’ajouter des images ou autres fichiers depuis mon téléphone ou ma tablette : à chaque tentative, le message « Échec de téléchargement » apparaît.Comment puis-je résoudre ce problème ? Merci pour votre aide. Hello,I'm having a problem with my app: despite updates, the issue persists. I can't add images or other files from my phone or tablet; every time I try, the message "Upload failed" appears. How can I resolve this problem? Thank you for your help.

Two weeks ago I downloaded this project as a PDF for Print, but last week i made changes to the project and now I can't download it in any format. Between these two occasions, I changed some text and images. I tried downloading only 1 of the 2 pages, but that didn't work either. I've been using Express for 2 months. I'm working on a desktop computer with Windows and Chrome.  See Download pop-up below, and File Upload in Progress, which never uploads below that. Thanks for any help! MK 

Cant Create Classes "Error While Saving Class Details" in Adobe ExpressHello Adobe Community,I am using a MacBook and an iMac, and I am working in the web version of Adobe Express.I keep getting this message every time I try to create a class: "Error While Saving Class details."I have spoken with my district IT department, but they could not fix it. I also contacted Adobe Support several times. I have been disconnected from chats and transferred repeatedly. One representative said they would send three setup links, but I received more than twenty showing how to create a class. I already know how to do that. The issue is that the system will not let me save one.I am an educator preparing students for their Adobe Express certification exam, and I cannot move forward because of this error. Please have someone review my account and fix the issue so I can create classes and assign activities.Thank you,

When adding the first new brand color, the color selecting popup does no show the "save" button which is lower offscreen, as in the video attacged. You cannot scroll down the main browser window unfortunately to display the button so the only workaround, for a savvy person, is to zoom out the browser window. When adding subsequent colors this problem does not reappear because the popup trigger is somewhat higher above... This appears on a 16" Macbook Pro with the Firefox browser window fully maximized. However, the browser window on the mac does no maximize full screen because it leaves room fo the dock icons. So it is safe to assume this issue cannot be replicated on windows.

I normally copy text from other Express webpages or word documents.When pasting into Express it will normally retain the paragraph formatting which means I can add elements within the paragraph (images, headings, videos).Recently this has stopped. Which means i need to paste each paragraph seperatly if I want to be able to add elements within the text. Can you please revert this change as it adds significant amount of time.

The Convert to GIF feature is not working.