Bug Reports

When recording a video the button in galleries shows a black screen and not working to let me record

For some weird reason, I can't get Clip maker to generate clips from files longer than 15 minutes. It just goes through the uploading sequence and will sit at 0%. Then it quits on me! REPEAT: this only seems to happen when the file is longer that 15 minutes! 

Issue: Student cannot click on header title text box to edit the content of the textProduct: Adobe Express (Web)Platform: Edge (latest version) on HP-intel laptop (15t-fd000)Steps:Open an Express webpage Click on “Header Title”  Expected: active text editing cursor appears (line in text box that signifies ability to type), user types title text, and text appearsActual: user’s click/selection does not register and user is not able to edit

Home screen launches fine. When attempting to start any new project I get a white screen. I have tried starting from a template and get the same issue. Web app works fine. I have tried all suggested technical fixes on my phone, including entirely deleting the app and reinstalling it. ios: 27.0.1

While im editing a project the app closed automatcily , the project not loading , I’m unable to open that project and i cant edit it please try to fix that bug immedieatly i need to edit that picture emergency please solve my problem asap

For the last couple of days, my Adobe Express downloaded video freezes halfway through and only plays the audio. Only when downloaded. It looks fine in the app and browser, plays in the preview. But seizes when playing on my laptop or anyone else’s laptop when downloaded. I’ve cleared my cache, force quit my browser, changed wifi networks, reduced the size of the video. Nothing works!! It doesn’t matter if it’s 10-seconds or 1-minute long. 

When end users submit an Adobe Express asset for creative/brand approval, none of the approval UI is showing up on any of the Adobe Express apps. This is greatly impacting our self-service and approval SLAs and needs to be resolved asap. Anyone else experiencing this or have a workaround? I’ve tried multiple browsers, updating any apps, and have asked my fellow approvers and none of us are able to resolve.  

when i am scrolling to preview and select a font that i want, its not smoothly scrolling. Instead it is stopping suddenly and applying the font even though i am scrolling still.

I'm trying to simply copy and paste any element from text to design etc. And I get the error "media failed to upload, please reupload it".What am I doing wrong? This has never happened before and I can't seem to find a fix or a setting that helps.Thanks in advance  

I’m following up on an App Store review where developer "HC" directed me here to share a screen recording of this bug.Whenever I try to load a project on my iPad, it hangs indefinitely on the "Getting everything ready..." loading spinner. I’ve already updated the app and restarted my device exactly as requested in your email reply, but the issue persists.I've attached the screen recording showing the app freezing for over a minute without making any progress. Let me know what other device info you need from me to get this patched.

The Animated and Video filter type stopped working in the app last night. I typically search for templates first before filtering. My process hasn't changed since day one, and it's been working fine. I've tried various combos, i.e., Size/Type, Output/Type, etc., but to no avail. However, I performed the same steps on my mobile Chrome browser, as well as on the desktop, and there were no issues there. Samsung Galaxy A15Android 16

I opened my Adobe Express yesterday (11-19-24), and all my files and projects are gone. Has this happened to anyone, and how can it be fixed?

Hi Adobe Team, I've been unable to access my existing projects in Adobe Express for the past 2 weeks. When I try to open any previous file, I get: "Something went wrong. Please wait — we'll reconnect you when it's fixed." The error persists indefinitely, NO MATTER what kind of Browser I use. I’m not on any VPN Connection and have already tried getting to my files on my mobile device. Nothing works. I’ve already also tried signing in, deleting cache etc.✅ What works: General account access❌ What doesn't work: Opening, editing, or downloading ANY of my existing files, creating new files.This is blocking my work deadlines and I need URGENT ASSISTANCE. I am on a premium corporate account and can share my account email and file links via private message for security.Please advise or escalate to a support agent. Thank you! Screenshot of error message attached. 

O Adobe Express não gera o pdf traduzido.

Hello Adobe Express Support Team,I am experiencing a recurring issue with Adobe Express Content Scheduler when publishing YouTube Shorts.Problem:Adobe Express automatically adds the hashtag #Shorts to every YouTube Shorts title after publishing, even though I never include this hashtag in the original title.Steps to reproduce: Open Adobe Express Content Scheduler. Create a new YouTube post. Upload a vertical video. Enter a title without the #Shorts hashtag. Schedule the video for automatic publishing. Check the published video's title in YouTube Studio. Actual result:The hashtag #Shorts is automatically appended to the video title.Expected result:The published title should remain exactly as entered in Adobe Express, without any additional hashtags or modifications.Additional concern:This issue affects every YouTube Short I publish through Adobe Express.I have also experienced a significant decline in views, from approximately 800 views per video to fewer than 10 views. I cann

When using Resize, when I extend the canvas horizontally and click extend canvas with AI, it works fine. But when I try to extend the canvas vertically, it only gives white space in the extended canvas. I cannot get the canvas to extend vertically without white space. This is a new issue that wasn’t a problem before.

This is stil happening and the download is stuck at 84% .. very frustrating. and if you see there are similar issues reported by other users and if you are not fixing it.. how are you goign to compete with canas or inshot.. you are going down the hole if you are not fixing it.

I have a problem when I want to upload a file, it gives an error, but the file size is 86 MB and the file is MP4 

When opening an image template I frequently work with, I noticed that not all the previously added image layers finish loading. When I replace some of them, they fail to upload. There are inconsistencies in the Adobe Express platform depending on how it is accessed: using Google Chrome shows all changes but prevents downloading; the same happens with the Windows app; however, using the Android app makes it impossible to see most of the layers or the changes made.

file as png is fine: file as PDF for printing- no image I’ve had so many issues with your program this year- very disappointing. 

After spending over an hour designing an ad, I was met with the message: "We are unable to license some content. Please replace or delete the Asset and try again." Naturally, you do not indicate which asset is causing the issue or what the licensing problem is—so now I’m expected to go through and replace assets blindly. Why are there licensing issues at all when I’m on a Premium plan? Do you really believe your customers have that much time to waste?An app that was supposed to make ad design easy has turned into a waste of my time. I’m cancelling my subscription.

So I tried to provide feedback under the above heading and it was talking about outlines and Facebook, nothing to do with the heading. The fact that this is provided publicly is a big deterrent, no one loves to whinge about other companies or their suppliers and tools publicly, it looks bad and is poor form. But the images generated were so far from the mark even when requesting basic tweaks to existing images. Facebook AI in beta and Canva in beta were both so amazing close to this aimed detailed image and could take feedback and adjust, not continue with completely irrelevant similar images.  When these other services can do more and at a higher quality, along with other online services to cover the rest of Adobe, why would we be loyal to this. Add the ridiculously high subscription fees and lock in model, this is not the Adobe we all knew and loved that was an amazing invocation leader with superior offering and quality compared to any competition. 

Ao clicar, fica somente nessa tela toda branca. Já atualizei, limpei cachê sem sucesso. Ao clicar na imagem aparece uma barra de porcentagem,ela é preenchida até 100% porém continua na tela branca.

‘Upload image from device” after clicking this, nothing pops up and doesn’t give the option from a file window to even choose what I want to upload

For context: I run GrapheneOS, but many users of the Android and iOS apps can attest that Express suffers from frequent crashing and performance issues. In my case, it turned out to be triggering Graphene’s hardened memory allocation, which provided a detailed crash log that I hope will be useful to Adobe devs in fixing the issue for the platforms affected. If you’re one of them, please let me know if there’s any more technical info I can provide. <3Issue: Express frequently crashes due to hardened_malloc error (detected write after free)Product: Adobe Express (Mobile 31.0.0)Platform: Android 17 / GrapheneOS 2026092501