Bug Reports

For the past month or so I have become unable to download videos from Adobe Express Online Video Editor onto my company devices -- however I am able to log in to this same Adobe account on my personal devices and download the files just fine. My company IT has not been able to determine the issue. I would appreciate any troubleshooting recommendations to help figure this out. Thank you.

Adobe is not downloading trandparent videos

The video preview appears to be broken (For all functions including trim, resize, merge and editor) for Firefox and Chrome. It only takes the first frame and flickers when you play it; audio plays fine. The functions still work but without the preview you are doing it in the dark by audio cues.

Hello, I can't download my presentation. It initially had an error saying that I must delete or replace the items which I did. I attempted to download again and it just said failed with no reason. There are about over 50 slides, alhough I don't know if that is a problem. I am attempting to download it as a PDF. I also attempted to share it to my google drive to access it that way but that one also failed. I tried a different browser as well. 

I keep getting this notification when I'm working on Express making a flyer. How can I get this fixed? Its frustrating. 

With my desktop App I was unable to download a 25 pages presentation that was entirely created in Express in pdf format - resulted in an error message.

I tried cache claeringa nd history clearing, but again and again it getting stuck inthe below screen. I gave enough time to try various ways, nothing works. Only turnaround i found is running through ingonnito mode. Is it a bug ?  

Download does not progress fully and at 2-3% it says downloaded, but it is not downloaded actually. I also have issues starting from today about using pictures from database where they turn into red triangle marks on top left. Can anybody help?

As many other people seem to have had this issue with the eyedropper tool, I am also constantly having issues with it ignoring the background and showing white. When I select the white displayed on the cursor, it turns the selected item red. Please respond with some form of expectation with how swift this might be fixed, or if there are any actions on my end to attempt to troubleshoot it. This has been consistently happening for months now. 

I don't know if I'm the only one, but I've been facing a funny situation since today.Adobe express refuses to program a 7-image carousel publication, telling me I've exceeded the 10-image limit.Then the connection with my Instagram account stopped and I couldn't do it again. Even though it says I have 1/1 available.I don't know what's going on, but all my programs won't be sent.What can I do?

I have always been able to go to https://express.adobe.com/tools/reverse-video and reverse short clips as a non-paid user.  Today, I find that Adobe Express will upload a video but not process it and download it.  Have things changed which are preventing me from reversing a video online in Adobe Express?  Thank you for your help.

When I'm trying to work across a large artboard (holding space bar and click + dragging the mouse), the screen keeps zooming in to 100% and auto centering to the middle of the page after I let go - which is incredibly frustrating.

Trying to create a video but it refuses to play through, stops to 'buffer' but really it just has an issue at the same spot repeatedly. It's loaded because if I spam the play button it plays for a split second before 'buffering' again. Issue persists between different browsers.

In the last 2 weeks I have been experiencing this issue quite regularly: I cannot type in the search field when looking for media, plus not being able to edit text on screen when I've created a text box.

I have been making the same edits three times and each time, Adobe Express does not autosave my work. I also am unable to download or share the file- when clicked, the popup with "We're working on your file. You should be able to download/share it soon" appears, however the download never becomes available.

Been getting this message all morning (see attached screen shot). Nor can I get any social channels to connect. I was very excited to start using this app to exclusively manage my social media design and scheduling, but so far nothing is working, i've spent hours troubleshooting and going on help forums with no success so far.

I am unable to download prinatable pdf file. Tried many times. See the attachment 

Everytime i try and download a video i have edited, I just get a message saying that 'we're working on your file. You'll be able to download it soon.' 

I've seen people post about this before and I've tried the advice (log out, log in, delete app, reload app, turn on the sync on Wifi). And none of them are working and I can't post my schedule content because I can't access my files on the app! What is the fix for this? If I had known about this problem, I would have stuck with Canva. 

When trying to download created video, getting this error in adobe express "Sorry we were not able to license stock content. Some stock assets can no longer be used. Please delete assets marked with the failed icon and re-upload them or try a different asset

bjr, je ne peux me connecter aujourd'hui alors qu'hier je n'ai eu aucun problème. je voulais aller modifier un fichier (affiche créée sur adobe express). Message : système non pris en charge, une condition n'est pas remplie ... Je n'arrive pas à m'en sortir. Merci de m'aider

I was using Adobe Express on Chrome yesterday with no problem but now I'm trying to load the page and it says my browser is unsupported. My Chrome is updated, I even downloaded Microsoft Edge to try there but it shows me the same message. I already cleared cookies and caché and it still doesn't work. I don't know what to do.

Test de traduction d'un modèle de document PDF, oubli d'un paragraphUn paragraphe de la page 2 n'a pas été traduitPDF composé de 2 x 2 pages pages 3 et4 traduction automatique  

When I attempt to download a project I've put a lot of time and effort into, I am met with an error message: "Sorry, we were not able to license all Stock content. Some Stock assets can no longer be used. Please delete assets marked with the failed icon and re-upload them or try a different asset. (Failed audio assets will have a gray bar.)"  I have done everything to try and find where this "failed" asset is but there is no Icon visible to me, anywhere. I guess it is a glitch or something, but I would really prefer to not have to scrap this project. In fact, thats not really an option for me. Please help solve this problem. Anybody...I'm desperate.  Version of the app: https://new.express.adobe.comPlatform and OS version: Windows 11Basic steps to reproduce the problem: zoom out, refresh, ungroup assets

...this product doesn't seem ready for production yet.  Is it just me? First I receive errors on export, then somehow I deleted all cookies etc did it again and video exports but with no audio...