Bug Reports

I’ve been creating videos without any major issues, but recently I’ve encountered a problem. When I upload video clips and try to adjust the speed, the settings show the video as being at a higher speed, but the video itself doesn’t reflect this change. I’ve already updated my computer, cleared the cache, and am using the downloaded version of Adobe Express, but the issue persists. I’m not sure what else to do at this point.

Repro steps: 1) Open Your Stuff catalog.  See video created on 9/10/24, as an example.2) Attempt to filter by videos to see all videos created - by clicking Type.Videos. RESULT:'No matching results'

Adobe Express will not load in the browser. Initially, the home page loads but when I select anything that involves creating or editing a document the page wil not load. See image.I've erased the cookies and restarted the browswer etc. and the problem persists. How can I fix this?

Whenever I return to a project, my images get replaced by something random that I've used before or even one of the stock images. This is happening consistantly.

Is anyone struggling to adjust to the new mobile version of Adobe express? I can usually adapt pretty quickly but the mobile version I find to be terribly cumbersome. The placement of buttons puts buttons like delete and order, which I use frequently not at the fore front. Editing a graphic is challenging bc it's doesn't allow the full view of it, with icons on top. Adobe express mobile has been hands down the best software I've used for graphic design and apparel design on the go for the last 3 years, but the latest update is making it more frustrating and time consuming than ever.  Curious if anyone else feels this way or if anyone has tips to adjust to the changes. Thank you! 

Hello,I was trying to remove the background in a video by Adobe Express tools. It removes the background as seen in preview. Then I select transparent background in the background options. It look fine but when I download it,  the background in the downloaded video appears black. And it is not transparent when I overlap with any other image or video. I suspect there is a bug in the export procedure. Can someone help to solve the issue please? Thanks in advance!Iky

Hi. Just to let u know. I'm on mobile and when I try to download a page as MP4 the default size is 'custom' - original size but it playsback a black screen. Only when I change the size of the video before downloading (I only tried 1080p) it works! Thank you very much!

I just uploaded a single file and 29 videos of 25 minute each of that same copy are getting uploaded which is heating up the machine.

So, I am working on my youtube video and I needed a lot of audios to add to this project but when I am adding a single audio it is uploading multiple copies of the same file. It made almost 12 copies of one audio.  

[Windows 10 / Edge & Chrome]The image replacement button has vanished today when selecting an image, the sidebar is missing this critical function. Tried both Chrome and Edge. The replace image function shows on the popup bar when clicking an image that is NOT the background image. When trying to replace the background image, there is NO replace image button anywhere at all. UPDATE: After 24 hours (on 7/31) the button is back where it should be. Odd bug!  

I have tried multiple devices, multiple machines, multiple browsers, but a Brand that has been shared with me is showing up as not found. I have received the Brand invite through email, click the link while logged in on the account that has been invited, and I only receive the following message. I am on a premium account.

Our whole team has lost access to a brand that was created to share our library logos and other assets. We are unsure who made the brand but we have had some employee turnover. Is it possible to find it and add it back if it's lost, reassign it to another staff member? I have tried:using an incognito browserusing a different browserclearing all possible cachesI only have one Adobe account/login Version of the app: Adobe Express onlinePlatform and OS version: Chrome browser, Windows 11Basic steps to reproduce the problem: Log in to my staff account, click on BrandsExpected result and actual result: Exprected result, our shared Brand called "SLCLibraries" shows up with all of our assets. Actual result: There is no shared Brand. I have started recreating the Brand in case Adobe Support cannot do anything.

The interface has changed recently like the location for "duplicate" and I cannot find Version History to save my life. Anyone find it yet? I'm trying to revert a file to a previous version for a client...

Trying to access completed files and it will not let me!They are available on the desktop version but not on my iphone. Please help. This is super frustrating.

Hi folks!!I have few issues while working on this app. Firstly, there is no option in the homepage to make your assets or a library. If I open a project then only the upload option is visible or if I click the + option then only it shows me the upload media option, which is very confusing and hard to find.  Secondly, If I go to the "Your stuff" option. It is not showing me any upload media option. After going to the library in "your stuff" there is an option to upload but in those options there is no audio option. I want to add audios to my library, which I am not able to do unless I open a project.

One of our staff members left the agency and when I downloaded her files as an Adobe zip file, I extracted them and they are mostly Adobe Express files. I, on the other hand, primarily used Photoshop and rarely if ever used Express. When I open our new Creative Suite console, I tried to reupload the files to Adobe Express but they are an "unsupported file type." Because they are not my original files, they are not in my "originals" folder - therefore they won't be converted automatically and saved in the "originals" folder. However, they are a work product that belongs to our agency - so I need to upload them and convert them. Looks like Adobe created a new platform where the original native files can't be converted. They make it seem "so simple" when in reality developed a new file type that is not retroactively compatible, unlike PSD files that can be opened by virtually any version of Photoshop. This doesn't sound very smart to me. If anyone knows a work around for this, please let

Bonjour, J'ai un gros problème de bug depuis quelques semaines avec Adobe Express. Il fige constamment et je suis obligée de redémarrer. De plus, quand je travaille sur des éléments, ils bougent en continu. Avez-vous une solution de dernier recours ?  

any one know why my app would freeze up right when I go to open My stuff files . It tries says it's reloading and freezes . Iv deleted the app and re down loaded it .   Anybody. ? 

Im trying to post instagram stories. I have 6 of them and for some reason it tell me that i need maximum 10 image but i have 6.Here the message i also get: Also i have a message than only professionnal account can do it but my account is a professionnal one.im win10 

Text effects are not working in Adobe Express. It says, "Something is wrong" and does not generate an image. I have tried very simple prompts and it does not work. I have used both Safari and Firefox browsers and neither work. It uses my credits and does not give me any images.

We are using X (Twitter) premium version, where we can post Long form of content.However, while we are scheduling the same from Adobe Express, it won't support the feature. I have to go to X seperatley and post the content again there. 

When I created video editing project, I had uploaded 6videos but when I need these videos I ddnt find that videos anywhere in Adobe Express. There should be a place where user can find uploaded things and use them in multiple projects.

Hi there!I've been using Adobe Express for a few months now with little to no issues. However as of about 2 weeks ago, whenever I attempt to open Adobe Express it will simply load forever and never actually allow me access to the application. I've been seeing people say it might be their Firewall or Anti-Virus software, but I've found nothing indicating that either one if blocking access. Can anyone help? I have the developer logs from my browser indicating the error, but I don't have a single clue what they mean. 

MacPro 2016 - OS 12.6.8. Safari Version 16.6 (17615.3.12.11.3, 17615)Scheduled some posts last week that went earlier today, but the posted video is not playing on any of the social platforms. Went back into Express just now and the video plays fine in Express main preview before attempting to post. But once I begin to post to social media, the video file just won't upload and I get the following message: "Sorry, something went wrong during the file upload. Please try again in a few minutes."I have tried again and again over the last 30 mins without success.I have tried to post a previously successfully posted video, and it has the same problem.Really dispappointed that Express seems to have these intermittent faults that seriously inhibit one's faith in posting to social media consistently and on time.

Why can't I use the content planner from my corporate account anymore?