Bug Reports

Hello, I just paid for a Standatd subscription and I am receiving the following error to my promptSomething went wrongThis image produced an error. Please try again.Could you please take a look to see if maybe I'm doing something wrong, or it's someting else? Thank you, Cristina

Hi,  Super weird, I did a bunch of prompts and the results were super promising. The problem started when I wanted to upscale an image, then it changed into a photorealistic version, totally different from my image. On the bottom row in the image is like the original.Now when I look at my history/files, almost all of the recent ones have magically changed into something else. Any ideas on how to get them back? 

I signed up for Generative Video but its asking me to sign up again and pay again. Let me know if this is an error?

I have put up a few different drawings, that are 100% nothing wrong with the pictures I could put them in a children's school or a church they are so ok, yet every time the system says there is something that is breaking the guidelines.  Doesn't say how, check the guidelines and it's none of the things listed, so what is the deal?  

Merhaba Adobe Destek Ekibi,Firefly üyeliğim olmasına rağmen sadece görsel oluşturma özelliğini kullanabiliyorum. Ancak, diğer özelliklere erişemiyorum (örn. metinden vektöre, metinden şablona, metinden videoya vb.). Üyeliğimin sunduğu tüm imkanları kullanabilmem için bu sorunun bir an önce çözülmesini istiyorum.Gerekli kontrolleri yapıp bana bir çözüm önerebilir misiniz? Hesap bilgilerim güncel ve üyeliğim aktif. Konuyla ilgili rehberliğinizi bekliyorum.Teşekkür ederim Müjdat Kemal ŞENCAN

Seems the app is stuck and won't function.  I was able to subtract one time then not again.  

non mi lascia creare video generativi partendo come base da una immagine di mia proprietà

  Bonjour, Je rencontre actuellement un problème d'accès à l'API Adobe Firefly. Lorsque j'essaie d'accéder à l'API, je reçois le message suivant : You don't have access. Your organization doesn’t have access to this feature. Please contact your admin. If you think this is an error, please contact customer support.  Pourtant, je dispose d'un abonnement actif à Firefly Pro+ ainsi qu'à l'ensemble des outils Creative Cloud. Je devrais donc avoir accès à l'API Firefly sans restriction. Pourriez-vous vérifier pourquoi mon compte ne me permet pas d'accéder à cette fonctionnalité et résoudre ce problème rapidement ? Je vous remercie par avance de votre réactivité. Restant disponible si vous avez besoin d'informations complémentaires. Cordialement,Maxime Kandji(██████████████████)   PII removed by moderator

Since I purchased the premium credits for creating Image to Video, there are errors and say try it later everytime I try. what happens? 

after clicking the download button, nothing ever actually downloads onto my computer.  firefly 3mac os 14.7.1Chrome Version 134.0.6998.45  After generating an image, it makes 4 samples, click the download button or the download icon. a notification that its downloading pops up but nothing ever downloads or prompts me for where I would like for it to download to. browser shows nothing has been downloaded.  

Crio minha imagem, clico em "aprimorar" e nunca carrega. Parece que o programa entende que o processo foi concluído, mas não disponibiliza para download.

Hello, I am using the current version of Firefly. I am using the frame of the video I already made to start as the first frame of the second video, as a continuation of the first video. So with the image as the starting point, I want the video to zoom out from the subject. But Firefly cannot do that, and only zooms in again. Even when I selected the camera motion type as "Zoom out", Firefly zooms in instead. At this point I am just looking for different ways to explain to it that I want a zoom out, that's all I want. Can you please look into this issue?  BestMehdi

  

I just started using Adobe fire fly, and only made 2 videos and it says all of our 1000 credits are used up, how is that possible

হ্যালো বলছি সির এই আদপে firefly website ti এত স্লো কাজ করছে কেনো  

No puedo accesar a la zona de generación de video desde imagen

There is no way to remove the starting frame if i wish to no longer user

I think it fails to make an image now with composition intensity set to highest, disappointed

Bonjour, Je n'arrives pas a animer une illustration que j'ai moi même fait. ils pretendent que ces un travail qui ne mappartient pas. Qu'est-ce qu'il faut que je fasse.

Hi - I noticed even when uploading a reference photo of black individuals and asking firefly to change the clothing colors they are wearing Fire Fly ONLY produces images of individuals of European or hispanic descent. Naturally, this is less than ideal and represents a major functional issue.

Absolute rubbish. Created 5" of complete nonsense. 

It keeps giving me this message: Something went wrongThis image produced an error. Please try again.

Time after time, my selfies bounce back saying they violate the guidlines, im sorry am I that ugly?  This happens 9 times out of 10, even when the meta data has my name as the author.  Making it close to impossible for me use, so Im going to cancel my subscription. 

Hello! I was attempting to use Firefly to take a photo of me as an awkward adolescent, my 7th grade school photo, and transform it into me as an adult. But it keeps saying that my email doesn't meet guidelines. I"m not sure what might be going on. 

I would like to point out that since last week, when I try to generate a video from an image with Adobe Firefly, I get the message "A problem occurred, please try again later" (in Italian, "Si è verificato un problema, riprova più tardi"). I am using Adobe Firefly via Firefox, version 136.0 (64 bit). Could you please fix this or if there is any problem with my account could you please let me know what is wrong? Thanks!