Bug Reports

It says unable to connect to Internet. Can't access historical generations or input keyframes.

IDK but it's on the phone now and it's been undesirable different than anything I have tried how about delete the Github  as well  

動画を生成し、クレジットを消費したが動画データがなく、ダウンロードしても何も映らない。クレジットの返金を要求します。

Any time I try generative edit, I get an error. It is not working. I tried it on Firefly and within Photoshp desktop. I have rebooted. I'm on Window 11 using Edge

I cannot generate images that I am able to work with. This will not appear in the image generation window. They will appear in the Files section, but I cannot click on them to pull them up in the image generation window to do anything with them. I am being charged credits for creating things I cannot even use!

เสียเงินแต่สร้างวิดีโอไม่ได้ซักคลิป อุบาท แอพกากมาก

I am having problems generating any type of image image for YouTube shorts. A lengthy description does not help.

Hello, I recently generated an 8-second video using your AI tool, but it unexpectedly consumed 800 credits. I believe this is a mistake, since such a short video should not cost that much. I kindly request a review of this issue and a refund of the credits that were incorrectly deducted. 

In Boards i can't change the model and also can`t add any pictures

exatamente com descrito acima, estou usando o Mozilla Firefox

Says user too high user load, it just constantly goes to the sad dog face.

Product: Adobe Firefly (Image to Video Generation)Summary: The Adobe Firefly video generation AI is fundamentally incapable of creating a simple, mechanical animation of a recliner footrest opening, even when provided with explicit start and end keyframe images. After nearly 20 systematic and increasingly restrictive prompt variations, the AI consistently ignores user-provided keyframes and direct text commands, resulting in chaotic, nonsensical animations that break object constancy. This indicates a critical flaw where the AI's internal creative bias overrides all user input and visual data.Problem Description: The goal was to create a simple, 5-second product demonstration video showing a recliner's footrest moving from a closed position to an open position. Both the start and end images were provided as keyframes for the AI to work between.Over the course of 19+ attempts, we tried the following strategies, all of which failed:Simple Prompts: Basic descriptions o

Sempre que tento gerar vetores dá uma mensagem de erro a indicar "ocorreu um erro, tente mais tarde"

I don't think it's fair to have an expiration on credits when the program isn't available all the time.

This should only happen the first time you use a Firefly tool. 

Every time I watch a Firefly tutorial I see a menu on the left of the screen. Mine only has the menu on the right. How am I able to access all menus? I have googled this to death and nothing is working! I've attached a visual of my screen.

When i click on get credits for firefly, it shows an error: "something went wrong"using on a macbook pro M1

Letters in Video generated are not in English. 

Hello,  Unfortunately I have noticed that the Gemini 2.5 (Nano Banana) is no longer referencing the images I upload. Unfortunately I didn't figure this out until I used most of my credits 😞  Can you please assist? Thank you in advance! 🙂 

Whenever I like an image I can on like three at least on the static gallery but soon as I scroll and try to like another image the page shoots me back up to the top of the screen.

I am trying to see how well I can use your app before making a subscription purchase however this is the second time I have attempted and I blamed myself the first time but have since been studying and learning a lot about how to prompt for an AI image. So I put in a prompt that would have in any other image generator created a decent image but once I hit submit I got no image whatsoever when I check my free account version it shows that I used one of my 10 image creations but I have no image to show for it could you please help. I know that it's possible that potentially this is a user error and I just don't know where my image went to but since I'm unable to find it I'm reaching out for help. To reach me out would be my personal one which is █████████████████ or this business one which is █████████████████ thank you sincerely Rebecca ████████ PII removed by moderator

Pour créer une vidéo, l'appli parvient à sélectionner certaines images mais d'autres sont rejetées, alors qu'elles sont toutes stockées sur mon téléphone.

Hello.I am trying today Ray 3 in firefly.no mather what prompt, or image i provide in the start frame GOT THIS each time : Something went wrongPlease try again later. Could it be because I am actually living in france and this country can't be using RAY 3 yet ? thanks,yann

I only get 1 second instead of 5.But credits are down by 100 each time.Happened multiple times already.I want credits refund.

'We’re having trouble generating content right now. Please try again in a few moments.' Had this warning all morning after a few semi-successful atempts to create a video. This needs to be a reliable usable platform if I'm to use it for work. We completed what we need in Runway.