Bug Reports

when openneing the firefly, and add the refrence images, the genereate tab is locked and cannot generate any image

Wenn ich bei der generativen Füllung mehrere Bereiche auswählen möchte, um diese zu verändern, verschwindet nach der 2. Auswahl meine erste Markierung. So kann ich keine Bilder bearbeiten! Wieso ist das plötzlich so? Das war gestern noch anders.

Tonight I started with 200 credits and tried applying edits to a few images. The images would breifly generate, appear in the lower timeline, and then quickly vanish. I tried refreshing to see if they would appear, they did not. But, I was charged credits as I am now down to 160. 

Pasted text into window. Selected voice. Added emotion effects prompts to the text window (ctrl+A to select all, used ‘amused’). Slowed the voice speed to 95%. Drop the pitch one stop above bottom. Selected the first four lines of text to play and test settings. No additional adjustments required. Selected ‘Generate’ for 38 credits.The generating speech status window popped up. Then ended abruptly after maybe 10 seconds. It usually takes up to a minute or more so I knew something was amiss. But I waited. It has now been about 15 minutes and still no file generated.This is a ‘Community’ Forum, so I suppose it is unlikely my credits will be refunded via this bug report. A visible process for that might be enhancement request.

No

every time i try to generate an image whether via prompt or upsale or edit it begins the process and then it will say something is  wrong. I will log out. I will try again...doesn’t matter nothing will generate 

Would be great when asked to “Describe your bug in detail” if you could have more than 250 characters (which includes spaces). At least tell me how many I have over, and that it includes the main title.

I cannot acces photos from a named lightroom album.

I have multiple boards, and "your stuff" and "recent boards" is empty for me. But if I click saved link it takes me to my board, so i have to make sure I save a link somewhere for every project, so i can find it later. Anyway to fix this? Thank you!

I’ve been unable to generate anything using firefly for a while now, tried restarting, deleting cache and deleting cookies but no matter what platform I choose to generate on I’m gtiing the “try again later” screen.

Generate fill is not working

CREATE AN IMAGE WILL NOT FULLY LOAD OUT...ASKS IF WISH TO WAIT...I SAY YES...THEN STILL CANT LOAD OUT. ...TRIED EVERYTHING ON MY END...RESTART ETC…..THE OTHER CREATE TABS WORK..CREATE VIDEO ETC...JUST NOT CREATE IMAGE

sesli video oluşturuyorum. firefly de video yu oynattığımda sesi çıkıyor. Videoyu bilgisayara indirdiğimde sesi çıkmıyor.

I have purchased the plan for May and still I am not getting these credits and right now it is showing me 2000 credits. 

when i am doing payment its not getting done adn showing same error ( There is an issue with your payment details. Please update your payment information)

Subject: Request for credit refund/adjustment — Firefly video generations with incorrect text (26 Apr 2026)Hello Adobe Support,Today (26 April 2026, Australia/Melbourne time), I generated approximately six videos using Adobe Firefly. Each generation consumed credits; however, none of the outputs was usable because the on-screen text in the generated videos was misspelled, despite my entering the correct spelling in my prompts.As the results did not match what I requested and the incorrect spelling makes the videos unusable, I’m requesting a refund or credit adjustment for the credits used on these six generations created today.I can provide the prompts used, timestamps, and screenshots/video captures showing the misspelled words in the outputs. Please advise the best way to submit the generation IDs or links so you can review and process the refund/credit adjustment.Thank you,Kelly Sharples [personal information removed by moderator]

I drew a concept sketch in Illustrator. I saved it as a .jpeg. Firefly will not accept it as a reference image

I generated a video in adobe firefly. Now I want to edit that video using an edit prompt. But when I give that prompt to edit, it says something went wrong.

I want to upload a video from my laptop and I get an error that it cannot upload for the length of the video. Am I doing something wrong? 

I tried using the topaz upscale options and I got the "something went wrong" doggy error message. I have enough credits.

this is my first generation and it keeps showing “something went wrong try back later”

I cant make anything. It takes forever to load. Im paying alot for this!

I am unable to generate video