Bug Reports

Avatar beta video won't let me generate a video from my script. I have 4000 credits available. What's the problem? The error message asks that I contact support but, you make that impossible. So what am I to do? I've had a paid subscription for years and now I can't get help when there is something wrong with one of my subscription products?

no image generate. retry pop up is appearing several times even after many attempts

Using firefly to remove objects is downright broken for darker images. First of all, the image it generates doesn't match the source in terms of brightness. It's too dark. Second, it leaves a faint trace of what was there before. What do I mean by that? Imagine you have a dark image with some neon lights. You make a selection to remove them. What you're left with is a spot that doesn't blend with the rest of image and if you look closely, you can STILL see the neon lights. Check out this image below. There used to be two neon lights. I made a rectangle to remove them. Now you can clearly see that the brightness is off and there are two lines where the neon lights used to be. In addition, if the image has any noise at all, Firely can't generate the same noise pattern. I'm using the newest version of photoshop 26.9. 

Je demande d'écrire "56 ans" en français... et il m'écrit systématiquement "56 Years" en anglais. Voilà comment perdre bêtement des crédits.Voici le prompt :Sur fond 100% noir au format paysage, écrire le texte "56 ans" tel quel EN FRANÇAIS, sous forme de nombreuses étoiles jaunes très lumineuses.

Hello,After uploading some images to Adobe Firefly Boards, I encountered an error message saying “Something went wrong” and I can no longer open my board or return to the homepage properly. I have tried refreshing the page and clicking "Back to Home", but the same issue persists.Here is the error UUID: a2cc38d2-eb18-4ab0-b0a8-7b9f3713b06eScreenshot attached below for reference.Could you please advise how to resolve this issue or if there's a way to recover my board?Thank you in advance. 

I had a bunch of previously completed prompts. They're gone now. The history and favorites are all cleared out. Where do I find them?

I am not able to use generative fill on existing images on firefly web app and adobe photoshop desk app. it was getting stuck and not generating anything.

Hi. I am using adobe fire fly, its my 2nd month now. The pictures I was creating using adobe firefly can be edited and downloadable in photoshop but from past 3 days I am not be able to download it. Please resolve this issue. 

 Same as the title. I got an email for the generative video beta approval but when i visited the site it was just a blank screen. I have checked and my connectivity is strong and other websites are functioning normally.  

Hallo,seit ein paar Tagen ist die Bildschirmdarstellung von Firefly auf meinem MAC nicht ok.Die Appikkation wird unnatürlich groß dargestellt. Andere Adobe Anwendungen (PS/LR werden richtig dargestellt. Was kann ich tun

I have successfully generated several videos on Firefly, utilizing two images, but it has now failed twice in a row, deducting my credits, but generating no video.

 

Hi, I can not create videos. It was working fine till the other day !. Now, even after severl tries it does not work. Thank you

I had given Firefly's Text to avatar a try to create a hosted narration of a script that read 83 seconds. All sounded and looked well after adjusting the settings and generating a preview so I decided to go ahead and generate the video. I was informed that it would require 917 credits, all good, and had proceeded. At that point, within 2 seconds, an error message appeared briefly that the request can not be processed. The video was not generated/encoded and the history of files generated does not show it ever being processed or qued. At the same time, I was charged the 917 credits but have no file to show for. How can I get my credits reimbursed so that I can try again? Trying again without reimbursement is not something I'm interested in.  Thank you to anyone attempting a solution.

I'm following Rob DeWinters tutorial video.After saving my text as jpg and asking Firefly to display it in the generation windows, it doesnot retype the current text Firefly chose. I'm Firelfy 4. Howdo I send  you my file?

I was charged 106 approximatly for more ai credits and as far as I can tell I have not recieved them.

There needs to be a better history system in place for Firefly Boards.  It is simply unacceptable that a simple tab switch can erase hours of work with no warning. Not 1 hour, not 2 hours, but close to 6 hours spanning across 2 days. After putting together a collage with close to 120 images something happened and the window closed.  When I came back to the window there were only about 25 pictures from a much older revision.  This is so frustrating.  What would even cause this to happen? Literally nothing was saved from before yesterday. I know this is supposed to be informative for you to track down how this can happen but I think it is important not to understate just how angry I am right now. This is affecting a deadline, this is affecting my continued support of Adobe products regardless of beta-status or not. It's kind of hilarious that the bottom of this bug report has a little message letting me know when my anger fueled rant was last auto-saved

Firefly is generating the exact same images for me. Also upscale option is now missing. 

I am trying to generate a video clip showing a foreclosure sign but firefly keeps writing the sign in German or Dutch instead of in English.  Why?

Hello,I’ve been trying to apply a style reference (an image I generated in Firefly) to a custom composition image (a vertical black-and-white text/logo image I uploaded from my computer), but it does not work at all, even though I followed several official tutorials and previously had success with the same workflow.Issue:When I upload my composition image and apply a style reference, the output either:Ignores the style completely, orGenerates a default image without applying my composition at all.Details:Composition image: high-res PNG, black text on white backgroundStyle reference: colorful object generated inside FireflyTried with/without prompt, nothing helpsTested in Safari (Mac) and also in Chrome – same issueCache cleared, incognito mode tested, same resultThis seems to be a bug when combining uploaded composition images with style references. I believe Firefly struggles to interpret simple logo-type images as valid composition sources.Please let me know if there's a workaround o

My credits were deducted three times, but the generation never went through. 

Hi Team i am facing an issue while generating the output with the Premium Feature, it's takinga  long time to generate, and at the end it says Please try again Something went wrong and also its using almost 20-25 credits for not generating the output

I’m consistently receiving the same error message when attempting to upload images, regardless of which file I use. These images are fully owned, created, and controlled by me, and none of them contain any inappropriate or policy-violating content. Despite this, the system continues to reject them with the same error each time. Could you please review this issue or clarify what might be causing the rejection?Thank you for your assistance.

I have subscribed to the firefly plan but cannot access my credits in order to use the generative fill functionality.  How can I access these?

Hello , I made a payment on this plan: Adobe Firefly StandardThe money was taken from my account and the system shows me that it is with you. But your system does not show that I have an active plan and makes me buy again. Please help me. Thanks!