Bug Reports

Firefly pro user. it keeps happening randomly with no further context. this is ridiculous

At https://firefly.adobe.com/boards, under “Discover workflows for Boards”, most workflows are missing like “Make a branded mockup”, “Make an interior design moodboard”, and others.

firefly does not generate images. It says error all the time

I’ve input a wide range of videos into the video upscaler with different resolutions and codec formats, but I can’t seem to get this to work. Everytime I import a video and then set up the generation settings to my liking and then press generate, it loads and then gives me this error message.I know the issue is not that the videos I’m importing are already 4k or something like that or that they are too large, so I’m not sure what’s exactly going on here. Also I’ve signed out and signed back in, and tried different browsers, but nothing seems to work.It’s becoming very annoying having to try over and over with no results. The work I need have done involves important matters and as I intended to use this service with the fact that it’s not working is very frustrating. I’m not willing to pay for something that simply doesn’t work… and I’m on the edge of just completely switching to something else.Thank you. 

When I go to NEW then to VIDEO it takes me to a entirely different page than it used to.  It used to take me to a page where I can upload my pictures and then turn it into a video.  This not longer takes me to this page and the current page doesn’t allow me to do that either.  What changed and why?  This is essential to my business to be able to generate videos.

I go to my account page. I see all 5 plans. I click on “Manage plan”. I click on “Cancel your plan” and then nothing happens. I get the next screen and the wheel will spin for hours without ever showing the page.  Please help me to cancel all my plans. My project is finished and I don’t need any plan at the moment. 

firefly, Credits were taken 4 times when generating a video of 75 credits, that is a total of 375 credits, all gone, please refund

He generado imágenes con imagen de referencia y todo ha funcionado bien, lo único que me da problemas es el “upscale” con todos los modelos. Me rebaja los créditos pero al final siempre da error. Estoy usando Safari como explorador, Version 18.4 (20621.1.15.11.10)  

Generating in Gemini 3.0 and 3.1 not working. “Something went wrong. Please try again later.”

I have an image in edit mode in Firefly. Paid full price of 60 credits and my edit is not being done. Just thinking….thinking. I simply asked for a white background and after 4 minutes, I still do not have a response. This is costing me credits….

I tried to generate a video using the AI Veo 3.1 and it used up my credits but didn't generate what I needed it to generate, the text labels in the video did not make sense and there were artifects.

firefly is not generating image. its loading for 30 minutes then its saying something went wrong and cutting my credits without giving any results

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do? version - firefly image 4.0 platform - tahoma 26.01

your kilng 2.5 turbo model unlimited version i broken 1 out of 10 trys a video is genreated rest it says cant load very annoying of no use despite unlimited  

I would like a refun for my credits

generations are coming back with white characters that I did not ask for. Also I am spending my credits trying to correct the mistakes of the images I have created. Not everyone in the world is white and I dont want to spend credit and time fixing this mess. I want my credits back

When i prompt for image it appears, then takes my credits and deletes itself, please refund my credits

error generating video on kling, but not neo.   see attachment.  changing settings or photos not helpful,  tried 7-8 times, same error

I needed generation through the Kling 3.0 model. The service constantly showed an error. I wrote to support. Asif came in, generated 1 video and 1 photo through VEO, spent my credits on it, and then said that this happens with Kling and he couldn't help me. The service is terrible, not only did he spend my credits on verification, but he also didn't help me. It's terrible!

Come on Adobe!

every time I try to generate a video using Kling models it fails

just trying to generate a vector file after a prompt. nothing major. it generated one set of images and then it stopped. should be working but it is not. resetted browser and cache. nothing.

Generated videos look fine in the native window but once downloaded have the classic MP4 compression glitches.

Getting error for video generation from 2-3 days. But When I try same prompt in Veo or Kling with paid credits it is working. 

Firefly image genearation page is not loading, the entire things keeps buffering. Even if it loads, its unable to generate image, it again starts to buffer. It’s been happening for the last 24 hours. Feels like waste of money at this point.