Bug Reports

This should only happen the first time you use a Firefly tool. 

Every time I watch a Firefly tutorial I see a menu on the left of the screen. Mine only has the menu on the right. How am I able to access all menus? I have googled this to death and nothing is working! I've attached a visual of my screen.

When i click on get credits for firefly, it shows an error: "something went wrong"using on a macbook pro M1

Letters in Video generated are not in English. 

Hello,  Unfortunately I have noticed that the Gemini 2.5 (Nano Banana) is no longer referencing the images I upload. Unfortunately I didn't figure this out until I used most of my credits 😞  Can you please assist? Thank you in advance! 🙂 

Whenever I like an image I can on like three at least on the static gallery but soon as I scroll and try to like another image the page shoots me back up to the top of the screen.

I am trying to see how well I can use your app before making a subscription purchase however this is the second time I have attempted and I blamed myself the first time but have since been studying and learning a lot about how to prompt for an AI image. So I put in a prompt that would have in any other image generator created a decent image but once I hit submit I got no image whatsoever when I check my free account version it shows that I used one of my 10 image creations but I have no image to show for it could you please help. I know that it's possible that potentially this is a user error and I just don't know where my image went to but since I'm unable to find it I'm reaching out for help. To reach me out would be my personal one which is █████████████████ or this business one which is █████████████████ thank you sincerely Rebecca ████████ PII removed by moderator

Pour créer une vidéo, l'appli parvient à sélectionner certaines images mais d'autres sont rejetées, alors qu'elles sont toutes stockées sur mon téléphone.

Hello.I am trying today Ray 3 in firefly.no mather what prompt, or image i provide in the start frame GOT THIS each time : Something went wrongPlease try again later. Could it be because I am actually living in france and this country can't be using RAY 3 yet ? thanks,yann

I only get 1 second instead of 5.But credits are down by 100 each time.Happened multiple times already.I want credits refund.

'We’re having trouble generating content right now. Please try again in a few moments.' Had this warning all morning after a few semi-successful atempts to create a video. This needs to be a reliable usable platform if I'm to use it for work. We completed what we need in Runway.  

L'application indique aucune connexion internet alors que je suis connectée. Est ce à cause de ça que l'application ne télécharge pas les images (cf mon ticket précédent)?

L'IA générative bug complètement ! À peine je lance mon prompt la génération ne se lance pas et charge à l'infini, que ce soit sur la version web ou sur l'app sur mobile ou sur ordinateur j'ai tout essayé...

eligo de imagen a video, subo mi referencia y hace un video sin la imagen ni siquiera está la imagen de referencia en el apartado del prompt 

When uploading an image as a composition reference in Adobe Firefly, the dropdown menu for selecting a style reference does not set from previously generated images from the current session.  

ogni volta che provo a generare una immagine compare la scritta "Si è verificato un errore" tuytto poi funziona se vado alla versione 4.

yo, real talk... fire whoever is in charge of firefly.  what a disaster.  like holy shneiki

Hello! The generate button isnt selectable after inputting all details for a video generate prompt. 

I uploaded a video I made to change the language. After uploading the video and downloading the credits, it tells me that the video cannot be played because it violates the guidelines. But that's not true! How can I fix this?I tried 

Until recently, Firefly v4 handled visual intensity very well: low settings produced natural, realistic images, that appeared as if photographed casually with a regular camera, and higher settings introduced more controlled polish making the pictures look more professionally photographed. This week it stopped working. At low visual intensity, the outputs now appear grimy, artifact-filled, and visually unpleasant, often with a strange hdr filter look, rather than subtly styled. Meanwhile, there seems to be no spectrum of variation, because even around 70% intensity, the model often produces results that look like maximum visual intensity, overly polished and unnatural. The nuanced control that v4 previously offered seems to have disappeared. Is this a known issue internally, and is it being addressed?

The app won't let me upload photos at all. iPhone current iOS 

Hello, Where are all the images that I've created 2 years ago?I don't see anything less that was created 6 months ago or less.Thank you,Nathalie

Estou tentando gerar imagens com uma referência de composição e a IA não se adequa e nem usa de qualquer referência de composição para criar a imagem que solicitei, coloco a referência de estilo, tudo certinho mas não gera a imagem com base na referência de composição.Tentei de várias formas e ele simplismente não aplica.

the problem was not fixed https://youtube.com/shorts/Gm3Cm3kjDww?si=PdtfNcAbjK9n8vwM

I spent  credits on generating a video and see no output. was using Veo model.