Bug Reports

Dear,i find to have alot of dificulties on working on my urbex photography with firefly. it says guidlines but i dont think its an issue. i dont violate any laws, since these photos are taken on abandoned places and streets. i would like to iuse my photography coz that is my art, so i would like you to pls consider this issue and fix this so i could work as i should. i am poaying this so i would like to be able to use it to my benefits,. 

i already have more than 900 credits available for this moth and it shows insufficient credit, also some of the image created doesn't even match prompts

You biy the fcing credits and still cannot generate a video with music. Only 8 seconds, Billshit. Make it work or give the mo ney back.

I uploaded an image to create a video and the footage came out looking distorted. When the comedian is talking his eyes get really large. 

Firefly will not open generates image in the generation history when I want to edit them again next day. That is very annoying if you want to continue working on a project. This seems unusual to me. How is this possible?

Hi, I've been testing the product with a batch of approximately 80 photos and encountered an issue. It appears that several of the photos are being processed incorrectly, as they are "half cut" or appearing cropped. I attached original and after background removed.  Could you please look into this? Thanks,   title edited by mod

The money was withdrawn at the end of October for the monthly use of Adobe InDesign and Firefly, but there is nothing in my account: no subscriptions, no invoices, even though I pay monthly, and no 500 units of AI usage. How should I understand this: was my subscription stolen?

I have purchased further credits and they are displayed but the gereate button is not active....please advise

in turkish writing uses arabic letters which is wrong, wasted credits...

Why Adobe Firefly is having trouble of generating content all the time?  

Having too much problems in too many times when I tried Video generative model and got rejected by Firefly.  The statement "We are having trouble generating content" appears all the time.  As mentioned on Adobe Max, unlimited credits are being offered for the subscribers till December, right?  What 's wrong with Adobe?  Was that my problem? 

the audio is not generating anything when I click on it. it shows empty 

I was given beta access to Firefly Video Editor, but now I'm locked out. I can see the Timeline I started working on in my "stuff" but now when I try to open it I'm getting a "no access" error screen. Help?

Have tried over and over to use my video creator and I upload an image , provide the text command, and it shows "Generating Video" for over 5 hours now... tried refreshing, signing in and out, and still the same!!

e cosi da 20 minuti

What happened? I shut down Edge and reopened it, and all of the images I generated with Firefly are GONE??????? Where did they go? I can't find them through any of the icons or menus.

voy ya una hora dando imagenes de referencia para que solo me lo pase estilo boceto, y me genera otra cosa 

“Veo 3.1 video generation always fails with message ‘We’re having trouble generating content right now.’ Tried audio off, widescreen, Chrome incognito — still failing.”       titled edited by mod-KR

With the new updates, I can't generate expansion in images, is the reason why I use Firefly all day. Somebody knows how I can make it?

Firefly Board ist down. Es läd nicht und die Film und Bild Generierung ist nicht vorhanden. Gibt es eine Überlastung? Wann ist das Problem behoben, ich arbeite gerade an einem Film und es schränkt mich ein.

autre chose encore moins agréable , des centaines de points me sont retirés parce que le systeme refuse mes prompts ..   .. comme si c'était de ma faute !! ..  merci de rétablir cela svp 

I attended adobe max 2025 and I was in the Russell Brown's pre-conference. We were successfully using Firefly during the session for 2 days before it was officially released. It worked wonderfully! However, the moment it was released to the world, I was not able to generate any more videos despite the fact that I had over 50,000 credits still available to me during the last day of Russell Brown's seminar (Tuesday, October 28, 2025). Today, I redeemed the 3 free months of Firefly given to me for attending Adobe Max. I've made many attempts to generate a video today, but without fail, every attempt is met with a "Something went wrong" prompt after 20 seconds of attempted generation. How can this be fixed? It's not my account, as I was not working within my own account while at Adobe Max when this problem began.

https://firefly.adobe.com/boards/id/urn:aaid:sc:AP:afaedf7c-d4f1-5da4-a9be-36686f9c68a1?show-onboarding-dialog=true

When submitting prompts as generated from ChatGPT5 for design spec inputs, Firefly stumbles over font family names with the following error:"Artist name detected - Including artist names in your prompt does not meet our User guidelines. Try changing your prompt, such as by adding an art style."Seems like Firefly performance is comparable to AI LLM models circa 2021 and not representative of current cutting edge agent tech.  Time to find another tool I guess.

Firefly is extra slow today. I have to use fast mode to get any images at all and the fast mode images are crap. I'm unable to upload reference images at all.