Bug Reports

So I was trying to export an animation I made on Adobe Animate, but when got to the Media Encoder, it isn't even loading at all. Please help. (Note: Everything is completely updated)

I'm attempting to transcode footage (.MXF from Sony FX6) into H.246 format, and I'm doing so by adding the source footage into my Media Encoder queue. For some reason, every time ME hits the 50th video, it freezes - right at the beginning. Has anyone else had this issue?  I'm not sure if it's specific to the conversion I'm doing now - I've had issues with it freezing while making proxies for me from Premiere Pro. It wasn't until I was running this specific task that I realized it was occuring every time on the 50th video. I've tried this with a few different batches with the same result, so I know it's not specific to a video file (e.g. the file is corrupted). I'm also able to batch transcode 49 files at a time without issue.  First Attempt:Mac Pro (2019)macOS Monterey 12.63.2 GHz 16-Core Intel Xeon WMemory: 192 GB 2933 MHz DDR4AMD Radeon Pro Vega II 32 GBPremiere Pro v 23.1Media Encoder v 23.1 Second Attempt: MacBook Pro (16-inch, 2021)macOS Monterey 12.6

Hello all, Sometimes I need to add timecode overlay onto client's videos by transcoding through Media Encoder before starting audio post in pro tools. When I take a video, regardless of the source format, and export to ProRes or DNxHD it has exactly 1100 samples added to the front of the original audio once it has been processed. To say things another way, media encoder appears to be introducing 1090 samples of delay to the audio. But, and this is the important part, this is visible to me when importing into protools! When I import both the original and the re-endocded videos into, say, premier and check them: things line up just fine. But when I import into pro tools... no good, there's a consistent 1090 sample delay. However, Pro Tools doesn't see this delay with all files... only those that have been processed through media encoder into an MXF container seemingly. Like, if I re-encode from H264 Mp4 right back into H264 mp4, the audio sync is fine in pro tools. It's just the Pro

I working in Premiere Pro sending clips over and over again to Media Encoder queue to export them after. I have hundress of clips In Midea Encoder in queue waiting to be exported. But after rebooting pc or reopening After Effects all of clips cant to export. I recieve error:Could not read from the source. Please check if it has moved or been deleted. How to fix it problem? 

For years now these fonts are extremely unpredictable and invariably another buggy adobe tragedy.  I just realized the long form video I already released used a substition font. But, it will not render in time to fix the problem before I want to release it.  I've reported this problem before, the font I pick in premiere not appearing or something buggy with it in Encoder. I just don't have time to explain further. I've already lost so much inspiration and time dealing with adobe trash. 

For some reason, I cannot get Media Encoder to render the section of video that I have specified in Premiere Pro. Both are 2024.When I just export media it renders fine, but if I go through Media Encoder, it renders a section that is not part of the specified section. Is there some Premiere setting that I'm forgetting about?

I haven't created Voice Overs in a while using Audition so I may be forgetting some step(s).On Windows I try to export my track from Audition 23.6 to Media Encoder 23.6 using FILE > EXPORT> EXPORT> EXPORT WITH ADOBE MEDIA ENCODER and ME instantly creates a WAV file in the location I choose and the queue states "done". But the WAV file is only 12 kb or so every time and the file will not open in Media Player or Vlan.  The log indicates the encoding took a fraction of one second, if that. What am I overlooking or doing wrong???

Issue - Media Encoder won't encode anything on Animate. When I try to export an MP4 or H.246 with quick publish. It just gets stuck at 60%. I can't even update my PC because the update isn't compatible. Is there any way to fix this.Adobe Media Encoder version number: 23.6.2Operating system: Windows 10Steps to reproduce - 1. Click on Quick Publish. 2. Click on Video/Movie in Quick Publish.Expected result - MP4/H.246 Should have been downloadedActual result -  It just gets stuck at 60% or it uploads nothing.

After updating to version V24.1 Media Encoder takes up to 2 minutes until reading XMP-Data and starting encoding. In the meantime you will get no response from AME so it is very confusing because are not sure, if AME will to anything or if AME is hang up.So any response (progress bar, spinng wheel) will be helpful.Using AME with Premiere Pro and "Import sequences natively" is OFF.Mac Studio 2022 with M1 Max running Ventura 13.6.1

I know this is an issue for many users. However the only "fix" I saw was about a firewall issue on Windows machines. Running AE 24.1.0 and AME 24.1.0 on a M2 mac, I am unable to send compositions to AME. It simply does nothing except open AME.  Has anyone experienced this, and if so, found a fix for it? Thank you!

Frequently we are finding that Media Encoder is unable to encode when the source video is MXF. It never progresses from a ‘Ready’ status. Steps to Reproduce:Create a new project in Premiere with the MXF loadedFile -> Export -> Send to Media EncoderGo to MEStart  QueueStart button becomes a ‘Pause’ buttonThe job stays in a ‘Ready’ status and does not encode (screenshot attached) Tested using Premiere 23.6 & 24.0 and ME 23.6 & 24.0.2 on a VM with spec:Windows OS 11NVIDIA Tesla T4 16GB Graphics Card28GB RAMAMD EPYC 7V12 4-core 2.65ghz CPU(also on laptop with much reduced spec) The test was to encode as H.264 mp4 format, preset - match source. Changing encode options / presets doesn’t seem to have any effect. I've attached the media info for an mxf file that we used to replicate.   We found various community posts with a similar sounding problem but none of the fixes worked.  

For YEARS now I've been stifled by Adobe products with endless bugs. This is a bug that just will not go away. How is it this same problem keeps happening and Adobe hasn't fixed it yet despite being the most overpriced software of it's kind is mind blowing to me. Please let me know when there is a class action lawsuit against adobe for wasting so many valuable hours of my life with their bugs. Adobe will not consistently hold onto fonts and they end up disappearing causing the replacement font to be outside the containing folder and only partly displayed. I have reported this before and noticed others report this and adobe says we're aware and working on it and still years later this keeps randomly happening. Clearly this is devestating to a smooth workflow and extremely frustrating. You don't expect people to keep putting up with this abuse do you, paying outrageous amounts for something chronically broken and frustrating? Please stop wasting our money on whatever you're doing that is

I am running Mac Pro 2019 Ventura 13.5.2Premiere Pro 24.0.3 (Build 2)Media Encoder 24.0.3 (Build 2) So we have the same versions running. That answers that question When I send a sequence to export to ME it no longer encodes  but it says it's Encoding. When I go to "stop" it tells me that it is Encoding do I want to strop it? In the very recent past like before it updated version I was able to encode multiple sequences.I have no problem encoding a single sequence from within Premiere Pro itself. Often what ME does is says it's conecting to "Dynamic Link" "This may take a few minutes"But it never really connects. I attach a screen grab. I get no encode preview, although show preview is checked in settings.Just an update, I also have ME 24.2 Beta installed and it works fine. All was fine a version ago.....Thank you,Greg

When I export through Media Encoder there is audio in the preview. Audio is checked on for the export as well. However, when I export the project it renders the .mp4 with no audio. This is happening on two different workstations on two different accounts. It seems this issue arose after the new update in Adobe's software.

I run AME and Premier Pro on two computers; an iMac Pro and Mac Pro.  Recently, I discovered that AME on the iMac Pro has a problem.  I first noticed that it is misinterpreting a preset I have been using for years.  The preset is for Standard Definition NTSC 720x486 with 8 pixels cropped from the left and right and 3 from the top and bottom.  When I open it in AME on the iMac Pro it shows 8 pixels cropped from the left but 0 from the right and 3 from the top and 0 from the bottom.  The same problem is present with the iMac Pro with AME 2018, 2019, and 2021.  The problem is not present on the Mac Pro.  I exported the preset from AME on the Mac Pro and imported into AME on the iMac Pro but the issue is still present.  Furthermore, when I manually edit the AME settings on the iMac Pro and add the crops to the right and bottom and press OK, when I reopen the edit preset dialogue the right and bottom crops are gone.   I tried to attach the p

From a couple of days suddenly Media Encoder fails all the type of conversion/exports. I already tried to switch between CUDA and Software only, it changed that in Software Only in begin to fail a little later...I didn't change anything in my hardware, it works perfectly for months. Here's one of the log of manyPlease help me! 

Hello, I'm attempting to use AME to re-encode some files. When I click on the 'Metadata' button to open up the menu, nothing happens. I've tried re-installing and shutting down my system but nothing.(I need to open Metadata in order to make sure it's not exported with file) I had a buddy test out the same files on his system and the 'Metadata' button worked fine. macOS, M1 MAX, Ventura 13.6 Any help would be appreciated!Brandon

Media encoder or other encoding options in premiere or after effects corrupts h264 when exporting to afp server so it doesnt fail but the thumbnail of the file is not visible and it doesnt open or play correctly. When played with quicktime player, the first few seconds is freeze frame. I found out that it is an old problem that exporting straight to afp server it could corrupt. I have tried to export straight to the computer and that works. Smb server connection does the same for now, I've tried that already. Everything has been updated. Its happening only with adobe softwares and I'm on macbook pro M2 ultra, hardware encoding. Afp server is from 10gbps ethernet running on thunderbolt dock. Server is qnap ts-873.

Most of our content is long form (documentaries, broadcast, films, etc), however when we do short form (commercials, promos, etc) that are approximately less than a minute... upon export the video as an h264 it is always cut short and typically "freezes" on a frame for the last few seconds of the video (audio is fine).  Long form is fine. We have tried exporting as different formats such as ProRes 422 or 4444 and, then taking that video as an h264 and same thing happens. We have toyed with the Renderer from software only to Metal, and have had mixed results.  It sometimes works, but more often still simply freezes the last few moments.  Older Macs seem to be more "reliable" in getting the full video when running Software Only verses newer Macs which consistently cut it short. We've also tried directly out of Premiere with same results, across multiple machines of different generations. This has been an issue for our team for awhile, but as mentioned,

Media encoder is stuck at 10 seconds left when exporting to H.264 on adaptive high bitrate I'm using I laptop with i911900h 3060 and 16gb of ram 

I'm using Adobe Media Encoder 2023 Version 23.5 (Build 51) on Windows 10 to encode and then publish videos to YouTube. The YouTube uploads take an incredibly long time; I have gigabit internet, but the videos only upload using around 50 megabits or a twentieth of my speed. If I use a browser to upload, most or all of my bandwidth is used as I would expect. I know AME is capable of using more bandwidth, as uploading multiple videos at once uses about 50 megabits per video rather than total. I cannot find any way to uncap this speed or change it at all, but it makes very little sense for me to use AME to publish the videos automatically when it takes half an hour to do what I can do in a couple of minutes manually through a browser.

MacBook Pro 16" 2019Mac OS 13.5.2After Effects 24.0.3Media Encoder 24.0.3 When in After Effects I click 'Composition/Add to Media Encoder Queue' but nothing appears in MEdia Encoder, no messeges nothing... Tried to clear Cache. Don't know what to do. Everything worked fine until yesterday. Now on a deadline so it kind of stresses me out.

On most recent updates, timecode has not been detected in the MP4 file when converting from the MXF master file Normally I would provide the client a clean and TC version of the file. I would first use the master MXF to make a clean MP4 file then from the MP4 file, make a TC MP4 version. But the timecode is not present on the MP4 clean file. It used to work 4-5 months ago, but not now. Can somoene help? 

Either I'm missing something or AME is just super messed up lately. I have a different thread about how I can't automatically use "Entire Sequence" as a source range when I use a shortcut to send a sequence from Premiere to AME, and now this!I just wanted to save a new preset, but it keeps on duplicating my old ones, and when I delete the copies, the remaining preset ERRORS when I use it.Bro, AME is very frustrating since the past 2 updates!