Bug Reports

I have character animator sequence imported ino after effects and it shows ok in the composition but when I send a composition out to Media Encoder, the Ch sequence is missing and it's only rendering the artwork from Ae. I'm exporting as H264. Has anyone encounter the same problem?

When we want to export a Video from Premiere Pro it always says that the media is not available and Exports it with the Media pending graphic, when we change the folder and or file name to a name without umlauts it works fine again. It was no problem before the recent Update and a similar bug happens when importing files to After Effects from a Umlaut Folder  

Sending closed captions to OP1a 50mbit files as Embedded with both 608 & 708 streams doesn't work via Media Encoder (PC) v22.4. It does work correctly directly out of Premiere (PC) v2022. If you have a sequence with just 608, or just 708, it outputs correctly through AME. If you have both 608 & 708 tracks, only the 608 track is in the final file. AME keeps telling me "PProHeadless has encountered a problem and needs to close"

Hi Tried to open Media Encoder version 23.2 (latest version), but it stops half way, says 'Media Encoder has encounted an unexpected error and cannot continue'. Running on an iMac  (2017) Intel with Big Sur 11.6.2 operating system, Any ideas how to fix this. Thanks. 

On an M1 Max, when trying to export H.264 on AME 23.2 with hardware encoding enabled, it forces me to keep the audio track. When I disable audio, Performance changes to Software Encoding, and when I re-enable adio, Performance reverts to Hardware Encoding. I'd like to be able to do hardware encoded H.264/5 with audio disabled, and since both Handbrake and Compressor allow for this, it would be nice if AME did as well. AME 23.2, MacBook Pro 16" M1 Max 64GB, macOS Ventura 13.1

Media Encoder y After Effects en su actualización 23.2, no admite archivos MXF. Es un error o es con conocimiento?

As in the subject line, I am experiencing repeated pervasive crashes when exporting small ProRes proxy files in AME 23.2While rendering a queue of proxies, AME hard crashes the system, causing full restart. This doesn't happen each time I try to render proxies - but *almost* every time. Some file renders are successful, then out of nowhere, SYSTEM CRASH + REBOOT.I am running all updated Adobe CC apps on a maxed out 2019 MBP 16" with 64GB RAMMacOS Ventura 13.2.1Exporting to an external G-Drive 20TB HDD with Thunderbold 3 connector. The drive also holds the original 4K media; I am exporting to a proxy folder next to the original material. The crash happens also with other external drives.The relevant part of the most recent AME crash log is attached.

We recently got Macs with M1 Max inside, and I found that Apple Compressor exports ProRes 422 two to four times faster than AME can do with hardware acceleration enabled. My guess is AME only uses one of the two available Media Engines on the Max, possibly for both encode and decode. This also seems to only affect ProRes exports, as the H264/5 exports in AME are a bit faster than Compressor. I've attached a screenshot of the GPU history during both exports; you can see that AME appears to be utilizing about half while Compressor maxes out. AME exported at the same speed whether plugged in or on battery power. Source file: 6:36, 4K, H.264, 23.976, 12Mb/sAME v23.2 ProRes 422 export: 1:03Compressor v4.6.3 ProRes 422 export: 0:16MacBook Pro 16" M1 Max 64GB, macOS Ventura 13.1, 52GB alotted to AME  

If I export in Premiere Pro (ver 23.1), the rendered file looks good. However, if I send the sequence over to Media Encoder (ver 23.1) to export (and don't change any settings - i.e. no presets applied or export settings changed), the resulting file is massively over exposed. I have re-installed Media Encoder, resetting all preferences, and am still experiencing the issue. (Exporting H.264 file). Any idea why the massive difference between exporting in Premiere vs Media Encoder? Please see the screenshots attached for reference. Using MacOS (ver 12.5). Thank you.   

I've noticed that the close caption options are greyed out (disabled) in the MXFOP1a settings in Media Encoder. This is very problematic as that is one of the few file formats that allow for embedded captions and I rely on it heavily in Broadcast workflows.This can be worked around currently by rendering directly out of Premiere. But those caption options should also be accessible in Media Encoder.CC has been available for MXF files for years, and we've relied on them essentially as long as Premiere has been able to output Closed Captions. I think they got overlooked in the new Export implementations. If this bug can be corrected it would be very helpful.Thanks 

Die neue Version (23.2 unter Windows 10) findet beim Export aus Premiere Pro die Inhalte aus der Timeline nicht. Laut Media Encoder sind das alles Offline-Medien.

I just got the new M2 Mac MacBook Pro and start to work, but I start my media encoder it freeze on the importquicktime.bundle. And I also tried to open premiere and after effects, also show the beachball and no response. Is anybody have the same issue?

Hi everyone, I saw that when I export a sequence from AME with markers, I don't have them in the file after export and this is causing issues when I import files inside frame.io cause I don't see any comments on the app online and my team cannot either see anything

Had this issue running ME 2020 as well as ME 2022 (22.6.1 build 2) off of a shared server environment on a Mac (os 10.15.7).When sending an output to ME from PP, it will OCCASIONALLY mess up the music edit, especially if there's a cross dissolve involved.Edits that sound perfectly smooth on Premiere or when output directly from Premiere sound fine, but if I send to ME, the incoming music starts at the wrong timecode and sounds completely off.Music is generally mp3 and most often invovles a crossfade at the edit point.The fact that it's unpredictable makes it annoying - it could work 10 times in a row and then on the 11th, the music edit is wrong.***IN EXAMPLES BELOW, listen to crossfade around :29 - this is not even a music edit - just added a cut to change audio levels and added a crossfade betweeen softer and louder sections to simulate a fadeup. Works perfectly in Premiere version, not in Media Encoder version***

Bonjour,Lorsque que j'encode une vidéo, le son est coupé par moment. Des fois, l'encore est nickel mais parfois, ca arrive sur plusieurs vidéos. J'ai réinstallé la totalité d'adobe mais rien n'y fait. Avez-vous une idée? Config PC : disque dur : SSDProcesseur : AMD Ryzen 5 3600Carte Graphique : RTX 3080 FERAM : 4*8GB Corsair Vengeance LPXCG : MSI B450 Tomahawk Max https://www.youtube.com/watch?v=cWMFAHaCglU&ab_channel=TediShiro 31 minute

I'm having the issue with AE-ME for years already: occasionally, when sending a comp from AE to ME, some of the media, like sound in my more recent occurance of this problem, is not passed updated and previous version of the media is used. I observed it many times, even reported it once. My most recent problem is the followingI have a comp with WAV file on a sound layer.I make changes to WAV, I even make sure to manually update the linked media in Project tab in AEWhen I send the comp fomr AE to ME and render it out — the output is still with the previous version of the WAV file.I tripple-checked: AE links to the WAV file that was really updated, when I open it in AE as Footage preview — it plays the updated version, and even the Waveform of the layer reflects that it was updated (like I can visually see that extreme beat is I removed is gone from the spectrum), and if I render out the comp in AE — it uses this right media. But Media Encoder somehow continues to render out the comp wit

Hi there,  I'm creating projects with multiple sequences but when I put the project file in the watchfolder pick-up location, previously it would pick the project up and queue all sequences, now it doesn't do anything.  Doing the same thing but with projects with singular sequences works. Manually adding the project to AME and selecting all the sequences to be queued works.  AME version I'm using is 23.1 Build 81.MacOS Monterey12.4 (21F79) Any advice on this would be appreciated.  Thanks in advance.

I posted this earlier to "Discussion", but it is in fact a bug report. Panasonic Varicam 35 camera's can record in Cinema 4K in 25, 50 and 100 frames per second. The clips recorded at 100fps are not displayed/rendered correctly in Media Encoder and Premiere Pro.  The image is squeezed vertically and half the frame is green. In AME 22.6 it still works like it should. I'm on a Mac Studio M1 Ultra, Monterey 12.6.2, AME 23.1. More info on the video files: Image Size: 4096 x 2160Frame Rate: 25,00 (this is in Premiere, the recoding framerate is 100 fps)Pixel Aspect Ratio: 1,0Alpha: NoneWrapper type: MXF OP1b (type: SingleItem GangedPackages MultiTrack Stream Internal)Compression Format: AVC-Intra100, MPEG-4 AVC/H.264 Intra ProfileFile generated by: Panasonic, P2 (3.0) AVC Unconstrained BitstreamFormat: Sony P2 MetadataDevice manufacturer: PanasonicModelName: AU-VREC1G Info about the recorder: https://na.panasonic.com/us/audio-video-solutions/

Hello there, I have a problem after the latest version of media encoder, I got this error after ending the time of render the video : File importer detected an inconsistency in the file structure of offer 3_2.mp4. Reading and writing this file's metadata (XMP) has been disabled.Adobe Media EncoderCould not write XMP data in output file.I found that every time this happen because the Ae file folder path have arabic folder name, this is the first time I face this problem, I hope any one know how to solve it cause I cant change all projects folders names :(.

Hi all, I discovered a bug, neither AE nor Media encoder generated promer mp4 file. It is some muxer problem, because audio and video parts seems to be OK, but the result is only 24bytes mp4 with no data inside. And I also discovered the reason..It is only in case, when some national specify characters in filename structure are present. example: Folder "Živý kraj" is not acceptable for Encoder or AE. After renaming folder to "Zivy kraj" is export OK.It worked with all characters in older AE version..

when rendering a sequence with a essential graphic mogrt, it is not rendering right in media encoder.When rendering straight out of premiere everything is right. The mogrt has a simple expression with a slider that is used to change a number shown in a lower third. Media Encoder seams to ignore this expression and instead of showing the right number it shows 1 every time the lower third is used.

I,ve been trying to export a project to a local file, and export results in an empty file of 1kb. The only way the export works is if i export to desktop And the same thing happens to my colleague who is working on a different computer. I have contacted adobe help desk which lead to nothing. The problem started today. Last thursday was just fine I need help ASAP

I have made a Video that is only 3 minutes long. Triple checked that no extra files were left in the timeline and it added 2:04 making the total video of 5:04 and playing black screen until finished. I did it twice to make sure it was not a fluke. Adobe Premiere 23.2 & Adobe Media Encoder 23.2 encoded to H264 Match Source Adaptive High Bitrate

Everything I send from The latest version of Premiere Pro to Media encoder exports successfully ACCEPT It will not important and include any adjustment layers I have active in the premiere sequence. I put all my color grades on adjustment layers and they are not sending over to media encoder in the final exports. Why is this happening and how do I resovle it?

want to render after effects clips, but i just got broken clips. windows 10 prof pc. find no other help then hopefully here! thanx in advance!