Bug Reports

Premiere Pro V25.6.4 사용중이고 프로그램 화면에는 폰트가 잘 나오는데 인코더 내보내기 사용하면 폰트가 누락되서 나옵니다.Media Encoder V25.6.4 사용중입니다. 특정 폰트 오류인줄 알고 폰트 재설치 해도 똑같습니다.간혹 Creative Cloud에서 환경설정 - 서비스 - Adobe Fonts 동기화 취소하면 제대로 나올때가 있는데새로 프로젝트 만들때 마다 폰트 누락이 뜨는걸 봐서는 심각한 문제인것 같습니다. 저만 그런가요?혹시 해결하는 방법이 있나요?

Hi there,I'm reporting this as this is the second time I've experienced the issue.When I am batch exporting sequences sent from Premiere Pro using media encoder, the audio levels of the export don't always match the timeline, resulting in the music being way too loud.Note: This happens about 30% of the time on (manually duplicated & reframed) sequences. Here are the details:I manually reframe my edits by duplicating the sequence and changing the sequence settings.I notice that when batch exporting the original sequence, there are no issues. However, when the duplicated/reframed sequences are batch exported, the music is way too loud and does not always match the sequence volume levels. I am running Premiere Pro (Version 25.6.4 (Build 5)) & Media Encoder (Version 25.6.4 (Build 4) on macOS 26.2.

I always have to quit and restart Media Encoder after making changes to a dynamically linked comp in After Effects, before exporting from Premiere.  Otherwise, it shows as Media offline in Media Encoder during the render.  This has been going on for what seems like forever- over multiple past versions.  My Adobe apps are always updated to the latest.  Please fix. MacOS Sonoma 14.7.1

Hi!I have recently bought a new PC (Intel Core i7 14700K, GeForce RTX 5070 Ti, 64GB DDR5 RAM) and since then I can't use Adobe Media Encoder as a background task anymore. The rendering speed is about 20 times slower when I just open Photoshop or Premiere and AME is minimized compared to AME being in front. CPU ad GPU usage drops significantly when AME runs in the background as the following screenhots show: On my old PC I have never experienced anything like that, so I wonder if there is some setting that might be responsible for that behavior?

App versions: Premiere Pro Version 25.6.3 (Build 2)Media Encoder Version 25.6 (Build 98) Platform and OS:PC with Windows 10 Home 22H2 Build 19045.6691 and Extended Security Updates Summary: When exporting in XAVC HD Long GOP format, the resulting video will occasionally contain glitches, similar to datamoshing, as if coded intra blocks contain illegal references to other frames. This has been observed in a test pattern that is mostly static, but has some graphical elements moving in different directions. All attempts to remedy the issue through uninstalling and reinstalling the software, changing settings, updating drivers, using different SSDs, etc have failed to remedy the issue. In older versions of the software (e.g. Premiere Pro 2021 and Media Encoder 2021,) exporting in XAVC HD Long GOP will not produce those artifacts on the same system (it will however instead produce video well below the target bitrate even when the content motivates a higher bitrate.)

Greetings Adobe Community, Yesterday, we had the privalege of encountering a loading bug that prevents Media Encoder from loading, as the attached snippet shows. Nowhere near as notorious as Loading Error 0xc0000142 in Windows Enterprise, but not having Media Encoder can cause inefficienes in workflow, especially since we stack a lot of exports. Credit goes to someone on Reedit, where CoPilot found a solution. Basically, we removed these files from the Media Encoder commons location:- ImporterARRIRAW.prm- ImporterMXF.prm The files are copied elsewhere. Because we use Windows Enterprise, IT needed to move the files. I also suppect that if we reinstall Media Encoder, these files may be reintroduced? Of course, if you deal with these types of footage, they would not have the import support. But we don't use this type of footage, so the fix works out for us.

In the prefs section of ME there is a toggle that asks to add increment if saving file same name. I turn this off, because I want that exisiting file overwritten but I get that damn sheep!!! Please fix so when it is off, i can overwrite files already there!!! TY 

Media Encoder freezes at a particular point in my sequence when I try to export it. This happens repeatedly on two different computers, both are running the current version of Premiere and Media Encoder. Oddly, I can export a subset of the sequence that includes the moment where Encoder freezes, but not the entire sequence. Encoder v25.6Premiere v 25.6.3Mac iOS 26.0.1

This seems to be a bug in the latest version of Media Encoder (25.6) No matter what I do, whether it's deleting the preferences folder(s) or reverting the workspace and even try and toggle it with the keyboard shortcut Ctrl-1, the Queue window will not show up. I rolled back to base version 25 and the Queue window has returned, so this is particularly odd. Think it's a bug.   

For the past 5 updates of MediaEncoder 2025, I've had extremely long export times for basic sequences. For a 1920x1080 sequence around 2:30 exporting to H264, I'm getting export times in excess of 30 minutes. There are no effects, no titles or graphics, just a basic stringout of 1080p clips. The only difference is the updated MediaEncoder. I had one project that after restarting my computer, the render time went back to normal, maybe less than 30 seconds for a similar sequence with titles, lumetri color, and the works. I've tried restarting the computer this time but I'm still getting these extremely slow export times, all this in time with a huge increase in the annual cost of the software. Why do we keep getting huge increases in annual cost while the software gets worse and worse.---------------------------------ME Version 25.6Edition Windows 10 ProVersion 22H2OS Build 19045.6466Processor Intel(R) Core(TM) i9-7900X CPU @ 3.30GHz 3.30 GHzInstalled RAM 64.0 GB (63.7 GB usable)Gra

If I select multiple sequences to export and specify the range to be Source In to Out this is not communicated to Media Encoder. It works OK on individual files.Additionally if I select all the outputs in the Media Encoder Queue and edit the settings to specify Source In to Out. I get the warning that I am affecting multiple entries, however in fact only one is changed. It works correctly for other settings but not for output range. Windows 11.Adobe Premiere Pro 25.0.0 (Build 61)Adobe Media Encoder 25.0 (Build 54) Peter

Ich bitte um Hilfe !!!Problem: Kein „Rendern“ einer PSD aus Photoshop heraus möglich. Arbeitsschritte: -exportieren - rendern - dann kommt die Meldung „Der Befehl "Video rendern" konnte nicht verwendet werden, weil ein Problem mit Adobe Media Encoder aufgetreten ist.“Versuche der Fehlerbehebung: 1. viele verschiedene PSDs getestet - haben alle bis vor einigen Tagen funktioniert, jetzt funktioniert keine mehrPhotoshop Update auf 26.11Den Media Encoder (25.5) zusätzlich installiertEinen Techniker engagiert - ohne Erfolg  😞Zusatzinfo: MacOS 14.7.7 Sonoma, AMD Radeon Pro 5500 XT 8 GB,  Sorry, für die knappen Angaben, ich habe nur versucht präzise zu sein   😉Viele Grüße

I do a lot of video editing/creation in After Effects and then I export to Media Encoder to render. For the last few months (I'm presuming after an update) I can no longer send files to media encoder!I've tried sending to the Render Queue and then the AME and also direct from AE (file > export > media encoder). 99% of the time Media Encoder opens up but nothing appears in the queue. On the rare occassion it does make it to the render queue in AME I can't actually render it... It says that it can't connect to the dynamic server. I've uninstalled both pieces of software and reinstalled but that didn't help...I'm using macOS Ventura Version 13.5.2After Effects Version 24.0.1 (Build 2)Media Encoder Version 24.0 (Build 54)Thanks

ソースより小さいフレームサイズでエンコードする際【レンダラー：GPUアクセラレーション】にした場合「最高レンダリング品質を使用」にチェックを入れてもまったく機能していません。 下記のように「3840×2160」で撮影した動画をPremiereに読み込み、編集で映像の一部分をスケールアップし「720×480」でエンコードします。 【ソース映像】  その際【レンダラー：ソフトウェア処理】であれば「最高レンダリング品質を使用」にチェックを入れれば綺麗な画質でエンコードされます。 【Mercury Playback Engine - ソフトウェア処理】  しかしGPUアクセラレーションでは「最高レンダリング品質を使用」にチェックを入れても画質が荒れてしまいます。 【Mercury Playback Engine - GPUアクセラレーション（CUDA）（OpenGL）】  MediaEncoder 23.0でエンコードするとこのバグは起こりません。23.3か23.4以降から発生しており、最新版の25.0でも引き続きこのバグが起こります。 なお、PremiereProでのエンコードでも同時期から同じバグが発生しています。  【使用環境】Windows 10Intel Core i7 10750HGeforce RTX 2070 Super

Hey there, Have had a look through the forms and couldn't find any solve for this but I'm having troubles adding files to the Media Encoder Queue. I don't get an error or any signs of loading, it just seems like both programs fail to connect.Mac system: 15.6 (24G84)After Effects version: 25.5.0Media Encoder Version: 25.5Trial and error log: -Reinstalled both applications-started Media Encoder and AE after-Adding an AE file manually using the "+" icon results in an endless loading loop, as if the 2 can not connect-Saved AE file under different name and location-Uninstalled any betThings to consider:-AE render queue is working as intended-Im viewing the queue tab in Media Encoder-Adding to Media Encoder through Premiere works fine.Any help would be appreciated as this is needed for a current project where I need to dynamically render different versions of the same comp and doing it through the render queue has proven to be quite tedious.

Problem Converting an audio file from any format to MP3, including MP3 to MP3, AME removes some embedded metadata and alters others. Environment macOS Sequioa 15.7.1 (but has been occuring for several versions of macOS now) Adobe Media Encoder 2025 (25.5 Build 13), 2024 (24.6.5 Build 3), 2023, and all versions from the last 3 years at least Steps to Reproduce 1. Create an audio file (examples below use WAV and 320 Kbps MP3) 2. Complete the audio file's metadata using Adobe Audition or a third-party metadata editor (Kid3 shown below, but confirmed results in four other metadata editors, including Adobe Audition) 3. Add the file to Adobe Media Encoder's Queue directly, or via a Watched Folder 4. Set conversion options to be some type of MP3 5. Start the queue and wait for it to finish 6. Examine the output MP3 in a metadata editor.   Result The ID3v2 Picture/Album Art field will be stripped away completely. The ID3v1 Genre field will be reset to "Blues", which is not the first choi

Buenas. Vengo con un nuevo problema. Resulta que cuando abro Adobe Media Encoder, voy a la pestaña "Editar" y selecciono la opcion "Preferencias", no pasa nada. No se cuelga el programa, ni deja de funcionar. Directamente no me hace caso, como si no hubiera presionado sobre la opcion "Preferencias". A alguien más le ha pasado? Lo pudieron resolver?

I have a QuickTime MOV file that has an embedded EIA-608 caption track. I need to convert it to a format our broadcast servers can play (XDCAM MXF OP1a with embedded captions). Added the file to AME (with the "include captions on import" flag enabled). This would be the easiest solution for transcoding. AME does not recognize the caption stream. It recognizes the video and audio and exports those just fine. Just no caption track.As a test, I tried importing the file to Premiere Pro and it recognized the caption track just fine (and displays correctly in every part of PPro). I'm wondering if there is some setting I am missing in AME, or whether media encoder is just not working properly. I don't want the workaround of having to import to PPRO every time. I just need AME to transcode in a watch folder, or via drag-and-drop. I can provide access to the assets, upon request, for analysis. PPRO VER: 25.5.0AME VER: 25.5 Thank you

Hi everyone,I’m experiencing hangs between Premiere Pro and Adobe Media Encoder (AME). I already reinstalled, updated, and cleared caches, but the issue persists.- What happens:I send a sequence from Premiere Pro to AME.- AME starts rendering, then randomly stalls.- Progress stops and, in Windows Task Manager, AME drops to 0% CPU.- If I close Premiere Pro, AME immediately resumes and continues rendering.-Sometimes just clicking the AME window or switching focus makes it resume for a while, then it stalls again.-Exporting directly from Premiere sometimes works, but sending to AME is unreliable. What I’ve tried: -Changed Project Settings > Renderer. It was initially stuck on “None” with a tooltip saying the playback engine was active; after stopping playback and restarting I could change it, but the problem remains.-Toggled GPU acceleration on/off in both Premiere and AME.-Cleared Media Cache in both apps and deleted the folders manually.-Reset Premiere and AME preferences (

Howdy, so recently I did a walk cycle animation for my class in After Effects. Went to Media Encoder to render it, and while waiting for it to render I accidentally clicked on my extended harddrive. Immediately, got a, "major hardware failure", and couldn't access it from the normal files option. Safetly ejected it, and plugged it back in, and everything seemed fine.Later, started working on my video game project I have on Monday, Sunday was the previous one, and it randomly failed then too. Had to erase an hours worth of work because of how bad it cramped up. I bought a new extended harddrive recently just in case, and honestly didn't think I had any damage as most files were opening okay after I ejected it and plugged it back in again. Then I started copying stuff over, and so far have lost 60+ files of videos and pictures. So far, its mainly memorabilia I've lost, like old game clips, but I have all my graphic design work from junior highschool to sophmore college on this thing

I've had this happen on multiple software versions over the years trying to send an After Effects Comp to Media Encoder. Media Encoder opens when I click, "Add to Media Encoder", but it never links the comp there to be able to export. Even tried manually "add source" from Media Encoder, but it gets hung up trying to connect.I tried closing both apps and reopening, but same issue. I don't really want the solve to be, "just restart your system" becuase that's just a waste of my time and resources. But I'll give it a go and see if that works. I'm using: AE 2025 v25.5.0 (Build 4) and Media Encoder 2025 v25.3 (Build 73)

Hi, for some time now I am having this persisting issue with Adobe Media Encoder. I think this issue started after the Win11 update few months ago, but I am not able to confirm that. I am using the last version on Win11. My issue is that after installation, the program can be opened without issues. But when I close it (for whateve reason) I am not able to open it again. I tried to open it directly from Creative Cloud, from apps or from After Effects for example. But it always does the same thing - shows that it is opening (loading wheel next to mouse), but then it stops and nothing happens. The Encoder is then listed between the backgound tasks, but it just does not open. Few times the reinstall of everything helped - but it still worked only until first time I closed the app, then I was not able to open it again. (I used creative cloud cleaner to remove all data. I also manually removed appdata and related documents.) But now even after the complete reinstall I am

Hi there, After updating my OS, I've been trying to open ME 25 on Macbook Pro running OS 26 and I keep getting the following error:"Adobe Media Encoder 2025" is damaged and can't be opened. You should move it to the Trash." I've tried to uninstall and install it back a few times with no sucess. Any clues on what is happening? Thanks.

App Version: Adobe Media Encoder 25.1 Platform: Windows 10/11 64-bitSystem: Intel Xeon W-2265, NVIDIA Quadro RTX 5000, 64GB RAMBasic Steps to Reproduce:Create Premiere Pro project with video requiring scale operationsSend to Media Encoder via workflow extensionExport with H.264/ProRes settingsRandom green screen artifacts appear in exported videoExpected Result: Clean video export without visual artifacts Actual Result: Intermittent green screen flashes (few frames to 10 seconds duration)Additional Info:Problem affects 7 identical production workstationsIssue occurs ONLY with scaled video contentDirect Premiere Pro export works perfectly (no artifacts)Frequency: 2-3 occurrences per week across all stationsHardware acceleration already disabled in preferencesTroubleshooting Completed:Disabled H264/HEVC hardware encoding/decodingSet Mercury Playback Engine to Software OnlyCleared media cache and reset warningsChanged timeline base from 29.97fps to 25fpsProblem persists across all identic

ProblemaUso do Adobe Media Encoder e do Premiere Pro (Dynamic Link com modelos gráficos) está causando consumo excessivo de memória RAM até travar todo o sistema no macOS.O consumo de memória do Media Encoder cresce progressivamente durante exportações, chegando a ultrapassar 80 GB em vídeos maiores, até o macOS emitir alertas de falta de memória e travar o computador (forçando encerramento de apps ou até reinicialização).Em vídeos simples e pequenos também ocorre aumento de consumo, mas não chega a travar o sistema.Se o Premiere Pro permanece aberto em segundo plano, mesmo sem uso ativo, a memória também começa a subir até causar travamento do sistema.Já testei exportar em H.264 e H.265, mas o comportamento é o mesmo.ObservaçãoEsse problema começou recentemente (há algumas semanas). Antes, exportei diversos projetos semelhantes sem qualquer instabilidade.Todos os softwares estão atualizados para a versão mais recente (Premiere Pro, Media Encoder e After Effects, bem como macOS).Versão