Bug Reports

I have tried several times to get an AE video to encode. Tried an older version of the app. I tried several diffferent previous videos I have succesfully encoded and nothing. Freezes in different places everytime. Cleared all media cache from After Effects, Premiere Pro, and Media Encoder. 15 trys later I can't get this done.

As recommended by Stan, I also report the problem here as it is in Premiere I need to add subtitle in DCP Wraptor and it seems that Premiere does'nt seem capable of doing that. When I try, it create a .srt file outside of the wraptor instead of including an XML encoded file corresponding the the .srt file. And the QuVIS web site is broken. I am using Premier 25.3.0 build 84 on Windowss 10Could you please let me know how I should proceed. https://community.adobe.com/t5/adobe-media-encoder-discussions/include-sub-title-into-a-dcp-wraptor/m-p/15382657#M20577 Frank.

Since recent updates (can't remember exactly what version) I have an issue sending files to Media Encoder from Premiere.When sending to Media Encoder a custom preset isn't working correctly and captions are consistently not being burnt into exported files.If I export directly from Premiere with our preset I have no issue, but when sending multiple files to media encoder captions are either not burnt in at all, or one file will be burnt in but remaing files won't.Preset selected to send to ME from Premiere. As shown, captions are selected to be burnt in, and if I export with this they appear as expected.Preset once sent to ME.  "Burn captions into video" selection has been lost (no longer selected), and even if I manually select it at this point it generally still won't burn them in either.   I've tried re-creating the preset but this is also has no effect, nor has re-installing software from a completley clean OS install either.Due to this I'm exporting files one by one,

Hello, I’ve been running into an issue with sound effects like mastering or a hard limiter. When exporting through Media Encoder, some videos randomly lose sound effects, which makes it really frustrating to track down the low-volume exports and re-export them manually in Premiere.It’s especially problematic since this can result in accidentally delivering a video to the client with missing or low audio, definitely a problem!!! Has anyone encountered this before or found a reliable solution?

The latest version of ME does not launch properly for me. Every first-time I try to open it, (like after not using the program or computer being off for a while or not using ME for a day or so) it errors out saying it can't find my adobe license and can either use in trial mode or quit. After quitting, and launching again, it does find the license and then opens properly.  Is this a bug or what?  Suggestions? Thanks. version 25.2 build 141.  

Hello, I am in Premiere 25.2.3 and Media Encoder 25.2. I have MOGRT files in my Premiere timeline. When I send it to Media Encoder it says Missing Asset and names all of the MOGRT in the timeline. When exporting to Premiere the MOGRT export just fine. After Effects would not open in the newest version so I downgraded to version 24.6 and now it opens, but still no luck getting Media Encoder to export the MOGRT files.  These MOGRT files have worked forever in multiple projects. Please help. I am on a MAC sequioa 15.5 - Audio: AAC, 320 kbps, 48 kHz, Stereo- Bitrate: VBR, 1 pass, Target 16.00 Mbps- Encoding Time: 00:00:0906/10/2025 02:58:43 PM : File Encoded with warning------------------------------------------------------------Offline media was encoded using the Offline Media graphic.Missing Asset: Lower Third 10/Lower Third 10.aegraphicMissing Asset: mTitle Cinematic 08/mTitle Cinematic 08.aegraphic------------------------------------------------------------06/10/202

Hello,I’m having an issue with Adobe Media Encoder. When I try to launch it, I get this error:"The application was unable to start correctly (0xc0000142)."I’ve already tried reinstalling the app, updating Visual C++ Redistributables, and running SFC scan, but the issue persists. Please help me fix this.Thanks in advance!

If I am doing an H265 Encode I cannot enable hardware encodimg if the Export Audio box is checked.  Which seem strange.  Version: 2025 v25.3Platform: Mac OS 15.5, Mac Studio 2025 M4 Max Steps To Replicate - Add Video To Queue- Pick HEVC Preset- Go to Export Settitngs- Under the Video Tab Scroll Down to Encoding Settings- Notice Performace is set to Hardware Encoding- Uncheck the Export Audio under the Export Settings - Notice the Performance Changes to Software Encoding - Try To Change to Hardware Encoding - You get an error that it is not supported.   Expected:When unchecking the Export Audio box Hardwae Encoding for the video should still be avaliable

If you select several video sources in the program queue and click on change preset settings, a window opens where the timecode is broken at the bottom. The timecode of the longest file is shown, although this was not the case in the 2017 version.Logically, the timecode of the video I clicked on should be shown, even though several are selected.Current version is 25.1.Windows 10 22H2 19045.3570.

Hello,Today I tried to export a video from Premiere using Media Encoder, but unfortunately, Media Encoder won’t open. It gets stuck on the startup screen at the “Loading Queue Media” step.In general, the program doesn’t launch at all—regardless of whether I try to open it from the export window in Premiere or manually. The version I’m using is v25.2, and I’m working on an M3 Pro Mac running macOS Sequoia 15.0.Interestingly, older versions of Media Encoder do launch without any issues.Can anyone help me?Thanks in advance!

Since After Effects was updated to version 25.2.2, every time I send a file to render in Media Encoder I get a failed message. Maybe it has to do with the fact that the latest version of Media Encoder is 25.2 and not 25.2.2 like After Effects? mac proos 15.2 (24C101)3.3 GHz 12-Core Intel Xeon WAMD Radeon Pro Vega II 32 GB96 GB 2933 MHz DDR4 

Hi Adobe community, I’m a post supervisor currently managing a global film production where our crew uploads footage remotely to a structured QNAP server.Each camera (GoPro, Drone, two Sony FX3s) drops files into a standardized directory that includes:/WeekXX/SDXX/CamXX/Footage /WeekXX/SDXX/CamXX/Transcodes We're using Media Encoder 2025 to automate transcoding using Watch Folders - but the current implementation is making this unworkable. Here’s why:________________Major Problems with Watch Folders in AME 2025 1. Original files are moved into nested timestamped foldersAME creates a folder structure like:/Source/YYYY-MM-DD_HHMMSS/This moves every input file from the ‘Footage’ folder into a new subdirectory after rendering - which is unacceptable.Result: Our ingest and conform workflows break because files have been relocated without consent. 2. No option to disable this behaviorThere’s no toggle or preference to keep source files untouched.Post-Render Actions used t

After upgrading Creative Cloud to 2021.VST plugins are bypassed when rendering videos from Premiere Pro. However, if exported directly from Premiere Pro, VST effects are applied, no problem.

I am facing an error issue during rendering on my Adobe encoder in version 25.3.0 (Mac os)

I'm trying to export .mxf files for braodcast. Exporting from Premiere Pro 25.3 works fine. However, in AME (also 25.3) I am only getting the 708 caption track and not the 608. I'm using the same export preset in both programs. In both programs, I see 608 and 708 caption tracks on the export settings page. I found that if I check the "Import sequences natively" option, AME will export both caption tracks, but that causes a bunch of media to become offline. Media that is online in Premiere pro. I believe this to be a bug, but any help would be appreciated. Thanks.

He notado ultimamente (desde marzo 2025) que la renderización con Dynamic Link desde After a Encoder se ha vuelto muuuy lenta... (videos que antes me los renderizaba en 30 o 40 segundos maximo pasaron a renderizar en 5 minutos o mas). Busque por varios foros y lo unico que me cierra es que este conflicto se dio desde las ultimas 2 actualizaciones de After y Encoder. No tengo problemas tecnicos de hardware en mi PC y ya busqué todas las alternativas posibles a plugins defectuosos y demas cuestiones. No tengo forma de solucionar este inconveniente que es interno del programa! AFTER: 25.2.2ENCODER: 25.2WINDOWS 10 / PROC RYZEN 7 5700G / 32 GB RAM (3200 MHZ) / RTX 3070

Within the last month, everytime I begin encoding a video from premiere it will pause at the 1 or 2 second mark. There will be no adjustment of estimated time or any other indication that the encoding process is progressing. I was first having the issue when I would upload directly to the Frame.io window. Although, I have the same issue even if I go to media encoder directly from premiere's export window. There is nothing unique about the video I am trying to export as far as I can tell. I don't know if it has anything to do with a different motion graphic template I haven't used on a video before that might be slowing the process but I can't imagine it is so complex that it makes the encoding hault completely. I'd say I am a novice when it comes to the more nuanced settings of media encoder and I have never manipulated any settings beyond what the default or recommended settings are. If anyone could shed light on this issue it would be greatly appreciated.

Hello CommunityI have a lot of MXF OP1a files with embedded 708 captions and I need to convert them to MP4 files with sidecar captions file.When I do it through Premiere, some files are imported with the captions -it takes a little while to load- and some others without the captions. I know all of them have captions because they have played several times.I have done it before using only Media Encoder, because it's faster and I have a lot of files. But now it's not creating the sidecar captions file from the embedded captions. I have checked the settings, both in ME and PR, but it doesn't seem to work.I'm working with Media Encoder 25.2 (Build 141) and Premiere Pro 25.2.3 (Build 4).My computer is a 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHz, with 32 Gb or RAM and the GPU is a AMD Radeon Pro W5500 and Intel UHD Graphics 750.I would really appreciate any help you can give me.

Since version 25 install, my projects from PP to media encoder take extremely long times to load in media encoder.  Once load it takes hours to render a video.  There is no special adjustment layers or transitions.  Dropped files in Sequence, add basic Fade transition between clips, as well as Dip to Black Transition at the end of the last clip.  This is a simple american football game film. - 4K video from Sony Z190 ... MXF files ... encoding to 1920 x 1080 HD- System Specsi9-10850 CPU @ 3.6 GHZ 3.6 GHz128 GB RAMWindows 11 ProGFORCE NVIDIA 4070 12 GB RAM GPU (Slight degredation due to PCEi slot is 3.0 and card is 4.0, but that did not matter with ME v24) 

Encoder Ingest presets will only work if I have "copy to destination" clicked. If on it creates the copy and the preset mp4, if off it fails. 

Hi community, I've been encountered this problem everytime I tried to open Media Encoder v25.1 from After Effects v25.1. I searched through the discussion history but it seems like most similar topics are related to macOS. Sadly, I'm on Windows 11. Have asked ChatGPT before but still can't fix this problem. I’d really appreciate it if anyone could help or provide some advice.Things I've tried:- Uninstall and install (both AE and ME)- Update the GPU driver- Switch video rendering from CUDA to Mercury Software Only- Clear the cache

I’ve got so used to my exports just defaulting to sequence in/out as I set them to, now they’ve just started doing this. For some strange reason there’s no option to have “sequence in/out” set as one of your preferences for exports. Why does Adobe make certain things like this so difficult when the solution should be so simple? It means that I’ve got used to sequence in/out and so I go into automatic pilot not checking it, next thing I know my export is taking one hour and I don’t know why and then I remember it’s set to work area. I almost never want the whole work area exported.

During export via ME (latest Version)I get the error listed belowIs anyone able to explain the  "Fehler beim Abruf von Frame 145 um 23;56;21;14... "Line in the text below - Quelldatei: C:\Users\Weber\AppData\Local\Temp\20231120 Vorweihnachtszeit_2.prproj- Ausgabedatei: D:\Entwickelte Videos 2023\20231223 Vorweihnachtszeit (FHD).mp4- Genutzte Vorgabe:FHD 30fps high 30MB CBR- Video: 1920x1078 (1,0), 29,97 fps, Progressive, 100 (63% HLG, 51% PQ), Hardware-Codierung, Nvidia Codec, 00:29:35:23- Audio: AAC, 320 KBit/s, 48 kHz, Stereo- Bitrate: CBR, Ziel 30,00 MBit/s- Codierungsdauer:00:14:3912/20/2023 10:57:46 PM : Codierung fehlgeschlagen------------------------------------------------------------Fehler beim Abruf von Frame 145 um 23;56;21;14 aus Datei: G:\Rohdaten Videos\20231122-150041-5DIV-4K-30fps-MJPEG-5DIV0828.MOV, Frame 144 wird ersetzt

My computer specs:Intel(R) Xeon(R) Gold 6226R CPU @ 2.90GHz 2.89 GHz64,0 GB RamNvidia RTX A5000My computer has been experiencing several issues with rendering recently. The rendering time has increased, and most of the renders are coming out corrupted. When I take batch renders, I notice that either they don't complete, or even if they do, they cause problems. I find that I have to repeat the rendering process at least twice to get a working result. What should I do?Would you like some troubleshooting advice for these issues?   

Hi everyone,I'm having issues opening Adobe Media Encoder v25 and 25.1 on my MacBook Pro (M2 chip series). A few seconds after launching, I get the following error message: "Adobe Media Encoder has encountered an unexpected error and cannot continue."  The application then closes automatically before even reaching the interface. All necessary file and folder permissions have been granted.As a workaround, I’ve installed v24.0, which is working fine for now.         Has anyone else experienced this issue with the latest version? Any solutions or workarounds would be greatly appreciated. Thanks!