Bug Reports

App Version: Adobe Media Encoder 25.1 Platform: Windows 10/11 64-bitSystem: Intel Xeon W-2265, NVIDIA Quadro RTX 5000, 64GB RAMBasic Steps to Reproduce:Create Premiere Pro project with video requiring scale operationsSend to Media Encoder via workflow extensionExport with H.264/ProRes settingsRandom green screen artifacts appear in exported videoExpected Result: Clean video export without visual artifacts Actual Result: Intermittent green screen flashes (few frames to 10 seconds duration)Additional Info:Problem affects 7 identical production workstationsIssue occurs ONLY with scaled video contentDirect Premiere Pro export works perfectly (no artifacts)Frequency: 2-3 occurrences per week across all stationsHardware acceleration already disabled in preferencesTroubleshooting Completed:Disabled H264/HEVC hardware encoding/decodingSet Mercury Playback Engine to Software OnlyCleared media cache and reset warningsChanged timeline base from 29.97fps to 25fpsProblem persists across all identic

ProblemaUso do Adobe Media Encoder e do Premiere Pro (Dynamic Link com modelos gráficos) está causando consumo excessivo de memória RAM até travar todo o sistema no macOS.O consumo de memória do Media Encoder cresce progressivamente durante exportações, chegando a ultrapassar 80 GB em vídeos maiores, até o macOS emitir alertas de falta de memória e travar o computador (forçando encerramento de apps ou até reinicialização).Em vídeos simples e pequenos também ocorre aumento de consumo, mas não chega a travar o sistema.Se o Premiere Pro permanece aberto em segundo plano, mesmo sem uso ativo, a memória também começa a subir até causar travamento do sistema.Já testei exportar em H.264 e H.265, mas o comportamento é o mesmo.ObservaçãoEsse problema começou recentemente (há algumas semanas). Antes, exportei diversos projetos semelhantes sem qualquer instabilidade.Todos os softwares estão atualizados para a versão mais recente (Premiere Pro, Media Encoder e After Effects, bem como macOS).Versão

Everything is updated to the latest version. Edition Windows 11 ProVersion 24H2OS build 26100.4946Experience Windows Feature Experience Pack 1000.26100.197.0 AME: 25.4 (Build 90) Sound: Asus ROG Strix X570-E Gaming: https://rog.asus.com/us/motherboards/rog-strix/rog-strix-x570-e-gaming-model/spec/ SupremeFX8-Channel High Definition Audio CODEC S1220A- Dual OP Amplifiers- Impedance sense for front and rear headphone outputs- Supports : Jack-detection, Multi-streaming, Front Panel Jack-retasking- High quality120dBSNR stereo playback outputand113dBSNR recording input- SupremeFX Shielding Technology- Supports up to 32-Bit/192kHz playback *2- Sonic Radar III- Sonic Studio III + Sonic Studio LinkAudio Feature :- Optical S/PDIF out port(s) at back panel

Adobe Media Encoder Critical Bug ReportIssue SummaryCritical audio export failure in Adobe Media Encoder after September 2025 updateProblem DescriptionMedia Encoder consistently displays "Audio Offline" error when attempting to export any sequence containing audio from Premiere Pro. This affects all projects and audio formats, making Media Encoder unusable for any audio-containing exports.Software VersionsMedia Encoder: Version 25.5 (Build 13) - September 2025 releaseIssue Started: September 15, 2025 (2 days after update)Previous Status: Working perfectly before updateTroubleshooting Attempted✅ Rollback: Downgraded to Media Encoder v25.4.1 (Build 1) - Issue persists✅ Complete Reinstall: Uninstalled Media Encoder, cleared preferences, fresh install - Issue persists✅ Multiple Projects: Tested with different clients/projects - Issue affects all projects✅ Various Audio Formats: Tested 24-bit and 32-bit audio fil

PP:25.4.1Media Encoder: 25.4.1Windows 10Eu trabalho para o mesmo cliente tem mais de 1 ano. É de costume fazermos vídeos com mais de 1 hora. São diferentes tipos de câmera e tudo mais. Eu nunca tive problema com o render, mas de umas duas semanas para cá eu simplesmente não consigo renderizar mais do jeito que eu renderizava. O que vocês fizeram com o programa?Eu já limpei cache, já codifiquei arquivos e nada ajuda. 

Hello everyone,Since the last update, Media Encoder won’t launch properly.When I try to run it, the loading icon shows up, but nothing happens. In Task Manager I can see that it’s running in the background, but the application itself never opens.I’ve tried several different versions of Media Encoder and the result is always the same. I’m on Windows 11 Pro, version 24H2.I searched for solutions but couldn’t find anything that worked. The only workaround I have is to repair Creative Cloud every time I want to use Media Encoder. After repairing, it launches correctly, but once I close it, I have to repair Creative Cloud again before I can open it next time.Has anyone found a permanent fix for this issue? I’d really like to avoid repairing Creative Cloud over and over again.Thanks in advance!

Hello everyone,I have a problem when i export a AE 2025 composition on Media Encoder 2025. The code of error is : -1609629695 and i don't know what does it mean.Thank you for your help.

Media Encoder ne démmarre plus ou plante !Version 25.4.1Windows 11  

Experiencing some weird phenomenon I've never seen before. Anyone have this happen? All I do is hit render and this happens. The render turns out fine its just the UI that wigs out. It happens on both monitors.

Hello Adobe, can you please have a new update on creative cloud, that will solve the exporting issues from Adobe Premiere and Media Encoder. It is really important for all of us having the same issues right now.

I had a 5070Ti and trying to export video kept crashing my machine, I now have a 4080 and although hasn't crashed yet, exports extremely slow when there is any rendering that needs to be done. When it manages to get past the renders the speed picks up. I've used the same .mogrt files since v25.0 and I've tried rolling back drivers and PP/AME, even got call outs from CC directly. Even  Can anybody tell me what's going on? Is there ever going to be a solution? 

Issue - clips sent from PPro, AME encoding begins, freezes at random points during encode, have to force close but app continues to run in background; Task Mgr "end task" does nothing, only shutdown or restart of PC will clear it.Media Encoder version - 25.4 build 90Operating system - Win11 Pro; 24H2; 26100.4946GPU driver version (Windows only) - MSI RTX 5090 Suprim; Studio Driver 580.97; DDU+clean installed 3 times; also reverted to previous driver (577.something), issue persistedVideo format - Source video is QT (.mov) from PPro, attempting to encode as H264 .mp4 (20 VBR)Affects multiple video files, same results described above; began ~ two weeks ago and continues to occur with every encode attempt. PPro successfully encodes exact same video files using exact same settings/encode options. Performed Preferences reset within AME, PPro & AE... issue persistsCompletely uninstalled all Adobe apps (including Creative Cloud), did not keep se

Me stopped rendering after unsing roto brush in Ae to cut out a motif with green screen.Rendering in Ae worked fine.I rendered into a Quicktime MOV with alpha.I am working with windows and Nvidia 3080. 

大家好，自上次更新以來，Media Encoder 無法正常啟動。當我嘗試運行它時，加載圖標出現了，但什麼也沒發生。在任務管理器中，我可以看到它在後台運行，但應用程式本身卻永遠沒有打開。我試過幾個不同版本的 Media Encoder，結果都一樣。有人找到永久解決這個問題的方法了嗎？LOG:UXPLogs_2025-08-22_21-19-02_812813日誌：[2025-08-22_21-19-02][24192][資訊] [常規] UXP 將使用下列資料夾中的 WebView2 執行時，而非系統中的 WebView2 執行時間：CView:\Program Files\Common Files\Adobe\Microsoft\EdgeWeb

Hello my fellow creators and Digital Yodas..I am not the most tech Savy but i need major help...I have been creating long form travel vlog content for 3 years now ith Adobe. PP and Media encoder..My usual export time with encoder is 20 to 40 minutes..Even with 60 minute UHD file sizes..I came home from 4 months at Sea and updated all my systems....Now, a simple 31 minute UHD Vlog says it takes 10 hours!?!?! I tried everything i know and can research, updated settings, cache cleared, quicktime> UHD 60mbs, 60 bitrate, maximum rendering, everything... Nothing is working and i cannot work like this with these times.  what is wrong? i read about some major bugs in the new update perhaps?  my system is a DELL XPS 17 2023 16gb ram 1020gb SSD with Nividia Studio updated and all apps clean and up to date..  I need help, Please. 

Hello, I'm looking for a solution to a persistent problem. I can't use Media Encoder. The software no longer launches from the After Effects queue. And when I launch the application directly, it crashes during the loading pop-up. I deleted the current version and reinstalled it from Creative Cloud. It never works. This is the only application I'm having trouble with. What should I do? I need it for work. OSX Ventura 13.7.6 and After Effects 2025

Hello.The TEXT OVERLAY function is converting Slashes / to colons : instead of keeping the Slash in the filename, when we show the filename on screen.This was working fine until this last update. The "Slash" appears in vehicle model names like "R/T" and this shows on screen, and if we as a dealer show R:T, we look stupid. So, this change to the way our Watch Folders and overlays handles dozens of videos affects our image. Please fix.

I work with alot of insta 360 footage and as part of my workflow i create proxies of them for smooth editing, often they would just load into ME and then encode overnight But recently when i would que clips for proxies ME would crash instantly, i thought maybe i overloaded it so i only put 4-6 clips in for proxy creation and it worked fine for the first couple clips then immediately force closed, again i thought no problem i could continue after reopening but it was as if ME just completely restarted.I've tryed numerous solutions including restarting my computer, updating the programs, reset ME preferences and Uninstalling / Reinstalling but nothing seems to workThe only solution i haven't tried is rolling back a version but if i can figure something out without doing that im game.-Loyal Adobe Supporter

We have a script running in After Effects that uses the RenderQueue.queueInAME() function to add compositions to the adobe media encoder.It works but all the exported videos (doesn't matter which format) have a slight shift in contrast. They are all slightly brighter with less contrast. What we found out:In After effects the working color space is set to none and assume working gamma is set to 2.2 (SRGB). To reconstruct the output we get from the medie encoder we can set the working color space to SRGB IEC61966-2.1. So switching to this color space gives us the look we accidentally get out of the media encoder when sending stuff there via script. This isdefinetly a bug that should be fixed. If you want to reproduce here are the steps:- Set your project working space to none- Send your job to media encoder via RenderQueue.queueInAME() function- open the export settings and compare source with output. You can already see the color/contrast missmatch Now do the same bu

24 days ago my Media Encoder got auto-updated to the latest version (25.3 Build 73), and in doing so it seems to have broken my FTP presets. I regularly use two FTP presets, one to post archive files to a local network storage server, the other to upload to an offsite online host. Both had been working flawlessly, and stopped working with the update. It throws a log in error on both presets, but that makes no sense, since both presets use admin accounts to log in that never change passwords. I was able to get the local FTP to work by changing to my personal log in, but that get changed every 3 months so I would prefer to use the old admin log in. Has anyone else had FTP issues with the latest version? System specs: 2023 Mac Studio, M2 Ultra, 128gb RAM, Sonoma 14.7

I did an HDR export using Media Encoder from a sequence from Premiere. I noticed I was having poor shadows and highlights compared to the preview from the sequence. I rendered all settings identical but exported natively in Premiere and everything looks normal. There is something wrong with Media Encoders export quality. I rendered two videos with identical export settings between exporting through Premiere vs. Media Encoder in this dropbox link: https://www.dropbox.com/scl/fo/ieukixvapaxscde37qpnw/AJ8_Ayp-fd-MgD-DZwmNQEc?rlkey=grxpm8ohdv7ewjvfa8i2z0z81&st=iv56wwhd&dl=0 Please note that dropbox preview does not display HDR footage, so you'll have to download the video files to see the difference. Below is the screen grab of my export settings.  

Adobe Media Encoder cannot link media from Premiere Pro, and I just get media offline in all my exports. Premiere Pro exports the files fine so there is a missing link, I have reconnected media, Cleared cache, Fresh installs, etc. Both Premiere Pro and Media Encoder v25.1 running great on mac book pro   Mod note: Please don't type in all caps. It's against our guidelines. I fixed it for you using a free web app. Please consider it next time.

I have tried several times to get an AE video to encode. Tried an older version of the app. I tried several diffferent previous videos I have succesfully encoded and nothing. Freezes in different places everytime. Cleared all media cache from After Effects, Premiere Pro, and Media Encoder. 15 trys later I can't get this done.

As recommended by Stan, I also report the problem here as it is in Premiere I need to add subtitle in DCP Wraptor and it seems that Premiere does'nt seem capable of doing that. When I try, it create a .srt file outside of the wraptor instead of including an XML encoded file corresponding the the .srt file. And the QuVIS web site is broken. I am using Premier 25.3.0 build 84 on Windowss 10Could you please let me know how I should proceed. https://community.adobe.com/t5/adobe-media-encoder-discussions/include-sub-title-into-a-dcp-wraptor/m-p/15382657#M20577 Frank.

Since recent updates (can't remember exactly what version) I have an issue sending files to Media Encoder from Premiere.When sending to Media Encoder a custom preset isn't working correctly and captions are consistently not being burnt into exported files.If I export directly from Premiere with our preset I have no issue, but when sending multiple files to media encoder captions are either not burnt in at all, or one file will be burnt in but remaing files won't.Preset selected to send to ME from Premiere. As shown, captions are selected to be burnt in, and if I export with this they appear as expected.Preset once sent to ME.  "Burn captions into video" selection has been lost (no longer selected), and even if I manually select it at this point it generally still won't burn them in either.   I've tried re-creating the preset but this is also has no effect, nor has re-installing software from a completley clean OS install either.Due to this I'm exporting files one by one,