Bug Reports

Hello CommunityI have a lot of MXF OP1a files with embedded 708 captions and I need to convert them to MP4 files with sidecar captions file.When I do it through Premiere, some files are imported with the captions -it takes a little while to load- and some others without the captions. I know all of them have captions because they have played several times.I have done it before using only Media Encoder, because it's faster and I have a lot of files. But now it's not creating the sidecar captions file from the embedded captions. I have checked the settings, both in ME and PR, but it doesn't seem to work.I'm working with Media Encoder 25.2 (Build 141) and Premiere Pro 25.2.3 (Build 4).My computer is a 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHz, with 32 Gb or RAM and the GPU is a AMD Radeon Pro W5500 and Intel UHD Graphics 750.I would really appreciate any help you can give me.

Since version 25 install, my projects from PP to media encoder take extremely long times to load in media encoder.  Once load it takes hours to render a video.  There is no special adjustment layers or transitions.  Dropped files in Sequence, add basic Fade transition between clips, as well as Dip to Black Transition at the end of the last clip.  This is a simple american football game film. - 4K video from Sony Z190 ... MXF files ... encoding to 1920 x 1080 HD- System Specsi9-10850 CPU @ 3.6 GHZ 3.6 GHz128 GB RAMWindows 11 ProGFORCE NVIDIA 4070 12 GB RAM GPU (Slight degredation due to PCEi slot is 3.0 and card is 4.0, but that did not matter with ME v24) 

Encoder Ingest presets will only work if I have "copy to destination" clicked. If on it creates the copy and the preset mp4, if off it fails. 

Hi community, I've been encountered this problem everytime I tried to open Media Encoder v25.1 from After Effects v25.1. I searched through the discussion history but it seems like most similar topics are related to macOS. Sadly, I'm on Windows 11. Have asked ChatGPT before but still can't fix this problem. I’d really appreciate it if anyone could help or provide some advice.Things I've tried:- Uninstall and install (both AE and ME)- Update the GPU driver- Switch video rendering from CUDA to Mercury Software Only- Clear the cache

I’ve got so used to my exports just defaulting to sequence in/out as I set them to, now they’ve just started doing this. For some strange reason there’s no option to have “sequence in/out” set as one of your preferences for exports. Why does Adobe make certain things like this so difficult when the solution should be so simple? It means that I’ve got used to sequence in/out and so I go into automatic pilot not checking it, next thing I know my export is taking one hour and I don’t know why and then I remember it’s set to work area. I almost never want the whole work area exported.

During export via ME (latest Version)I get the error listed belowIs anyone able to explain the  "Fehler beim Abruf von Frame 145 um 23;56;21;14... "Line in the text below - Quelldatei: C:\Users\Weber\AppData\Local\Temp\20231120 Vorweihnachtszeit_2.prproj- Ausgabedatei: D:\Entwickelte Videos 2023\20231223 Vorweihnachtszeit (FHD).mp4- Genutzte Vorgabe:FHD 30fps high 30MB CBR- Video: 1920x1078 (1,0), 29,97 fps, Progressive, 100 (63% HLG, 51% PQ), Hardware-Codierung, Nvidia Codec, 00:29:35:23- Audio: AAC, 320 KBit/s, 48 kHz, Stereo- Bitrate: CBR, Ziel 30,00 MBit/s- Codierungsdauer:00:14:3912/20/2023 10:57:46 PM : Codierung fehlgeschlagen------------------------------------------------------------Fehler beim Abruf von Frame 145 um 23;56;21;14 aus Datei: G:\Rohdaten Videos\20231122-150041-5DIV-4K-30fps-MJPEG-5DIV0828.MOV, Frame 144 wird ersetzt

My computer specs:Intel(R) Xeon(R) Gold 6226R CPU @ 2.90GHz 2.89 GHz64,0 GB RamNvidia RTX A5000My computer has been experiencing several issues with rendering recently. The rendering time has increased, and most of the renders are coming out corrupted. When I take batch renders, I notice that either they don't complete, or even if they do, they cause problems. I find that I have to repeat the rendering process at least twice to get a working result. What should I do?Would you like some troubleshooting advice for these issues?   

Hi everyone,I'm having issues opening Adobe Media Encoder v25 and 25.1 on my MacBook Pro (M2 chip series). A few seconds after launching, I get the following error message: "Adobe Media Encoder has encountered an unexpected error and cannot continue."  The application then closes automatically before even reaching the interface. All necessary file and folder permissions have been granted.As a workaround, I’ve installed v24.0, which is working fine for now.         Has anyone else experienced this issue with the latest version? Any solutions or workarounds would be greatly appreciated. Thanks!

Buenas gente, quisiera saber si a alguien mas le pasa o le paso.  Que Media enconder renderiza exageradamente lento. Antes no me sucedia, pero ahora exportar un video en full Hd de 8 min me tarda mas de 2 hs!!! Tengo una 3070 y un i7 de 12va gen y 32 gb de ram... Es decir q deberia andar sobrado, ya he probado de todo, desinstalar e instalar devuelta, bajar driver de nvidia studio, borrar cache, fijarme que este renderizando con la placa, tiene 24 gb reservados solamente para los programas de adobe, cierro todo lo que me pueda consumir recursos y aun asi tarda una barbaridad... La verdad ya es frustrante, alguna solucion extra??? Que no sean las tipicas que se venn por todos lados, algo q realmente funcione

Hello,I've been using crop presets to make Retail screen exports. (splits a 16x9 video into 4 9x16 videos) The latest update has broken this crop feature.It still works if i build the crop presets on my machine however when I share them with another user it no longer works and just defaults the crop to the center.I've included a google drive link for assets to test.https://drive.google.com/drive/folders/1WqCvs135gR757TpGMfEn2MEJh2Xmj3P1?usp=sharingAny ideas?The obvious solution is to have an older version of media encoder installed for the presets/watch folders, i'm trying to refrain from doing this as multiple users will be effected. Cheers

Hi everyone,I recently upgraded to version 25.2, but after installing it, I found that the program wouldn’t launch at all—nothing happens when I click the button, and there’s no loading screen either... Even worse, after uninstalling and reinstalling version 25.1, Media Encoder still won’t start. The 25.1 version used to work fine on my computer before.I’m wondering if anyone has a good solution for this?Thank you.

I am using Windows 11 Pro, and everything is updated to the latest version, including firmware and BIOS. My sound system is the Asus ROG Strix X570-E Gaming, utilizing onboard sound.I have noticed that Adobe Media Encoder (AME) does not save the ASIO renderer, and it seems that AME does not even use it at all. However, my onboard sound works perfectly with other programs, such as foobar2000 with the ASIO plug-in. Tech Specs

When rendering a h264 mp4 through media encoder my video looks broken in certain areas as you can see in the screenshot. It just clips some dark colors. What can I do? This is realy bad as it is really subtle but plain broken. 

Encoder updated last night I believe and all my presets were wiped. Now when I use ingest it will not encode to a destination even just my desktop. Log says "Cannot find location" Attached images.

I am editing my videos on a NAS system with proxie files and attached offline media files.But I cannot export these timelines in Media Encoder. I get a warning that there are missing media files (original UHD files), but I can export every single timeline directly from Premiere without any problems.So I guess this is some kind of bug?I am using an M4 Max Studio with the latest Premiere / Media Encoder version 25.2.3 / 25.2.

Hi everyone,I encounter an issue when rendering a video from Premiere Pro via Media Encoder. The error can be seen in the attached image. Sometimes, I only need to close the Encoder app and reopen it to continue rendering, but other times it requires me to restart my computer to proceed. This can be very inconvenient at times.And sometimes, after closing and reopening the Encoder app, it remembers the links that haven’t been rendered yet. However, other times, it deletes all the links that were either rendered or in the process of being rendered when the error occurred.Can anyone help me fix this error? Many thanks.  

Hallo, ich versuche seit zwei Stunden, ein Video über den ME zu exportieren. Nach nicht mal einer Minute hängt sich der Encoder (jede Version davon) auf. Es ist zum rasend werden. Es ist nicht mein erstes Video, alle anderen haben funktioniert. Seit dem letzten Update ist nix mehr zu wollen. Er friert einfach ein (keine Rückmeldung) und ich muss ihn schließen. Kann mir jemand weiter helfen?

I have a few dozen watch folders, with custom presets for each one. They crop the video (under Preset Source) then apply an overlay.Works perfectly... until today.Every Custom Preset in my list, the Source Crop has been reset to 0, 0, 0, 0. Now the video under the overlay has an extra black bar, because the video is "too wide" under my overlay.Even though I backed up the Preset file, with my customs, I do not see where the CROP LEFT , RIGHT, TOP... etc appears in the file so I might try to fix with a find/replace rather than manually set each preset again.I anticipate having MANY MANY more folders and such Presets in the future, where such a "glitch" would ruin my workloads.Any ideas on how to prevent / lock these Presets from being glitched by updates? Or how to fix the current present file with a search / replace?Thank you! 

This is a question from a user not myself. They can't seem to disable caption burning in Media Encoder 25.2. Wasn't sure how to assist them so I thought I'd ask here

My computer specsWhen I exported the videos, the progessfailedHere are the logs - Source File: G:\My Drive\Project\x4.prproj - Output File: G:\My Drive\Final\2025-04-09 21h 14m 22s.mp4 - Preset Used: Custom - Video: 3840x2160 (1.0), 30 fps, Rec. 709, 203 (75% HLG, 58% PQ), Hardware Encoding, Nvidia Codec, 00:42:25:17 - Audio: AAC, 320 kbps, 48 kHz, Stereo - Bitrate: VBR, 1 pass, Target 60.00 Mbps - Encoding Time: 00:29:34 04/15/2025 02:18:31 AM : Encoding Failed ------------------------------------------------------------ Frame substitution recursion attempt aborting after multiple attempts on file: G:\My Drive\Draft\2025-04-09 21h 34m 23s.mp4 Inserting black for frame number 23563 ------------------------------------------------------------ An error was encountered while writing the output file. The output destination could not be found. Check that the output directory still exists. If the output directory is on a network or external device, check that the connection is ac

Hello,Using jpeg sequences quite a bit in my workflow, I would like to report 2 bugs knowing that I work from RAW video rushes from the Canon R5C on a 1st generation Mac Studio (2022, Apple M1 Max chip):In Premiere, I export my videos in Jpeg sequence format, which has always worked well, except recently, if I export via Media Encoder, the colorimetry changes abnormally (cyan dominant). I don't have this problem if I export directly in Premiere.then I import this Jpeg sequence into After Effect as "all files/Camera RAW" in order to be able to apply my colorimetric settings via Camera RAW then I export in H265 in Media Encoder. It has always worked well except that recently, I have an error message (screenshot attached). Note that it works well on my Macbook Pro (from 2019 I think). I have done all the Adobe and Mac OS updates. I have the same problem on versions 2025 or 2024 of Media encoder and After effect. Please help me, I am a videoart artist and it is blocking me f

Hello, We have a huge problem: GPU Utilization is virtually nonexistent when exporting an After Effects project using AME. This has been a problem since v25.0 last year, and we never had an issue with v24.I have tested this across several computers in my workplace. It's so bad that a brand-new laptop with a RTX4080 12GB is being out-performed by a 2021 MacBook Pro 14". (It's a Windows-only issue it seems)I've attached screenshots of the GPU utilization from the same project, same computer, and same export settings. When exporting from AE directly, the GPU is almost fully utilized and in AME it's very low to none. Normally this wouldn't be an issue, but trying to export the same project from After Effects directly eats all of the available RAM and it crashes, even on a 32GB machine with only 4GB allowed for other apps. It also affects projects without 3D objects. Here's the specs for one of the PCs I've tested (from the screenshots):Windows 11 ProRyzen 7 2700x32GB RAMNVID

In 25.1 I was able to click on the link after a render and Finder would route the the file. Now in 25.2 it's only directs to the folder and opens a completely new window each time you click on it. Now I have to sift through dozens of exports and multiple windows to find my project.  How can I fix this? I'm reverting to previous version until this can be fixed. Mac M2 ProSonoma 14.6.1

Hi so I've been trying to export a very small animation I made with Adobe Animate recently and I've noticed that despite the file being very small Adobe Media Encoder won't encode it and it'll be stuck at 60% and when the pop up for Media Encoder shows up it immediately disappears and the app closes itself out and even when I tried opening it on its own it would automatically close out. I've got all the most recent versions since initially when this problem first happened I thought it was a bug with the old versions but even having all the most recent versions of everything downloaded it still leads to this same problem. I've been attempting to fix this for hours now with no avail, I cleaned some of my storage to see if that would do anything I tried clearing the cache on my internet history thinking that might lead to something and nope, I'm on a laptop. 

Version 25.1 (Build 65)Mac OS Sequoia 15.3.2Macbook Pro M1 ProI'm getting a render error and "error retrieving frame" from the log.I've reviewed these frames/spots in Premiere and they play fine. Any idea what might be causing this? - Source File: /var/folders/gh/4pvmnwy96kld69z6yq7ctdl40000gp/T/Turner.mp4_2.prproj- Output File: /Volumes/AmateriaV2/Freelance/Peel/Ofek/Footage/Turner (ALB).mp4- Preset Used: Match Source - Adaptive Low Bitrate- Video: 1920x1080 (1.0), 29.97 fps, Progressive, 203 (75% HLG, 58% PQ), Hardware Encoding, 01:22:18:21- Audio: AAC, 128 kbps, 44 kHz, Stereo- Bitrate: VBR, 1 pass, Target 5.70 Mbps- Encoding Time: 00:01:4703/23/2025 03:01:52 PM : Encoding Failed------------------------------------------------------------Error retrieving frame 18415 at time 00;10;14;13 from the file: /Volumes/AmateriaV2/Freelance/Peel/Ofek/Footage/Turner.mp4, substituting frame 18414------------------------------------------------------------- Source File: /var/folders/gh/