Bug Reports

Encoder updated last night I believe and all my presets were wiped. Now when I use ingest it will not encode to a destination even just my desktop. Log says "Cannot find location" Attached images.

I am editing my videos on a NAS system with proxie files and attached offline media files.But I cannot export these timelines in Media Encoder. I get a warning that there are missing media files (original UHD files), but I can export every single timeline directly from Premiere without any problems.So I guess this is some kind of bug?I am using an M4 Max Studio with the latest Premiere / Media Encoder version 25.2.3 / 25.2.

Hi everyone,I encounter an issue when rendering a video from Premiere Pro via Media Encoder. The error can be seen in the attached image. Sometimes, I only need to close the Encoder app and reopen it to continue rendering, but other times it requires me to restart my computer to proceed. This can be very inconvenient at times.And sometimes, after closing and reopening the Encoder app, it remembers the links that haven’t been rendered yet. However, other times, it deletes all the links that were either rendered or in the process of being rendered when the error occurred.Can anyone help me fix this error? Many thanks.  

Hallo, ich versuche seit zwei Stunden, ein Video über den ME zu exportieren. Nach nicht mal einer Minute hängt sich der Encoder (jede Version davon) auf. Es ist zum rasend werden. Es ist nicht mein erstes Video, alle anderen haben funktioniert. Seit dem letzten Update ist nix mehr zu wollen. Er friert einfach ein (keine Rückmeldung) und ich muss ihn schließen. Kann mir jemand weiter helfen?

I have a few dozen watch folders, with custom presets for each one. They crop the video (under Preset Source) then apply an overlay.Works perfectly... until today.Every Custom Preset in my list, the Source Crop has been reset to 0, 0, 0, 0. Now the video under the overlay has an extra black bar, because the video is "too wide" under my overlay.Even though I backed up the Preset file, with my customs, I do not see where the CROP LEFT , RIGHT, TOP... etc appears in the file so I might try to fix with a find/replace rather than manually set each preset again.I anticipate having MANY MANY more folders and such Presets in the future, where such a "glitch" would ruin my workloads.Any ideas on how to prevent / lock these Presets from being glitched by updates? Or how to fix the current present file with a search / replace?Thank you! 

This is a question from a user not myself. They can't seem to disable caption burning in Media Encoder 25.2. Wasn't sure how to assist them so I thought I'd ask here

My computer specsWhen I exported the videos, the progessfailedHere are the logs - Source File: G:\My Drive\Project\x4.prproj - Output File: G:\My Drive\Final\2025-04-09 21h 14m 22s.mp4 - Preset Used: Custom - Video: 3840x2160 (1.0), 30 fps, Rec. 709, 203 (75% HLG, 58% PQ), Hardware Encoding, Nvidia Codec, 00:42:25:17 - Audio: AAC, 320 kbps, 48 kHz, Stereo - Bitrate: VBR, 1 pass, Target 60.00 Mbps - Encoding Time: 00:29:34 04/15/2025 02:18:31 AM : Encoding Failed ------------------------------------------------------------ Frame substitution recursion attempt aborting after multiple attempts on file: G:\My Drive\Draft\2025-04-09 21h 34m 23s.mp4 Inserting black for frame number 23563 ------------------------------------------------------------ An error was encountered while writing the output file. The output destination could not be found. Check that the output directory still exists. If the output directory is on a network or external device, check that the connection is ac

Hello,Using jpeg sequences quite a bit in my workflow, I would like to report 2 bugs knowing that I work from RAW video rushes from the Canon R5C on a 1st generation Mac Studio (2022, Apple M1 Max chip):In Premiere, I export my videos in Jpeg sequence format, which has always worked well, except recently, if I export via Media Encoder, the colorimetry changes abnormally (cyan dominant). I don't have this problem if I export directly in Premiere.then I import this Jpeg sequence into After Effect as "all files/Camera RAW" in order to be able to apply my colorimetric settings via Camera RAW then I export in H265 in Media Encoder. It has always worked well except that recently, I have an error message (screenshot attached). Note that it works well on my Macbook Pro (from 2019 I think). I have done all the Adobe and Mac OS updates. I have the same problem on versions 2025 or 2024 of Media encoder and After effect. Please help me, I am a videoart artist and it is blocking me f

Hello, We have a huge problem: GPU Utilization is virtually nonexistent when exporting an After Effects project using AME. This has been a problem since v25.0 last year, and we never had an issue with v24.I have tested this across several computers in my workplace. It's so bad that a brand-new laptop with a RTX4080 12GB is being out-performed by a 2021 MacBook Pro 14". (It's a Windows-only issue it seems)I've attached screenshots of the GPU utilization from the same project, same computer, and same export settings. When exporting from AE directly, the GPU is almost fully utilized and in AME it's very low to none. Normally this wouldn't be an issue, but trying to export the same project from After Effects directly eats all of the available RAM and it crashes, even on a 32GB machine with only 4GB allowed for other apps. It also affects projects without 3D objects. Here's the specs for one of the PCs I've tested (from the screenshots):Windows 11 ProRyzen 7 2700x32GB RAMNVID

In 25.1 I was able to click on the link after a render and Finder would route the the file. Now in 25.2 it's only directs to the folder and opens a completely new window each time you click on it. Now I have to sift through dozens of exports and multiple windows to find my project.  How can I fix this? I'm reverting to previous version until this can be fixed. Mac M2 ProSonoma 14.6.1

Hi so I've been trying to export a very small animation I made with Adobe Animate recently and I've noticed that despite the file being very small Adobe Media Encoder won't encode it and it'll be stuck at 60% and when the pop up for Media Encoder shows up it immediately disappears and the app closes itself out and even when I tried opening it on its own it would automatically close out. I've got all the most recent versions since initially when this problem first happened I thought it was a bug with the old versions but even having all the most recent versions of everything downloaded it still leads to this same problem. I've been attempting to fix this for hours now with no avail, I cleaned some of my storage to see if that would do anything I tried clearing the cache on my internet history thinking that might lead to something and nope, I'm on a laptop. 

Version 25.1 (Build 65)Mac OS Sequoia 15.3.2Macbook Pro M1 ProI'm getting a render error and "error retrieving frame" from the log.I've reviewed these frames/spots in Premiere and they play fine. Any idea what might be causing this? - Source File: /var/folders/gh/4pvmnwy96kld69z6yq7ctdl40000gp/T/Turner.mp4_2.prproj- Output File: /Volumes/AmateriaV2/Freelance/Peel/Ofek/Footage/Turner (ALB).mp4- Preset Used: Match Source - Adaptive Low Bitrate- Video: 1920x1080 (1.0), 29.97 fps, Progressive, 203 (75% HLG, 58% PQ), Hardware Encoding, 01:22:18:21- Audio: AAC, 128 kbps, 44 kHz, Stereo- Bitrate: VBR, 1 pass, Target 5.70 Mbps- Encoding Time: 00:01:4703/23/2025 03:01:52 PM : Encoding Failed------------------------------------------------------------Error retrieving frame 18415 at time 00;10;14;13 from the file: /Volumes/AmateriaV2/Freelance/Peel/Ofek/Footage/Turner.mp4, substituting frame 18414------------------------------------------------------------- Source File: /var/folders/gh/

The text and subtitle font in the video exported via Media Encoder looks different (this is not the case when exporting from Adobe Premiere) example: subtitles with Truculenta font in the video exported via Media Encoder become Times New Roman font

When I export video in any of the mentioned apps the apps crashes. It's been happening for weeks and I've tried reinstalling all of them as well as reseting the preferences. The interesting thing is that it works normally with the beta versions. Any suggestion?

Hi There, Versions of Media Coder after 2023 render out WebM files as a green video at a very small file size.  I've seen this reported before but it is still happening on newer versions of Media Encoder.  Please correct this before removing 2023 versions of the program. I can't attach my video file for proof because the format is not supported by your website so here's a screenshot for reference.  This was created on Version 25.1 Media Encoder 23.6.8 works perfectly. Thank you,Bobby

03/17/2025 02:27:38 PM : Queue Started- Source File: C:\Users\user\AppData\Local\Temp\Dying Light Part 6_5.prproj- Output File: C:\Users\user\Documents\Adobe\Premiere Pro\25.0\DYING LIGHT 2\Sequence 02_1.mp4- Preset Used:- Video: 3840x2160 (1.0), 60 fps, Progressive, 203 (75% HLG, 58% PQ), Hardware Encoding, Nvidia Codec, 01:39:44:01- Audio: AAC, 320 kbps, 48 kHz, Stereo- Bitrate: VBR, 1 pass, Target 80.00 Mbps- Encoding Time: 00:59:4103/17/2025 03:27:20 PM : File Encoded with warning------------------------------------------------------------Adobe Media EncoderCould not write XMP data in output file.------------------------------------------------------------***PLEASE ADOBE HELP***

Im working on a video in After Effects made from multiple assets (including other videos). One of these assets needed to be replaced, so i replaced the original file with the new one. When i try to export the newest version of my video, it will include the old assets that i have already replaced long ago. I have tried all of these things to get Media Encoder to export the right version:- Save the project before exporting- Close and reopen AE before exporting- Replace the asset again- Import a second copy of the asset and rebuild it (same position etc.) as it should look and delete the other version.- Clear and purge everything that can be cleared/purged in After Effects and Media Encoder- Export without that asset enabled and later do another export with the asset enabled- Many more things It didnt matter what i did, the part of the video with the replaced accet ALWAYS showed up as the old version.  The obvious thing that worked in the end was to go to the folder of the

1. 미디어 인코더에서 파일 이름과 경로를 지정하고, 사용자 정의를 클릭하여 인코딩 옵션을 변경하고 인코딩을 시작하면 마음대로 저장 파일 이름이 변경되는 문제가 있습니다. 2. 미디어 인코더에서 사용자 정의 옵션에서 비트전송율을 변경하면 지정해둔 저장 파일 이름이 마음대로 변경되는 문제가 있습니다. 버젼 25.1(빌드65) 

Hello, I have a complex MOGRT using heavy expressions and nested essential properties to build a calendar using JS calculations. This MOGRT renders and exports perfectly in Premiere Pro 25.1.0. However, when using Media Encoder 25.1, all calculations are broken and the calendar fails to build.So I figured : "well, let's prerender this part in Pr and ask Me to rely on prerendered files". But the results is the same, so I presume Media Encoder 25.1 doesn't use properly prerendered files when it is asked to. This may be a serious issue for editors relying on this feature to speed up their exports. Computer : Mac Studio 2023 - 32 GB RAM - 512 GB SSDMacOS Sequoia 15.3.2 Thanks for your support,

This is seriously urgent issue, I am trying to render a video but media encoder is not using my GPUI have RTX 3080TI laptop GPU of Nvidia & i am using Asus rog strix scar 15 laptop  I have tried exporting with & without maximum depth also with CUDA Adobe please help me 

After updating to Sequia and the latest Adobe suite I've encountered a strange problem ingesting BRAW footage. We have a suite of Mac computers which are remotely managed so most users log in to standard accounts.In premiere Pro the ingest settings action is Copy and create proxies. If a user imports or drops a file into their Premiere Pro project it gets parsed to Media Encoder to be copied and a proxy created for it. This has worked well in the past, but now with the update and recently introduced BRAW plugin a problem has arisen. Whenever Media Encoder attempts to copy a BRAW file from the camera card an error occurs with the Copy of the file, the proxy is created fine but the original file is not copied. If the BRAW file is moved to a new location before adding to the workflow everyrthing works as expected. MOV files on the card will also copy and Proxy without issue. If an admin user uses the workflow, no errors occur. It appears to be a permissions e

Hello! I often do batch exports for my clients and I use some export presets. Recently, I noticed that "use maximum render quality" is left uncheck when I open the configuration, although it should be checked as the preset does have it checked. I have to manually open each configuration and re-check "use maximum render quality". Rest of config preset is fine. If anyon can fix the bug or has a solution, thanks!

Since updating to the latest version of both Encoder and Premiere, Premiere freezes when performing a batch export to media encoder. This happens whether Media Encoder is already launched or launched by Premiere. It will add the first video to the queue and then freeze, thereby requireing a force quit. A full computer restart will fix the issue only temporarily for one batch export, and then go back to freezing.  

Pseudo code const fileName = `${chapterMarker.name.replace(/\s/g, '_')}.png`; const outputPath = join(outputDir.fsName, fileName); const pngPreset = new File(presetPath); app.encoder.encodeSequence(sequence, outputPath, pngPreset.fsName, app.encoder.ENCODE_IN_TO_OUT, 0); expected result  `MPF_Scene_7_Shot_46_Frame_1255.png` 

I'm using Media encoder for 3 years. I cannot startup anymore. I always get this message. I tries deleting it. Reinstall. Older versions. Nothing works.