Bug Reports

Media Encoder Version 26.2.2 (Build 3) Renderer menu is greyed out with Mercury Playback Engine Software Only selected. System Compatibility Report shows “No conflicts to report”.Tested with NVIDIA Quadro RTX 5000 driver versions 596.36 (most current) and 582.53 (previous) with identical results.Media Encoder Version 26.3 (Beta) has the same problem.  

When I launch AME (directly or when it is launched from ingest settings for a Premiere project), the renderer defaults to to “Mercury Playback Engine Software Only” with no option to change it to any hardware acceleration option. If I open Preferences and clean the Media Cache database, the renderer will give me the Hardware Acceleration options (CUDA or OpenGL).  I have verified all my perferences/settings favor hardware acceleration, cleaned/remapped media cache and cache database folder destinations for all adobe programs, clean install of latest NVIDIA studio driver, reset AME preferences, performed Windows updates, verified the GPUSniffer is identifying my GPU (it is), reinstalled AME. None of these solutions have solved it.  The issue does resolve when I clean my media cache database within AME, but I must do this each time I launch AME, which is not ideal. System: Intel Ultra 9 285HX64GB RAMNVIDIA RTX PRO5000 Blackwell GPUOS Drive: 1TB M.2 SSDMedia and Cache Drive: 2 TB M.2 SSD

When I export a video directly from Premiere Pro, all captions and text graphics render correctly.However, when I send the same sequence to Adobe Media Encoder (using batch export), the captions and text elements are missing in the final render.I’ve already tried:Using different fonts Reinstalling Premiere Pro and Media Encoder Trying different versions of Adobe softwareBut the issue keeps happening only when exporting via Media Encoder. version: 26.0.2

This has been happening for about two years now but it’s inconsistent so I have no idea what’s causing it.  Basically the entire comps is exported in the upper left corner and the rest is black. Happens with different projects, different pixel sizes, different frame rates, different plugins used. I mainly use Media Encoder from After Effects, so I have no idea if it happens with Premiere too. The only thing that seems to be consistent is that it generally happens on bigger projects, where there’s a lot of materials, although the exported comp might not necessarily be heavy or complex.In AE the comp exports just fine.I realized that the bug appears in the preview as well, and if I change the pixel size of the export inside Media Encoder even of just 1px then it goes back to normal. Changing the export to Mp4 or to Quicktime doesn’t solve it, nor changing the bitrate. Both After Effects and Media Encoder are up to date, right now it’s AE 26.2.1 and ME 26.2I’m on Mac Os Tahoe 26.3.132 GB

Over the past couple years I've exported dozens of long (1-2 hr) 4K 60fps videos with both Premiere Pro and Media Encoder.  Rendering times were basically the same (about 3 hours per hour of video), so I usually exported with Media Encoder because it was easier to run in the background while doing other things (including working on new projects in Premiere Pro). After Abobe updated Premiere Pro and Media Encoder to the 2025 version, Media Encoder has become ridiculously slow.  Exporting a 2hr 4K60 directly from Premiere Pro takes about 6 hours, but exporting that same video with Media Encoder is estimated to take 320 hours!!!  And no, that's not just a time estimation bug; I once let it run for a few hours and come back to confirm that it had only rendered a minute or two of video. I've read that other people are having the same problem with the 2025 version, and that for now the only "solution" is to roll back Media Encoder and Premiere Pro to their 2024 versi

On and off for months now I have been faced with the exporting bug "Preparing Audio (X of XXXX)." Adobe Media Encoder claims to be processing a range of hundreds to thousands of audio files when I have, at max, 7 audio tracks. I have found many other posts here and on Reddit with the same problem with no answer from Adobe. I'm hoping they will see this and help! I'm going to break down my sequences, troubleshooting, fixes, and failures. All of these projects are for a remote video podcast whose workflow has evolved and grown more complicated but maintains the same bug. May 2023: I begin the podcast editing process.I'm using Adobe Premiere 2022.My timeline has one video source (export from OBS), another video track for nested graphics and After Effects animations, 4 podcast audio tracks, one audio track for sound effects, and 1-2 audio tracks for musicThe "preparing audio" bug begins. Takes hours to process THOUSANDS of audio files, then it takes another hour or 2 to process t

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When I use Media Encoder to transcode a video—for example, Apple ProRes 422 HQ with Linear PCM audio—After Effects and Premiere create a delay of about one frame between the audio and the video, which is very annoying. This problem only occurs when I set the output settings to MP4 H.264 with AAC audio. As I need to deliver an MP4 H.264 file with AAC as the audio codec to my client, I have no choice but to use other video transcoding software. And in that case, I don’t have any issues with the audio and video being out of sync; the audio is exactly the same as in the source Apple ProRes file.Is this a bug or have I configured the settings incorrectly?I have attached my ME output preset along with a screenshot of the delay caused by the encoding . Thanks.

No further details to add. I click on the icon and wait ages for them both to open.

Hi everyone,For some time now, I've been experiencing annoying static glitches/artifacts in my Media Encoder exports. These glitches appear randomly on different frames.I've already tried several troubleshooting steps, including: Switching between Hardware and Software encoding. Clearing all Media Cache and Disk Cache (both in AE and AME). Ensuring my NVIDIA Studio Drivers are up to date. Interestingly, the first one or two renders usually come out clean, but the glitches start appearing in subsequent queue items.System Specs: Laptop: Asus ProArt P16 GPU: RTX 5070 (8GB VRAM) RAM: 64GB normal framecorrupt frame 

Media Encoder is updated 5 days ago. The program will not start neither the installed app nor from creative cloud.Media Encoder wont start and nothing happens when I choose export video/media from Animate. I have uninstalled and installed ME. I did not help. I can in joblist see, that  ME is running - but I can´t see it anywhere..

Adobe Media Encoder 2026 renders blend modes differently than Premiere Pro 2026, resulting in incorrect export output. The issue does not occur when exporting directly from Premiere Pro.**Steps to reproduce:**1. Create a sequence in Premiere Pro 2026 with clips using blend modes (e.g. Hard Light) and opacity adjustments2. Send the sequence to Adobe Media Encoder 2026 via File → Export → Queue3. Export in H.264 or any format4. Compare the exported file with the Premiere Pro timeline output**Expected result:**The exported file from Media Encoder should look identical to what is displayed in the Premiere Pro timeline.**Actual result:**Blend modes and opacity are rendered incorrectly in Media Encoder. The export appears washed out (left Media Encoder 26.0.2; right Premiere Pro 26.0.2)

Hi all, I am currently experiencing an issue when batch exporting from Premiere Pro; When I batch export sequences using Media Encoder, they all seem to have the music levels way too loud - and does not accurately reflect the timeline. I’m certain the issue is with Media Encoder, as when I export my video within Premiere Pro, the audio levels are all correct. I’m not sure what’s causing this but I’d appreciate any advice on solving the issue as my job requires a lot of batch exporting.I have tried reinstalling both Media Encoder and Premiere Pro, but the issue persists.It is strange how it’s always the music track that seems to be the one boosted.For context, I am running Premiere Pro Version 26.0.1 (build 3) and Media Encoder 26.0 (build 60) on a MacBook Pro (Nov 2024) w/48 GB Memory on macOS Tahoe 26.3.It may be worth noting that I do run plugins in Premiere Pro, such as Artlist.io, Premiere Composer, and a select few from Knights of the Editing Table - Not sure if this could cause i

Hi. I'm not sure if it’s a Windows bug or the Media Encoder is the culprit, nonetheless, I ask Adobe to investigate this issue.This problem had been there for several years in both Premiere Pro and Media Encoder, but some time ago it was fixed for Premiere and is still in ME. Here’s a screenshot to illustrate it:Picture A shows my PC load - both for CPU and GPU - when ME window is active. The program is either maximized or just is not overlapped by any other program window.Picture B shows a drop in performance as if ME is going asleep. This happens if I minimize ME or open my browser to read an article, watch a move, browse the socials or news, or I may open some book locally on my PC, or go se how my folders are organized - anything that switches the focus off ME main window.I have a good PC so it’s out of question that such a simple task as opening the browser may lower the performance so much.And it goes without saying that when the second case happens ME render time become much MUC

I have been having very slow ingest times during the last two updates. Doing a simple copy ingest of .mp4's from a FX3 camera used to take 10-20 mins and is now taking hours using the same setup. I am not sure what happen but I have cleared the memory cache and made sure Mercury renderer was being used. M4 Macbook pro64GB memoryTahoe 26.1

The new masking feature is great imo, but they sometimes break / disappear when exporting through Media Encoder. I have experienced this when using the object mask tool to then copy a mask into “opacity” to essentially create a layout roto. Hoping this will work soon, or there is some solution to this, because I mainly use Encoder to render, as I have to do a lot of bulk exports. 

Hi, I’m using AE 2025 and ME 2025 on MacOS and I’m having trouble with sending my exports from AE to ME.When I’m working on a project and going File>Export>Send to Media encoder, ME launchs correctly but the project almost never show up in queue (even after waiting for a long time). I tried to import the project directly from ME with File>Add Source, but when I select the project, the “connecting with the project” waiting bar shows up but load for infinity, nothings happens. Having pretty weak specs ( M1 chip and 8gb ram), exporting directly from AE is impossible and crashes evrytimes. Sorry for my English (not my native language) and thank you !!

In the latest AME update v26 build 60. The name of the preset used no longer shows up. It simply says “Custom” rather than the custom preset name like it always has before. This is annoying as i encode in several versions for client distribution and makes it hard to double check I have all encoding. 

Hi, I'm working on a CEP plugin for Premiere and Media Encoder. There's this bug I can't seem to get around where the renderer's bounds aren't resizing on the vertical axis properly. It looks like this bug has been persisting for quite some time now as it dates back to at least AME 22.5 (minimum version installed for my plugin) from what I can tell. Sometimes it's rendering the "Queue" panel behind it. The horizontal axis resizes just fine, but the vertical is just plain stuck. In the web inspector screenshot, the height is staying at a constant 956 pixels tall.

Media Encoder Stuck on Loading ImporterARRIRAW.prm (See Attached Image)Tried reinstalling but same issueTried older version and works perfectly, but Premiere doesn't detect an older version Media EncoderCan't use older version since I've already been using the latest version of premiere on all of my Projects.Help.

I will often times send something from Premiere to Media Encoder for exporting. Many times I am creating multiple version, so I have a folder of presets that I drag onto the file and I get my 6 different version of the video. I have Media Encoder set to append the preset name to the filename.  Othertimes I am not choosing a preset, but i am doing custom settings in Premiere and when I send it to Media Encoder and it will automatically append a preset name to the end of the filename. I *think* it chooses the most recent preset that I made/saved, but the preset column will say "custom" but the filename will have a preset name appended to it. I'll be exporting a 4K file and the filename will have "1080 w-captions" appended to it, even though none of the settings chosen are from that preset. I am using Premiere Pro 25.2.3 and media Encoder 25.2I am running macOS 14.7.6 on a Mac Studio M1 Max with 64GB of RAM. This has been an issue for a few years now, and I always assu

I have a timeline for a 30-minute show. In the timeline, there is raw video, audio, and for pre-done packages, there are embedded sequences. Playing back inside Premiere Pro there is no issue. Everything plays perfectly smoothly. When I render the show in Adobe Media Encoder (AME), some parts of the embedded sequences have major dropped frames. I noticed this only when I went to make the promo and the talent on green screen played fine, the video underneath, which was from an embedded sequence, was dropping frames, but only upon export with AME. Playing on the timeline was fine.For the promo, I noticed that if I switched off "Import Sequences Natively," the render was fine. However, I could not do that when I had to re-export the show, as AME still has an issue where it keeps burning in the closed captions into the video regardless of settings.  So, my only fix was to render the shows back out directly from Premiere Pro. Any Ideas? Premiere Pro 24.3.0Windows 10intel 1390

Hi!I’m encountering a bug when exporting sequences with captions from Adobe Premiere Pro to Adobe Media Encoder (AME). In Premiere Pro, I have a sequence that includes captions (see image01 below). When I send this sequence to AME to render, I choose not to include captions in Premiere's Export window. However, once the sequence reaches Media Encoder, the captions are automatically turned on, and the video is exported with burned-in captions even though I disabled them. Settings and BehaviorI always use the built-in Apple ProRes 422 HQ export preset in Premiere (see image02 below). Here’s what I’ve found:If I export using the preset without modifying any settings in Premiere's Export window, the sequence is exported correctly by AME, with no captions burned in.If I modify any part of the preset settings in Premiere's Export window (for example, I typically disable Effects and Metadata, see image03 below), and send the sequence to AME, the exported video ends up with burned-in

This seems to be a bug in the latest version of Media Encoder (25.6) No matter what I do, whether it's deleting the preferences folder(s) or reverting the workspace and even try and toggle it with the keyboard shortcut Ctrl-1, the Queue window will not show up. I rolled back to base version 25 and the Queue window has returned, so this is particularly odd. Think it's a bug.   

For the past 5 updates of MediaEncoder 2025, I've had extremely long export times for basic sequences. For a 1920x1080 sequence around 2:30 exporting to H264, I'm getting export times in excess of 30 minutes. There are no effects, no titles or graphics, just a basic stringout of 1080p clips. The only difference is the updated MediaEncoder. I had one project that after restarting my computer, the render time went back to normal, maybe less than 30 seconds for a similar sequence with titles, lumetri color, and the works. I've tried restarting the computer this time but I'm still getting these extremely slow export times, all this in time with a huge increase in the annual cost of the software. Why do we keep getting huge increases in annual cost while the software gets worse and worse.---------------------------------ME Version 25.6Edition Windows 10 ProVersion 22H2OS Build 19045.6466Processor Intel(R) Core(TM) i9-7900X CPU @ 3.30GHz 3.30 GHzInstalled RAM 64.0 GB (63.7 GB usable)Gra