Bug Reports

Cannot download the After Effects SDK, when click download, sends toioconsolerykerprod.blob.core.windows.netand this site is down, How to download the SDK?

I received a project recently where the original author apparently had changed the Solids folder to "1 COMPS".Now, no matter what I try, everytime I create a new project, and add a solid, the default folder is called "1 COMPS" although I've designated it in the preferences as "Solids".I've already tried resetting prefs on AE restart : no luck.Bug?MacbookPro M1 Max 16" 2021, 64GbAfterEffects 23.2.0 

In my Cinema4d / After Effect workflow, I encounter this: When a .mov from C4d is imported, and the Comp using it is the active Comp,when I overwrite it (rerender it in Cinema4D), and - accidentally - switch to Ae while the render has not yet finished, Ae is complaining, and never let me use that .mov, or the rerender again. Ae seems to 'ban' the filename: when I rename it in Finder, it imports fine. I think Ae should be more tolerant, and just mark the file as offline, to become online later. I am on MacOS 12.6 / Ae 23.1.0.83 / C4d 2023.1.2

Recently, whenever I add something to a composition or change something my After Effects just takes forever to update and actually show the change in the preview window.

My screen looks like this:  I tried restarting my pc, restarting my pc completely, removing the disk cache, updating after effects, updating sapphire fx, uninstalling sapphire fx and reinstalling it, and none of it seems to work.  The file opens though but I get no preview window and I can't play it. And when I click on one of the effects, the program freezes then gives me what's in the screenshot. I'm using Windows 10, After Effects v23.2, Sapphire FX 2023.1, my GPU is Geforce RTX 3060, and my Ram is 16GB.

Hello! I'm trying to open my Ae File but I get this error message:  "The file you are attempting to open was created with AE version 23.1 (Windows 64) and cannot be opened whit this version"The current installed version is 23.2, but even if I replace it with 23.1, the file won't open and I get the same error. What can I do?Thank you!

hello , my scripts doesn't work ,, i allow all scripts and put the filles in the right direction , it show in after effect but when i press on scrips doesn't show .. like script "FLOW"

App versions: After Effects (v23.2), Media Encoder (v23.2)Platform & OS version: Windows 10, OS version 22H2.Steps to reproduce: 1) Choose a composition to export, 2) Click "Composition", 3) Click "Add to Adobe Media Encoder Queue"Expected Result: Adobe Media Encoder opens, compositions are added to the Media Encoder queueActual Result: 2 error messages involving the Dynamic Link (attached below) 

I am writing to report a bug I have encountered in the latest version of After Effects (v23.1.0). In previous versions of the software, it was possible to split a new layer into multiple cuts and then easily replace those layers with footage. However, in the latest version, when I attempt to replace the footage using the steps below, the result is not as expected. Steps to Reproduce:Create a new layer (Adjustment Layer, etc.)Split Layer at Current Time (Ctrl+Shift+D)Replace Selected Layer with Selected Footage Layer (Ctrl+Alt+/)Expected Result: The split layers should be replaced with the selected footage layer. Actual Result: The selected footage layer is only applied to the start of the composition/layer, not the split layers. I have tried using the new layer as a placeholder but the result remains the same. I have attached an image to demonstrate the issue. The red represents the bad result, the yellow represents the split layers, and the green represents the desired

When I have to overwrite a previous render, if I have to navigate to that folder, the "Confirm Save As" dialogue comes up asking me if I want to replace the file.  Then when I hit render I'm asked again if I want to overwrite the file. Make it so I only need to answer this question once. 

Hi, on AE 23.2 the previous frame keeps on screen until the cursor is moved. It's impossible to work with this bug. Any idea about how to fix it? Any workaround? Here's a video example: https://youtu.be/3UjtPGHxYaA Thanks

Hi, ich mache gerade ein Tutorial wo es um einen Animierten 3D zug geht. Sobald ich in After Effekts eines meiner Bilder in §D setzen möchte verschwindet es. In den Ebenen und in der Timeline sind sie noch vorhanden aber eben nicht mehr zu sehen. Das ist jedoch nicht bei allen so Weiß jemand woran das liegen könnte ? 

Trying to work on a file which keeps crashing on my iMac 2017 with the following error. The same file works on a different machine. The error messageA copy of your project was saved at: /Users/jfximac/Downloads/Scene 9_1.aep.Last log message was: <93499> <BEE_WorkQueue> <5> BEE_WorkQueue_PreCloseProject end. Generating crash log, which may take a few minutes.

I am building a mogrt. I use a dropdown menu to choose between 20 preset color combinations. To make the ux a bit more comprehesive I want to use separator-lines between diffrent groups. The way to do that is to name items "(-". The problem is I can only make 1 separator line. If I try to edit more than on item the change just gets ignored. When I edit, write "(-", press enter it goes back to be named "Item 5". Is this a bug or can you realy only use one separator line? I am using AE 23.2Mac OS 13.2 (22D49)MacBook Pro M1 Max

When rendering out videos, with many layers, png sequences and imported photos/videos as a .mov with alpha channel, flickering lines of pixels would appear and disappear throughout the final output. I am using an older version of After Effects: 17.1.0,  on a Mac (High Sierra, 10.13.6).It seemed to be inconsistent when these glitches would appear. I rendered out several of these sequences with no issue, until a certain moment when it was appearing on every subsequent render. The solution seemed to be to clear my cache before peforming each render. I used Edit > Purge > All Memory and Disc Cache. A couple times this didn't work, but restarting my computer, clearing the cache again, then rendering seemed to solve it. Hope this can help someone else in the future!

I updated to AE 23.2.0 (Build 65) this afternoon.Some existing projects will not open. An "unexpected data type" error occurs, and the project terminates.There are some 3rd party plugins that are missing (Light Factory & Optical Flares), but previous versions of AE were able to open these projects and allow me to edit them.I've reverted to AE 23.1.0 (Build 83), and the projects open successfully.Thanks for your time.

Hi! I've just installed and launched After Effects for the first time. After opening this error pops up, after that it can be closed only from windows task manager. I've tried to reinstall it - it didn't help. After Effects error: Crash in progress. Last logged message was: <14568> <Scripting> <5> Executing startup/shutdown script at C:\Program Files\Adobe\Adobe After Effects 2021\Support Files\Scripts\Startup|commandLineRenderer.jsxPlease help me, I badly need this soft for my classes... This is specifications of my laptop:Asus ROG Zephyrus G14OS - Windows 11 (x64) RAM: 16 GbGPU: Amd Radeon RX 6700sCPU: Amd Ryzen 9 6900HSSSD 1 Tb 

Time remap has a bug after update to 23.3 Cant enter specific frame values anymore when using image seq Anyone else facing the same issue ?

I have installed Creative Cloud and the latest version of After Effects, but every time I try to start it from CC it won't open, it won't even sleep the software. However, if I open it by going to the installation folder and starting from "AfterFX.exe", the startup screen appears but after a couple of minutes it just shows:"After Effects Warning: Unknown Exception". I have tried uninstalling After Effects and Creative Cloud, deleting all folder files, including temporary and data files, and nothing works. Please, I need urgent help for my work.  If you need any log file or something, please let me now.After Effects 23.2Windows 10 x64

I am working on an After Effects project, and often when I open or close it the project has reduced itself. This means that all the imported files I have not used get automatically removed. It happens without me going onto File > Dependencies > Reduce Project. It is quite annoying as I need those other files I improted and have to do it twice. Sometimes it happens even WHILE I am working!! Anyone knows about this issue?

I have the latest iMac27 and I still get the low memory messages - and I am on 23.1! here are my specs: macOS Monterey Version 12.6.1 iMac (Retina 5K, 27-inch, 2020)Processor 3.6 GHz 10-Core Intel Core i9Memory 128 GB 2667 MHz DDR4

Audio during preview in a particular project stutters a bit, and then completely stops. This issue has happened before for me, and restarting seems to fix it, but then I find myself having to do it over and over.I have read a number of posts on this topic, but none of the advice I have seen applies or helps.  Audio works fine elsewhere on my machine. I have adjusted cache and preview settings as well as cleared cache. I have reloaded the audio track. My Windows machine has sufficient power and RAM to handle this as well as SSDs.Not sure what else to do. It's severely affecting my workflow. 

Dear all, I am using the Rotoscoping tool in one of my projects.Unfortunately it only works on the first frame! If I want to select the object a few seconds later it creates a pink frame around the whole shot!  And also if I choose the object on the first frame and hit space bar so that the propagation starts I cannot adjust anything anymore becuase it ignores the tool after the first frame! Anyone an idea what I am doing wrong? 

Hi Team,I'm getting this dialogue from Yesterday. Can you please check and help me?Please find the attachment with this message for more details.