Bug Reports

Just went to open a few files from a project I wrapped at the end of last year and every single one is giving me a libgit2 error in every version of CH I try. They are all local files and have always been. I only copy backups to the cloud. I did move the files to an archive folder about a month ago, but still local. So I'm not sure why anything would've changed if the files were never even opened. I tried renaming rope files in the data folder as another post suggested, but no luck. Anyone have any other suggestions? Thanks! 

Hallo,ich wollte mit Ch gerade einen eigenen Charakter animieren. Laut der Adobe Hilfe kann man sowohl Illustrator, wie auch Photoshop Dateien importieren.Das ist mir leider nicht möglich. Es werden bei "Importieren" überhaupt keine Dateien angezeigt, obwohl die Auswahl auf "alle Formate" steht. Ich habe jetzt mehrfach die Adobe-Anleitung durchgelesen und komme einfach nicht dahinter, warum das nicht funkioniert.

I'm guessing Character Animator doesn't have the same languages and lip sync model as Adobe Express. The latter worked wonders for me for many months. I just record my Tagalog voiceover, then upload it to Adobe Express' Animate from Audio. My resulting character gives me a perfect lip sync prolly 95% of the time.And so I decided to use Character Animator to create different characters but to my disappointment, the compute lip sync with or without transcript is significantly worse. How can the paid app be worse than the free one?

Version 25 is incompatible with my PC. I've successfully rolled back Premier via 'Other versions' from the creative cloud interface. HOWEVER for Audition and Character Animator the option is not there.!! (I only get options for 'explore tutorials' and 'support community' on the interface). Can some kind soul please tell me where to find downloads of other versions of Audition and Character Animator? Can someone please post a link or links. I am an Adobe Creative Cloud subscriber and have been using it and paying for it for years.

Hi guys I finally figured out the culprit behind these bugs that make Character Animator unusable. This issue is common with After Effects and Adobe Animator. If you have anything on Dropbox, it causes issues with the files so they're best saved locally. After Efects files won't save until the file is completely synced, and Character ANimator just doesn't work at all. Hope Adobe fixes this as it's been persistent for the past couple years.

im trying to use CA(character animator) but the record tab is a all black screen and im very confused i just updated it 

I have not used Character Animator much, though it is included in my subscription. This past week or so, I ran updates. While I'm not sure what audio formats were previously supported for pre-recorded audio, but I'm on a Mac and m4a audio isn't supported? Seems like a face-palm moment for the #1 most common audio format on Mac to not be supported. These files are greyed out when selecting "All Supported Formats" and the pulldown only shows AIFF, MP3 and WAV. WTF Adobe?!?! Version 25.0 Build 46 on MacOS 15.3.1 (MacStudio / Apple M1)

Hi,As the subject line states, it is taking about 15+ minutes for Ch to open. It hangs on "Initializing MIDI". This was not an issue before most recent update or two. I do not have a MIDI controller connected. I do have a USB audio device (Scarlet18i20) that has not caused this issue in the past, I've been using it for several years with Ch as well as a camera (GH4) plugged in HDMI>USB webcam cable. Why would the opening process hang on that instance? The caveat: My machine is an enterprise machine, could this be a permissions issue?However, I do not have this issue with any other Adobe application we use with our enterprise account. Thanks in advance for any ideas on what this might be.-Andy

Unable to create a new project in any folder other than Documents. The Documents folder doesn't work as a project location at my company because they have it as a shortcut folder to our network drives which has file locking security that cannot be bypassed. This causes new projects to only get half created due to the locking and scanning taking place while new files are being created. One work around we've found is to sign completely out of character animator with a session already open and this seems to cause the files to migrate but the success is hit or miss and is not 100% effective. Why can't New Project location be selected rather than only defaulting to an unusable location for our corporate environment?

ver:25.0OS: Win 11Expected result: 1) Lip sync fail from transcribe actually shows you WHERE it failed2) dictionary with exhaustive list of proper nouns3) Better with slang and accentsActual result: 1) Places error at the very beginning of track which is of no help.2) Clearly doesn't recognize some proper nouns like Panera Bread3) Bad with slang and accents I am on the newest version of CA 25.0 and when I try to improve visemes with transcribe + audio and when I get a "compute lip sync failed' error, it always places the marker at the very beginning of the track. It never places it where the error occurrs, so I have to go through the extreme tedium of having to split the track into a million pieces and test each piece. It's truly ridiculous.  In my most recent issue, I tested EVERY part of the following sentence "kind of reminds me of a tiny panera bread" and had to change it to "kine uh reminds of a tiny pan era bred". I'm doing a heavy NY/Italian accent. It didn't reco

I’m working on a character design, and I’ve run into a problem when creating a draggable handle for the arm. As shown in the attached images, when I move the arm into the scene, it doesn’t behave as expected—there seems to be some distortion.Does anyone know why this might be happening or how to fix it? Could it be an issue with the rigging, weight painting, or the pivot point of the draggable handle? Any help would be greatly appreciated!Thanks in advance!

Uninstalling and reinstalling the Character Animator app does not solve the problem.Previous .ia files I used in ealrier (pre-2023) versions now will not import into Character Animato; the files are greyed out.  I created a test ellipse in Illustrator 2023 and saved it in Illustrator CC (legacy) format and it also would not import.

In Character Animator 23, 24, and 25, my notebook camera doesn't work. It just stays on "Waiting for camera." The camera is not being used by any other program, and it works fine with other software. Any ideas on how to fix this?Let me know if you want any adjustments! 😊  It also has all the necessary permissions.  

Pulling up an old character file that has clipping masks for each mouth viseem. I tweaked one of the mouths and when syncing back to character animator the mask is now gone.  I then tried recreating the clipping mask in character animator but you can see (3.png) that it is maksing incorrectly. Therefor I have come to the conclusing that but lies with Character Animator.  System info    Application: Character Animator v25.0.0.46                          Illustrator 29.2.1    OS: macOS v15.1.0, RAM: 16.00 GB GB, CPUs (logical): 10

I can't upload my avatar in PSD or IA. Simply don't find anything

Is Character Animator supposed to be the premium version of Express? I just tried out Express and its Lip Sync is way better! I don't even have to manually adjust the visemes because they were so good. I can't achieve the same speed when using Compute Lip Sync with or without transcript. They end up ok but I notice I still spend a lot of time adjusting the visemes compared to Express where everything just aligns perfectly.

Every time I try to select a puppet in character animator, I always get an error like this. I've gotten the software up to date and have restarted my computer. I also can't open puppet maker.  

HiI don't know if this is a bug or a setting, but when I look at my puppet in Rig view, the 'surprised' mouth has a tongue, but when I move to Record view, the tongue has disappeared. This doesn't happen with the Oh mouth shape (I'm in the middle of creating mouth shapes), so why this one? I've tried renaming the tongue in Illustrator, and breaking up the tongue group, but it never shows up in Record view. What's going on?

Hi, I'm very new to Adobe CH, and for some reason it won't detect head or body movements from my webcam. This is not an issue with puppets or their setup, because I've used lots of different Adobe pro puppets to test, and none of them work. I've had 2 different sessions with Adobe technical support, where they've remote-accessed my computer, and neither were able to find a solution. I've bought an external webcam today, and its the exact same issue. My webcam connects, I can see myself, the audio and lip-sync works fine, but no tracking lines appear on my face, and no response from the puppets (adobe tech support did the same, and also couldn't get it to work). I've tried lots of different positions for me and webcam, also tried maximising lighting, I've disabled all other software from accessing my webcam, I've changed webcam settings, I've uninstalled and reinstalled CH multiple times (and installed previous versions), I've updated windows, graphics card drivers, webcam dri

having a weird problem that i didnt have before, i am unable to adjust audio DB normally, i can decrease it like normal but i cant increase the volume of audio tracks?

Version of ChA: 24.6 &  24.0Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)System Manufacturer: HPSystem Model: Victus by HP Gaming Laptop 16-r0xxxBIOS: F.21 (type: UEFI)Processor: 13th Gen Intel(R) Core(TM) i7-13700HX (24 CPUs), ~2.1GHzMemory: 32768MB RAMDirectX Version: DirectX 12DirectX Database Version: 1.5.9Card name: NVIDIA GeForce RTX 4060 Laptop GPUDriver File Version: 32.00.0015.5599 Been working with Character Animator for about 2 weeks and it was working fine until this week when I keep getting a GPU error upon opening the program.  I also get the error when switching between Rig, Record and Stream.  The microphone is also stuck in Audio Level Too Low and the characterizer does not says there No microphone input detected when I try a new catpure.  I have rolled back GPU drivers and versions of ChA, Media Encoder, and Bridge.  This problem seems similar to this thread...https://community.adobe.com/t

Subject: Issue with Audio Upload: "Handle Value is Not a Problem" ErrorDear Adobe Support Team,I am encountering an issue in Adobe Character Animator when uploading audio to a scene containing my puppet. Upon adding the audio file, an error message appears: "Handle value is not a problem."Could you please clarify what this error means and provide guidance on how to resolve it? I would greatly appreciate any troubleshooting steps or advice to ensure smooth functionality.Thank you in advance for your support!Best regards,Elizabeth

Not sure if this is a known issue but none of my searches have revealed anything.I'm trying to open a puppet that i've used to build 10 other characters previously and no for some reason I'm getting this bizarre issue.I've tried:updating character animatorupdating photoshoprestarting the programsrestarting my laptopredownloading the draft puppetusing a different puppetI'm unsure what's triggering this as it hasn't happened with any of the other puppets i've built in the past and as you can see the camera is working (top right) and I don't use a scanner.Does anyone know how to prevent this or a work around?

Internal error code: (521764949:496+1) attempt to index a nil valueHow to fix this?