Bug Reports

I imported an Illustrator file to Character Animator and the colors shifted drastically, as if they were overly saturated. Did a few exports including trying out the RGB/CYMK settings in Illustrator, as well as embeding the ICC profiles. Also, how come Character Animator has no manual settings available? Anyway, here's the workflow (which has never troubled me before):1.Save artwork as *.ai to my SSD (offline) - RGB, no ICC embeding2.Import *.ai to Character Animator3.This happens (screenshots): 

how to use puppets. mine are not responding. 

Hello together,We have the problem that the frame rate when streaming (streaming only) exterm becomes much lower and thus extremely jerky on the output screen connected via USB-C. instead of 24fps we only achieve 8.5fps.We have been able to rule out file size, processing power, etc. as the cause.It is also interesting that Pupets from the library do not trigger these problems. The value remains at 24fps.Does anyone have a solution here? Thank you so much. Pipo

when i open old CH files some parts that are in the pupet original in this case its a illustrator file, a psd file of a skirt are not loading anymore. is there a reason, or is the extension not supported anymore

Downloaded and installed adobe character animator 2023 on my Windows 10 Pro system and selecting File then New Project does nothing.  No dialogs open. Nothing changes in the UI. There are no errors. App is completely unusable. Tried uninstalling and reinstalling and got the same result.

I've been having problems with the triggers, I created different types of mouths with letters as activation keys doe the triggers but everytime I pressed those keys the default mouth desappears leaving a blank space in the recording panel and not showing the triggers at all. The other arm triggers work fine and they seem they have the same sset up as the mouths.I would appreaciate if any of you knows a solution! 😄

I can't download some puppets, example projects, or any of the resources listed in CH. I keep getting an error message advising something went wrong. I can download some puppets but not all. known of the example projects or resources. Can anyone help with this? It would be greatly appreciated!  

Hi there,I recently built a custom character using an OK Samurai Illustrator puppet tutorial, everything was working great, the puppet was responding to my face properly.  I wanted to do head turns next, so i followed the head turn and paralax video tutorial (using the puppet i had built from the previous tutorial) and by the end of the video, my whole character started to get buggy eg. the head started floating off the body, the head turns would cause the facial features to squish together, the pupils started to warp and the body doesn't sway anymore. Could someone give me a hand? Regards, Eph

I have computed lip sync from scene audio and trancript with the proper format and files, and visemes are produced, but no physcial mouth shapes appear at all. I am on version 23.6 Mac OS.  I have tried with stock puppets and it works well. When I am using an imported puppet, the visemes are computed, but for the playback there are no mouth movements or shapes. The lip sync is armed. I have troubleshooted by disarming everything except lip sync, this still has not worked. I have re imported the puppet, and this still does not fix the problem. Computing 3 takes from scene audio works, but the results are very poor for the lip sync. Any advice would be greatly appreciated for troubleshooting. I am happy to send the file over for someone to help me take a look at. 

he directory '/Users/harsheetgundecha2007/Documents' could not be created. Please check the validity of the directory path or parent directory protection or permission rights.

Hola,No he podido importar archivo de photoshop al programa Character animator. Cuando voy a importarlo abro la carpeta donde esta  guardado el archivo PSD y me sale como si la carpeta estuviera vacia "Ningun elemento coincide con el criteria de busqueda" el cual se encuentra guardado. Como hago para solucionar eso?

Hello ! The problem is prettty straight forward : some png file within puppet are not showing. Maybe it's a group problem ?

HiI can't use the lasr version of Character animator because of an upgrade of my old computer.I use version 23 which works fine. After I tried the puppet maker the move of the head of the puppet stopped.The caliberation doesn't work to.I uninstalled the program many times and installed it again, but the same problem.Can you kindly help me, please.

I've been using Character Animator's "Compute Lipsync Take From Audio and Transcript" for quite a while now, and I've noticed that, almost always, it fails to detect "w" in words that starts with it (i.e. what, where, etc.). I don't know if it is just me, but whenever I use that feature, I would have to go back from the start of the timeline and fix the "w's". My Lip Sync's Viseme Detection is already cranked up to the max in my Preferences settings. I don't know if there's like a fix for this or this is just how it is right now (if it's the latter, hopefully it can get fixed).

I recently opened a Premiere Pro project that has Character Animator dynamic linked to it...and that link was no longer working. I tried relinking them and got an error that says "Adobe After Effects 2023 must be installed to import this file". That doesn't make a lot of sense, consider that I'm not using After Effects and because I do have the latest version of After Effects installed. Any way to fix this?

Anyone else having trouble with their scene all of a sudden looking like this?

The camera works with all apps but on Adobe Character it just shows "Waiting for Camera".Have troubleshooted and can't find a solution.I'm on Mac OS Ventura.

I have never had this issue before but now I cannot export a scene from CA to AME. I am using a Mac Mini M1 with 16GB of memory.I have used a similar puppet before - it is 17mb photoshop file. The animation is not complex. The stage is quite big 2000x3000px and it a transparent background but I tried adding a green screen and it still did not work. I then downloaded Chloe and made a test scene with her but it would not export.There is no error message in AME, I just see the programme trying to encode the file but no thumbnail. I left it for 7 hours to see if anything happened but still the same thing in the morning. There is a file in the save point with 1mb of information.I tried uninstalling and then reinstalling CA and interestingly, Chloe test scene worked but then once I tried to export my other scene, it would no longer work, back to square one. Not sure what to do, whether this is a compatibility issue with the M1 chip but I have exported clips before.

When I try to upgrade to the pro version I get this error message that appears.Thank you for your help.

 I cannot create or open a new project, please help!!I've been stuck with this problem for a couple of days now, losing valuable time.I've tried to update installation but this did not help.

I don't have issues on my Mac but on my Windows computer, the scene gets wonky when moved from CH to ME.  Part of the left side is now on the right side 

I'm at my wit's end with this problem.  Char Animator lip sync is throwing in S visemes at the beginning of my words and in between words.  The audio is super clean. I use an audio booth and a high-end mic, and it's audio engineered to be clean. If I try to use a loaded transcript, Character animator crashes 10% through, even though it's only a 5-minute animation. My computer is a high-end gaming machine just bought this year so it's not a processing power or memory issue. I've altered the lip sync settings changing the db muting and the viseme detection and the problem doesn't improve.   I loaded an overly noise reduced and noise gate processed audio test file, and the same problem happens. Here's a screen capture of the issue. (and attached) https://youtu.be/7nOPv4yqC7s I've wasted all afternoon trying to solve this problem and I am so frustrated. 

I'm using an HP laptop and when select the puppet in the character animator, I got the GPU error, my system had DirectX installed. Anyway to fix it, so I can use the character animator application? The screenshot attached with all the system configure/settings Thanks,  

I been using character animator for 2 years now. never had an issue with the program till these past few weeks. i keep getting these errors. wont even let me rig my character. I am not using any cloud services. i am on a desktop and everything is in my internal hard drive. I un installed the program 3 times. I installed an older version of character animator to see if that would work but no luck. i keep getting this error with any version of character animator.  

I jhave a Tonor, I've used it before, but everytime I turn it on in Animator It makes audio very badly distorted until I turn the mic off..  When I try to record on.Any Audio is very badly distorted it also becomes very badly distorted.