Bug Reports

I activated a studio subscription for Substance 3D Painter and cannot download it even though my system fully meets the requirements(The screenshot shows the characteristics of my PC taken from the Nvidia App) .Windows version 24H2. 

I keep getting this error message when trying to export with texture presets  [Library agent] Failed to save updated preset 'PBR Metallic Roughness': The default library 'starter_assets' is only available in read mode because you don't have write permission on it.

¿Alguien sabe qué está pasando con mi Substance Painter que genera esas líneas? 

Hello 👋I recently bought a notebook (Acer Nitro 5) with an Intel Core i5-11400H and an RTX 3050.I'm trying to open Substance Painter on Steam, but it only says "running" and then stops showing that message after a few seconds. No window or anything appears. Can someone help?Thank you.When i clickAfter some seconds 

Tried saving my project and SP couldn't do it due to 'invalid resource image'. I have successfully updated all resources. Project still will not save. I have enclosed the Log. Hope you can solve this one! 

I was sent here after being in the support for 2 hours. My licence ran out so i went to the website and entered everything and it told me ill recieve an email. Long story short the email never arrived and you cant reenter your email adress if you dont get the email and the website states to go to the support.I had 5 customer service workers and all told me that type of licence never existed and one simply ended the chat when i state my problem. after a long time i finally had a worker that helped me. He told me that there seems to be a problem in the system and that when you had a licence once it wont send a new email and that i should come here to report this bug or state it as a problem.I would prefer that when the access runs out that it doesnt only tell you to buy the subscription but immediately give you the chance to renew that same licence instead of having to request a completely new one. especially because i have to state while requesting until when my studies will go.

I have created a custom shader expanded from "C:\Program Files\Adobe\Adobe Substance 3D Painter\resources\starter_assets\shaders\pbr-material-layering.glsl", it has total about 1600 lines. It works fine in 10.0. After updated to 10.1, I updated all the error qml to pyside6. But I got this error when using the shader. [Plugin - customUI/session/xxx...] Cannot read property 'description' of null@qrc:/js/shaders.js:308filterObject_@qrc:/js/shaders.js:200materials@qrc:/js/shaders.js:307displayShaderParameters@file:///D:/xxx/ArtRawData/Art/ArtPipeline/SubstancePainter/shelf/shaders/custom-ui/material-layer/custom-ui.qml:24 I tried to delete some functions to find the place causing this error. And I found this error will show up if there are too many parameters defined in the shader. Not related to certain parameters, but seems only related to the total parameters numbers in the file. I have around 900 lines of parameter defined 

the title. I got accepted for a student licence, put in the code and it worked but was on the wrong browser. when I changed it and tried to log in again to finally download substance it didn't work. so now I can't install substance. because if I try to use the link again with the code it says that the code has already been used. 

  Was about to work on some projects today, only to be greeted to this Alert. I bought a perpetual licese off steam before adobe bought them out. I thought a perpetual license was forever to use. I'm not really sure what to do next or who to contact to get this issue resolved. 

Hello, Python API is missing these two commands.Remove unused resourcersSave and reduce file size Best regards,Petr MaxaTake-Two, Zynga

Hi, I've been having the same problem for a long time, and it is that the program crashes, I try to uninstall, close the program, and open it again, but I can't find what's the problem. I have the version for Steam Substance 2024, and my laptop is:Windows 11 HomeProcessor Intel Core Ultra 9 185H 2.50 GHzRAM 32.0 GB System type 64-bit operating system, x64-based processor And always when I try to paint or add a material the program stops working and crashes, someone can help me, because I can change anything and work in my mesh 😞  

 So, as you can see I made a fill layer, added a black mask and then added a generator to it, but when I search generators in the generator tab I don't get any. Is this supposed to happen?

My .fbx file does not appear?I can use FBX Review to see the image, but when Import to Adobe.I gett a blank page?Please see attached.Many Thanks,Gerard

importing smart material with a [Invalid preset resource://xxx]Does this problem related to substance painter version?for example,, smart material exported in 10.1 ver and use in 10.0 ver

Trying to launch substance off steam with terminal to look at whats going on, im seeing no errors in the terminal on what is going on. I have no clue whats preventing it from launching. I am able to launch 9.1.2 version of substance but that is the only version that will work on my computer. if there is a different log to see the actual log of substance please tell me the directory to look at. steam + substance are both installed locally on here so I can provide the file.Specs:Cpu: AMD Ryzen 7 5800xRAM: 32gb DDR4GPU: AMD MSI Gaming Trio RX 7900 XTXLinux os: Arch

Hello there. So I'm editing a black mask using the Mask Editor generator on one part of the model and it's working fine, but when it's time for a different part of the model it lags tremendously.I've attached a video demonstrating the problem. If you're an Adobe representative and would like to help please provide your email and I'll send you the project file.Specs:Intel Xeon CPU E5-1650 v2 @ 3.50GHzRTX  3060 12GB16GB DDR3https://youtu.be/f-g0cPwRtAM

Hello!I've just installed Painter.I tried to download Ribbed Plaster material. It looks like it is loading but after that I've got just white material instead of downloaded one.Could anybody advise what's wrong with my steps?Regards  

I always get a freeze when renaming or hiding a mesh using the texture set list.This happens regardless of what model is imported.If I use the English version of sp it will still appear. The configuration I am using is CPU i9-13900k GPU RTX4090 RAM: 138GB System window11

Hello.I have been working with a figure from the daz studio library. I was able to get the back tattooing done, no issue.Today I was going to move on and add the scars I need to the face map.open the project and went to the baked maps.(I have followed a tutorial vid)the torso was fine, arms fine, legs fine...no issues.I dragged the face over to apply it and...whiteI removed it.Tried again. White.checked the layers.Checked the "material tab" it showed the map I tried to apply.I went and started fresh. Following all the steps in the vid. Saving it triangulated, collecting the maps, importing, "baking"....again arms, torso, legs...fine. ANYTHING on the face...white.(see attached screen shot)I did notice on the bottom a red notice saying issue with bitmaps?But no other information.How do I fix this so I can apply the scars I need?Thank you in advance.System: win 11Nvidia 3060 tiall updates.

Hi,So I purchased Substance Painter 2024 from Steam a few days ago. I only noticed today ( never read the features on the product store page ) that i am not eligible for any updates after the end of this month. So what about existing known issues/bugs with the current version i have,  or hotfixes applicable to the current version i have? Do I basically have 29 days left in hope that any updates dropping from Adobe to fix those will come in time before the end of the month, or else be bang out of luck to get any more "support/fixes" for the version I'm on ? . If so, that's just insane to basically grant a month of support/updates ( i think it should rather be 12 months from purchase date ).Had I known this, I'd probably have refunded the purchase, but I can't as I've now used it for more than 2 hrs.Thanks

For me the color picker tool doesn't show up when Ipressthe hotkey "I". It's  really slowing  y workflow for my current project so I would like to know if this is an issue that can be solved ?

After multiple attempts to reimport the mesh with various UV arrangements I can't get this mesh to NOT show UV seams. The mesh is imported from maya with smoothed edges, no layers or textures are applied. The seans are visible before and after baking, so not sure if baked maps have anything to do with it. Depending on the UV layout, some seams become visible, while others are no longer visible. The shape of the mesh doesn't allow me to keep it all together. Screenshots added below to illustrate the problem. This is where the stitches are visible: This is where they are not visible, though there are seams there. Rearranging the UV's creates makes them visible here on the other hand. This is the mesh with the current UV layout. Please help me understand what this is. This never used to be a problem before the 2023 update.  

When using Alt+Click on the only visible texture set to activate all the others again, Substance Painter just crahses.- If needet, i can provide the Autosave File. - For reference please view the attached video.- Log-File was already send via Report-Function PopUp on startup 

Hello everyone,I’m facing an issue where my Huion tablet’s pen pressure is not working in Substance Painter, and I’ve tried several steps to fix it without success. Here’s what I’ve attempted so far:Enabled and Disabled Windows Ink:Toggled Windows Ink on and off in the Huion tablet driver settings.Restarted Substance Painter after each change.Updated Drivers:Installed the latest Huion drivers from their official site.Completely uninstalled and reinstalled the drivers to ensure no corruption.Tested in Different Versions of Substance Painter:Tried Substance Painter 8.2.0 and older versions (including 2021 and 2020 releases).The issue persists across all versions. Confirmed Pen Pressure Works in Other Apps:Pen pressure works perfectly in Photoshop and ZBrush, so the issue seems isolated to Substance Painter.System Details:Substance Painter Version: 8.2.0 and older versionsTablet Model: Huion (H1161)OS: Windows 11 (latest updates installed)Question:Has anyone else experienced this pro

Hello, I am receiving this error upon attempting to open a Substance Painter file.Both versions of Adobe Substance Painter both on my personal computer, and work computer are the same, to my knowledge. When searching for this exact error, I actuallt can't find anything about it anywhere.