Bug Reports

I am not able to drag and drop Smart Masks on my masked layers in Substance Painter,    

Hello,I often use paint masks on black masks to designate areas where I want to assign my materials.Yesterday, I worked on a file with a lot of materials, using black masks and paint masks to assign them.This morning, when I reopened my file, some paint masks had visually disappeared from the black masks, yet the areas in question were still correctly painted.The black masks appear visually empty, so they shouldn’t be painting any areas.When I delete the black masks, the material is applied normally to the entire object, which shows that something specific was being applied.Have you encountered this bug?Thank you in advance,Best regards.

When following the hello plugin example from here:https://helpx.adobe.com/substance-3d-painter-python/api/plugins/hello-plugin.html Updated to use PySide6: from PySide6 import QtWidgets import substance_painter.ui plugin_widgets = [] def start_plugin(): hello_widget = QtWidgets.QTextEdit() hello_widget.setText("Hello from python scripting!") hello_widget.setReadOnly(True) hello_widget.setWindowTitle("Hello Plugin") substance_painter.ui.add_dock_widget(hello_widget) plugin_widgets.append(hello_widget) def close_plugin(): for widget in plugin_widgets: substance_painter.ui.delete_ui_element(widget) plugin_widgets.clear() if __name__ == "__main__": start_plugin()  When the plugin is enabled a new dock widget is added as expected.  But when disabling the plugin, only the QTextEdit widget is removed. The outter dock widget is still present, just empty.  With the plugin diabled there is now an orphaned

 I've just tested that simple shape that have 128 points and it lagges.note that this bug suddenly appeared.what the solution could be ?

I don't know what's happened, but after the newest update this week, when I start Substance Painter, I get an error that it was not shut down properly and it crashes.  When I try to send a report, it can't send the report.  I finally came here to manually enter the report.  After I close that window, Substance Painter starts and seems to function normally.My system specs:Device name NatTwentyProcessor 13th Gen Intel(R) Core(TM) i7-13700HX 2.10 GHzInstalled RAM 64.0 GB (63.7 GB usable)Device ID E233D4A2-8A56-48E1-AB35-FBEA8CB4F92AProduct ID 00342-21104-14527-AAOEMSystem type 64-bit operating system, x64-based processorPen and touch Pen supportEdition Windows 11 HomeVersion 23H2Installed on ‎2/‎22/‎2024OS build 22631.4169Experience Windows Feature Experience Pack 1000.22700.1034.0Manufacturer AcerPlease tell me there is no way that Substance Painter is too advanced for this computer I just bought approximately seven months ago because that would be absolutely ridiculous.

Hello, I tried to get the education version of substance painter but everytime i give in my e-mail it says "APO codes not available for this product". Is there any way to fix this?

Starting in Subtance Painter 10.1 suddenly it seems that the `'alg.mapexport.getPathsExportDocumentMaps` javascript command requires the `stackPaths` argument which has always been optional and is still depicted as optional in the documentation:   For example this fails:```pythonsubstance_painter.js.evaluate('alg.mapexport.getPathsExportDocumentMaps("export-preset-generator://viewport2d", "/path/to", "png")')``` Stack trace:```pythonRuntimeError: TypeError: Passing incompatible arguments to C++ functions from JavaScript is not allowed. At:C:\Program Files/Adobe/Adobe Substance 3D Painter/resources/python/modules\substance_painter\js.py(56): evaluate<string>(2): <module>``` But this works:```pythonsubstance_painter.js.evaluate('alg.mapexport.getPathsExportDocumentMaps("export-preset-generator://viewport2d", "/path/to", "png", [])')``` Even though the first command worked fine in Substance Painter 10.0 and below. --- For more details, s

hi. when opening substance painter i am immediately given this errori have tried quite literally everything that i can find in forums, youtube etchave deleted and redownloaded creative cloud, used the clean tool, updated c++ redistrobutables, logged iout and back in, deleted the app, restarted my computer and all of those at once. it is getting to the point where this is quite frankly a joke. a product so industry standard and expensive should not be prone to such issues. i have a deadline i need to meet tommorrow and am running out of options. help would be very appreciated 

hi,I have one texture set  5 UDIM  4k Res, substance has been super slow, i had to re-create my project and merge my layers , now new project is also very slow even though it has way less layers, Turning a layer on and off take 30 second, painting a brush takes 30 second to respond.*i don't have custome materials *No warning or error in my log*I have latest drivers*GPU:RTX 4090*CPU:Ryzen 9 7950X 16 core*Ram 64GB*NVME diskIdeally, i need to work in 4k.

Hi everyone, my system just upgrade to Win 11 and after that I am not able to open the software anymore, I've tried to search how to fix this problem on google but at the end nothing help, tried to reinstall for few times but nothing change, does anyone have any idea about this? Thank you so much for the help QAQ  

I'm having trouble launching Substance 3D Painter 2024 on Steam. I'm using Windows 11 with a GeForce GTX 1070, 64 GB of RAM, on an Alienware Aurora R7. Despite reinstalling, updating drivers, and checking Windows Firewall permissions, the program refuses to start. Any help would be greatly appreciated.

I am getting  Failed to decode error.    Photoshop opens them just fine  with Nvidia  plugin installed.    ps. probleem solved actually.  You need to save 8 bit RGBA and  16 bit gray   , not 16bit RGBA.   It's not great although  since I'd prefer to pack gray channels  into  one 16 bit  RGBA .   But looks like only Designer and Photoshop read them back.

The issue is that it seems like whenever I export the textures from substance painter the textures within the bullet hole seems to appear outside of the impact zone. Why is this happening? I would have to go back and redo the layer.   

já fiz o donwload do Substance e quando clico para abrir ele inicia e depois fecha em segundos de forma automatica  

I am using a Wacom tablet with a pen instead of a mouse. I have my pen's 2 buttons bound to modifier keys within Wacom's software and never had any issues with it in any other software, but in SP it seems to bug out and cause the modifier inputs to be unresponsive/not being recognized.I have to either press the same button on my pen multiple times and then hold it for a good second or two, OR I have to lift my pen and then attempt to press and hold the button again. After doing either of those 2 things it'll work for a random amount of time. Usually alt-tabbing onto another monitor/window breaks it again. The pen's working fine and in other programs there's no delay.I can alt-tab into Blender for example and instantly press and hold alt/ctrl/shift and I can see the modifier keys taking effect by the bottom toolbar changing.Same goes for any other program, the buttons take effect immediately, but inside of SP they randomly break and are unresponsive.This happens upon alt-tabbi

The program starts and i can load old *.spp and work with them, Only when i try to select a mesh in existing projects or new it crashes with this last line in log:[ ERR] <Qt> Cannot mix incompatible Qt library (5.15.1) with this library (5.15.8) The last time it worked normal is a month ago and since then i only updated the gpu-driver which i already rolled back and reinstalled SP. How can i even clean up the qt-library conflict, which doesn´t seem to be just one google search away?

Hi,As the title says, exporting a mask to a file often freeze the software and the process need to be stopped.It does not seem to always happen, but it was not happening before. I will take my current situation as an example;I opened an old substance file and try to export a mask to a file ＝ no problem.I close and open a new project that I have just started, then try to do the same ＝ Freeze.ver. 10.0.1Windows 11

hi guys! I have bought substance painter 2022. And Substance designer 2023 from steam. Now i made materials in designer before and they worked perfectly well. Except now, my materials either don't work at all or look COMPLETELY different. I have a log file, if you guys need it. But i desperately need help, because my deadline will hit in 5 days.

Whenever I try to boot up Substance Painter in version 10.0.0 or above, it shows a completely white screen and stops responding.

I having a problem with the mesh that i want to turn transparent, where does apears artifacts, like triangulate geometry in the mesh. How can i solve this ? I'm importing the mesh from Blender, and try to redo the uv mapping, exporting on obj, and fbx, and a number of different things !!

Hi, after my PC froze with my substance painter open It stopped working. when I try to open the file, It compares Invalid Binary Data and closes it. I don't know what to do please help me. I don't have any auto-save.

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Hello,  I have Substance Painter 2023 Steam Edition and it won't launch. I have no idea why. I tried looking for an answer in the forums but I haven't found a solution yet. OS Name: Microsoft Windows 11 HomeSystem: Model OMEN 25L Desktop GT12-1xxxProcessor: 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz, 2496 Mhz, 8 Core(s), 16 Logical Processor(s) C:\Users\Personal\AppData\Local\Adobe\Adobe Substance 3D PainterHere is my Log file:[INFO] <Qt> "[DBG INFO][RunTimeInfo]" projectName: "Adobe Substance 3D Painter"[INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersion: "9.1.2"[INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersionName: "Steam Edition"[INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildNumber: 3333[INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildArchitecture: "x86_64"[INFO] <Qt> "[DBG INFO][RunTimeInfo]" sourcesVersion: "3dc9c3a1a7902324d43145613f44b539a0d66f51"[INFO] <Qt> "[DBG INFO][RunTimeInfo]" osVersion: "Windows 10.0.2263