Bug Reports

I used to use Metal Edge Edge Wear generator and wear reference channel and alpha behavior settings, but it seems like these two setting disappered or maybe they were transwered to a different place?Previously these settings were below Mirco Normal and Height Mask, but now it's not and I cant scroll down furtherDoes anybodyhave the same isue or it's a bug? 

I'm not entirely sure if this is actually a bug or I did something wrong, but I'm unable to open a project I was just working on three days ago and I'm in a rather significant bind as I have a deadline to meet. I haven't had any steam updates since the 11th, I've been the sole person working on this file; haven't had it sent to me from anybody so I'm genuinely stumped on where the heck the file got a newer version than the software I have?I have Windows 10, Substance 3D Painter, version 10.0.1Build 3757 - 7b4ced7a122f076dd24be6ab0be2d1299d7509ff I already sent a bug report from the program itself but wanted to see if anyone here had any suggestions on what to do while I wait so I figured I'd ask.Bug report number (253903) if that's important at all.

Hi, These are the specs of my computer: AMD 5600X32GB DDR4ASUS TUF 570X-PRO (WiFi)AMD Radeon RX 7800 XT w/ 16GB I'm trying to open a file that's relative big but the program just hangs and decides to stop trying at a very early stage. The menu seem to work but the screen gets white. I can open some smaller files but the brushes are extremely slow. I already tried everything from what I could find in here (like changing the energy profile of the program and disable/enable options within the program). It feels like it's not detecting my GPU because loads are extremely low. What can I do?

https://www.youtube.com/watch?v=LnVhGGolN5cAdding Micro Details to baked lighting does nothing.This was already reported here:https://community.adobe.com/t5/substance-3d-painter-bugs/micro-details-not-working-with-bake-ligthing-stylized/idi-p/13815270

Hello,As you know, we must map a drive to share ressource and update libraries in substance painter or designer accross users in studio.  It's not enough to industry needs.Could you please develop this feature quickly.As there are already many tickets about this subject and given the price of software, I don't consider this problem as an idea or a conversation, but as a bug.Thank you

Since the 10.0 update (I have the Steam version) folders are grayed out and cannot be opened when dragging them in and out of other folders.They still have all the layers inside, but they cannot be accessed. The workaround is to copy/cut and paste them in and out of folders instead of dragging.

When I try to save, it won't let me and I get a few errors (log image is attached to this post).I've tried removing unused resources, and I've gone to file:///C:/Users/BRADLE~1/AppData/Local/Temp/2m19n17w.bmp on my drive and the file definitely isn't there.

Been folloing the workflow in the documentation for creating flow maps https://helpx.adobe.com/substance-3d-painter/painting/advanced-channel-painting/flow-map-painting.htmlAbout a year ago I tried it and noticed it was busted. Now tried it again, still busted. Checked the foums, problems are reported without any resposes by devs. I would love to see it fixed since it a really handy function 😞Problems that pop up are1, Using undo somtimes removed a whole lot more than your last stroke/action.2, Colors sometimes multiplies and cannot be painter over itself.3, Sometimes a stroke just breaks prior work, even when loading up a file from say, the day before.

When using the Substance Painter color picker on macOS (Sonoma here), all other windows get minimised. It's impossible to pick color from another app like this.

This is the log shown, when i open an FBX it simply doesn't open anything, none of the brush options shows up and it says "Untitled(Read Only)". How can I fix this?  

I have an OCIO environment variable pointing to ACES 1.0.3 config, which I share between other DCC software in my pipeline. Up to SP version 8.1.3 (or maybe 8.1.2?) it was possible to customize defaults in "Color Settings", "Bitmap import color space defaults", "Substance materials" and "Export color spaces" sub-sections of the "New Project" window's "Color Management" section. This has worked ever since OCIO support was introduced in SP. Something has changed however, and currently it's no longer possible to do this, because for some reason all dropdown lists are grayed out. Of course the defaults are completely wrong, so my pipeline is broken at the moment.  Was there any change introduced lately that now prevents from modifying OCIO defaults if OCIO envar is set? If so, then what was the rationale? Or is it a bug? (Steam, SP 8.1.3, Debian Bookworm)   

I badly need help, substance painter randomly restarted my PC while texturing. It kept happening over and over again. It would open for a bit and then it immediately restarts my pc. I've also tried other files, to see if the file I was originally working on was corrupted but it still does the same thing. Substance painter restarts my PC whenever I do literally anything. It restarts my PC when I bake textures, it restarts when I access the assets tab, it restarts when I paint on textures. I have done everything I can from reinstalling the app, updating drivers and installing Windows updates. I never tampered with any of substance's settings or preferences. I've also reset my computer, as in reinstalling Windows all over again and redownloading all my apps, CC and substance painter but it still does the same thing.  I do not know what to do anymore.

When opening a particular FBX file and some others, substance painter will begin to load the scene then crash very shortly into the loading process. Initially, increasing my virtual memory from 12 GB to 16 GB seemed to allow me to open some additional files, but the one I want to open next will not load. It occaisonally makes it into the auto UV unwrapping stage but only makes it into single digit % completion before crashing (I would like to auto uv unwrap the model). After increasing virtual memory to 256 GB, it still crashes and doesn't appear to utilize a noticable percentage of virtual memory when viewed in performance monitor when attempting to load the file (viewing % Page File utilization). This makes me think that virtual memory isn't the limiting factor. Any information that could help me open my FBX file for texturing would be greatly appreaciated. In case it might be useful for troubleshooting the issue, here are some details on my machine and Substance Paint

I'm pretty new to the software, i think i might be doing something wrong. I wanted to import an alpha on top of a opacity layer and there is this pesky gray border around it. Shoulden't it be transaprent? I've tried to play with blending modes, I also tried using an anchor.The only thing that i came up with is manually painting it out with a mask, but thats not precise..Can someone help me here? Without the opacity layer underneath, everything works as intended, there are no gray borders.  Alpha with opacity channel on and off.  

Dear Users,   AMD Radeon PRO 23Q2 card drivers present some issues, unfortunately, no other driver option is available. We are looking for a workaround at the moment with no guarantee. If you have an AMD Radeon Pro 23Q3, please contact AMD support.    Best regards,   Geoffroy SC 

hallo ich möchte mir substanz studenten version holen hab auch alles angegeben nun kann ich die mail nicht finden das sie meine dokummente nicht öfnnen können und stehe ziehmlich auf dem schlauch was mach ich jetzt?

I just got yesterday my student license to use the 3D softwares, I am getting the button for installing the programs, but whenever I open the installed app, in my case Substance 3D Painter, I keep getting this message where it asks me to either Quit, buy it or starting a free trial. As I mentioned earlier, I already have an active student license paired with my account. I have tried several things that I found on the internet, including signing out/in, reinstalling both Creative Cloud and Substance Painter etc.

Hallo, ich habe Substance 3D Painter von Steam, aber das Programm startet nicht mehr.Das Programm ist aber auf mein System schon mal gelaufen.ich bekomme keine Fehlermeldung nur den Hinweis:Substance 3D Painter 9.1.2 reagiert nicht, wenn sie das Programm schließen gehen möglicherweise Informationen verloren.Der Fehler tritt immer bei Neustart auf.Ich habe es mehrfachdas Programm in Steam neu installiert oder reparieren lassen ohne Erfolg.Meine Hardware entspricht den Heutigen Standard. 3080GTX Nvider 10GBVRamIntel Core i/ 10700KFASUSTeK PRIME B560M-KDDR4 32 GB

Hi there. So i loaded my low poly to substance painter but I get this strange shadow or shade issue and i can't figure out. This is without any baking or so it like this when i import it to substance painter so it has to do with the face. Here is the issue and i'm including how i showed the wireframe and the face orientation

Substance Painter koşmaya çabalıyor ve geride kalmaya devam ediyor. Basit bir düşük poli tasarımda bile bunun olması normal mi? Özellikle nesneleri hareket ettirdiğimde ve döndürdüğümde oluyor. Bunun nedeni nedir ve nasıl çözebilirim? Bilgisayarımda diğer şeyler iyi çalışıyor.

Hello Friends, I originally purchased Substance Painter on Steam but noticed that I couldn't upload any files so I purchased a license from Adobe. I go to File> Import Resources> Add Resources> Click on a file and it won't upload. I've also tried Dragging and Dropping but it won't load. I've used Substance Painter before and never had this issue. I've tried multiple files including obj and fbx. Same result. I'm not doing anything extraordinary like UDIM's. All very simple files with the UV's properly layed out in Maya. Please help. Also, I've removed and re-uploaded Substance Painter three times with the same result. I can open tutorials that have sbsar files. I'm on Windows 11 running a GeForce 3080. Thanks much

Hello!  I've come across this issue multiple times and others have posted about it online, but still haven't been able to find a solution.  Attached is an image showing the issue.  A simple sphere divided into 3 uv islands, with a simple metallic material applied via cylindrical mapping (which should not have any visible seams).  Isolating the normal channel shows no seams, and actually none of the channels have any seams visible as one would expect.  However the material view shows clear seams where the uv islands meet.  Exporting maps and taking them into a separate rendering application results in the seams being visible just as in the substance material viewport.  "hiding the seams" isn't always possible, especially when dealing with large metallic surfaces that have to be divided into separate udims to produce an acceptable level of detail.  Please help!  

Hello everyone, when I try to import any .fbx project Substance Painter returns this error: [Project management] Failed to open project 'C:/Users/APRENDIZ/Downloads/BrazoMetal.fbx' What could I do?

why my substance painter is missing default textures?The first time I downloaded it everything was fine, I had to restart my computer and I downloaded it again and that happened  

I spent hours on this problem before finding the cause.  I'm trying to create some decal materials but for some reason the normal map kept looking wrong.  It seems the issue is "Warp Projection" which seems to be the default when holding alt to add as a decal. in the below image the top is warp pojection while the bottom is UV. The issue also does not occur in Planar Projection mode.,