Bug Reports

Heyhey, guys! I am a bit frustrated right now because my Painter keeps crashing whenever I try to open a certain file. It's not just that file, though, but also all autosaves of it (going back about an hour before the last manual save). It opened just fine earlier today and I had no issues with it at all so far. An older version (basically without actual progress, though..) opens without issue as well. So far, I have restarted my PC, updated my graphics driver, made sure that Painter launches using my GPU, moved the file from my external hard drive to my local one and tried to run Painter and open the file without anything else running at the same time (to make sure all resources are reserved for Painter). Nothing has helped. It just crashes about a second or two after I try opening it. There was one instance where it took a few seconds and it looked like it might be loading the file, but it just crashed again after a few seconds. I didn't even do anything overly fancy.

Why does Painter insist on going back to base color from mask mode when I switch layers? Working in mask mode is often the quickest way to see which surfaces in a complex scene have which materials, but every time I switch layers it jumps back to base color. This is really disruptive to workflow. With a complex scene with many layers, keeping track of material assignment is already extremely difficult in Painter and it's important to try to avoid overlapping materials. So masking is very important. Working in mask mode to quickly check thru all layers in this way would really be the fastest method... except Painter jumps out of this mode with every layer change, and all the associated redraw time that this entails. Think I really might have to learn Mari.....

Hi! I have a problem.My Autosave plugin settings are not saved.I am trying to configure this plugin, but after I close Substance Painter and open it again, all the settings of the Autosave plugin are reset to the default ones.What could be the problem?Windows 11 operating System.

I recently updated to Substance painter 12.0 today, updating one of my projects I was working on.I then go to export the textures to files, same as I’ve done for years on previous versions and..it does nothing. Just sits there, no files generated, just stuck on computing textures results.Have tried reinstalling, no change. Was working fine on the last version.

Substance Painter 12.0.1 I have this issue where after baking all the maps look fine except world space normal (see first screenshot). The mesh is triangulated in Blender before export. And I have re-imported the FBX to blender to triple check this. Must be some baking bug in painter? Not having a correct world space normal is really messing up all the smart materials, not sure how to fix it. World Space Normals in Painter Blender MatCapAttached my exported FBX if you want to test it.

Hi guys, I'm having an error when baking any model in the software. It creates artifacts on the AO map that are the same in all models. I tried to find a solution for this, but I was unsuccessful. Could somebody help me?  

Hello yall,So I recently began a 3D model journey in which I would texture using photoshop. I decided to pay for Substance Painter on Steam to use a better program. [according to other creators]. However I have recently run into a issue.Any time I try to export a texture file the program will crash. Sometimes I can export a texture or two before it decides to crash. I am exporting what I consider a basic texture, 2D View png 8 bits 2048 and Dilation + transparent, I tried to make it 1024 and still crashes.My computer is not buns at least I don't think so, my specs are a Ryzen 9 5900x amd gpu 7900xtx and 64 gb of ram. I have 3tb of free space on the drive where substance is installed. If anyone knows a fix or a way to trouble shoot please let me know. It has stopped my work flow. 😓I watch my PC usage and nothing seems to spike while exporting. This just started recently and I even rolled back but nothing changes if anything it got worse

Since the last update, everytime i export a model directly to subtance stager to take photos, the model doesnt export the roughness channel, you can see in the first photo how the model dont have any roughnes map, looks like plasticine, the second one has the same materials and the rouighness look way different, works perfectle and was exported with older version, this ruin all my workflow since the update, someone else has the same problem?? 

Right click white circle appear on the top with wacom tablet.Why? It is 2024. But this bug is existing last 20 years. And still here!In photoshop, Illustrator. Now in the Substance Painter.You need this everytime. Right click + alt  - navigation. Right click  + ctrl - change brush radius.And everytime you have this huge white circle with right mouse click.How to get rid of this?

Substance Painter 11.1.3 consistently Generates Thumbnails will scroll through assets, whether its materials, smart materials, alphas, etc. I have set the icon memory budget to 2000MB. I also used Environment Variables, SUBSTANCE_PAINTER_PREVIEWS_MEMORY_BUDGET, set to 24000. When scrolling through assets Substance Painter slows down significantly, where adding a material or smart material takes an extrememly long time to apply or load.5950x RTX 3090128 GB RAM All nvme SSDs

Accidentally overwrote my SPProject and my autosave won't open giving "Failed to Open Project", I have v 11.1.3 but the original project and it's autosave were created in a previous version in end of January. Need help opening this autosaved file since it’s a work file, it weights 3.21 GB so I'm sure it's not an empty scene because that’s pretty much the same weight the original project file had, just cannot get to open it, can anyone help with it?https://we.tl/t-kklfzFDR77 wetransfer stays up for 3 days but I can update it after it expires if needed.Really need to open this file!😫

Hello. recantly I bought mobile device with new Ryzen AI MAX 395+ including 8060s iGPU. Unfortunately I encountered problem with GPU accelerated baking, CPU only baking is working perfectly fine. When I click bake, programs starts to proceed with baking although no progress is being shown. After a while baking finishes, but nothing changes in terms of viewport ouput and when I try to interact with it nothing changes ,viewport become static. I can freely interact with UI though like nothing ever happened. When I check the log file it says that baking has actually has been completed but few lines above there is fatal error saying:[ ERR] <Qt> "[DBG ERROR][Main]" "[SALpp] [Level:FATAL] [Component:DeviceLost] GPU Device lost: driver crash or TDR"I tried to increase Tdr value to as high as 180s for both keys, I also was testing it with different VRAM allocation values, up to 48gb (16/32/48gb, 48gb being max as my total system memory is 64gb of ram). That haven’t resolved the problem th

# note that this bug only happens after you first open the scene# if you perform operations that modify the file during the same session, the error does not reoccur# oddly, this seems to happen with large numbers of meshes with only some of them being enabled# my test scene had 9 meshes, and if I enabled anything less than 4 of those 9 meshes in the# geometry mask on the group layer, it generated a ‘vector too long’ errorimport substance_painter as spcurrent_stack = sp.textureset.get_active_stack()selected_layers = sp.layerstack.get_selected_nodes(current_stack)for layer in selected_layers:    if layer.get_type() == sp.layerstack.NodeType.GroupLayer:        enabled_mesh_names = layer.get_geometry_mask_enabled_meshes()

import substance_painter as spcurrent_stack = sp.textureset.get_active_stack()selected_layers = sp.layerstack.get_selected_nodes(current_stack)for layer in selected_layers:    if layer.get_type() == sp.layerstack.NodeType.GroupLayer:        # this always returns an empty list, regardless of the number of effects on the group layer        layer_effects = layer.content_effects()

Inside Painter, MacBook trackpads only control zoom when two-finger swiping and nothing else. Swiping zooms, spreading fingers does nothing, shift+swipe does nothing.I would expect it to work the same as the 3D view inside Designer, in which two-finger swiping rotates, shift+swipe pans, and finger-spreading zooms in/out. That’s how all other 3D applications I’m aware of also handle trackpad navigation, so this doesn’t seem like an intentional design choice.

Hello. I added some plate polygons to add some flair to the model. Then I added a color material to the plate polygons and baked it again. However, doing so caused the previously normal drawing to collapse.I checked it several times, and it was the exact same model except for the plate polygons, and there were no problems with the color material. Therefore, I consider this a bug. 

I need help fixing issues with the latest version of Substance Painter.It's becoming almost impossible to work.The first bug I encountered was objects becoming transparent when I scrolled. Annoying, but not too much.I also have different channels that disappear randomly in certain places, but hiding and redisplaying the materials is usually enough to fix it.The most annoying one is this: when painting in a mask, visual bugs appear, but more importantly, what I've done randomly disappears. (see in the video)  Sometimes it suddenly becomes very pixelated with no way to go back. Substance Painter 11.1.2Windows 11

For bake maps imported at file creation, the auto-updater doesn't do anything either by itself or when manually clicking update assets. The only thing that reloads that map is the old method of right clicking and choosing Reload. Substance Painter Version 11.1.2 Build 5115Windows 11

 

Has anyone encountered issues upgrading from v11.0.3 to v11.1.2 (any version above 11.0.3)?Specifically, I am getting crazy black and white striations in my viewport when in 'material view' mode (see grabs) when opening in v/11.1.2This only happens with some of my projects (about half of them). All of the projects I have tested were completed in v/11.0.3, and textures were successfully imported/applied to the same corresponding meshes in UE5.A few notes:- All of my projects (good and bad) have the same color management settings (see grab)- All of my projects Channels (good and bad) are perfectly fine in isolation.- The only thing that chills out the 'striations' is turning off 'Activate Temporal Anti-Aliasing' in the Display Settings. This only chills them out a little though, just enough to see materials peeking through the harsh white lines.I have tested every variable I can think of and have reached a dead end in my brain.

希望能像3DMAX的此功能，在镜像绘制的时候才能画出完美图对称图形 

On Linux, Substance 3D Painter 2025 has a regression in version 11.1.2 where the color picker modal window no longer appears.Versions 11.1.1 and 11.0.3 work correctly on the same system.Since Steam does not allow downgrading, could you please expose 11.1.1 as a beta branch so Linux users can continue working while the regression is investigated?This would be extremely helpful for production use.i have nvidia rtx 5090

Hello Together, I would like to request a free educational License for the Substance Suite via this site of yours: https://substance3d.adobe.com/education/I know that i once already acitvated this license, but i want to renew it!Unfortunately, when i put in my adobe email, it says "request succesful" but no Email shows up in my Email Server. I tried using different accounts but the problem consists. I also tried putting in an E-Mail not connected to any Adobe Account ,in my case educational, inside but it didn´t help.I saw in other forum threads that this is not a new Problem.But I also saw someone from Adobe, that asks for their E-Mail, in Order to help. That would be great!Thank you 

HelloCannot enter text into some strings/field, like search bar in substance 3d assets, other like in Y position of HDR… I can click the field, but when typing nothing happens…Substance Painter 11.1.1OS-X 15.7.3At startup I got some errors message about missing fonts, not sure it is related.Any idea ?

Hello , i am contacting you because i can not download Adobe Substance 3D add-on for Blender from the official website and when itry to download it it shows Sorry, we couldn’t find that page. Can you help me please? thank you in advance