Bug Reports

I use Substance Painter and at the moment I can't use it because it can't connect to the adobe server.Can someone help me with this issue?Thanx

Please give a complete answer in a short time.Will this iray problem be solved in 50 series cards or should I replace this card with 40 series.. and sell this card at a loss?

Iray stuck on 'warm-up' with RTX 5090 – only works with CPU enabledeugene_lukasHi,I recently upgraded to a new ASUS RTX 5090, and I’m experiencing an issue with Iray in the latest version of Substance Painter.All system and GPU drivers are fully up to date

Hi, So the path tool in the newest version of substance painter is bugged now as it won't allow stitches to loop across the full path if the size is too small. This was never an issue and is causing a lot of extra work for us now to fix. Any ETA on a hot fix for this?

On the newest version of Windows 11, with the newest versions of Creative Cloud and Substance Painter installed. This is my first time installing an Adobe product and I've run into an issue where Substance 3D Painter gives error code 205, says "Substance Painter has encountered and issue and must close, you will not be able to use Substance Painter at this time" and crashes every time I try launching it, sometimes taking longer than a minute to do so. Both Substance Painter and Creative Cloud are the newest versions, and this issue doesn't occur for Photoshop, only for Substance Painter. I've tried uninstalling and reinstalling, as well as installing it onto a different drive with more storage free, I've tried having no other apps running, I've tried signing out of Creative Cloud, restarting my PC, then signing back in (About a dozen times now), as well as signing out of CC, then restarting, then signing back in through the Substance Painter app instead of the CC app, I've tried cleari

I am getting this message periodically and time consumingly.  "[Project management] Save failed - this is unusual, check previous messages for more information" I can't share the file as it's covered by an NDA, but I see no reason that the file should save fine one minute and not the next. This program is supposed to save me some time texturing and I'm spending half of it dealing with nonsense like this.  Sorry for my irritation but I just lost a couple hours work due to this, as I also had to disable the Autosave function as it was taking just over a minute per save, which is not conducive to good workflow.  Anyway, I appreciate any assistance.

Hi, I have a very inconvenient issue/bug with my Substance Painter.From a random point, my file doesn't want to save anymore, even increments.I've allready lost a day of work with this, then the next day I didn't had any issues, and today here we go again, it stopped saving at 11:06AM. (It's now 11:50)The auto-save are not working eather.He you can see some screeenshots: Apparently, the autosave stopped working at 11:06AM but the regular "crtl+s" never worked as the last save is indicated the day before (see file explorer screenshot) My substance Painter is up to date, my disk have space in it.Disk ref: Crucial P5 Plus 2To (ssd M2) Thank you in advance for helping out with this ! 

The Gradient Filter has problems with color spaces. It does not respect them.

I have encountered a problem - when I have multiple different texel densities on UV islands, Painter incorrectly renders normals.This is a test mesh in Blender - the rectangle has denser UV [2.5x to be exact]:  Here we have incorrect normals in Painter with a visible rectangle:  But when tessellation is on, height displacement is calculated and rendered correctly: All mesh maps are baked.It seems to me that the quantity of decreased normal is directly proportional to the ratio between the two texel densities.This is a substantial problem since height in Painter is ubiquitous. 

导入 OBJ 文件时出现命名错误，导入 FBX 文件时硬边和软边乱七八糟。

Window handles (splitters/resizers between panels) are very unresponsive or difficult to grab and move. This affects all resizable interface elements (e.g., viewport/panel dividers, layer stack, properties panel).This issue has been present across all recent versions of the application. Given the current subscription cost (€25/month), it would be reasonable to expect a more polished and production-ready user interface. This behavior feels more like that of a beta version, and it significantly impacts the user experience on macOS.

Substance Painter always crashes whenever I try to increase my texture set resolution from 1024 to 2048. I can't even just export at 2048 because it will also crash doing that. Before setting my texture set at 1024 to work on, it was at 2048 and it kept crashing on me whenever I reopened the project and did anything regarding certain layers. I finally got around that by setting the texture set to 1024 but now I can't bring it back to 2048. I have reinstalled Substance Painter. I tried some solutions that worked for others, such as disabling "Hardware Support Acceleration". I constantly use "Save and reduce file size". In the shader settings, I have set the Specular Quality to "Low (16 spp)". Nothing solves this. It always starts with the green loading bar then after 5 to 10 seconds it closes on me. Also, I sent my instructor, from a course I'm taking, my project and he had no issues exporting the texture set at 2048. My PC specs are: RTX 4070 Ti, Ryzen 9 7900X, 64 G

Hello! I'm having this issue with laying some stitching over some denim material. The problem is that it's not layer properly over the height/normal of the underlying fabric. In the official tutorial it's just laid on the materials with no problem but when I do it the stitch doesn't override the height information. What happens then is that the fabric yarn goes over the darn stitches. Any help would be greatly appreciated.Here's the problem and my layer structure for reference. 

Soooo I have a spp file that I was working on.I cannot open this file all of a sudden since SP crashed instantly when I open this file.Is it possible to recover this file? 😧  I've attached link to my GDrive since this file is pretty big. By the way, I worked on this file under 11.0.0 version.  https://drive.google.com/file/d/1b3gAFVsov5shTAK7G20idin3KXY_MvHJ/view?usp=sharing Thank you in advance! 

Hello. So when I attempt to export anything with the 2D View export preset (whether 1 fill layer or anything bigger) , it exports a blank / black map and freezes the entire program. I've noticed this also only happens after I bake (the bake settings are barely changed, only the dilation width and use LP mesh are ticked) , if I attempt to export with 2D View before baking it exports fine.  I have tried reinstalling the program, changing the bake settings, and messing around with the export padding, but none of it has worked so far.       

when drawing with the path tool, if you navigate with the 3dConnexion mouse, the 3d camera turns off. if I do not restart the program, it does not come back.

I wish to open a substance file my friend had sent me but it says i need to update my substance painter to verison 9.0.0 to do so. There is no update button on my steam 2022 substance painter help tab. I dont know what to do.

I just upgraded to the latest version of SP and wanted to try the Automatic CageThe moment i enable it the Bake Selected textures gets disabled even though it generates the cage in the preview . After this switching to any of the other Cage options keeps the button disabled , if i close the baking menu and then reopen it with my cage set to Distance Based it keeps the button disabled.I need to close SP and reopen it for the button to come back as long as it was set to Distance Based.I do have an error when loading the highpoly , it doesnt seem to be an issue when i baked with Distance Based Cage[Scene 3D] [GenVertexNormals] : unable to compute normals because some triangles were too small in mesh Head_High1

In Substance Painter, I can't render with graphics, my graphics card is 5080. When will the new version of Painter come out that has the updated iray version.. Because I heard that iray should be version 2024.. This problem is also in Designer.. If possible, prepare an update for this problem for 50 series graphics cards as soon as possible.. This is a very big problem for users.

Issue: Adobe Substance Designer 2025 (IRAY) Never Starts Rendering (RTX 3090)Problem Description:IRAY rendering never fully initiates in Adobe Substance Designer 2025 (Steam). Logs indicate consistent failures to load critical libraries (libnvindex.dll and associated DYNLIB errors). The GPU (RTX 3090) is correctly detected, but IRAY doesn't utilize it at all—CPU load stays at 100%.Error Logs: [WARN] DYNLIB main error: Failed to load library[WARN] INDEX main error: Failed to load libnvindex.dll System Details:GPU: NVIDIA RTX 3090CPU: Intel i9-14900KRAM: 7600MHz 64GB DDR5Driver: Latest NVIDIA Studio Drivers (clean installed via NVClean and NVIDIA app)OS: Windows 11 (fully updated)Substance Designer 2025 (via Steam)Steps Already Taken:Updated Windows 11 to latest available build.Clean-installed latest NVIDIA Studio Drivers multiple times.Clean-installed Adobe Substance Designer multiple times.Temporarily disconnected all extra monitors to rule out display conflicts.Verified GPU

What material is supposed to look like compared to what it looks like on the model....Have all the quality settings maxed out...  this is with roughness to max, it should also be matte. not look like wet slop. All pro materials behave in a similar way.

It seems python any plugins I try to use doesn't work. Substance Painter version is 10.1.1, installed on Win 11 Pro 23H2, even after clean reinstall of SP, scripts still doesn't work. Ofc I put plugins in correct folder, double checked. One of the scripts I tried is from here https://helpx.adobe.com/substance-3d-painter-python/tutorials/creating-a-python-plugin.html, But plugin doesn't load, no custom_export in Python menu, nothing. I included error message.

Every time I open Substance Painter or access adobe.com this warning shows up. It's weird as it doesn't show up on my mac, only my windows pc. I've done virus scans with avast, avira, malwarebytes, microsoft, f-seure, microtrend, etc and it doesn't find any virus. I cant find anyone else having this issue online, so I dont know if its like malware related, a false positive, or if the SSL really did expire. # Update - I spoke to support, they said its a false positive. Please contact norton and get it sorted. You don't want all norton users to see these messages. 

the occlusion looks broken after bake the mesh ,the uv of the mesh doesnt look overlaped 

I have discovered this twice today after many hours of painting several lines across my spaceship model to create panel lines. It will seem as though everything is working fine, but at a certain point I will realize that detail I have added will just disappear. I save often, and the lines will still be present after saving- I'm not sure when it is happening or what is causing this work to disappear. I did not reimport model at any point- it was imported when I originally created the Painter file. For the layer, I am using a fill layer with a black mask and painting the lines as white lines to the mask, rather than painting in a regular layer. My next step will be to just use a regular layer, which may or may not fix the issue. The model has a fairly large set of UDIMs (41 total). Is Painter just unable to handle that many UDIMs (sized at 4k)? Or has anyone else experienced this before and found what might be causing it?