Bug Reports

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck. Any other suggestions on what I can try? Setup  Home computer Windows 10 Desktop Wifi Connection (verified internet is working) Selected option to store original files on a NAS (synology, used a mapped drive) Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019) NGL Version: 1.11.0.8 Operating system: Windows 10 OS Version: 10.0 [18362] Application architecture: x64 System architecture: x64 Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor              Logical processor count: 16 Processor

Please help. The brush tool and sky detection crashes and closes Adobe Lightroom every time. Why?

My Lightroom app keeps crashing. This started a couple nights ago. I was trying to use lens blur and it was saying they encountered and and issue and needed to close and prompting me to send an error report. I stopped trying that and just kept working then suddenly it closed with no warning. After that I tried probably hundreds of times and sometimes it would close immediately while other times it would let me navigate to a date & image and then close. The next morning it worked fine for 2 days and then tonight the same issue has started. 

I am a real estate photographer and will often shoot 300+ photos a day. When editing I use the "Auto transform" tool under the upright selection in the geometry tab to straighten my photos. Then problem occurs when I copy and paste this setting (under any condition) the actual transforms get copy and pasted, and not the "Auto transform" selection. Its very frustrating when editing 300+ photos because each photo has to be selected, and the geometry section has to be reset and reset to auto in order to work. This was never an issue on Lightroom Classic. Its quite frustrating, since I got myself an iPad Pro to do work on the road, but this has made the program useless for this type of work. 

After last update (blur effect) I can't render after edit pictures on my iPhone 12 pro max. Any thoughts?!

Hi! I have the same error with code T20200121 and my mobile LR version is the latest - 5.2.2. I’m using iPhone XS, iOS version 13.3.1 Note: This conversation was created from a reply on: Lightroom Mobile (iOS): "The photo failed to load" on iOS after sync from Classic....

This has happened to me a bunch, both before and after the latest update.Often I use LR Mobile to spot check how my photos look on a mobile device, then I go back in to edit. If I do and edit that involves photoshop and saves as a TIF or PSD often I will go back to LR Mobile and see the edited photo just as I expected, but when I save to camera roll an earlier stage in the edit is exported. If I try and change any attributes the image in LR Mobile with switch from the latest edit to the previous edit as soon as a slider is touched. This seems to happen consistently when I am viewing the TIF or PSD on my phone, then jump back in to photoshop to adjust. After LR desktop syncs the new edit it's in LR Mobile where the issue occurs. In these situations I've found no solution except to use dropbox to send the final edit to my phone.

Chromebook.  Mobile LR .  All sliders jump to zero when touched if the mouse pad is not held down at the same time.  Really annoying and didn't do this until latest update.

Hey. I have a problem with Lightroom. When I hover over a preset, the preview of the photo displayed is different from what appears after I click and apply the preset. When I hover over a preset, I see that the parametric curve is changed while the others remain unchanged, but after clicking on the preset and moving the mouse around, dots appear near the point curve, red, green... These changes are in the preset, but it's strange because they aren't displayed after hovering over the preset and then they appear.  This happend too on my frined Windows computer. I have checked those presets in my Lightroom Classic and everything is ok.Check out my video with this error, and sorry for my English but I don't use it every day 😉https://youtu.be/c0l-90cY1XYAll Lightroom info at the bottom 🙂Thanks for your helpPaweł Słowikwww.slowik.eu Wersja Lightroom: 7.1.2 arm64 [ 20231210-1901-9bac95f ] (Dec 10 2023)Wersja NGL: 1.36.0.9Wersja WF: 6.1 6106173Wersja VF: 1.0.135.7Wers

This is similar to this old bug P: Desktop: Resets recently edited photos randomly and won't shut down   Edits on both DNG and TIFF files often (maybe 20% of the time, which is a lot) completely reset to the original version. The history view shows no newer edits meaning the work (crops, color adjustments, brushes, etc.) is gone. Context:   Mac Studio M1 Max (64GB RAM) running Sonoma 14.2.1 Lightroom 7.1.2 I've used Lightroom from its first beta and the cloud version for some years and never had this happen prior to the latest Lightroom update I've had a couple images get "stuck" in this condition meaning I tried repeatedly (perhaps five times) to crop them and they always reset after 10 or 20 seconds back in the grid view   Things I have tried that seem to work once or twice but not reliably:   Wait for the cloud sync spinner to stop before leaving edit mode for an image Always switch back to main edit or detail view before returning to grid mode   I

Lightroom CLoud 7.1.2 on Windows 11 I just noticed that the undo and redo buttons are always greyed out and do not work. Keyboard shortcuts for the actions work, but I like to use these sometimes.

In Lightroom v. 7.1.2 on Windows 11, the Geometry Panel has been moved to the Crop Tool panel. It is no longer possible to use the Arrow Keys (left-right, up-down) to adjust the sliders in the Transform Sub-Panel. These keys now move the image around because the Crop Tool is now open. Also, it would be nice if the wheel on a mouse could also be used to adjust the sliders in any Panel, as can be done in Lightroom Classic. Moving the Sliders with the mouse pointer in any Panel for me is not very precise. Thanks for your consideration. Bruce Ward

Lightroomモバイル版をAndroidタブレットで使っていますが、横置きした際のグラフ表示が極端に小さく表示されてしまい使いづらいです。縦置きにすると写真の表示域いっぱいに使って表示されるので仕様なのかもしれませんが、現状においてトーンカーブを使う時だけ縦・横切り替えています。横置き時のグラフ表示を極力大きく表示してほしいです。   -English- When used on a tablet device, the display range of the tone curve differs when the device is placed vertically or horizontally. The display will fill the screen when placed vertically, but will be extremely small when placed horizontally. I would like the display to be large even when placed horizontally.   - [上]縦置きの場合 / [下]横置きの場合 -  

I just installed Lightroom CC on my new laptop and the Undo button isn't showing up at the top right as it does on my old one (it's to the left of the Share button, separated by a vertical bar). I can't find a setting anywhere to show hidden toolbars. I can undo from the Edit menu or by pressing CTRL-Z, but I prefer the toolbar button. Any idea how to display the Undo/Redo toolbar?

Hello ,   When taking picctures with Lightroom on my Iphone (14 pro), sometimes in high light I have violet circle come up, or just violet zone.   Somebody knows why ? How can I correct this ?    Here some picture   Thanks for your help.

Couple months ago I could easily assign a check or x rating to my photos to speed up culling unwanted shots. On the newest version I can't find a way to do that. Please advise. Thanks!

I've had this happen more than a few times: Lightroom clears all my edits from a photo, when I change selection to a next photo. I've lost more than days' worth of work since I haven't every time notice this happening, and it's a real bummer to see all edits gone after editing dozens of photos in one session. Also, each time this happens, the Lightroom app won't shut down and has to be force quitted.  There has to be a solution for this, right?  I'm using version 3.3 on a 2018 MacBook Pro.

All of my photos and albums no longer show the edits I've made to the photos. On the right column where the editing window is. It says the following.   "Waiting for Settings. This photo is missing updated settings  Open Lightroom on that device to have edits synced"   I've only ever used the same iMac to make edits and that is what I have the app opened on now. So I'm very confused as to what is going on 

Hi,     Idon't know if you can help me here but I got a strange behavior. I wanted to try out your Android App (Version 9.0.1) created an account and now everytime I load up a picture it shows totally blue. I can edit it and export it then everything is fine. Same if I try to take a screenshot. In the screenshot all fine. I don't know what's happening. Is it possible that's a feature of the free version?  Can you help? 😊   Thanks. Mike

I recently updated to the latest version of Lightroom after getting the notification that an update was available. After the update was installed, I was working on a RAW photo, creating a mask, when the program crashed. No big deal I initially thought, however now the app crashes almost immediately after launching now.  I tried going back to the previous version, but that now crashes as well.   I've tried reseting preferences (holding down Alt/Shift when starting). That hasn't worked either.There have been a couple of times where the app stays open despite the error window popping up, so that has allowed me to turn off the GPU in preferences/Perfomance. However, that hasn't worked either.   I've seen similar issues with no solution. This is very frustrating.   Here is a system info report that I was able to generate:Lightroom version: 7.0 x64 [ 20230927-2320-8b251c5 ] (Sep 27 2023)NGL Version: 1.35.0.19WF Version: 6.0 743769eVF Version: 1.0.135.7HIL Version: 40

I am trying to save a preset I have created, however when I apply the preset on an image the point curve setting is missing. I am not sure why this is happening as I've previously successfully saved presets without settings being missed.   My Lightroom CC is up to date (V6.4), I have restarted it too.   This is what the selection looks like when I press "Create Preset" as you can see the tone curves are ticked   However, when I apply the preset, the point curve doesn't change.   Please could someone give me some advice, thank you.  

Using Lightroom version: 7.0 x64 [ 20230927-2320-8b251c5 ] (Sep 27 2023), on Windows 10, I get the error when attempting to edit in Photoshop. This is an old bug that has resurfaced. Of course, I do have an active subscription. HEIC files from iPhone 13 Pro. Works fine from Lightroom Classic.

is anyone else Lightroom crashing app crashing ?

This is a new bug that appeared in the Lightroom Oct 2023 Update (7.0) on Windows 10.   Steps to reproduce: 1. Create a few masks, add some random selections like select subject. 2. To a first mask, add brush selection with auto mask on, and intricately trace out some object in your photo. 3. Right click on selection in the masking panel, duplicate selection 4. Drag and drop the duplicated selection to another mask 5. Observe that the brush selection is.... offset by an arbitary amount. It definitely is not in the same position. Also, I cannot drag the brush selection handle to move it around anymore. So now, with this update, I have to manually re-create the same brush selections for different masks....   --- Lightroom version: 7.0 x64 [ 20230927-2320-8b251c5 ] (Sep 27 2023)NGL Version: 1.35.0.19WF Version: 6.0 743769eVF Version: 1.0.135.7HIL Version: 40409CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2 Operating system: Windows 10OS Version: Windows 10 Pro (2009) Internal Came

I am using Adobe under my University where I am offered a max of 100GB. As of maybe a month or two ago, I have noticed that when looking at my cloud storage at the top right of Lightroon, it is displaying that I have a storage of PB and that I have 0 free. I am not sure how my storage has went from displaying GB to PB,  but it woul dbe nice if this reverted back to normal 🙂   Thank You! Michael (JP)