Connect

Upon uploading New Content, I'm getting an error message:  Your content is currently being processed. Thank you for your patience. Do you know why?  Thank you in advance for your assistance.  Laura

We're running into this weird issue, where the new slides we've added to our power point won't animate on screen. We've gone up down the other slides and there doesn't appear to be a difference between the two. It works fine in the Power Point preview mode, but when we exported for connect with the Adobe Presenter and upload to connect, the new text doesn't animate at allAnyone else experience this and found a way to fix it?

I cannot find on the home page where to won load the Adobe Connect free trial. I want to try it out for webinars at our firm. Anyone that can help me?

Is there a way that the host an share their screen with one delegate only so they are able to read the notes (script) as the host is talking through it. I know you can make them a presenter but they can still click the screen forward in this mode. We just want them to be able to see what the host can but have no other ability to use any of the other functions a host can. Thanks

I've updated content for the webinars, but for some reason the ones in Courses don't update even when I okay a forced update.I have to delete the course, make a new one for each updated item and bring it back into a webinar.Is there a step I'm missing to get these to update automatically?

Is there a way to reset a Share Pod or course, so we don't have to stop sharing and re-share an activity or ppt to start off at the beginning again for the next webinar session?Is there some kind of trick to have everything start over like a fresh session?

Hi, would anyone have advice on how i can add whiteboards into individual breakout rooms please?I have done this before, but it doesnt seem to be giving me the option anymore.Thank you,Lee.

I am watching a series of pre-recorded lectures.  How do you increase playback speed to ~1.25x, 1.5x, etc...I see older posting where people have asked this before, but I do not see a solution?  (other than not using the product)

Bonjour, Que cela soit sur mon ordinateur ou ma tablette, il m’est impossible de parler avec mes interlocuteurs que j´entends et vois très bien.Ma caméra fonctionne mais avec ou sans kit mains libres le son émanent de mon micro ne fonctionne pas.Jai de nouveau une réunion ce lundi... ma demande est urgente.Je vous remercie pour votre aide.Cordialement.Marie-Astrid Chenet

Hi I was wondering if someone can tell me if is possible to receive video coming from a device that use RTMP  in adobe connect meeting. Thank you.

Hello!We facilitated a webinar today and had several participants who had multiple listings in the Attendee pod. In the past, we've been able to select the duplicates and select Merge Users from the menu; however, today it was not available (see screenshots below). Any idea why this would be? Has this functionality been removed?Just in case our Audio Conference settings have anything to do with whether the Merge Users option is available, here's what we have:Any insight is appreciated!Thank you!

Hi,I designed a windows application which cam manage make offline process in adobe connect.as u know making offline on adobe connect takes time and if u have large amount of meetings, in a day, u will have problem.so, my program can manage many meetings simultaneously to create offline videos.u need only log in in the program and the programthe program will click on make offline button and open the meeting and wait until the meeting ends and then close it.there is many logs to help u for better monitoring of the procedure.if interested in this program pls contact me:marychi1980@yahoo.comRegards.

We set up an Event using the default registration questions (i.e., first & last name, email address, password, re-type password). When I go into Reports to see the responses it does not seem to be capturing the email address that the invitees are entering. I can see the First Name, Last Name, and the username they created but I cannot find their email addresses. Is it possible to get this information? Thanks.Also, I noticed that our Registration page looks like the one on the left, even though "Login" is not an available option when selecting your registration questions. The image on the right is from the Adobe guides. The one on the right is what we want (no Login field), where you are registering using your email address without having to create a separate Login.

Hi there,when my institution changed to a different conferencing product, we spent days downloading key Adobe Connect sessions, following the instructions to produce MP4 files.  Our computers have recently been updated and we find we can't play them.  Neither Microsoft Media Player nor VLC, nor Quicktime will play them.  What product is recommended to play these MP4 files?Thank you.Tanya

Trying to use adobe connect with a given meeting room: https://<server-dns>/<meetingroom>this opened in browser leads to:https://<server-dns>/<meetingroom>?launcher=false The meeting is started within the browser. If I try:https://<server-dns>/<meetingroom>?launcher=true this is rewritten to:https://<server-dns>/<meetingroom>?launcher=falseand the meeting is again started within the browser. If I follow instructions given to make the browser use the external application, the url-part "?launcher=false" seems to overwrite what is configured within the local system.Trying to enter the meeting url https://<server-dns>/<meetingroom>into adobe-connect directly leads to: wrong url. Use a correct url.Trying with url<server-dns>/<meetingroom>into adobe-connect directly leads to: wrong url. Use a correct url.Trying with urlconnectpro://<server-dns>/<meetingroom>into adobe-connect directly leads to an empty, white

Hi! It's been three days since my Adobe connect has been crashing on my android phone. I join.a group and stay there as long as no one else joins the same group. Plus when I touch on an uploaded video, the app crashes again  Can anyone help 

HiI am trying to upload a video to my meeting room templates on content but it just seems to get stuck on the loading screen.  When trying to load this video into the room directly it does load in, but keeps buffering and I can't play it continuously.  Is it a problem with the video itself?  It worked no problem on previous software we were using.  The video is Mp4 format which it should accept.Is anyone able to contact me on [moderator edit. phone number and e-mail deleted. Please do not post personal information here.]Thank YouShaun BlakeDimensions

When I try to enter to the meeting receive the error error creating user<?xml version="1.0" encoding="utf-8"?> <results><status code="invalid"><invalid field="login" type="string" subcode="duplicate"/></status></results>I can create the meeting but not enter there!! Anyone knows how this works??

Is it possible to send out an email invitation and have staff choose from a listing of three available Seminar sessions they would like to register? Currently we have a Seminar room that we have made available for three time slots, and we would like to have staff choose which one they would like to attend, and self register for that one. Using the Event manager, I see that I can create an Event (for the Seminar) and send email invitations for the date/time that I select for the Event only, but not for the available Seminar sessions. I didn't really see options where I am able to customize the Invitation email to make this happen. Hopefully this makes sense. Thanks!

A few days ago I began seeing a really strange issue when maximizing (full screen view) my various applications on my second monitor.  I can only refer to it as a massive cropping of the lower right portion of the image for the application I was using.  The application is still fully functional, but you just can't see what you're clicking on in those areas.  Once the issue becomes active upon entering maximized mode, it then follows the application to windowed mode as well.  It stays in this state until the application is fully closed and restarted.  Maximizing the application view only on the second monitor, will consistently evoke the issue.  I work in IT, so over the last couple of days I tried a few basic tactics to rectify the issue; reboots, rolling back some recent OS updates, display resolution & scaling adjustments, graphics driver updates, etc.  No luck.  This issue quickly began driving me crazy and impacting my productivity, so I

Hi,We are in the process of integration with sucessfactors LMS. We have deployed the proxlet.war on a separate tomcat instace & have extracted the content.zip to thethe common directory.(not sure it causes the issues)Whenever someone launches the course from successfactors, a blank browser window opens.When I see the console for log, I get heaps of errors with invlaide character.As I click on the errors I can see every js file is appended by<html><head><title>Request Not Processed</title>the desired javascript file here.</head><body class="normalClass" onLoad="        initPage();" bgcolor="white"><div class="banner"><a><img id="bannerLogo" border="0" src="/_a7/webappBanner/custom/images/logos/banner_logo.png" height="50" width="360"></a><div id="log"><ul><li><a href="javascript:showContent('/system/help?help=/connect/9.0/using/index.html&locale=en', false, '', 800

HiI need to deploy Adobe Connect Solution in a large Classroom with atleast 3 HD cameras.Idea is to capture the Prof and the Smart Board at all times from different angles to ensure that Prof and Board is always visible.I have deployed Adobe connect with a Single Tracking camera which is in front of the Board.So how do I deploy this 3 camera solution and what could be Bill of Quantities, Architecture diagram and complete solution design.Looking for a quick responseThanks

I updated Connect to 9.8.1 last week.  I checked to see if the speaker configuration option was available as part of the update, which it was.  However, when I go back to configure the audio from the test page, I no longer have the option to choose my speaker.  Has anyone else had this problem?

Aloha,My name is John Barrett and I am the former user group manager of the Hawaii Flash User Group, Hawaii Animate User Group and now the Manager of the Adobe AIR User Group.I am not able to get a hold of the correct people to get the connect account for user group managers, and so I am looking for the URL to login to see if I can guess the username and password, which I have a pretty good idea of what it is.This Friday the Adobe User Group will be hosting, "Using ANEs with Adobe AIR"Thank you!John

Does Webinar come with a collaboration function?