Connect

Hi,I am having a problem when I use my Logitech HD 720p webcam in Adobe Connect. It is coming in as the 4:3 aspect ratio, but it is scrunched up and narrow. When I use the built-in webcam on my Mac, it comes in at 4:3 and perfect quality.I've checked the Logitech software and it broadcasts correctly, whether set to 4:3 or widescreen.I've changed the aspect ratio within Adobe Connect and it hasn't helped a bit.Anyone else had similar problems?

Headset works perfectly with sound from all other applications, even from adobe connect on my iPhone. But when I connect through my macbook and secure the sound settings in OS reflect sound output is to be directed to my qc35, nothing happens - no sound travels to my headset. ( i can quickly turn on iTunes music from my mac which works fine though). Something is wrong somewhere and is seems to not be a user setting as far as I can tell...I see strings around this subject here and there inhere but not answers that works for me. The adobe diagnostics tool that I used to test pre meetings on mac works consistently well as sound is tested to be all in order but as soon as the meeting starts it no longer works. Remember the adobee connect app and same headset works perfectly when I connect to a meeting through my iPhone...for me it "feels like" bug in adobe software but i can't say for sure...Any other tips?Thanks allKR,Klaus

I have two machine with Windows 8.1 with the April update and AdobeConnect is terrible on both.  One is a Dell laptop and the other is a Surface Pro.  I always have one or more of the following problems:Very laggy.  When I switch slides it takes a long time to update on my screen.  It updates instantly on other screens.Chat doesn't updateAdobeConnect crashesScreen share locks and I can't share again until I exit and get back into the sessionI do not have any problems when I use my Windows 7 laptop using the same network cable and the same sessions.  Are there settings or systems in Windows 8.1 that interfere with AdobeConnect?  I have spoken to others who have similar problems.  Any guidance would be very much appreciated.  I have enabled logging and have several trace files which I will gladly forward.

HelloI am trying to upload content to a folder and continue toreceive the following error, I have tried changing the name of the file andtitle of the fiel when I upload and have no idea why I keep receiving thiserror. The file is a valid file that is a zip file output from Captivate andthe process I follow is to do the followingCreate the playback and all necessary edits inCaptivatePublish the Captivate fileThe output is a zipped file which we then uploadto the “Content” folder in Adobe ConnectWe then set up a course in the “Training folder”and then link to the “content” we uploaded to the “content folder” in the stepaboveThe error is:"Your content is currently being processed. Thank you for your patience"I have seen this error before, and have no idea whattriggers it, now that we are giving the member firms access to only their specificfolders, it would be helpful to know why this happens so we can be proactive inpreventing instead of spinning wheels when it happens. I have ensured th

How does Adobe Connect determine the number appended to an automatically populated recording name?  The app pre-populates the recording name field with the meeting room's name, then appends it with a number.  A faculty member says that his keeps populating with a name that is already used (gets this message: "This name is already in use. Please try a different name."), so he has to manually change the number appending his recording name to the next number.  So, if he chooses Record Meeting and the pop-up populates "Office Hours_130" he can't just enter a description and click OK, because he'll get the "name already in use" error.  He has to actually change the pre-populated name to "Office Hours_131" in order to proceed.  Why is Connect populating a number that has already been used (and thus a name that is already in use)?  How can we get the app to populate the correct number?

Hi.I need help with the Adobe Connect.When i download the Adobe Connect is fine, but when i start the Adobe Connect it start in another language.I checked my computer region platform and it's in Sweden.I have try redownload it many time and also I try delet adobe flash player to, still dosean't work. I ben looking it up in many way but still nothing i can find.Is there a option to change the language?I download it from this site: http://www.adobe.com/go/ConnectsetupThe picture below is what i mean.

Is there a way to select all guests that are uploaded into the guest list for an event?  I had a list of 20,000+ guests, (nut users or groups, and wanted to delete the list but saw no option to delete all. There as a 75 max limit on deletions per time.  Ended up having to duplicate the event and start over.Thank you!

I am a uni student trying to access Adobe connect, and when I click on link to lecture it says 'not authorized'.

Since our hosted environment was upgraded to Adobe Connect 9.7 we have been experiencing issues communicating via the API. Can I put this down to the 'INT to BIGINT' update or is just a consequence?The API is used to setup a meeting, title, start end time etchttps://blogs.adobe.com/connectsupport/adobe-connect-ids-migrating-from-int-to-bigint/

I searched the whole support-themes but cannot find any solution to my problem nor can I go to the support chat, maybe you can help me - I am desperate:We tested Adobe connect carefully and were quite satisfied with it so we bought the license and started our first meeting today. I generated the meeting three days ago so we could send the URL to the guestes - everything ok. But when I wanted to upload the files today, it said I don't have the permission and should contact my admin. But I AM the admin! When I cheched the settings it also said I am the admin, but when I tried again to upload it didn't work for the same reason.I thought I could solve this if I start the meeting and then upload the files. But when I logged in to the meeting, I was just registered as a participant. I tried all the ways - by clicking the button in the connect central and by using the direct link to the meeting. I also logged in as the other admin to my account, but nothing worked - and by that the meeting wa

My license can set maximum one user to Meeting Host group. How can buy more license to add unlimited users?

Hello.I am planning to do webinar with one of speaker, and he has a problem that whenever he tries to share his webcam or screen, the Adobe Connect application suddenly turns off. (Audio sharing is fine.)He is using Mac OS, and we already have tried to disable firewall, open accessibility to Adobe Connect, but still occurs same situation.Is there any solutions regarding this issue ? I am attaching his Mac OS information

Hello-I have a few questions I have been trying to get answers to:After I create the Webinar, will an invite get sent to all invitees with a link theycan click on to accept/decline, and also a link to the meeting?Will this put the webinar on the invitees' calendar?Will the webinar track who responded (ie-accept/decline);   When an invitee accepts/declines the meeting, will I get notified of this as the     creator/chair of the meeting?  Will the invitees receive automatic reminders of the webinar?Thank you for your help!

Hi All,    I'm trying to integrate Adobe connect with Salesforce  through REST API.So that i want to know the API limits(out going and incoming call limits ).    Did anybody having idea on this or having any reference links please share with me.Thanks In Advance,Chanbasha

Have pictures form recent trip - my wife used her phone and I used a camera. After downloading pictures, i wanted to put them in sequential order by combining both the phone and camera photos. Unfortunately I was unable to do so.  The program keeps the photos separate by source.  Is there an easy method to accomplish this? I would appreciate any feedback you can provide. Thank you. 

I have been invited on several occasions in the past to deliver lectures to a university in Europe via the university's Adobe Connect app. The *.pptx chart set which accompanies my lecture includes three charts each of which contains a short *.MP4 animation. The animation are lost in the actual presentation. Adobe Tech Help keeps insisting that the work-around is saving the *.pptx  as a *.ppt chart set and/or using Adobe Presenter. I have tried the conversion to *.ppt which destroys the animations. I am reluctant to spend $499 on Adobe Presenter since the explanatory table on the Adobe Connect Website:https://helpx.adobe.com/adobe-connect/kb/best-practices-sharing-pptx-files.htmlsuggests that Adobe Presenter will also be ineffective in handling animations:PowerPoint FeatureShare PPTX without using the application or Adobe PresenterSave PPTX as PPT and shareShare PPTX using the application or Adobe PresenterChartsDroppedPreserved (Chart animations lost)Preserved (Chart animations l

As of last week, when running an Adobe Connect meeting via Firefox, I could no longer use the "Manage Meeting Information" function. A tiny blue circle would very briefly spin and then nothing would happen.As of tonight, I can't even open a Connect room via Firefox.  When I try to do so, the meeting room very briefly (i.e. less than a second) opens, then auto-closes.I know that the room is actually opening/I'm actually joining it, because when I entered the room I wanted via Chrome 15 seconds later, I was logged in as "Stuart Kovinsky 2" - in other words, I managed to briefly join the meeting before my room window closed.I'm not getting any kind of pop-up blocker warnings in firefox and have not recently changed any of my settings.System info:Windows 10, 64 bitFirefox 56.0.2 (64-bit)Adobe connect add-inOK - update: I wondered "hey, self, wouldn't you feel silly if you just needed to resintall the add-in?"  So, I reinstalled the add-in.Now, instead of the window opening and im

I am an SBA SCORE mentor in the Northern Arizona Chapter. I have a free Adobe Connect account which is limited to one administrator and 3 attendees. I would like to conduct my SCORE mentoring sessions to a larger audience. My question: Does anyone have a non-profit Adobe Connect account? If yes, what is the procedure for obtaining non-profit status for a Adobe Connect account.

Hello,Is it possible to change the message that appears when you try to watch a recording? Our recordings are available to the public but we want to track the number of views. My thought is that I can include the passcode in the message line. I have no other way of distributing the code to such a broad audience. Something like "Enter 123 to view the recording."Any help you have would be appreciated! I'd also love to hear other ways you can track the number of views. Maybe there is a better way.example

I've tried several times from both Chrome and Safari. It says the installation was completed, but it does not show up in my Applications folder or anywhere else. And when I try to use it says, try again, whichI do, but it still doesn't happen.  Help please.

I am trying to use the "Make Offline" feature. I have the Adobe Connect application installed and up-to-date, am assigned as host, the recording is set as public access with passcode. When I select the "Make Offline" feature, I get a popup window and enter the passcode, then jump to this screen:After 15-20 seconds, it jumps to this:Somehow it is not correctly passing off to the application.Thoughts/suggestions? Thanks in advance!

US Army Contract ....located in Bagram Air BaseWe have deployed Adobe Connect Version 9. We need to integrate Adobe Connect Version 9 to the CISCO Video Communications Server (Not the Cisco Call Manager).Back in 2012 I was able to integrate Version 8  by just registering the ADC to the VCS via a H.323 registration.  it worked two way audio and one way video.With Version 9 it's asking only to create a SIP Trunk which I did but when I try to dial the conference ID of the VTC conference call via the Telephony POD it will not connect ??  Also is there a diagnostic tool to look at the call routing/call set up from ADC ???Please advise if you have any other things to look for ... is there a dial pattern that needs to be created in the Adobe connect ??? If so where I can't find it ..NOTE: On a side note the company WEBSITE makes CISCO"s web site look like a dream.  Why is the Adobe site so complicated to find just about anything.... ???Thank you

For a few years Capitol Technology University has been automatically downloading our course recordings in MP4 format using the Adobe API. Then, in our Canvas integration, we offer our students a chance to download them with one click. We strive to make the recordings available within 48 hours after the class, but it is typically quicker. And if the server crashes, it can be a little longer.I've finally put the programs up in GitHub. I don't know how useful these will be, because my documentation is spotty at best, but here's the link in GitHub:GitHub - AnnapolisKen/Adobe-Connect-Recording-Downloader: A collection of scripts that can be set up to automatically do…

Hello,I use Adobe Connect add-in 9, but I cannot "save as" a pdf file that my teacher shares or "save as" the notes or chat. What can I do? I have Windows 10 Home 64bits on two different computers (HP and Lenovo), both have the same problem. If I want to use the troubleshooter that it is in "Help" nothing happens. It seems that settings do not function or maybe I need to give some permission as administrator but how I do it?Thank you very much for your kind help,Cristina

Hi,I have a problem when setting my Connect user accounts, as follows:My goal is to set up registered users as Meeting Hosts, so they can log in to meetings and enter as Hosts in the first place, so they can take care of sessions completely. BUT, I don't want this same account to access Connect back-end and having rights to create or destroy meeting rooms.I didn't find this possible, as if I define a user with the role of "Limited Administrator", it cannot login as Meeting Host, and if I add it to the group "Meeting hosts", it automatically acquires the right to create or destroy meeting rooms. Is there any way to register users as just hosts and nothing else, so they login as hosts but have nothing to do with the Administration back-end?Thank you!Ignacio