Connect

I installed the manual installer for Adobe Connect to access a meeting for class, and I downloaded the AdobeConnectAddInInstaller. Then when the meeting website couldn't detect the Adobe Connect Addin, I searched for the file and found it. I clicked Adobe Connect and it's stuck on "Loading Adobe Connect". I've been trying to fix this for a while, how do I get this to work?

I'm trying to make an offline recording of a recent webinar through Adobe Connect. During the recording, the on-screen playback is fine... both audio and video are great. But once recording is complete, only the video plays. I've tried both MP4 and FLV formats, as well as different settings for HD/Desktop etc. I know the audio was successfully recorded during the webinar but I can't get it to save the audio offline.Thanks in advance for any help you can provide.

Hello,I have a Surface Pro 4 and use Windows 10 OS. I have 100 mbps with Xfinity Wi-Fi and have a very good connection to the internet; however, when I log in to Adobe Connect, I always have the smallest red bar available. Even if my internet connection is 100%, my Connect connection is always very poor. It will go to green bars for a few seconds, and then it will boot me out and take about 7 or 8 seconds to start over again (because the connection was too poor). Best Buy's Geek Squad said there is nothing wrong with my computer, and Comcast said there is nothing wrong with my internet. Can anyone help me figure out my problem?Thanks!

I Never ordered a year membership! I just had a "Free" Trial.. and now I can't even cancel something that I didn't want and never ordered!    Anyone else getting ripped off by Adobe.com?    Reporting to the B.B.B.!!!

Hello!I have Adobe Connect 9 installed on a virtual machine that is on my domain. I am able to browse to my adobe connect server and see the web interface, but I am unable to login without creating an account. I am trying to deploy this for a large userbase and do not want to re-create accounts for everyone. I looked at the steps for configuring LDAP and I cannot figure out why my Adobe Connect server is not able to pass logon requests to the Domain Controller. Any tips/troubleshooting advice?Thanks.

I've downloaded and installed Adobe Connect 9 several times to view a webinar that was sent to me and is accessible via this add-in. The Wizard indicates the installation  was successful but I can't launch the file. Checking my list of programs on the Windows 10 menu, I can't find any indication that Connect was installed. I have a couple of other Adobe programs installed and they run without problems. Any suggestions on what the problem might be?

HiI continue to have issues with Adobe Connect whilst running webinars. The issues are intermittent (as in, I ran two webinars last week no problem, but today huge issues), I have actually purchased a new laptop as I thought my one was failing, but the issues continue. They range from network connectivity issues, to not being able to access the Adobe server, yet the participants don't have the same problem (and they are in the same office). I have tried this on a number of different laptops and locations now, as well as Chrome, Firefox and IE, and all present the same issue. I'm now wondering whether it is actually my profile. Attached are screen shots to illustrate what the issue is.Please help, as this is extremely stressful when I am in a webinar, as well as being embarrassing!ThanksDeahne

I know I have to install add-in to share my screen. Will all the participants have to install it to VIEW my screen being shared? Thanks.

Hi there,My boss ask me to learn how to use adobe connect, so that we can present some training for all of our clients, however, we do not use that frequently.I met some problem, could you please give me some help.1. Where I can download adobe connect, i have to install it on my computer and then start to learn it how to use. I searched a lot, but i only can find the "add in".2. Usually, we will have more than 50 clients to join into our training, does the adobe connect can cover it?3. This is not for free, could you please let me know the price?4. I found some instructions mentions "URL", when we set up a meeting, could could we get the URL. Could you please give me some advice?Thanks & regardsAngela

We log in to out APAN accounts and go to our group room.  https://community.apan.org/wg/cmd/  From here we click on an icon the leads us to our APAN common operating room... it goes to Adobe Connect  hhtps://connect.apan.org/r3hhd38kx/?launcher=false  and times out.  We have re-launched and refreshed our browsers many times.  How do we fix this?

Is there a Connect 9.6 Migration Installation and Configuration guide?I feel like I am going in circles around the Adobe site for the 9.6 help there, but nothing goes in to if I can update directly from 9.5.3 or if I need to do all the patches and then do 9.6.Thanks!Nancy

I try  login  to adobe connect with  aws.amazon.com  and  I cant say username invalid I  have reset password  but I don't remember username.On adobe website adobe connect  I have login  I  have add  username  any suggestion pleaseThanks

Hi,The Adobe Connect Add-in was installed but when going back to the page/video to watch it asks either to download again or it shows Launch Application.  If another application needs to be picked do you pick the default web browser here?The full message says:The recording must be open in the Adobe Connect Add-inIf you already have the Add-in and are still having problems, Try AgainIt also had the pop up for Launch Application

Do you have adobe connect yet?

Summary of issue:I am not able to use Adobe Connect Web Services to manage my hosted Adobe Connect account/content from a different website using JavaScript.Type of computer I use:Using Adobe Connect, hosted accountWindows 7 ProfessionalBrowsers I tested with:Internet Explorer 11.0.9600.18638Firefox 52.0.2Google Chrome 57.0.2987.133Steps I've already taken to troubleshoot:Attempted to perform simple "common-info" action using JavaScript, based on example on Adobe Connect's documentationScoured internet, Adobe documentation, forums, and YouTube on how to perform simple login web service exampleResearched Cross-Origin Resource Sharing (CORS) which helped me build the XmlHttpRequest but I received "Access-Control-Allow-Origin" errorsResearched "Access-Control-Allow-Origin", but not sure how to add this header since I don't have access to Adobe serverScoured the Adobe Connect admin interface for ways to add "Access-Control-Allow-Origin" header but did not find anything that helpedTested my

Can we share a screen to set up Adobe Connect with web cam? [Moderator removed email address.]ThanksLaura

Choronology of eventsI copied the url https://vup.adobeconnect.com/hrm724group2/ and pasted it in my Firefox browser 52.0 (32-bit).The login window opened. I put in the login credentials, clicked enter. A window appeared with message Loading Adobe connect.The window kept on like this for 15 minutes with no further result.I ran the trouble shooting diagnostics of Adobe connect which told me that all was ok i.e.My version of flash player is supportedAdobe connect connection test shows connected.Connection speed is DSL/Cable speed.Adobe connect Add-in installed.7. I restarted my computer and tried the whole process again with the same result.What may be the problem?

After 10 weeks of having 20 students successfully view offline FLV recordings within their browsers.  Several students (and myself), are finding that files are no longer playing in chrome, firefox or explorer.  We have updated the flash player, found "fixes" by managing add-ons, but nothing has worked.  The only thing that works is downloading an adobe media player, but this is an extra step that we do not wish to promote moving forward.Was there a problem with the most recent update to windows that has caused a problem for "players"?  Is there anything else that can be done to fix this problem so that offline flv content from adobe connect will go back to easily playing within a browser?

Any one ever experience this before? Thoughts on fixing or preventing it from happening?This is a screen capture of a Presenter's Screen Share. Using a MAC.Here are the facts: Adobe Connect V9.6.01Browser of Presenter: Safari w/ latest Adobe Plug-In (Uploads worked & displayed perfectly)All 18 attendees (participants and Host) could see this distorted view. Regardless of their machine, browser, or OS.Would appreciate any advice for correcting this for the future. Can't imagine taking a 12 week course trying to decipher this!Thanks,A.

Good day!What are the system requirements for the PC for the simultaneous holding of 100 lessons?Thank you very much for your answer.

How do I open a  pptx file so I can read it ?  How do I convert a pptx to a pdf ?

How can I send a second event invitation to only those that haven’t already registered for an event?From what I can see I can only select a list, yet not a way to filter and exclude those that have already registered.Is this possible  and if so how?thanks,Fred

Can anyone tell me if the Host of an Adobe Connect session has the ability to mute an individual participant from hearing a meeting?

trying to complete online training but it states that I need permission. How do I do that? Please and thank you.

Hello, I am trying to create a course that includes no questions but I want to confirm that participants viewed all slides. I cannot simply check slide views because there are hidden slides. I will be creating different courses with different amount of slides and hidden slides. I would like to have final slide possibly where users can click a button just to confirm that they have viewed course. This needs to be reported to LMS as completed. I read somewhere that a quiz can be created with no questions. This would allow user to complete or attempt quiz without answering any questions?