Connect

Recently my Adobe Connect subscription auto renewal stopped working. I have connected Adobe who says that there is no account linked to my Adobe Connect Meeting room subscription. I have been sucessfully billed, and automatically paid the subscription fee, for the past 3 years. Why has this auto renewal stopped working?

We use Adobe Connect for market research interviews. The interview subject logs in as a guest participant. Also, we have always asked the staff of our clients who want to view the interview to log in as a guest participant and then our host promotes them to "presenter" so they can see the Host & Presenter area. It seems that after the most recent update when the host promotes someone from participant to presenter, the Host & Presenter area no longer appears automatically. The presenter must change to full screen or click on Force Presenter View in order to see it. This is an extra step we do not want to coach our mostly one-time client viewers, especially as this was never a problem before.

Hi, How can an application with such a large audience not have a simple speed-up while watching videos? At this time of online education, I think the feature of accelerating recorded videos in the connect application should come. Please consider the feedback from users. Thank you in advance, I wish you good work.

 Hello.I downloaded the Connect app (version v2023.6.382). Please tell me how to change the language to Japanese. First of all, what languages ​​can be used with Connect? Thank you.

I am working on a project trying to understand the behavior of Software Session timeout. Does a session (when a user is logged in) get cleared for being inactive/deactivated for a user?

Any way to change the front of the text of the automatic emails thay go out when you send invitations to an event?

Hi, during a session I hosted the attendee's audio and video weren't automatically set up. I had to manually enable one at a time for each attendee - which was a pain. Any way I can avoid this?

I am the administrator of our Adobe Connect account. I am trying to 'upload content' to an existing file and have done this successfully many times before. Now when I click on 'Upload Content' I get the error message, "You do not have permission to access this item." I am the  only administrator for our account and I know I did not change my permissions. I hace checked the permissions on the parent folder and the administrator account has 'manage' permissions. How can I fix this?  Many thanks for any assistance! 

Since we are having to many sync problems with the recordings, we are thinking we can make podcasts from the recordings and post them on our website. Has anyone had any experience with this? 

Dashboard not show in Calendar of event, this issue only facing by Host.these email are affective otherwise teachers IDs are Smooth workinginfo@tec.edu.pkmaths@tec.edu.pkbiology@tec.edu.pkphysics@tec.edu.pk 

Suggestion for a feature when using templates to create new rooms on the Connect Server - keep the hosts selected on the template when creating a new room. Current Workflow* Add a host group to the participant group on the Connect server, make the role host* Create a room from a template* The room does not keep the host group added to the participant groups - this needs to be updated manually to match the template Desired Workflow* Add a host group to participant group on the connect server, make the role host* Create a room from a template* The room has the same host group as the template - no user action required* 

Hi all, Wondering if anyone else has had this problem or a way around this. Also does anyone have the bug report form email address from Adobe Connect? I work on Windows 10 Enterprise 22H2. My Adobe Connect Application Version is: Win 2023.6.382.64h. Steps to replicateWhen updating an Adobe Connect room template:* I go to an existing download pod* Move the download pod* I edit the display name of the file to be downloaded* Close the template* Build a new room using that updated template Issue* When I open the new room, the download pod has moved* The filename has not changed Desired behaviour* The filename change in the template will be carried acrossed to the new room and will have changed

Hi all, Wondering if anyone else has had this problem or a way around this. Also does anyone have the bug report form email address from Adobe Connect? I work on Windows 10 Enterprise 22H2. My Adobe Connect Application Version is: Win 2023.6.382.64h. When downloading a file from a filepod to file explorer, if the filename doesn't have the specified file type included, the file downloads as a .txt file or a random file type in file explorer - if the file type is included in the same then the correct file type is available in file explorer.  For example:This doesn't workfile display name in pod: my_fileactual file name: my_file.pdfdownloaded file: my_file.txt or my_file.my_file This does workfile display name in pod: my_file.pdfactual file name: my_file.pdfdownloaded file: my_file.pdf Desired behaviourfile display name in pod: my_fileactual file name: my_file.pdfdownloaded file: my_file.pdf 

I've been using Connect as a Virtual Trainer for the federal government for several years. This problem has been persistant. When using Apple QuickTime Player to edit multiple MP4 videos into one, multi-segment video, the uploaded video will always "freeze and lockup" at the first edit point during replay. Any help would be appreciated. Thanks-

Greetings stalwarts. Like with Captivate, it seems like they stuck the Connect community in the back of the store, where the light is broken or buzzes and flashes intermittently. I can't find a course on Adobe Connect on LinkedInLearning.com. I can't find anything about it in O'Reilly (mysafaribooksonline.com).  Has anyone had any GOOD (dare I say RECENT) experiences involving Connect (Learning) TRAINING?  If you go to the internet to you are awash in generic Connect youtube.com's but how do you know they are going to show what they claim, or know what they are talking about, or that the video turns out to be 8 years old.  I've been 'position-eliminated' for 7 months, and Wednesday, I have a job interview for Learning Technologist, with a job description has the word 'virtual' (...classroom, ...admin, ...learning support)  for a job description (for a Learning Technologist) has the word 'virtual' (...classroom, ...learning support, ...administrat

When I log into the new backend I am unable to see any of the NOAA rooms. I can see 1 room that I created over a year ago to run tests but none of the rooms that we actually use for production.  I am unable to see a list of all the events past and future.It took me some time but I was able to finally access  a recording that I needed. But it was really a hack and a lot of unessesary navigation. Rob LevyProduction ManagerNOAA 

Is there a number I can call for Customer Support??????????

I recently installed an on premise instance of Adobe Connect Server on my Server 2019 stacks. After deployment I found that clients are unable to access meetings via the APP or URL. The partial solution i have at the moment is inputting the IP address and domain name associated with the connect server within individual client devices host files. I am wondering is there is something that I can do to enable clients to reach meetings without having to touch their host files? Troubleshooting measures I've done:•Ping test: clients on network able to ping Adobe Server•NSLOOKUP: Adobe Server Name resolved •Verified Domain Controller has DNS A record for Adobe Connect Server 

I've been having a lot of issues with Zoom's audio/visual sharing feature, it is too laggy and choppy for what I am trying to do at work. Because of this I am looking for other virtual meeting options and was wondering what the stats are for sharing audio and video.

For several years, I have received periodic e-mails announcing upcoming Adobe Connect Scheduled Maintenance, although, to my knowledge, I have never been nor am I now an Adobe Connect user.  There doesn't seem to be any way to have my e-mail address removed from Adobe's list, since doing so requires logging in, at which time I'm told, "Sorry, you're not an Adobe Connect user!" Any ideas about how to reach a living being who can just get me out of Adobe's mailing list? Thanks.

This is actually an end user's question that I am having trouble answering to...We use Adobe Connect to give online language classes, the end user is one of the students.I cannot find the right Support answer to give him.Problem: My camera does not work when I connect to Adobe's rooms but camera works fine with other software.Even though I suspected my old camera was working fine, yesterday I went ahead and bought a new camera.  I thought perhaps my webcam software may have been a problem, so I bought a different type camera with different software.  Even after removing all the old software, same result:   I surmised the problem might be caused by my firewall and security software, so once I tried changing the permissions for Adobe, and my Webcam, but that didn’t work.    Another time, I restarted my computer right before class and then turned off my firewall completely so there would be no interference but to no avail. I’m totally perplexed. &n

Hi,At the moment, our email communication is managed through Eloqua. However, we have noticed a discrepancy between the click-through numbers recorded in Eloqua and those in Adobe Analytics. Specifically, Eloqua is reporting significantly higher numbers. To provide more context, each email contains unique identifiers called UTM tags, which we capture using an eVar. The values assigned to this eVar in Adobe Analytics do not align with the values recorded in Eloqua. Interestingly, I conducted a test by creating an email in a staging environment to monitor its click-through activity. In this particular case, the numbers in Adobe Analytics perfectly matched those in Eloqua. Unfortunately, we are uncertain about the cause of this inconsistency with the other emails in the production environment. Please guide if you have any idea.

Hello,  As mentioned in the title, when I put my Attendees pod in teh Host and Presenter area and change to a different layout, when I go back to the previous layout, the attendees pod is not there anymore.  What can I do to have it there and not disappear ? Thank you

Since a recent update, the host and present area is misbehaving. the left-to-right scrolling bar at the bottom does its own thing sometimes. It just randomly scrolls right sometimes and I will scroll it back, then it pops back over to the right. It is unusable in breakout rooms. The scrolling bar at the bottom disappears and I can not access things in my host/presenter area. The host/presenter area, is daily changing size and I have to find some unknown sweet spot to get the arrows to change the size. It is all terribly aggravating and slows me down.

I have forgotten my username and password but no email reset has come through what number do I call?