Connect

Hoping maybe someone has knowledge of this or has encountered something like it before:One of our departments had a Seminar account. For reasons I won't get into, the account owner closed it without notifying everyone who was using content from it. Adobe stood the account up long enough for me to move some recorded webinars to a different (non-Seminar) content folder. When I did that, the recordings no longer showed up under Seminar, but also don't show in the content folder to which they were moved. At first, I was able to find them by searching the content, and then that stopped working too. The content still exists... if I click the public links to the recordings that exist on the department site, they work. I just have no way of finding them in the Connect UI.I went back and forth with someone from Connect Support for about two months trying to get all this resolved. He was reasonably helpful at first, then became less so as things progressed. He hasn't responded to my last couple

I tried posting this earlier but don't see the post, apologize if duplicate..I'm trying to figure out how to use multiple microphones with adobe connect, one for the presenter and another for questions from others in the room, for a meeting we stream live.  I have purchased 2 microphones and a "audiobox usb".  I've connected both microphones to the audiobox, and the audiobox to my mac.  The "audiobox usb" shows up in the meeting under the "select microphone", however only 1 microphone works, the one plugged into input 1 on the audiobox,, I can't figure out how to also get input 2 to work at the same time. It was tested on a speaker at the store as were both of the microphones and both work fine.  (if i swap which is in input 1 they both work here, just not simultaneously).Any suggestions, on how to get multiple microphones to work using adobe connect?  Thanks!John

Hi.. Trying to get 2 microphones that will work with adobeconnect.  I have bought an "audiobox" usb, that takes 2 inputs.  Adobe connect lets me select "audiobox usb" as input, however, only the microphone hooked up to input #1 works, I'm trying to figure out a way to get both to work at the same time.  I am running it on a macbook air..  Both mic's have been tested and work.  Any help is greatly appreciated.  Thank you!John    

Hello,I have been trying to get the Adobe Connect Add-In installed on our Windows Server 2012 R2 instances. The problem I am running into is that I add the adobeconnectaddin.exe application to our roaming profiles but it does not launch correctly. It gets stuck at "Loading Adobe Connect..."Is there any way I can solve this? Our roaming profiles are stored on a separate file server and are not stored locally on each server. Adobe Connect doesn't look on the regular server it is looking at the file server where the roaming profile is stored.Since the Add-In is now required to run Adobe Connect we really need to find a way to make this work.

I experienced a lot of audio issues during a webinar today. I think it may have been caused my the add-in update, as that is the only thing I did differently and I have never experienced any of these issues before.When I call in to a webinar I always dial *96 to make sure that participants come into the room muted and then push 2 when prompted to make sure that participants cannot unmute their own lines. Today however, one of our participants came in unmuted and we heard him having a phone conversation. I had to manually mute him.Then during some videos we played, we heard background noise, but I couldn’t figure out where it was coming from. I muted every single person manually in Adobe, but still heard it. One of the presenters actually started talking before I had unmuted her and we all heard her, even though it was still showing in Adobe that she was muted.Then at the end of the webinar I tried to unmute two presenters. This time Adobe showed that they were unmuted, but they were no

Hello,I am in a location that requires Adobe Connect and the default it opens in is Safari which does not render the initial opening well.  Buttons have to be clicked which does not work smoothly.  We want to use Firefox or possibly chrome and are wondering if there is a way to default only adobe connect to use one browser instead of the default.  Thank you for any input!

after signing into my jobs website to get into adobe connect for my training classes i get a network error that also says on the page: Cannot connect to server.Check your network connection and try again.i dont have any internet connection issues. What could be the problem? How to fix it? I need to finish my training classes this week in 2 days. PLEASE HELP!!!!!​ It wont work in any browser!

I have just installed the Adobe Connect - Outlook Add-in and I have been testing out creating meetings. By default the meeting will then be placed into my default calendar. Is there a way to change this? I have another shared calendar under my account that we use to track out Adobe Connect meetings and wish to have the meetings created with the add-in to be placed in that calendar and not my default personal one. I am using office 365 as it is what we use at work. I have already looked at the following blog: Outlook Add-in for Adobe Connect « and it does not give me any information. I have also tried using the chat support feature and they did not know the answer either (and ended my chat just after before I could respond ).Any help would be greatly appreciated

Hello,how I can edit the AdobeConnect chat before making the offline record?The chat participants put some swearings to the chat. I want to make offline record without swearing. How I can delete some phrases from the chat before making the offline record?Thank yoг before,Freyir

Using the above specs with a Magewell USB3/HDMI adaptor, I'm getting about 1-FPS when the addin is used. Otherwise if I add ?launcher=false to the end of the url, and ignore the addin prompt, everything works fine[15-20 fps]. I also tested with the built-in webcam - same results[1 fps]. This wasn't happening on 10.11.4 and the previous plugin 11.9.976.281.  Anyone else seeing this? Anyone know how to re-install plugin 11.9.976.281 so I can test it? Unfortunately I'm unable to go back to OS 10.11.4 for other reasons. Thanks,-dave

the employee who registered left the company, I have to take over the account...Thx Michael

We're having problem opening our meeting rooms, the do not opens!We're on NA10 please review this now!

We are hoping to have a way to capture who has accessed a recording. Is there is a way to have guests access a recording but not need to use a password or have permission specifically assigned on a private meeting, just add their name like they do for a live event?Thanks for any tips or suggestions.

  I was recently running a webinar with my company when Adobe Connect froze and a message box appeared, stating, “Network connectivity was lost. Please wait while the meeting tries to reconnect.”     I know that the problem was not our network because myself and other people in my office were able to continue using the Internet. I tried to re-enter the webinar room again from two different computers, but I could not get back into the webinar.     So I clicked Help > Troubleshooting and took the Adobe Connect Diagnostic Test. I passed. Every criteria was checked off successfully.     Now I can reconnect with Adobe Connect, but I hope the same situation does not happen again.     Has anyone else experienced this? Any thoughts? Thanks. P.S. I have attached a screen shot of the Adobe Webinar screen when it froze and another screen shot of the Adobe Connect Diagnostic Test results.      

my credit card expire. I can't add my new credit card for payments.when I click   "Edit Payment Info" in plan information System error -------------------------------------------------------------------------Server Error Error:We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.Error Number:  PMT_000008   

I Installed the latest adobe connect addin version 11.9.976.291: but when i start my webcam it doesn't work properly, because i can view just 1 frame every 2 seconds... if i uninstall the addin it works ok... Is it a bug of the addin? is there a way to have the previous version of the addin?Anyone has exprerinced the same issues?I use Safari and a MacI have everything updated

Is there a way when you create a room within the Outlook add-in to choose which template it will be based on?  If not, is there a way to update the room to use a different template after the room is created in Outlook?Thanks.

I am having problems getting started with setting up an adobe connect meeting. Is there something else that i need to do besides downloading the Add-in? The screen is just a blank grey page. There is not host showing for the meeting, my understanding is that I am the host. It will not let me drag my name to the host section.

Please can you check if adobe connection is correct. as we checked with our network team we have real good signal strength via LAN. still when we upload in adobe the viedos do not play smoothly.

Hi, I am having issues with the accepting guests functionality in  seminar rooms. To keep track of who has accessed and so registered participants don't have to deal with passwords, we use the guest functionality for people joining. When the first external user joins the room and has to be approved, we select the option "Approve all guests" however, this doesn't seem to work properly - all other guests then have to be approved anyway. Does anyone know a solution to this?Thanks

In case I purchase Adobe Connect and want to set a meeting with my students... Do they need to purchase Adobe Connect to attend virtual classes?

I'm trying to share a SWF file I've created using Adobe Captivate. I want to be able to control (i.e., start & stop) the video so that everyone is viewing the same portion of the video at the same time. The sync button does not seem to work and everyone is viewing their own instance of the video. If I publish the file as an MP4 and share that I am able to control everyone's view of the video like I want to, but I would prefer to use the SWF since the quality seems to be a little clearer. Thanks.

I have a problem with w10 and the Connect ad in.At the beginning when I share the screen it works properly but if I stop sharing and do it again the Participants cannot be anything.

there is any way of downloading this bloody program ? your downloading page is not working. I hate that

I am a Administrator- Limited in our organization adobe connector group.I was trying to setup a new meeting, but the screen shows.Could you direct me how to solve it?Thanks!Not Authorized You do not have permission to access this item.     For further assistance, please check out the     Adobe Connect support page.