The official community for the Creative Cloud desktop app.
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Everyone's question is how to fix the Creative Cloud errorError 62 I did everything they said and restarted
My Adobe Creative Cloud App the fonts inside the app are super tiny. The menu dropdowns are still the correct size, but everything inside is ridiculously small. I have checked my PS, then went to Edit>preferences>interface: and my "Scale UI to Font" was unchecked and my UI font size drop down is set to large and it is still ridiculously small. If typical font size is 12 the CC font shaow as size 4.All the other apps are perfectly fine. This issue is only within CC app itself. My eyes are old I can barley read it even with glasses on. Also to me non of the topic choices provided to choose from do not fit this, so I appolgise if it goes in the wrong catagoy.
Hello Adobe Team and Community,I’ve been using Adobe under a 1-year subscription (about 5 months active now). Suddenly, my Adobe app is locked, and I can’t access or edit any of my projects. I have a serious film editing project due soon, and all my data is saved under this account.When I try to open the app, it says “Locked” even though my subscription is still active and paid. I’ve tried signing out and back in, checking my account status, and even reinstalling, but nothing worked.Please help me resolve this issue urgently — I can’t continue my professional work until this is fixed.Details:Active Adobe 1-year subscription (about 5 months used)App shows “locked” Critical project files stored in this accountAny quick fix or guidance from Adobe support would be greatly appreciated.Thank you!— Aavash
It is baffling to me in 2024, that one of the biggest media production suites, has such a terrible Install / Update experience. Simply put, when one of my Adobe Apps receive an update, I want to be able to know whether I can commit to an update or leave it for some other time where my PC will have *supposedly enough* idle time for the update. I do not want to gamble whether Adobe CC Client can finish a given update, by the time I complete my other tasks elsewhere. Some must have, basic features that are software industry standards for ages: - Show users the update size for the software in Adobe CC Client. I want to know whether the update is a 5 minute patch, or a 30+ minute feature update. No, stating "Improvements to the Text Based Editing process and speed using AI features" does not give me an idea. - Allow users to "Pause" updates. Currently, the only option is to "Stop" the update, which cancels it out entirely, removing the already downloaded files, req
November is the perfect time to boost your creative workflow. We’ve got some awesome perks waiting for you in your Creative Cloud membership. Futura gets a modern makeover. 100+ fonts, 12 scripts, and global script support including Arabic, Chinese, Devanagari, and more! Plus, cool extras like small caps, all ready for your next project. Learn more Treat your workspace and get inspired. Save up to 30% off on Samsung.com on nearly everything – from the newest smartphones and TVs to tablets, monitors, and appliances. Bonus: Enjoy an extra 10% off your entire order until November 16th with your unique code in the Creative Cloud app. Learn more And that’s just the start. Your Creative Cloud membership is full of hidden gems, log in now to see what else is included. Make the most of your Creative Cloud Membership Explore these and other included benefits at adobe.com/benefits. And stay tuned e
Tras las actualizaciones (error fatal) archivos creados por mí y con mi cuenta ahora cuando necesito abrirlos me aperece que debo comunicarme con el propietario porque inicié con otra cuenta ¿cómo, espera qué? ¡Es mi cuenta y los cree yo mismo! Necesito ayda urgente, (HE TENIDO QUE VOLVER A CREAR LO QUE YA HABÍA HECHO FUERA DE LOS TIEMPOS ESTABLECIDOS POR MIS CLIENTES) ¿Qué me sugieren? Poque contra estas empresas gigantes no creo que tenga posibilidad. Subo uno de mis problemas, tengo problemas con más aún. [Edited by moderator]
How do I transfer my adobe products to a newly purchased PC and delete them from the old PC? I want to ensure I'm only using them on 1 device by the end. Can someone link me to the procedure? Thanks!
Acabei de instalar meu novo windows 11... não estou conseguindo baixar nada, informa para fazer nova conta e tudo esta sendo pago na data correta por debito em meu Cartão de Crédito?
¿Alguien sabe porque mi soliciutd de acceso a adobe creative cloud no ha llegado al administrador? voy para varios días y no ha llegado nada para poder accedr a los programas.
I wrote this even before Affinity was born... but the principle is the same and I thank Affinity for making this happen. All Adobe applications have interfaces that may communicate with each other. If Adobe managed a file with the .rev extension (just an example)... a sort of PDF that includes everything: images, links to vectors... videos... we wouldn't need a suite, but a single program with increasing functions. If I join the full plan, my (only) program does all the tasks.therefore we would have a single program with increasing functionality. Imagine a printout without links.When I insert the image, it is included in .rev. If I need to process it, I process it in the document with the photo editing functions. why have Premiere and After Effects when the .rev file handles everything?Again... why have to provide a pdf when the .rev file would contain all kinds of information?This is what I asked Adobe and this I will continue to ask. When I open Indesign... when I open Illustrat
We create custom shortcuts, brushes, and workspaces in Photoshop; we install plugins or set up LUTs in After Effects or Premiere, but none of these personalizations can be saved to the Cloud. The fact that they aren't saved is one problem, but the occasional updates completely resetting them is a problem of a totally different magnitude. When we sign in on a new device, being prompted for the automatic synchronization of our settings, workspaces, or plugins is not a luxury—it is a fundamental necessity that has been needed for a long time.I hope that for 2026, this development becomes the highest priority item on your roadmap, finally putting an end to this irony
Just updated all my subsciption apps. tried to open all and had issues with lightroom CC. I uninstalled it only to have LRC get uninstalled. I was able to reinstall LRC but still having the same error message trying to open LR. I tried multiple times. All was working fine prior to the updates. Any help appriciated. - Thanks
Estimado equipo de Adobe,Solicito que se implemente una opción en la gestión de cuentas y suscripciones para desactivar la renovación automática de los planes, sin tener que cancelar completamente el servicio ni asumir penalizaciones por cancelación anticipada.Creo que muchos usuarios agradeceríamos la posibilidad de mantener nuestra suscripción activa hasta el final del periodo contratado, pero evitar automáticamente el siguiente cobro o renovación si así lo decidimos. Esta función aportaría transparencia y flexibilidad al usuario y evitaría confusiones o cargos no deseados.Gracias por tener en cuenta esta mejora en la experiencia de usuario.
As lens and camera serial numbers are embedded in the raw metadata, when equipment is reported as stolen, photos with those serial numbers taken after the date of the theft should be blocked from being imported into lightroom or Photoshop
How do I shut down Creative Cloud Desktop in Windows 11? Internet searches produce nothing useful. This app is a memory hog that I don't want running in the background. AI search says right-click on the Show Hidden Icons menu and choose Quit or Exit, but doing so does nothing. No exit option appears. I see so many users looking for a solution to this ridiculous omission by Adobe.
We are teachers who have been using using CC license but cannot use full AI features across all apps like PS, FF and others. The genAI features that we cannot use are Nanobanana, flux and when we try and use it, the apps won't allow us to do it. This is a big issue and we want to use full AI features to get things done. - Matthijs and Jeroen
Real problems getting Creative Cloud to work, download and install OK, then it needs to connect with Adobe and it doesn't. We've tried all the fixes and nothing works
I recently joined the Adobe ecosystem, and I am creating a fiction Podcast with remote voice actors. I cannot seem to create a folder or a library that can I can share with them so that they can upload their WAV audio files. Is this not possible or do I simply not know how to do it? I am a Pro subscriber, but the people I am working with aren't necessarily. Any help would be great! Thank you!
I can't install any apps because it asks me for this "admin password", but it doesn't redirect me to any prompt to enter my password, I press continue and it says "Retry". I tried running CC as administrator and it still does not work. My user account is administrator. I tried uninstalling and reinstalling, I used the adobe cleaner tool. Nothing works. (im on Windows btw)
I had problems with Photoshop not working yesterday, I think there was some bug or file missing and it kept crashing. I didn't save any details. So I thought I would uninstall and re install PS, but once it was uninstalled I couldn't re install it so I thought maybe uninstall Creative Cloud too which I did and then it too couldn't be re installed. I ran cloud cleaner tool and then decided to uninstall Lightroom too thinking maybe all need to be uninstalled to re install Creative Cloud, but still it doesn't do anything when I open or run as administarator or change compatability settings. Tried with anti virus off, without firewall settings, default firwall settings allow it anyway. It's only a new PC a couple of weeks old with Windows 11. Everything I've found to try with no success. Ran the Log collector program, not sure who or how I send that to support to check out.
I'm in a shared library with coworkers. Recently some files were deleted, is there a way to restore those, or see who deleted them?
Hi everyone,I’ve been stuck with a Creative Cloud issue for the past three days and can’t get past it. I manually stopped / cancelled all upgrades, because I wanted to install Acrobat Reader first. All updates were stopped but for the Camera Raw update says “Process is aborted”. (I am using the App in German, so the literal term is "Vorgang wird abgebrochen". Meaning, the stopping of the update is being processed. It has been like this for days. I quit Creative Cloud, re-started my MacBook etc. But the message stays the same.Because of this, I can’t install or update any other apps, and I can’t cancel the process myself either.Here’s what I’ve already tried:Closed and reopened the Creative Cloud app multiple timesRestarted my computer several timesTried the Repair option in the Creative Cloud uninstaller — but that also fails because the Camera Raw opertion is still activeTried uninstalling Creative Cloud, but that would require uninstalling all my Adobe apps (Photoshop, Illustrat
Creative Cloud Desktop says I'm offline. In reality, my browser and other internet-enabled applications are working normally. What can I do? Thanks.
I have used Creative Cloud for some years, and periodically the app updates withiut issues, until the latest occasion (probably between 31st July and today); while the app updates (Photoshop, Lightroom, CameraRaw) install as normal, Creative Cloud itself fails to update with error 191. This happens on two different PCs. I have looked through the suggested solutions and tried those that were plausible to no avail, and tried the "repar" option offered when uninstalling the app, which also didn't help. My version of Creative Cloud Desktop is shown as 6.7.0.278, dated today. The log file mentioned in the "advanced troubleshooting" section shows the following: FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'AdobeNativeClient', version:7.0.2.14FATAL: Error occurred in install of package (Name: AdobeNativeClient Version: 7.0.2.14). Error code: '191'ERROR: Path:C:\adobeTemp already existsERROR: Failed to install UWP Appx package C:\adobeTemp\ETR2C38.t
Hi friends, a year ago I purchased lighroom and Photoshop combined of the lesser storage option. Due to my financial situation I can't able to renew it immediately now I am planned to renew but it is showing the 1 TB version which is not in my budget is there any options to get low cloud storage option which will be helpful for me
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