Creative Cloud desktop

MacOS Adobe Creative Cloud desktop app sign in with DUO authentication issueOpen for Voting

When users of MacOS devices attempt to sign in with the Adobe Creative Cloud desktop application and signing in with DUO authentication set to block sign ins with unsuporrter OS or unknown OS', DUO will block Adobe Creative Cloud deskt top app sign in with an error for "Unknown OS" (even if running the most current MacOS). Alternatively, signing in with the web browser option, passes this DUO security check. Also of note, the same issue is not found on the Windows Adobe Creative Cloud desktop app when signing in with DUO. This leads me to believe the Adobe CC imbedded web app for the Creative Cloud app on the Mac either does not allow DUO to view the OS version, or repersents itself as a generic OS to DUO.  My request is for Adobe to update this Mac Adobe Creative Cloud desktop application to allow DUO to verify the MacOS version as the Windows version of Creative Cloud desktop app does. When requesting support on this matter, Adobe support suggested using the web browse

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???????_??????????6892Participant

Ошибка 12015

Установил лицензию и показывает ошибку. Помогите устранить ошибку 

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giorgiol35705912Known Participant

Creative Cloud icon does not appear on the menu bar mac book pro M5 Tahoe

I recently migrated from an Intel Sequoia MacBook Pro to a Tahoe 26.0.1 MacBook Pro M5. On my new Mac, I reinstalled Creative Cloud (6.8.0.821) and the Adobe applications included in my account. Every time I turn on my Mac, the Creative Cloud application launches and opens its own window on the desktop, but the icon doesn't appear in the menu bar like it did on my previous Mac. I've attached two System Settings screenshots showing that Creative Cloud is included in login items, is a background app and is allowed in the menu bar. Despite this, the icon doesn't appear in the menu bar.

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Beauteous_happiness0D4CKnown Participant

Update der Creative Cloud scheitert

Hallo, seit Tagen versuche ich, das Update der CC zu installieren. Es endet stets mit Fehler 191. Alle Empfehlungen zur Fehlerbehebung habe ich durch, ohne Erfolg. Ein Blick in die Install-Dateien lässt mich vermuten, dass in dem Update-Paket etwas fehlt.Gibt es denn eine Lösung für dieses Problem (ohne, dass ich Informatik studieren oder 28 ITler engagieren muss)?

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Generous_teacher3721Participant

Re: 🔒 Adobe App Locked Despite Active 1-Year Subscription – Urgent Help Needed for Film Editing Wor

im also having this issue  

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OneBluemanParticipating Frequently

Files not found

I observed that I couldn't place my hands on previously saved files which lead me to thinking I didn't save it at the very beginning. Though I was sure I saved it from the beginning, but I had to give in to a reality that I probably didn't save it in the CC.A similar edit came up and I worked it out from scratch and made sure I saved it in the Adobe Clouds (CC).Another job came in within this same period, it was clearly seen on the history (when you open Adobe PS - Adobe Recent Files), but it wasn't in the folder where I had it saved.In essence, I can't see my saved files in the creative cloud.Please, what do I do? This isn't making sense.

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Vadim34750430wqr8Participant

Error 62

Everyone's question is how to fix the Creative Cloud errorError 62 I did everything they said and restarted

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Maabus_4340Participant

Creative Cloud App Font TOO small

My Adobe Creative Cloud App the fonts inside the app are super tiny. The menu dropdowns are still the correct size, but everything inside is ridiculously small. I have checked my PS, then went to Edit>preferences>interface: and my "Scale UI to Font" was unchecked and my UI font size drop down is set to large and it is still ridiculously small. If typical font size is 12 the CC font shaow as size 4.All the other apps are perfectly fine. This issue is only within CC app itself. My eyes are old I can barley read it even with glasses on. Also to me non of the topic choices provided to choose from do not fit this, so I appolgise if it goes in the wrong catagoy. 

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Aavash_visualfxParticipant

🔒 Adobe App Locked Despite Active 1-Year Subscription – Urgent Help Needed for Film Editing Work

 Hello Adobe Team and Community,I’ve been using Adobe under a 1-year subscription (about 5 months active now). Suddenly, my Adobe app is locked, and I can’t access or edit any of my projects. I have a serious film editing project due soon, and all my data is saved under this account.When I try to open the app, it says “Locked” even though my subscription is still active and paid. I’ve tried signing out and back in, checking my account status, and even reinstalling, but nothing worked.Please help me resolve this issue urgently — I can’t continue my professional work until this is fixed.Details:Active Adobe 1-year subscription (about 5 months used)App shows “locked” Critical project files stored in this accountAny quick fix or guidance from Adobe support would be greatly appreciated.Thank you!— Aavash

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KaanGTParticipating Frequently

Show Update Size and allow Pause (not Stop) on active updatesOpen for Voting

It is baffling to me in 2024, that one of the biggest media production suites, has such a terrible Install / Update experience. Simply put, when one of my Adobe Apps receive an update, I want to be able to know whether I can commit to an update or leave it for some other time where my PC will have *supposedly enough* idle time for the update. I do not want to gamble whether Adobe CC Client can finish a given update, by the time I complete my other tasks elsewhere. Some must have, basic features that are software industry standards for ages: - Show users the update size for the software in Adobe CC Client. I want to know whether the update is a 5 minute patch, or a 30+ minute feature update. No, stating "Improvements to the Text Based Editing process and speed using AI features" does not give me an idea.  - Allow users to "Pause" updates. Currently, the only option is to "Stop" the update, which cancels it out entirely, removing the already downloaded files, req

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Mohit GoyalCommunity Manager

Fresh fonts and 30% off Samsung gear – November perks you don’t want to miss

  November is the perfect time to boost your creative workflow. We’ve got some awesome perks waiting for you in your Creative Cloud membership.   Futura gets a modern makeover. 100+ fonts, 12 scripts, and global script support including Arabic, Chinese, Devanagari, and more!  Plus, cool extras like small caps, all ready for your next project.   Learn more     Treat your workspace and get inspired. Save up to 30% off on Samsung.com on nearly everything – from the newest smartphones and TVs to tablets, monitors, and appliances. Bonus: Enjoy an extra 10% off your entire order until November 16th with your unique code in the Creative Cloud app.   Learn more     And that’s just the start. Your Creative Cloud membership is full of hidden gems, log in now to see what else is included.   Make the most of your Creative Cloud Membership Explore these and other included benefits at adobe.com/benefits. And stay tuned e

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Andr�s_Rico7674Participant

ADOBE ME ESTÁ PERJUDICANDO.

Tras las actualizaciones (error fatal) archivos creados por mí y con mi cuenta ahora cuando necesito abrirlos me aperece que debo comunicarme con el propietario porque inicié con otra cuenta ¿cómo, espera qué? ¡Es mi cuenta y los cree yo mismo! Necesito ayda urgente,  (HE TENIDO QUE VOLVER A CREAR LO QUE YA HABÍA HECHO FUERA DE LOS TIEMPOS ESTABLECIDOS POR MIS CLIENTES) ¿Qué me sugieren? Poque contra estas empresas gigantes no creo que tenga posibilidad. Subo uno de mis problemas, tengo problemas con más aún.   [Edited by moderator]

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Nathan_Randello8682Participant

Transferring adobe license to a newly purchased PC?

How do I transfer my adobe products to a newly purchased PC and delete them from the old PC?  I want to ensure I'm only using them on 1 device  by the end.  Can someone link me to the procedure?  Thanks!

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ursulla_7440Participant

NOVA INSTALAÇÃO DO WINDOWS

Acabei de instalar meu novo windows 11... não estou conseguindo baixar nada, informa para fazer nova conta e tudo esta sendo pago na data correta por debito em meu Cartão de Crédito? 

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salesup78159400Participant

Solicitud de acdeso

¿Alguien sabe porque mi soliciutd de acceso a adobe creative cloud no ha llegado al administrador? voy para varios días y no ha llegado nada para poder accedr a los programas. 

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stefanofeInspiring

adobe revolutionOpen for Voting

I wrote this even before Affinity was born... but the principle is the same and I thank Affinity for making this happen. All Adobe applications have interfaces that may communicate with each other. If Adobe managed a file with the .rev extension (just an example)... a sort of PDF that includes everything: images, links to vectors... videos... we wouldn't need a suite, but a single program with increasing functions. If I join the full plan, my (only) program does all the tasks.therefore we would have a single program with increasing functionality. Imagine a printout without links.When I insert the image, it is included in .rev. If I need to process it, I process it in the document with the photo editing functions. why have Premiere and After Effects when the .rev file handles everything?Again... why have to provide a pdf when the .rev file would contain all kinds of information?This is what I asked Adobe and this I will continue to ask. When I open Indesign... when I open Illustrat

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Huseyin_kayaParticipant

The cloud system becoming operationalOpen for Voting

We create custom shortcuts, brushes, and workspaces in Photoshop; we install plugins or set up LUTs in After Effects or Premiere, but none of these personalizations can be saved to the Cloud. The fact that they aren't saved is one problem, but the occasional updates completely resetting them is a problem of a totally different magnitude. When we sign in on a new device, being prompted for the automatic synchronization of our settings, workspaces, or plugins is not a luxury—it is a fundamental necessity that has been needed for a long time.I hope that for 2026, this development becomes the highest priority item on your roadmap, finally putting an end to this irony

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Colin311119276i7lParticipant

Third-party authenticator appsOpen for Voting

Right now, Adobe only offers the option to use Adobe Account Access for app-based MFA. I'm sure I'm not alone when I say that I want to keep my logins under one MFA app as much as possible. Adobe should allow users to connect their accounts to third-party authenticator apps like Duo Mobile, Authy, LastPass Authenticator, Google Authenticator, Microsoft Authenticator, etc.

563229

real_9939Participant

App update error message

Just updated all my subsciption apps. tried to open all and had issues with lightroom CC.  I uninstalled it only to have LRC get uninstalled. I was able to reinstall LRC but still having the same error message trying to open LR. I tried multiple times. All was working fine prior to the updates. Any help appriciated. - Thanks 

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javierp30944741Participant

Sugerencia de función: Opción para desactivar la renovación automática de la suscripciónOpen for Voting

Estimado equipo de Adobe,Solicito que se implemente una opción en la gestión de cuentas y suscripciones para desactivar la renovación automática de los planes, sin tener que cancelar completamente el servicio ni asumir penalizaciones por cancelación anticipada.Creo que muchos usuarios agradeceríamos la posibilidad de mantener nuestra suscripción activa hasta el final del periodo contratado, pero evitar automáticamente el siguiente cobro o renovación si así lo decidimos. Esta función aportaría transparencia y flexibilidad al usuario y evitaría confusiones o cargos no deseados.Gracias por tener en cuenta esta mejora en la experiencia de usuario.

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ian_3181Participant

Feature request : Block stolen equipmentOpen for Voting

As lens and camera serial numbers are embedded in the raw metadata, when equipment is reported as stolen, photos with those serial numbers taken after the date of the theft should be blocked from being imported into lightroom or Photoshop

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mcbarker69Known Participant

How do I shut down Creative Cloud Desktop?

How do I shut down Creative Cloud Desktop in Windows 11? Internet searches produce nothing useful. This app is a memory hog that I don't want running in the background. AI search says right-click on the Show Hidden Icons menu and choose Quit or Exit, but doing so does nothing. No exit option appears. I see so many users looking for a solution to this ridiculous omission by Adobe.

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MAX2025_IdeasParticipant

using CC license but cannot use full AI features across all apps

We are teachers who have been using using CC license but cannot use full AI features across all apps like PS, FF and others. The genAI features that we cannot use are Nanobanana, flux and when we try and use it, the apps won't allow us to do it.  This is a big issue and we want to use full AI features to get things done.  - Matthijs and Jeroen

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Claudio4Participant

Adobe is a predatory company chock full of shady tactics and fraud.

Hello,    Before this inevitably gets taken down, allow me to vent about how Adobe is one of the worst companies to exist. When I first got into digtial media design in college, the CCS was pushed to every student so that we could complete projects.. IF you made the mistake of buying any app for a monthly fee, or assuming that you could cancel without paying an early cancellation fee, you're sorely mistaken. AND, AND, Adobe loves to do this thing where, upon trying to cancel your fee, they try to keep you paying for their service, so they offer you a discount price for the next few months, or even just a few months free! How sweet of them! Hey, I have an insane idea haha, why don't you just take the money that you wouldv'e lost giving me a discount/free months, and just [cursing removed] REFUND ME FOR THE TIME I AM NOT USING THE PROGRAM. Anyways, [cursing removed] thank you for the time 🙂

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Sally MaltbyKnown Participant

Re: creative cloud stopped working

Real problems getting Creative Cloud to work, download and install OK, then it needs to connect with Adobe and it doesn't. We've tried all the fixes and nothing works  

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