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The official community for the Creative Cloud desktop app.
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I am reaching out as a concerned customer, on account of a disturbing phonecall I had with Adobe's customer support staff (case #: ADB30135898 - G5Q9) I spent an hour and a half on the phone with the support team today after noticing three unauthorized charges on my bank account, after having canceled my account in March of this year. Jafmeet, Enmol and Gurav denied my claims that I’d been charged after cancelling and lied to me on multiple occasions, changing their “story” multiple times. Jafmeet was especially dishonest and finally admitted to lying to me (which can be heard on the recording of the call). I am appalled by this complete lack of moral decency and professional transparency on behalf of Adobe and their customer support team and I will be informing others about Adobe’s questionable billing practices and dishonest support staff. I was told by Jafmeet that I would receive a satisfaction survey to my email, which I never received. Please let m
Recently I'm getting an error message saying I'm not online so Adobe can't confirm the status of my subscription when I am attempting to edit in the field, where I have no service. I'm sometimes out of service for over a week at a time and don't appreciate being denied access to the software I'm paying for simply because Adobe can't confirm in the moment that I have done so this month. Anyone else ticked off at this development? When I'm in the camper van and have hundreds of shots to cull, and several that are worth doing some color correction and cropping, etc, it's total garbage to be denied access to the tools I'm paying to use for that purpose! At the VERY LEAST, can't they set a flag the first time you log in during a payment period so thereafter you can use the software you're paying for offline when needed until the next payment period starts???
Laut Cloud sind bei mir knapp 30 GB belegt. Ich habe nun sämtliches Material gesichert und da kommen nur 10 GB zusammen.Im Photoshop Forum werde ich gleich eine Frage stellen, die eventuell dazu passt:Ich habe in den Anfängen der Cloud auch damals dort Bilder gespeichert. Irgendwann waren die mit einem Photoshop Update verschwunden - bzw liesen die sich zuerst mit einer aktuellen Photoshop Version gar nicht merh öffnen und waren dann ganz verschwunden (was micn sehr geärgert hat) Kann es sein, dass diese sich "unsichtbar" noch in der Cloud befinden? Das wäre dann des Rätsels Lösung
CreativeCloudSet-Up.exe version : 5.11.0.520
I am using a MacBook pro 16" 2021 model with the M1 Pro chip. When I go to save a file and I want to change a specific part of a file name, usually do to versioning, if I use the arrows, backspace or delete keys the file browser closes immedietly without even a change to the file path or name. I use bluetooth keyboard and I can confirm this happens with it and when using the keyboard on the laptop. This is across all Adobe products that I used so far which include, After Effects, Premier, Photoshop, Illustrator, Media Encoder, Indesign, Audition, and Premier. I suspect that all are affected. I also use all these same apps on my PC and I don't see the issue so I think this is MAC only.
Hi,as far as Creative Cloud is not support a proxy with NTLM authication, it would be great to being able to by pass system paramaters with the following choices :1- No proxy2- Specify another proxy3- Use system configuration.Regards,
My apps panel is showing half of my installed desktop apps as 'available'. On my computer (iMac) I have all of the below installed, (except lightroom), and this is what is shows me - so I don't know if updates are coming through. I don't know how long it has been like this, and I tried troubleshooting using this article https://helpx.adobe.com/au/creative-cloud/kb/apps-panel-reflect-creative-cloud.htmlwhich did nothing.I am on a iMac (Retina 5K, 27 inch, late 2014) running macOS Big Sur.Adobe Creative Cloud version 5.11.0.522.1 Anyone else expereincing this issue or know of a solution? Many thanks!
Audio peaking is not working properly and peak levels are not shown correctly. For example at some points when the noise of video is really loud on timeline its showing like there is no audio or really low audio at that point.
It should be possible to synchronize toolbar preferences and locations across devices.I use a desktop at work and a laptop at home and it would be really helpful if the windows/toolbars appeared in the same positions.
I've had this issue on 2 different remote OSX machines both over VNC and RDP. The creative cloud app will not show any content (image 1). Sometimes if I move the box around a little I can see a some of the information (image 2). This creates an issue with updating products in between upgrades - as updates are not supported on the creative cloud web app. I had a similar issue with Visual Studio Code and their support team had me update a small like of code in the application and it worked great (they have since fixed). please help! Tom
Would be nice if the Adobe admin managed packages allowed user to self install either 32 bit or 64 bit versions of the Adobe software entitlements.
Hello,I'm thinking of buying Creative Cloud All Apps, Is there a Turkish language option for trainings in this package?
Selective File-Sync is a feature that should be included within Adobe Creative Cloud Storage. If team members access one folder to collaborate, all files should not download as there could be GB's worth of files, especially video files. There is no need to fill up other team members local storage if they won't be using assets at the moment but could potentially at any moment. There should be a selective Sync to determine what gets downloaded to the device for offline usage versus a system similar to Google Drive's File Stream' where files are downloaded on demand [1]. Adobe has had selective Sync before [2] and others have requested this many times [3]. Adobe has also acknowledged this as something under consideration since 2016 as per Lin He (an Adobe Employee) who responded on Jun 14, 2016 [4]. Brett N, an Adobe employee has also stated this is a great feature to add in his post on August 5, 2014 [5]. Per Adobe’s UserVoice, this is most upvoted feature under ‘Desktop S
I find it absolutely not OK to have huuuge animated ads in an application I pay a lot of money for. In garish colors, with flying emojis and then on top of it another Pop-Up I have to click away. And then I have to scroll past the commercials to get to the place I need to use this app.This is a program I need for work, and I don't want intrusive distractions that add nothing.
I recently had an extremely frustrating and expensive situation dealing with Adobe technical support trying to resolve an issue with Creative Cloud app updates stalling in the Creative Cloud application. The downloads would start and then quickly stall and eventually time out. No problems with downloads from other Adobe sources or with any other apps or companies. Here are the issues I encountered with Adobe Tech Support. • Agents that do not listen. • Repeatedly answering the same questions or providing the same information because of the above issue. • Agents making repeated outlandish requests, to go out and buy a new cellphone with a new service provider to do a single troubleshooting step. • Was asked to be available with my computer for 24-48 hours waiting on a return call from a senior agent. • Arrogant and condescending senior agents. • Senior agents claimimg 100 mbps internet service is too slow to do update downloads. • Senior
Hey, can you please add a "Threads" social icon to Adobe Portfolio? A lot of folks will want to be cutting edge and... it's not right now.
How do I fix the " CRClient.dll not found" error thrown by AdobePCIBroker.exe - I've got Lightroom installed on the machine
As subject and no solution anyways. Just ridiculous that my apps are used as adobe's advertisement channels with no way to get rid of these banners which take up massive space in the cloud app forceing me to scroll down to actually get to where I need to get to. Right now most of adobe suite feels like a free/shareware version with all the advertisement except I still have to pay. Dont need help, already went that through adobe support to find that none of the supposed 5 people I talked to ever read anything I wrote. Most useless helpdesk/support desk you pretty much find. [abuse removed by moderator]
We manually manage our accounts. I have a user account that has been created, but I'm not sure by whom or when. The audit report only goes back 90 days, but I cannot find them in the 90 days, so they must go back further than that. There seems to be no way to do so. From an audit perspective, I would think it crucial to be able to determine when and by whom an account was created (especially if I have a number of admins and we charge back users for their accounts).
Would be great if you could export a contact sheet from your library so you have a reference. With a big library of images it would be a great resource to share with wider team as well.
Quiero instalar creative cluod en un laptop que tiene programas de adobe no originales es eso posible?
After updating the CC app for Windows, Photoshop and Lightroom CC are not listed as installed any more. Only Acrobat Reader, Fresco and UXP Developer Tools are. Please fix that.
I've been cleaning up my MBP applications some of which are old and no longer in use. When I check on what Adobe has loaded over the years, there are quite a few "creative cloud" apps in addition to the Adobe products that I use (PS, LRC, Premiere, etc.). I've attached a list of the apps in question. Can someone tell me what's in "active" and what is old and can be deleted? See screenshots attached. Thanks for your help.
Had the Creative Cloud All APps installed for 3+ years. Today I try to use InDesign with an activate Adobe font (I've used the activated font for 3+ years) and it doesn't show up. I try to load my added font in Creative Cloud Desktop and it spins - so far, we are at 2 hours of spin). When I click the "Apps" menu item, I get an immediate "Something Went Wrong/Reload Apps" message, no matter how many times I click it. It worked fine last Friday - now it's Monday and I can't access downloaded fonts or see any of my apps on the CC Desktop.
This is my first time reporting a bug here.I found out creative cloud desktop app somehow causes windows file explorer to use a cosntant 25% - 30% cpu usage, even when all files are synced, and in some instances makes the file explorer crash. This is happening on a desktop and a laptop, running windows 11 prothis happens as soon as windows started.The only solution I found that works is to end all tasks related to creative cloud in the task manager, Windows 11 ProVersion 22H2OS Build 22621.1702I hope somebody can help, Flavio Cappelletti.
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