Creative Cloud Services

Hi, I cancelled my Adobe Illustrator membership on April 20th 2023. However, on SaturdayI noticed a charge on my credit card of aproximately 130 € for an Adobe Illustrator subscription (charged April 22nd, two days AFTER I cancelled my subscription).I did not approve of this purchase and am not interested in continuing to use the platform.Given that I cancelled my subscription before the renewal date, and was still charged, I would like to request a refund, but there is no email address or phone number that I can contact (I am from Romania).How or who can I contact to get a refund? Thanks in advance. 

Good morning,I have prohibits with updates through creative cloud of Photoshop and Lightroom, it gives me erroneous 113, I followed all the indications given for this error (antiviris disabled, Firewell, connection change etc.). But Nesuna has achieved positive results. I emphasize that sometimes the update succeeds but this happens rarely

Chaque matin je redémarre mon Mac et le lancement de "Creative cloud" est un problème car apparait le message "Creative Cloud est requis pour résoudre ce problème, ... Voir fichier J'appuie sur réparer et au bout de 10 mn tout refonctionne. Et le lendemain c'est de nouveau la même choseMerci d'avance pour votre aide

Hello!I read about the new Photoshop version 24.4.1 but could not find any update information in Creative Cloud. I Searching the internet, I found a download link but it turned out to be the Swedish version and I want the English version instead to be compatible with foreign teachers. What can I do to replace my Swedish version with an English one? Rolf S

Hi there, I have created my digital portfolio on my school's account on Adobe Portfolio, and now that I graduated, and won't have access to that account any longer, I created my own Adobe account and would like to bring that website from my previous account to the new one. Would that be possible? Let me know what I am able to do without having to create the whole thing again 🙂Thank you

I have a licensed version of Adobe Premiere Pro through Partners Group. Certain assets (video, audio, images) are available with the license; however, I am unable to download the videos assets. The reason given in the error popup is "Download file from CCLibraries failed. Reason: Invalid user access token." This looks to be a known issue since 2021 at least but none of the forums ever had a resolution and I can't get ahold of anyone from Adobe, but this is insane. Is there a workaround? Why am I paying for this?

I'm hoping someone here will be able to help me.I spent a lot of time putting together a nice online portfolio for myself in Portfolio. The desktop view looks just as I want it. The responsive mobile view however looks terrible! I know this has been mentioned on here by others before and I'm not the first.Adobe Help have told me there's nothing can be done to make my paras of text which sit above each piece of my design work in the mobile view, wider, which is what I need to happen. They appear too long and skinny at the moment and it looks so bad! Adobe say that changing the template will not help either. So what can I do? I just want my text columns to be more than three words wide!It's not going to make a good impression for me as a graphic designer if I send my portfolio out to clients, looking like this!If no solution exists within Portfolio then I'd love to hear about other quick and effective workarounds. Thank you!

I've been getting this window message in CC for the last few days. Just got off a 45 minute remote session with support to no solution. Any thoughts? 

Since this morning, my assets.adobe.com (either by clicking on the CCapp or typing directly in the browser bar is showing in Italian   note that the address doesn't contain the language (as in language:it or similar)all of my preferences are in English, all my apps are in english, I deleted all cookies.Fortunately the app is still in Englaish, (phew!) but there are ceratin things I cannot do with the app.I don't speak Italian, I may have been once on the Adobe website in Italian to help someone on the forum, but I have been on the French website since, so....   I would like my English back. Is there anything I can do?

Hello,I am writing to inquire about a potential issue with my Adobe Behance account https://www.behance.net/davzzza . I have been experiencing difficulties adding my team member ( https://www.behance.net/dzvizz ) to a project and my new project ( https://www.behance.net/gallery/164910435/escape-to-bosfor ) is not appearing in the new projects tab.I have tried to reach out to Adobe support but have not received any response. I am now wondering if this issue could be related to a shadow ban or similar action taken by Behance.Could you please look into this matter and provide me with any information or assistance you can offer? I am eager to resolve this issue and appreciate any help you can provide. Thank you for your attention to this matter. Best regards,David.

No funciona me da error 201. ayuda

Hello, i'm new in Adobe Subcrition annually. I have just install creative cloud desktop app to install another app i subscribe.But unfortunately, i really can not see it.anyone knows about it?or, how to install Adobe app without creative cloud? thanks.

No me deja subir ningún documento, porque aparece este error.Necesito apoyo y solución a la brevedad

In devdocs the code blocks was with light backgroundhttps://devdocs.magento.com/guides/v2.3/ui_comp_guide/components/ui-form.html But in the new Adobe Commerce documentation, the code blocks was dark background, in a FULL WHITE PAGE!https://developer.adobe.com/commerce/frontend-core/ui-components/components/form/ The radical change in contrast hurts the eyeshttps://www.ncbi.nlm.nih.gov/pmc/articles/PMC6020759/https://lumeseyewear.com/blogs/learn/prevent-digital-eye-strain Easy solution:- Rollback to code blocks with light background Complicated but highly appreciated solution for all the developers AROUND THE WORLD- Create a day/night button, you can find an example in:https://www.tutorialspoint.com/cprogramming/c_arrays.htm[top right corner, just at the left of "teach with us" link]

I notice that theres a Feature Request / Bug Report for many Adobe products, like photoshop, acrobat, XD.https://www.adobe.com/products/wishform.html I want to add a Feature Request for Adobe Commerce, where I can fin it?  

I have old graphics assets in my Library I want to remove, but I cannot locate the original Illustrator files they were pulled from, so I want to save them for archive before removing them from the Library. How can I most easily copy these items from my Library to "Your files" within the Creative Cloud app?Thank you very much.

In the past 2 weeks my small team has encountered this problem multiple times with multiple files- we are 2 people in different locations working together on large reports, and often we will divide and conquer infographics, and drop them in the client's CC library when they are done. The problem seems to ocurr when one user creates the chart (made in Illustrator and dragged into the library from Illustrator), then the other drags it into the InDesign file from the CC library. Everything appears to be fine until you go to package the file. This is when InDesign says it cannot package the file because it cannot copy links over.  I've read through this forum thoroughly and tried checking file names for extraneous glyphs (there are none we have a file naming structure that doesn't allow for that). Then I copied links manually to a folder to see which files were the problem. Every time, it's just the files we created in Illustrator that were added to the CC library that cannot be

Buenos días, Hace poco tuve que resetear mi Mac y ahora me he dado cuenta que las bibliotecas no se muestran bien. Antes se mostrabar ordenadas y los iconos blancos se veían perfectos. Ahora solo veo una mancha blanca en iconos raros y en lo demás se ve como desordenado y pequeño. Nada que ver a como se veía antes. He buscado soluciones pero no encuentro nada. Probé a descargarme un instalador de las bibliotecas en la página de soporte pero no fucniona... Me pasa en todos los programas de Adobe. ¿Alguien sabe qué puede ser? ¡Gracias!

I'm a photographer and connect my Lightroom albums right to my portfolio, it works really well for me but recently I have been getting an error message saying that something went wrong and it was probably their fault so try again in a little bit. I tried restarting and updating my laptop and web browser, but neither worked. I also tried publishing and republishing the site but now it won't republish, it's like it's almost fully loaded but can't fully get there.

Hi there! I am trying to link this page https://www.figma.com/proto/YnjoR09S7PAc804LwtEZSw/Spoortocht-App-(Figma)?node-id=310-408&starting-point-node-id=1%3A4 and Adobe Portfolio wont let me. It gives this error:  Would love some help! Thank you!

Over the last 6 months, maybe more, My cursor freezes at times on my computer.  Windows 10 Pro, up to date version.  Adobe Creative Cloud.  When I go into Windows Task Manager, if I delete the Creative Cloud UI Helper than I get my cursor back.  Please FIX YOUR SOFTWARE.

Recently, when I open Creative Cloud, it says that I have a free account (XD on 7 day trial/Photoshop & Illustrator locked) which is not true. I have a paid account, Creatve Cloud simply doesn't register it. When I try to open my account in account.adobe.com, it simply says 'There was a problem loading your public profile' (see screenshot). Restarting my machine doesn't help, neither does logging out and logging in. Can I get access to my paid account please?

Hi everyone,I recently receive the below message and Im not quite sure what it means!I've been using Portfolio Adobe since 2015 without to pay and it fells that now I have too.Is that the new policy from adobe or I'm not understanding the message correctly?Thanks for your help.

I couldn't find the section for Adobe Portfolio, so forgive me if this is posted in the wrong section. I am frustrated with the settings on Adobe Portfolio. The only theme that I like out of all the themes they have is Ludwig. However, the page titles only show when you hover the mouse on them. When you view the portfolio on a mobile device, it just looks like a random image gallery and page titles on hover will not show, so it's not likely a visitor will even know what they're clicking on. They may not know that each image is a clickable link to a different page. I want the portfolio to be easy to understand for all kinds of visitors that might be looking at it. So far, someone from support suggested that I either switch to a different theme (which I don't want to do) or put the title in the image itself in Photoshop. Seems like a bit of work to do for just one tiny obstacle that just happens to be included on other themes. I don't understand why they would leave out one useful and im

Hey, I'm trying to add some text to pages in adobe portfolio and this text is visible only in the version for desktop browsers because in the mobile version there is no text anymore, only the name of the page, how to make the description visible on the phone