Creative Cloud Services

I run my Adobe CC account on two computers - mine and my wife's computer.  A few months ago, her computer stopped recognizing our shared Adobe drive, so now she is unable to access our shared files on that device.  We've tried a whole mess of things to resolve it (pausing/unpausing sync, restarting computer/app, reinstallation of individual apps, then the entire CC suite, "upgraded" from Windows 10 to Windows 11), but it simply will not pull up any of our shared files, showing instead only files on the device's local Adobe folder. How in the world can I reinstate that access to our shared files that her computer used to have?

Hi communityI used to be able to permanently delete files in my CC library by going through the website, but probably 2-3 months ago loads of old files (plus new ones I have never even seen before) started coming back, and now no matter what I do I cannot delete anything permanently?Also, I would love an 'empty bin' button, manually clicking a tickbox to delete every button is REALLY tedious!Thanks if anyone has any helpful suggestions

Something happened to me CC cloud files and I was sent in zipped files the backups of my cloud files invluding the CC library files from Adobe Support.  Where are the library locally located on a PC for me to put them back and have access to them in PS, Illustrator ect...Thanks

Hello,I've a question about my cloud-storage. It's full (107,6 GB/100 GB). But I can't find the reason why.My synced files are only 22,9 GBMy trash is emptyThere is not much in my library en cloud documents.I don't use lightroom & document cloud ...Can you help me? Thank you

Hi allI purchased an Adobe Cloud Suite license (annual 599€) from my Enterprise account so I can see the billingbut I can't affect this license to a specific user from my organisation ?How can I do that ? ThanksStef

My hard drive died on my laptop and I just got a new one put in. I tried to sign back into my account but none of my previous work or footage was saved anywhere. Shouldn't it be stored somewhere within the creative cloud?

Hey hey! My school provides me with a full Creative Cloud subscription, but before they did, I purchased just Adobe Illustrator for myself, and since have uploaded any files, installed many fonts and had many resources on my personal Adobe CC account. I do not want to pay extra for Photoshop, as I am realizing I need it for my designs, but the school account has it.. is there any way I can use 2 different Adobe CC accounts on 1 computer, or just have Photoshop logged into the school and the rest of CC in my personal? Or is there a way to ‘merge’ accounts? I hope this makes sense

Hoping someone can help. I've added an embedded image slideshow to my portfolio, when I preview the page the slideshow has a cookies message overlaid at the bottom, despite having the show cookies message option switched off for my site. Is this something I can change within portfolio, or will embedded code elements always show a cookies message? Thanks in advance.

Is Adobe working on the ability to selectively sync folders? This would be incredibly helpful to my team.

Hi I had a quick question, so I have adobe cc on two devices. 1, on my PC which I use the most to edit premiere Rush and premiere Pro videos. And I have it so that it syncs the files and media to CC. However due to this, I recently noticed that my laptop had nearly no storage left. And most of it was being used up by the files I have synced from my PC. So I went to the CC settings on my laptop and Paused the file syncing. However there are still a lot of files that have been already synced now taking up space on my laptop. So basically, will deleting those files from my laptop also delete them from CC and my pc? 

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Hi folks. Apols if this has already been covered. My sync folder has 58GB of file data in it, way less than my 100GB allocation. But on the CC app it says I'm using 114GB of space. I've permanently deleted any previously deleted files, and I have very few libraries so they won't be to blame. Can anyone please shed light on what might be going on here? I've asked Adobe customer support for help and they were bordering on useless. Is there any way at all to get a clear itemised breakdown of cloud storage use so I can actually home in on the problem? Because right now I'm in the dark as to what to do about it. Many thanks in advance. 

So, I was away for two weeks. During this time Adobe implemented this profiles thing.Now I've got three possible profiles.Two of them don't have any active subscription, the third one does.NONE of them contains my CC Libraires.VERY FRUSTRATING since it's years of collecting and arranging and my organisation uses these libriaries on a daily basis – including me. I've logged out and logged in with Creative Cloud app and web, and apps like InDesign and Illustrator, and I've tried all three profiles. 🙂 Creative Cloud 5.7.11macOS monterey 12.4

Hallo,ik gebruik Adobe Creative Cloud op m'n PC. Ik wil het tijdens vakanties ook op m'n laptop kunnen gebruiken. Kan dit met hetzelfde abonnement? Henk

Hello, I created my portfolio thanks to adobe portfolio and I embedded videos in the background but the videos are quite compressed.Is there an optimized video format for the web?here is an example : https://hhvproduction.myportfolio.com/work-areaThanks in advance.

Witam,Pomimo kilkukrotnych rezygnacji z produktu przed końcem próbnej wersji pobrana została opłata za korzystanie z aplikacji. Jest to jawne oszustwo firmy adobe. Z konta pobrane zostały już 4 opłaty dopiero za kolejnym razem przyjęto rezygnację z planu. Dodatkowo mimo opłaty ok 500 euro nie mamy oprogramowania. Nie ma możliwości reklamacji ani kontaktu z Adobe.

I'm uploading a big file to cloud with slow net and there is now way to know how long I have to still wait, I only see that 1 file is uploading. I don't know if I have to wait 5 minutes or 5 hours. Should I go do sleep or  wait.I just can't understand how Adobe can leave out that kind of basic functinonality from their software. I have never used any app that doesn't tell you the Upload/Download status. How can Creative Cloud, app thats purpose is to transfer files, not tell you this basic information? What do the developpers in Adobe think? Really annoying. I would like to write some ugly words here.  

Hello,I have settings that I use in the Print module to get a certain look that I like for skin tones.  This involves making a color adjustment in the Develop module as well as slight exposure adjustments.  It there a way to "save" the Print settings I have and have this specific setting  include these adjusted Develop settings also? I  added a User Template after I had these settings all set but when I tried to use it on another image the Develop settings I want to use for this specific print job did not change - - I had to go back to Develop and manually do my adjustments. Thanks,Steve

I have put in over 13 hours in the past 4 days with Adobe support trying to get help with my LRC issue.I have been told on 2 occasions that I would receive a call back but didn't.  I am repeatedly talking to basic level tech help who want to do the same thing over and over when I tell them that has already been tried and who I really need are more senior or knowledgeable people to assist me.   Can anyone give me advise on how to best get the technical help I need. 

Is there a way to change the order of the Social Icons? For example, I don't want Twitter to appear first in the list. I'd rather have Instagram or Email come first.I've figured out mainly how these work in Adobe Portfolio, but can't seem to find any order/priority controls.

Dear Adobe Comunity,i have a small question concerning the creative cloud filesharing.Does the recycle bin automatically delete files after a specific period of time? Or must i delete the files manual?Thanks, and best regards.

I recently have started to have issues with my shared CC libraries. My currently shared libraries are no longer showing up when I log into and launch Illustrator. When I click on sync library, it will briefly re-appear. However, as soon as I click on the library and scroll, it magically decides to disappear again. I've logged out and logged back in to my adobe account multiple times with no luck. Please help as this is causing problems with files that utilize linked assets. 

Hello, i have been having constant problems with the adobe synchronization.I have tried everything. I've searched for all different symbols (*/"<> ...), all my files are clean. I've reinstalled the app, rebooted my mac, ... still i get this problem. Can someone help out?Thx!

Hi, I cancelled my subscription a few months ago. I had also created a website on this account with the help of Adobe Portfolio, which was then deleted after the cancellation. Now my question is whether it would be possible to restore the website somehow and transfer it to another account. Would it be possible to restore the website if I took out another subscription for the old account or would the website no longer be there? Is there any way I can get access to the contents of the website?Thank you very much for your help. 

I am new to the community and have a question about my portfolio. How can I show a title at the top of my Video Collection?  It has a collection page with a grid for videos but there is no title on that page, and I dont see a page container block on it either. On the page it shows the cover images for all the videos but there is no title at the top that says VIDEOS. I also have an IMAGES page and an ABOUT page and they both show titles at the top under the Navigation.