Creative Cloud Services

I'm trying to cancel a free account and keep only my paid account. But I can't find a way to cancel it, and adobe support had no suggestions. Everything says to go to Manage Plans and then click on Cancel Plan. But mine just says "You have no paid plans" so there's no cancel button. Any ideas how to get rid of a free trial I no longer want? Because support doesn't seem to know?

Hi There,How do I use the Creative Cloud Files folder ( with the red icon ) on my computer?It looks quite useful. I don't want to put stuff in there if I don't know what I'm doing.Please view attachment FOLDER.pngThank You A   Moving from Using the Community (which is about the forums) a better forum... Mod  

I don't know if it's the correct trhead. Many of the links on the page https://creativecloud.adobe.com/cc/discover/article/meet-the-creator-collective?locale=it&trackingid=DD5B1J23&mv=email don't work.

A lot of my searches pull up UNRELATED IMAGES that wastes time trying to find more specific types of images.How can I best arrange topic wording with topics & sub-topics to find what I really want?

I currently have File Sync paused on my Creative Cloud because I have limited space on my work laptop. My issue is that Creative Cloud will continue to download my library in the background when file sync is paused. I have to delete my "lib" folder every 4-6 hours just to keep working on my projects which can cause major delays when using photoshop and other adobe programs.I'm not sure why it keeps downloading even though my file sync is paused? I double check it every time I have to delete.Macbook Pro 15 2017MontereyFile Path: /Library/Application Support/Adobe/Creative Cloud Libraries

Is it normal for Substance Sampler to only exist in Creative Cloud 'Personal account' ? Driving me nuts, all my other programs are in 'Teams account', all day long i'm logging in and out so i can use Photoshop (on Teams) and then Sampler (on Personal) and then back again, what a crock of crap what's going on ? Nobody at Adobe seems to know how to fix this, the website for admin is so complicated. Soon to give up with it and look for something else.

I am trying to turn on file sync in the Creative Cloud application, but the option is greyed out.I am running this on Windows 10 64-bit and the Creative Cloud version is 4.6.0.384My window looks like this:

Help!When I look at https://assets.adobe.com/mobilecreations I can see all the Draw/Sketch files that were created on my iPad.  However, I can't do anything with them (copy, delete, and most impartantly, convert to Fresco). Apparently I'm using 57.5MB of my 100GB creative cloud storage, so it's as if I can see thumbnails but the projects aren't actually there. When I look on the CC app on my iPad no mobile creations show up at all.  I'm logged in with the same ID (I've tried the other possible log in and in that case nothing shows up anywhere - iPad or desktop) and all apps are the most recent. If I open Fresco and try to bring Draw or Sketch files in, it says there aren't any. Would love to get my drawings back! Thanks for any help.

Recently, whenever I launched a desktop app (invariably InDesign for me), I was presented with a panel that kept asking me to continue as either an individual or as an organisation, so I chose organisation because I'm part of a team of designers. It's extremely coincidental, but since doing that I seem to have lost my connection to my libraries where I had a lot of content. How do I get them back?

I keep accidentally opening an outdated file that was created by an ex-colleague who no longer works here. In the Creative Cloud shared area, I click on the checkbox on the document and there are no associated actions available.  It's weird because I have other outdated files (shared by ex-colleagues) and I'm able to leave those easily. Just not this one specific file.  It's driving me insane.  Please help!

For the last month so, whenever I render an image in Daz Studio 4.16, a message will appear afterward stating that Creative Cloud is in need of repair. I click thru the screens and let it repair, only to have to do it all over again the next time I render an image. I've updated before programs thinking that would solve the issues but it keeps happening. Daz Studio is now been updated to 4.20 and Photoshop and Illustrator are updated to their latest versions. Any idea what might be causing this issue?

I am trying to make a simple mask Ive doen the tutorial and cant seem to get the mask to apply. I have a clip that has 2 candles. I used motion to scale to the size I want, zoomin in on the candles, and used crop to make the clip to size. I put a black and white effect on. I rendered the clip effects. I want to change brightness and contrast of the candle flame. So I put the brightness and contrast on the clip, and select the ellipse mask and nothing happens. I am expecting an ellipse to show up on the video so I can move it around and adjust my sliders. What am I doing wrong or not doing? It seems like it should be simple....thanks. 

Hello, I have Photoshop CC 2019 monthly subscription. My question is do I have to be signed into the Internet to use it or can I use it while OFF line? I tried and seems I CAN be OFF line, but I am not sure if ALL the features are usable while I am OFF line. Would appreciate if you clarify this issue for me. Thanks so much,Marina

Hello,I would like to know why some of my files are detected as viruses when they are not?These are false positives but how to report it?I would also like to know how to mark a folder so that it does not get synchronized?

Which Adobe product do I need to use to enable me to capture a full page on a website and how to do itThanks Mike

I keep receiving a notice to remove videos and photos or they will be deleted because I do not have a subscription. How do I rove them?? 

I understand needing to sign out of a second computer when I want to access Acrobat on a third computer.However, I am now required to sign out of one of two computers that was using Acrobat when I want to use After Effects, which is only installed on two computers. This means that I cannot use Acrobat on two computers and use After Effects on a third, without signing out and signing in. This is unacceptable, and hampers my workflow. I understand limiting the use of one application (e.g. Acrobat) to two devices, but this sign-out process means that I cannot use three different Adobe apps on three computers, preventing me from multi-tasking, as is often required when rendering, for example. Could you please make the sign-in requirement application-specific, and not broadly applied to all Adobe apps? If you have another solution, of course, I'm interested. Thanks.

ACROBAT on iPadI need to transfer hundreds of pdf files from my old iPad to my new iPad. I cannot see a way of selecting all, and then uploading to document cloud. I am a free user. Thank you. BRgds

I'm in an enless loop of links, trying to contact support, but there's no chat popping up. Is there any other channel where I can sumbit a ticket?

How do I change the font/font size for captions associated with images in a photo grid.  I've tried the changing the settings for captions under media content styles but that doesn't seem to effect the image captions.

Hi, I noticed that my C drive is suddenly full, and took a look with TreeSize program. Somehow there's over 100000 files being generated in folder C:\Users\me\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS until my drive is completely full, and I don't know how to stop it. Any help is appreciated.

Hello,    So I need a bit of help. I designed an awesome website on Squarespace and I was wondering if could connect my website to my adobe portfolio. In other words, I would like for someone to visit my adobe portfolio scroll through my work and then click web design, and then it would open a different page and take them to the website I created on Squarespace.

Hello, I just want to know is there any way to transfer my Created Xd links to other account with no change in link. Like my comment also get transfer without changing link 

I keep getting this popup everytime I open Windows.I tried to reinstall Creative Cloud and rearranging my RAM to see, if the addresses changed. They didn't.English translation: Instruction at 0x0... referred to memory at 0x0.... The memory couldn't read.Click OK to terminate the program.

As heading says, I'm having issues with syncing after moving from and Intel i9 Macbook to a M1 Pro Macbook using migration assistant. The Issue:XD: not able to open cloud docsSame issue in Illustrato when selecting 'your files' in open screenCreative Cloud desktop app: stuck on "Gathering storage information..." when clicking cloud icon, top rightCannot see CoreSync running in activity monitor The process I took:Transferred files between my old (Intel) macbook and new (M1 Pro) using Migration AssistantSuccesful transfer (>500,00 files!) apart from Adobe related filesAfter checking each program, redownloaded Illustrator as was running Intel version, not native - now running fine The thing I really would like to keep is all the CC app settings: workspaces, keyboard shortcuts, preferences etc. To reiterate, the apps themselves work fine but all the cloud services don't work. Any ideas?