Creative Cloud Services

Hi, I'm using CC on my relatively new Mac. Trying to clean up, I noticed "residual" Creative Cloud sync folders & files consuming a lot of disk space. Not only for my Adobe ID but for other synched IDs, too (see screenshot). Is it possible to delete these CC Synch Folders and the files within, without deleting the corresponding ones in the cloud? Alternatively, can I do a clean slate "reboot" to reinstall a fresh version of CC? Thanks in advance

Hi.A couple of months ago i downloaded Adobe CC for school. I used ''Academic Software'' (a Belgian site that my school uses.) All i needed to do was requesting a account. So i waited and got a mail from Adobe that i can download every app. I downloaded it immediately and i ran to a problem. Adobe CC said that i needed to log in again because i was logged out. So i pressed the button and then it came to the same screen that says that i am logged out. I tried downloading it again but it doesn't change anything. I also tried multiple things i found on the Adobe faq page but it's still the same screen. It can't be something with my account because on the Adobe site i see every app in my license. The problem can be the previous account I had, but that is from a diffrent email but on the same laptop. Does anybody know what to do? Because i really need the help 😞

I am starting to create digital menu boards for restraunts & convenient stores. These will include videos and some basic animation and movies.  Here is an example of the kind of animation I am talking about:https://www.youtube.com/watch?v=aXg6eiIx4x0 I also will want it to include video clips (pouring drinks for example) I am thinking that Animate is the way to go??.... but wondering if anyone has recommendations of what Adobe products might work better?  Thanks!

Hi, I have several adobe apps installed on my notebook with my partner's account. Now I have purchased a complete adobe package for myself. I want to access these apps with my account without having to uninstall everything and install again. How do I do that?My thanks in advance.

So i recently bought a new Mac and logged in to my adobe apps but my creative cloud is not syncing at all even after trying to troubleshoot, reinstalling, log out/in and forcing quit in activity monitor...someone please help 😞

Hi! I am using iphone IOS 15.2 and suddenly my creative cloud folder disappeared from the files folder on iphone. I downloaded latest creative cloud , logged in but i still can't see them inside files, mayb that's why when i try to add audio inside aero,i navigate to the file but it looks grayed out. I would really appreciate your help as i spent kast 3hours trying endlessly .thanks!

Hello, I am a visual artist and am going crazy trying to figure out digital sizing, pixels etc for exhibit requirements. The requirements are supposed to be under 4 MB, 72 ppi, and suggest at least 1920 pixels on longest side. When I upload it it keeps saying it is too big? The image size box tells me it is 400.8k 300 pixels by 456 pixels, 4.167 inches x 6.333inches high, and 72 ppi. How do I get this correct. Thanks,Moira 

Can this be done?? TIA!

Hi, I've been working on photoshop on my iPad for a couple of days. Today it has kicked me out...I have tried to sign back in but it keeps telling me to restore my purchase...the issue is that the button on the app does not seem to work. I have restarted my iPad, uninstalled and reinstalled the app signed in and out....I still seem to be having the same issue. urgently need help as I am working towards a deadline.thanks 

I discovered AE render files where being saved to a cloud folder.  When I deleted them, they just ended up in Deleted Files in the cloud.  We are talking about 10,000+ 100kb files that add up to 95GB of my 100GB limit.  The only solution support is giving me is to manual select and delete each file.  That would take YEARS, not to mention the website is slow and hangs when selecting multiple files to delete. There has to be a better way.  I just need an empty trash option. I am paying for a service I can't even use... Please help!!

Hi, It's ridicilous that I cant share big files with my clients in cloud. My SVG is around 1GB and it cant be loaded in cloud. Also other formats like pdf is working very slowly and zoom is only 800%, like I need 6400%, I can easy do in local pc. I can't understand why cloud services is so limited and useless when computing power is unlimited in these days. Maybe you guys can give me some advise? 🙂  Cheers

Hello, Whenever I'm using my PC for things like 3D rendering or for making music I need every little bit of resource it can give me so I manually terminate the Adobe background apps with my task manager. Even if I'm not making stuff, I don't want these apps running and using resources if I'm not using them. Is there an easier way to do this than to manually terminate each individual process? Can you add a way to terminate all your background apps when not in use? (similar to the run at startup options apps give you). I really don't understand why these are open in the first place if you're not using any Adobe apps.

Dont know if this is the right forum (please move to correct forum if necessary) but the CC app needs a vamp. Many users come to the forum asking how do download older versions as they are not visible in the CC app. Often Settings/Show Older Apps is missed. Its hidden behind the scroll. Can this be made somewhat more visible? This one is quite noticeable as text is half hidden and therefor invites scrolling the very narrow scroll bar.    

I'm writing this on behalf of my client who's asked me to come here and figure out how they can get all their assets off Adobe cloud without having to download files one by one.  She spent on several occasions hours with Adobe Support asking how to accomplish this, everytime Adobe Support told her it "Was Not" possible.  When she told me this I thought to myself that's crazy that there's no facility to do that.  Luckily there is a way, with the first app on the list when logged into Adobe cloud.  What I couldn't believe was how incompetent Adobe Support had been, Adobe deserves to loose it's customer base for this product with such horribly incompetent people manning the frontlines for customer support.  Another great case for why you don't offshore your customer support.

I have an Imac running Apples most recent IOS, Montery 12.1.  I have a subscriptoin for the Creative Cloud. When I try to open the programs, such as photoshop, they don't open or take a very long time to verify. I get a bar saying verifying, that often takes a very long time to complete and usually doesn't open the program.   I read in a forum that some non Apple products need full disk access, which I have granted in my preferences. Apple says it's not their problem.Any suggestions?  If I can't solve it here, is there a support phone I can call, or only forums on my personal Creative Cloud plan?Thanks for any help. Tom

Fonts will not currently activate automatically when I open files, so I have to keep writing down the font names that will not load, then search and manually activate each one in Suitcase every time I open a file with inactive fonts. It is driving me mad. Specs:Mac OS High Sierra 10.13.6 (machine is less than 2 years old)Adobe Creative Programs - most used are Photoshop 2020 21.0.2 and Illustrator 2020 24.0.2Font program is Suitcase Fusion 20.0.7 (8698) - non subscription based When I go to 'Manage Plugins' in Suitcase, it shows that plugins are not installed, but also says, "Your plug-ins are all up to date!" in the bottom right on the dialog box. I asked specific questions via the 'help' feature with suitcase, but their response was just that I need to upgrade (which may be true). According to Suitcase, I need to upgrade to their latest subscription-based program, the one I have is outdated (the one I have was purchased when I got my new computer less than 2 years ago)

Hello everyone,I've been fighting this issue for quite some time, searching for advice, but there doesn't seem to be a solution to this.On my Windows 10 laptop, I'm running Creative Cloud quite extensively, utilizing cloud storage etc. Almost all of the time, the CoreSync.exe keeps synchronizing and employing the processor so that the fan runs constantly. Moreover, while the sync process is on, it seems to block icon display. The moment I kill the CoreSync app, all goes back to normal.Do you find this behaviour normal? Because it really slows down my work (CPU power AND file organization without icons).See the video for more detail.Thank you for advice.

Hello, Je ne parviens plus à accéder ni aux fichiers partagés ni à tout autre document (illustrator en l'occurence) enregistré en ligne. Depuis environ début décembre 2021, dans Creative Cloud, onglet Fichiers, il est seulement indiqué "Une erreur s'est produite" ; rien d'autre n'apparait. Même message dans l'onglet dédié sur AI. Je peux accéder aux documents depuis adobe.assets.com mais ni les télécharger ni les ouvrir dans AI depuis cette page web non plus. J'ai changé d'ordinateur. Tenté de réinstaller Creative Cloud. Tenté de me connecter à la version bêta d'AI (sans succès). Suis à cours d'idées.  Quelqu'un aurait-il une piste ? Adobe Care sur tweeter a vaguement tenté de m'aiguiller, sans succès...

How can I cancel the regular payment? Please cancel the payment.   [Mod: Moved to the appropriate forum]

Hi,Does Creative Cloud perform any virus scanning on the files that are uploaded?Can you please confirm?Thanks!

My Creative Cloud 2018 cannot connect to activation service, and pinging the server from this page shows "Bad request" error. Does anybody have same issue?

I have exceeded the capacity of my cloud plan. I would like to delete the photos there. Unfortunately, on the creative clouds page, in the 'files' tab, I do not see these synchronized photos. Please help.

Hey Everyone,I couldn't find a single way to contact Adobe since I don't have a subscription yet and there isn't much information I could find online that I was comfortable with, so I'm going to ask here. So I got a question about the Creative Cloud for students.Our school wants to get Creative Cloud for the whole cinematography club that we have, which is around 10 people, but we don't know how to share Creative Cloud. I think its called Creative Cloud for teams. I'm now sure.I know that we can log in with our school email to download Creative Cloud after the school buys it, but how does it work? Do we need to register our school somewhere in the Adobe Website? Which subscription specifically would be suitable for us? And, how do we make sure that the school emails actually work and that we can share it in the club?

Hi all, my internet connection works well, but creative cloud keep being like this. I've uninstalled and reinstalled it but this problem keep happening. I tried to turn off core sync but the core sync doesn't appear in my extension. I attach my wifi information. Anyone can help?  

after all this years my still can not re-pin the adobe creative cloud to the navigation pane... this is so frustrating