Get help and support for your membership services.
Recently active
logging into my files on ie on windows phone gives a whole lot of nothing. Just a blank page. one drive, dropbox, google drive all work fine.whilst I'm at it, uploading files to creative cloud today east coast Australia was slow and eventually failed.is it flaky everywhere or just in aus?
We have been using Creative Cloud in our team for 2 years now. We have 3 team members and we share design files on the Creative Cloud Files. I also use my CC account on my home computer.We have had several problems with file syncing in the past:For about 4-5 times suddenly 50-70% of the design files are moved to archive. It seems to happen when there is a syncing conflict with one of the computers.It's really scary to discover all those files have disappeared from our computers. And each time it's a struggle to restore all those files and to make sure none of them is missing...CC often also creates multiple folders like this:We really need a solution for this issue or we will have to move our files to DropBox.
I have no files uploaded to the cloud.This file can be deleted if I can find it - It does not seem to exist, though the server says it does.I have archive permanently deleted it - but the issue persists.If I can provide better details please advise what you need to help you help me.I am using a MacBook Air Mid 2013 current latest OSX. Any ideas please, with thanks in advance?
Upon further investigation I think that I know what happens in my case, Adobe Shape or Color CC libraries don't sync with the CC folder in the Mac though there are on the web portal, so basically all those files are inaccesible to my Adobe apps, any help would be greatly appreciated.Cheers
Can you make Creative Cloud Files Private on a shared computer?
In latest version 2.1.0.108 of CC desktop, my Creative Cloud Files folder no longer syncs files to my CC Assets page. When I put files into this folder, they do not show sync symbol, nor do they display on CC Assets page. What should I do? This sync feature worked fine before the auto update.Peter
This happened right after the Creative Cloud update a few days ago (June 8th 2015? plus/minus a day or two) The desktop app displays the text "When you turn on file sync...." and underneath "to start saving files to creative cloud...." in the opening window as if it is off. none of the files or folders in windows explorer in the CC folder (with the red CC logo icon) have any of the green check icons indicating up to date or the ones indicating syncing. The main CC folder does have the shared folder look (the two person icon indicating it is shared).In preferences in the desktop app i go to turn syncing on and it says it is on already.tried restarting, moving the folder to a different location then back and clicking off in preferences for file syncing and then on again...nothing helps.
my desktop sync page is not working. Cannot view files on web or sync files it also does not show file storage
Please download the attached file to view this post
When I am syncing my files from Adobe Creative Cloud (close to 24.5 gb), I am unable to do so. Even though the status shows that the files have synced, I cannot find them on the local folder. The files are visible online but the experience is so bad that I dont want to use the online service. How do I resolve this issue of files not showing up on my machine?
Running on OS X 10.10.3Gives the following crash information Process: Core Sync [577]Path: /Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/MacOS/Core SyncIdentifier: com.adobe.accmacVersion: 1.4.0.297 (1.4.0.297)Code Type: X86-64 (Native)Parent Process: ??? [1]Responsible: Core Sync [577]User ID: 501Date/Time:
I have an issue with Creative Cloud file sync. From time to time CC erases all my files and then syncing them all over again It used to happen before but only after CC update. Now it's almost every week! This is really annoying especially because it slows down internet connection.
I have a Creative Cloud for Teams account, and two Macs (OS X Yosemite). On one, no problem On the other, I can't sync of access my files.Clicking on the Creative Cloud in the toolbar and selecting "Files" gives me a message "Unable to Load Sync Location". The "Contact Customer Support" and "Reload Sync Location" buttons do nothing.I moved my older Creative Cloud folder (from when it did work). Now I have a new one, but it's empty. The CC app won't open it.I tried uninstalling and reinstalling CC app. Anything else I should mention?
unable to load sync locationI cannot see my files other than through the web browser
Why won't Creative Cloud Files Sync after I installed the latest update?
After updating the Creative Cloud Desktop app this morning to 2.1.0.108, my files will no longer sync. File syncing is turned on, but nothing works. Help! Here'a screenshot below:
I just downloaded the Creative Cloud update, and now none of my files are syncing. When I try to view the file information from the Creative Cloud menu, I just get a spinning progress wheel and never see the usage information of Cloud storage. Fonts are also no displaying. Anyone else having these problems?
I'm getting a repeated CC Core Sync crash about every 1.25 minutes. Restarting hasn't fixed the problem. Screen grab of the incessant error window attached. My OS is Mac OS X 10.10.3. Can someone please tell me how to fix this issue?(FYI... I tried three times to contact chat for this problem. The first time failed. The second time I connected after 20 mins and then the 'customer service' person ended the chat without saying a word, the third time it told me that the 24/7 chat line was 'now closed'... nice work, Adobe.)
Ever since the update installed itself my files stopped syncing and I can't right-click and share files in Finder anymore!Any suggestions? Fixes?
My files do not sync
I can't seem to sync anything with the cloud.
I can't access my CC folder in Finder or from the CC Assets.
since yesterday i get i pop up window that core sync was quit,
Along with the automatic update to Creative Cloud came a bug that prevents Creative Cloud to acknowledge the Creative Cloud Files folder. I've moved it but didn't help. I was getting errors about it being unable to sync, then unable to load, and now when I open up Creative Cloud -> Assets -> Files, I just get the spinning wheel that never ends.Need help getting this bug fixed please.
As the title states, I received a notification of update to adobe cloud which I performed. Now MS Security Essentials opens a box on every bootup flagging Adobe CoreSync.exe and wanting the file sent to Microsoft for examination. What's going on?
Remix with Firefly Community Gallery
Thousands of free creations to fall in love with and remix in Firefly.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.