Download & Install

My Mac is struggling to run CC, as it only has 8gb of RAM and cannot be upgraded – it's an iMac (Retina 4K, 21.5-inch, Late 2015), 3.1 GHz Intel Core i5, 8 GB 1867 MHz DDR3. I have heard it is possible to install and run Adobe CC from a partitioned external hard drive, to free up pressure on the internal hard drive. Is this possible, and, if so, how do I go about it? Layman's answers preferable as I'm not that techy – as is evidence by the fact I didn't realise you couldn't upgrade RAM in new iMacs after purchase! Any help greatly appreciated, thanks.

Hello, I'm currently trying to open Photoshop and Lightroom, which are Apps included in my Plan, but a PDApp window keeps opening, asking me to sign in and when I do, it offers me a free 30 day trial? Everything seems up to date, so I'm not sure what the problem is. Any help? Thank you.

How do I fix this?

Somehow Adobe deleted the account my serial numbers were tied to Adobe Premiere Elements 15 and Adobe Phoshop Elements 15. I need to get them on a new account so I can use them. I called support and they told me to post here.

Hi, I'm having serious issues with the Creative Cloud app itself. It's constantly generating massive amounts of .log files filling my SSD. It's also using a large chunk of my CPU power with java server processes. I read in help section that reinstalling the app will fix this issue, however when I go to uninstall the program it requires me to uninstall all existing adobe apps. I have tons of plugins and content that takes time to set up not to mention the time to redownload everything. There has got to be another way to reinstall CC without uninstalling all of my adobe software.

I have been using Adobe Photoshop CC 2018 (BTW, also Ai and Id) for a while now but I would like to update to the newest version. I have downloaded and installed Ps CC 2023. Now I would like to uninstall the 2018 versions of these apps, however, the CC Desktop only shows the newest versions. Are there any other ways to uninstall the older version without damaging anything? 

I'm trying to figure out why my Windows 11 bootup time was longer after I upgraded my PC. Running procmon showed me that 19 out of the 23 longest events were Adobe 'NotifyChangeDirectory' operations, mostly for 'node.exe' Any advice on how to speed this up or stop it from happening? Can I delay these operations until after Windows has loaded? I don't really know what I'm doing so any advice would be appreciated.

I recently acquired a joblot of macs and Adobe mac software from a company who had closed down. These are older versions like creative suite 2 3 5 all with licence keys ( and there's some dinosaurs like photoshop 3..)  Is there any way of checking if these keys are still active and is it legal to sell the software. I was assured the licences were no longer used as they purchased new versions every year or so. Any advice appreciated. 

Trying to install Adobe CC on my new laptop. Everytime I try to go to download page i get this message "This page isn't available right now. Try visiting this page again later." Has been going on since yesterday at least. I really need this to do my work!

Adobe Creative cloud always seems to shut down every time I try to download and install it 

Only after a fresh restart, first thing I am able to see the Creative Cloud apps / updates.This is the case for months now. I updated, relaunched, reïnstalled. What can I do to bring it to life again?

Everything is on the title, I'm a student, and my school gave us a Creative Cloud abonnement with all the apps included.Today I need to use DC Pro but I can't find it on the creative cloud app.On the screenshot you can see that when I go to see what apps I can use there is Acrobat DC Pro.Thanks for your help

What it says on the tin, I cancelled because I no longer need it, went through all the options, everything said it was inactive and now it's automatically signed me up for another year and I have to pay to cancel again.What do I do? I had no option to stop it from reactivating.

I have tried to "Unsubscribe" for days using the link in the (unasked for) Adobe emails I've been getting.  Yet each time, instead of getting a confirmation, I end up on a page that's clearly just some random Adobe page.  And sure enough, I'm still getting the (unasked for) emails again the next day.Looking on the forum, I found a way that I can manage my preferences but that's not the same as have a CANSPAM-compliant Unsubscribe that actually works.  Is anyone at Adobe actually concerned about this?  I don't know why giving your customers a crummy experience is considered okay.In any case, I hope someone will check this out, and realize that while it's fine to tell people how to unsubscribe once they've logged into their account, gone to their preferences, ticked boxes, etc., that's NOT the same thing as a working Unsubscribe right there in the email.  So please fix that asap.

How would you guys do a massive installation of Adobe Illustrator, InDesign and Photoshop for the latest version on Windows 10 computers? Also, need to remove old version after installation.

Hallo,seit der Installation von macOS Ventura wenigen Wochen kann ich nur noch ein Adobe Programm in die Anmeldeobjekte (Autostart) packen. Möchte ich weitere hinzufügen, funktioniert es nicht, es gibt auch keine fehlermeldung oder ähnliches. Lösche ich das eine Adobe Programm aus den Anmeldeobjekten, kann ich wieder ein beliebiges hinzufügen, dann das gleiche Procedere. Versucht wurde es mit Illustrator, Photoshop, InDesign und Xd aus 2022 und 2023.Es funktioniert auch im abgesicherten Modus nicht, der Apple-Support sieht das Problem auf Adobes Seite. Hat jemand das gleiche Problem und ggf. eine Lösung? 

Hi I have just purchased my first apple iMac - so I'm not sure what the issue is, but Photoshop fails to install.  I've tried half a dozen times.  The Creative Cloud app installs fine, but Photoshop won't and it's doing my head in. Help pls 🙂

Hi all, The latest version of Illustrator is not compatible with my laptop. However, there is no option in the CC desktop app to "install other version" like the other apps have. Why is this? Thanks. 

Ran into an error installing and could not find another way to re-download which sucks because I really needed this app.  

downloaded product and register serial number and every time I open it says trail has ended.  I have uninstalled and reinstalled the register product from my adobe account page and every time i open its says the trail has ended.  Why is it so hard to get help from Adobe and what can I do?   

My iMac crashed on 'scratch disks are full' when using photoshop and after effects. Had to reinstall MacOs and updated immediately from Catalina to Ventura. Reïnstalled from time machine backup but also reïnstalled Photoshop (latest version) and now any time I open Photoshop and click on anything, I get the message 'Photoshop could not complete your request because of a program error' and only thing left to do is to force quit photoshop.Mac is an Intel iMac from 2019 with 3,1 GHz 6-Core Intel Core i5 and Radeon Pro 575X 4 GB. Tried several things to fix, including installing the photoshop version that was running on my Mac before the crash. Photoshop says GPU is compatible.What to do to fix this?

Bonjour,J'ai changé d'ordinateur et rechargé ma dernière version de Photoshop éléments, mais impossible d'activer :Je n'ai aucun autre ordinateur et n'ai pas envie de racheter le logiciel.Que faire ?Merci de votre aide

Please do not automatically renew my registration. When I log into my page it doesnt give me any options to not do this.  You give me no other option to change this. I will be very disappointed if you charge my credit card automatically. I do not want to renew with your products. thankyou

I am trying to delete my account but despite all my efforts, I couldn't find Delete My Account section in my profile. Please delete my account.