Download & Install

Error 105 can occur when the installer cannot modify or read critical licensing files stored on the computer. Failure to update these files will prevent the installation of Acrobat, Photoshop Elements, Premiere Elements, Creative Suite, and older Creative Cloud applications.   Error 105 can be fixed if you are logged in under a User account that has unrestricted access by following the directions listed in https://helpx.adobe.com/in/download-install/kb/unable-to-install-error-105.html.   If you are running macOS, make sure to locate the correct Library folder. Individuals running macOS often get confused and navigate to the hidden User Library and are unable to locate the caps folder or hdpim.db file. The hdpim.db file and caps folder are located in /Library/Application Support/Adobe/. This Library can be found at the root of the drive containing the operating system.   If you are installing Adobe applications on an organization's computer or network, then please contact

The subscription charges levied by Adobe also include 18% India GST, without providing Adobe India GST number for the subscriber to take Input Credit. How do we register our GSTIN with Adobe? Adobe should mention respective subscribers GSTIN on monthly invoice. Awaiting response.Rajinder Arora

This happened to me too.  When I bought my upgrade from CS5to CS6 from the Software Tech Company, I confirmed with Adobe that Software Tech was an authorized reseller and was listed on Adobe's site.  So I proceded.  Around 2016 I had a hard disk crash, and couldn't deactivate, so called Adobe.  They checked my records, found I was listed as a licensed owner of CS6, reset the activations and I was able to reinstall with a genuine download direct from Adobe.  Much later Adobe said my software was "not authentic", was "not authorized" and my "serial number and Key code had been deactivated". They said I could still use my CS5, but not CS6.  We had a long fight, but the only option was to force me on the CC subscription which I refused.  They threatened to actually interfere with my computer to deactivate the software.  I pointed out that it was genuine, was purchased from their approved vendor,  and used to be on my owned license list, but they

I get error code 131 when I try to install camera raw on Elements 2023. The message says: Please save your work and close the following processes for all logged in users, then click to continue - Photoshop Elements 2023. Error Code 131. This is a strange message as if I close Elements 2023 I can't access the raw installation process. I have tried rebooting, relaoding the software etc, but no change.

Issue:  Lightroom Version Number:  6 cc and 5.5cc OS Version Number:  MacOs 13.0.1 for Applce Silicon Steps to reproduce: Install Creative Cloud Press 'Install' next to Lightroom cc Wait untill finish  Press 'Open'  Nothing happend  Notice that Lightroom is not installed in filesystem (cmd + space, App dir) Expected result: Application should be installed and be able to startActual result: Application cannot start and also it is not installed properly (there is no lightroom cc on Application directory).   Other apps like Lightroom Classic, Premiere etc works as expected. I tried to sing out and sign in and also I used Adobe Creative Cloud Cleaner Tool. Nothing works. What's more, when I click 'Open(Intel)', I received 'File not found' finder error

Good day community  Can someone point me to the site where I can download my personal data? Google has google.com/takeout Thank you so much.

WHAT THE ???? I have been trying to contact the bloody customer support for an hour and it's making me turn around in circles!!! CANT YOU NOT PROVIDE US WITH SIMPLE BUTTON TO A CHAT OF CUSTOMER SUPPORT!!!!!!IS THAT ASKING FOR TOOOO MUCH FROM YOU!!!!!!!   I have a billing issue I need to talk to a HUMAN!!! NOW!!

After entering my redemption code, the download link appears. After Clicking the link it directs me to a page which says "Page not found, Sorry we could not find that page". Nothing else on the page.

Hi, I have registered Photoshop Extended and get only a download of a 32 bit installer. My new Mac only supports 64 bit applications. Is there a 64 bit version of Photoshop Extended or CS 6 available?

All I have is a trial account that I am trying to delete before my trial is over and I'm charged. I can't seem to find where to delete the account, where do I go to find it?

I purchased a new computer and would like to download my photoshop elements 15 software download card to my new computer,, I have my serial number already. How do I install it?

Ich habe den Computer gewechselt. Wenn ich versuche CS3 (OSX El Capitan, iMac) zu starten, kommt folgende Fehlermeldung: "Die Lizensierung für dieses Produkt funktioniert nicht mehr. Sie können das Produkt derzeit nicht verwenden. Lösen Sie das Problem, indem Sie das Produkt deinstallieren und anschließend neu installieren..." Ich bin inzwischen etwas verzweifelt, denn ich habe bereits folgendes unternommen: - Customer Service Chat: die Aktivierung steht bereit und ist möglich. - Ich komme aber gar nicht in die Programme, um zu aktivieren. Denn die Programme starten nicht, stattdessen erscheint obige Fehlermeldung. - Ich habe CS3 deinstalliert und von den Original-DVDs neu installiert. Gleiche Fehlermeldung. - Ich habe CS3 deinstalliert und von der Adobe-Website (Download CS3 products) neu geladen und installiert. Gleiche Fehlermeldung. Was kann ich tun? Hat jemand eine Idee? Danke!!! Frank

 Dear all, I am trying to install Lightroom CC on to a new Laptop. After having downloaded the application from my Adobe profile, the Adobe Creative Cloud reload this circle forever. No progresses at all. Anyone can help how to solve the problem ? 

This has been an issue for a little while. When I check for updates on Creative Cloud app I always get the message "You're up to date!".For example this page shows that current Photoshop version is 24.1 while I had 24.0.0 installed: https://helpx.adobe.com/in/photoshop/kb/uptodate.htmlCurrent Illustrator version is 27.1 while I had 27.0: https://helpx.adobe.com/illustrator/release-notes.html I realized the issue this summer when I had 22.x version of Photoshop with no possible update on CC app but latest version was (I guess) 24.0. I could only manage to install latest versions by uninstalling and reinstalling every app. This is not something I want to do everytime. Is there a workaround or known fix for this?I am on MacOS Ventura 13.1 (22C65) and have Adobe Creative Cloud Version 5.9.0.373.

Downloaded on my max I bought a YEAR ago, model directly under the M1 chip model. Should be pretty fresh right? It was! Up until I switched from davinci. Adobe makes my computer run slower than my school provided 20 dollar wholesale Chromebook. I've been blaming it on apple this whole time until today. I have began to only run boot camp, simulating a windows through my mac because of how awful I thought MAC OS was. However, as I spent the last few months convicned this was the solution as windows ran smoothly, downloading creative cloud proves mt theory SO wrong. After effects can't even run without crashing and makes the whole computer run slow wether anything Adobe related is even open😭😭😭. I pay 20 a month for this??? I'm so frusteeated, this has been an issue for around a year and obstructs my ability to create through this stupid software so much. FIX UR STUFF ADOBE 

I need to add new device for Photoshop Eelements usage, 2nd licence. After installing PS I get message to enter registration code. What code and where do I get it?? I haven't received any code when initialy registering 9 yrs ago. Thnx.

Today, after changing my old pc (where is installed CS6), i'm trying to reinstall my original DVD Package Adobe Creative Suite 6 Master Collection with original licence on my new PC but the serial number is revoqued and i can't instal the software. Please help me becouse i've bougth this original DVD Licence software. Thanks!

Bonjour,Creative Cloud essaie régulièrement de télécharger et installer Substance 3D, alors que je n'ai rien demandé et que je n'ai pas l'utilité de ce soft.A chaque fois j'annule le download... et il se relance quelques jours plus tard 😕😕Y-a-t-il un moyen de désactiver cette fonctionnalité ?Merci !

Hello, I am trying to install PSE 2023 on a laboratory computer that is completely internet isolated. I have the raw installation file for PSE but it is stopping to have me login with my Adobe account before installing. I have the serial number that we purchased from Adobe, but cannot seem to get it to install so we can complete offline activation.   Is there a version we could order on a DVD or a link to an offline-installer?     [Moderator edited version from 2022 to 2023 as per later post]   [Moderator moved the thread to the correct forum]    

I have successfully downloaded and installed the Creative Cloud desktop app and now I am trying to install the apps I use. I started with Dreamweaver and didn't have any trouble. Then, I clicked in CC to install Photoshop. After a few seconds of saying Waiting, I get error 108 about another installer instance. There's nothing else running, so how do I get the other apps installed?

Hi,I subscribed to Lightroom instead of Lightroom Classic. what can I do? I paid for a one-year subscription. and had bought a new preset online and couldn't work with it, which is when I knew it was a different Lightroom I subscribed to. Please, I really need it, and I can't subscribe to the two.  Looking forward to hearing from you. Kindly regards. Henry  

Hi all, Due to hardware upgrades I need to do a clean operating system install (windows). Do I need to uninstall my apps or remove the license from my current installation for my Photography plan prior to doing the clean install? Thank you in advance.

Error 202.  Trying to install on iMac.   It is running lightroom 4 just fine.    I was able to install the CC version of lightroom on my laptop no problem.   Just cannot get it to install on the iMac

Lightroom disappeared from my laptop overnight, I don't know why. Creative Cloud said it's installed, but it wasn't installed, no folder was found, nothing turned up in Search. When I clicked Open, nothing happened. When I clicked Open (Intel), I got error "File not found". I've uninstalled it. After clicking Install, it installed in... 1 second. But it didn't really install, nothing happened, no folder was created, nothing was downloaded, it went from 0% to 99% in 1 second. Again, clicking Open did nothing, Open (Intel) said that File not found.I've reinstalled CC. I've used Creative Cloud Cleaner Tool. Nothing. It didn't work. All my other apps download and work just fine, only Lightroom doesn't (normal Lightroom, not Classic). I can't really find any real support, any help? macOS Ventura (newest), Apple silicon M1 Pro chip.

How do I install photoshop to my new Mac from old Mac?