Download & Install

I can't find a way to report a bug!!!! Edit payment is BROKEN! I get this message: commerce.adobe.com’s server IP address could not be found.

I just purchased the Lightroom/Photoshop Photography Bundle (20 GB) but the apps are not showing up for me to download in Creative Cloud, and when I tried the download link from the email saying my plan was all set to use, it brings me to the Photoshop purchase page, although I already have started paying for the bundle plan. Is there a way to fix this?

Hi,I do not know, how to install or where to find the mockups?Are they for free? I bought a licence with all applictions in Adobe.Thanks!Attila

My renewal for creative cloud is pending.Are there price increases planned for creative cloud single app renewal?

  I had a PC failure; now Adobe won't find my serial numbers to reinstall them.

I get this message when I open Photoshop, how do i reinstall it? One or more files in the Adobe Application Support folder, necessary for running Photoshop, are missing.  Please run the Photoshop installer and re-install Photoshop.

Buenos días.Les escribo para denunciar un fraude en cargo de tarjeta de crédito. Rogándoles me indiquen con quien debería contactar para solucionar el mismo.Gracias.

Bonjour, j'ai téléchargé la suite adobe depuis trois jours et me suis faite un compte étudiante en envoyant, biensûr mon attestation. Mais lorsque j'ouvre adobe creative je tombe sur le message suivant : ''Vous n'avez pas accès aux fonctionnalités de gestion des applications. Pour gérer les applications, une autorisation de votre administrateur informatique est peut-être requise.'' Je ne comprend pas ce qu'il faut faire car je ne peut tout simplement pas télécharger mon applications alors que le solde me sera débité d'ici 2 3 jours. Est ce que qqn aurait une réponse à cela? merci d'avance 

I received an email this morning that went along the lines of this: Service creditWe credited your account with 30 free day(s) of service.To view or print invoices, open your Billing History or navigate through your Account Management page: Manage your account > My plans > Manage plan. details of the email check out too: from: Adobe Creative Cloud <message@adobe.com>reply-to: Adobe Creative Cloud <message@adobe.com>to: --date: Nov 15, 2022, 6:30 AMsubject: Your account was creditedmailed-by: amazonses.comsigned-by: adobe.comsecurity: Standard encryption (TLS) Learn moreImportant according to Google magic.is this legitimate or is this a scam?

hey,can I pay for one-two month, and don’t pay for 3 months later because I don’t need them during these months; then renewed them when i need ?Thanks in advance.

I have buy Photography Plan. How many PC I can set up Photoshop with Photography Plan?

Im ungefähren Wochenabstand wird mein Account abgemeldet und verlangt eine neuerliche Anmeldung. Das ist äußerst lästig, wenn ich an Projekten über mehrere TAge arebiten will. Wie kann ich das verhindern?Beste GrüßeChristoph

Hi there, sadly everytime i restart my computer adobe cc thinks, that it's a new device. And aks me to deactivate one of two authorized devices. BUT one of these two IS the computer i am working on.Adobe CC doesn't understand, that's the same device. How can i repair this?Adobe CC and Windows 10 are updated fully. Please help. It drives me crazy.KR

Hallo zusammen,leider finde ich in der aktuellen Adobe Creative Cloud die InDesign 2021 (16.4) Version nicht mehr. Bekomme ich irgendwo noch diese Version für Mac als Download?

I need help: I would like to contact Adobe Customer Service, but he is probably not available now! Telephonically, it's not possible, since I have to work at the time specified. However, the chat remains closed when I choose to use it. Do you have any other contact options? A message by email? Kontaktformular? I find that to be totally out of order.   [ Concealed spam link removed by Moderator ]

I am trying to download Desktop version of Adobe Acrobat on Windows 10 using Edge Browser but the page is not loading and it's failing. Screenshots are attached.

Hi there! I have been promised a refund over seven times now of $527.87 but have never received it. I have been lied to over and over again. I am a student and really need this money. They have now cancelled and closed my case but I still haven't been refunded. No one I contact helps. Does anyone know what to do I am in serious financial hardship and really need help. Any help is appreciated!

Hola. Mi disco duro predeterminado (C:) no tiene espacio suficiente para instalar las aplicaciones. Necesito cambiar la ruta de instación de los programas. Gracias!

Hi,I already read all the posts about this argument but I can't resolve this error, so please help me! this from install.log: 03/02/20 22:40:53:090 | [FATAL] | 1694 | HDSetup | HDPIM | ExtractManager | | HDPIM | 30751 | 0 | Error occurred in extract of package (Name: AdobePhotoshop21-Core Version: 21.1.0.106). Error code: '127' - 1 fatal error(s), 0 error(s), 0 warnings(s)FATAL: Error occurred in extract of package (Name: AdobePhotoshop21-Core Version: 21.1.0.106). Error code: '127' steps I have already done:- I have a new installation of Mac Os Catalina at least upgrade;- I dowloaded adobe cloud but the only app that I installed is acrobat DC, all the others app give me the error above- I checked permission of the folder .adobeTemp it is set on system:write and read (needs other?)- No antivirus installed- No firewall active- Disabled Gatepeeker ( spctl --status > assessments enabled)- ethernet and not wifi tried what else? any idea?maybe are there direct link of

Almost every time I open either Premier Pro or After Effects, I get a Windows bluescreen. I've not seen a bluescreen in over 2 decades. My event viewer shows this error, and it's becoming constant. It keeps crashing, and even though I have saving every 5 minutes, I lose it all. I'm logged into Adobe just fine. What is causing this? Faulting application name: adobe_licensing_helper.exe, version: 1.0.0.78, time stamp: 0x62f1ef02Faulting module name: adobe_licensing_helper.exe, version: 1.0.0.78, time stamp: 0x62f1ef02Exception code: 0xc0000005Fault offset: 0x0019195cFaulting process id: 0x1628Faulting application start time: 0x01d8f6bc4ed4a883Faulting application path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC\adobe_licensing_helper.exeFaulting module path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC\adobe_licensing_helper.exeReport Id: 6ee6fe76-6861-4cd9-aa10-e2c3cdcee74bFaulting package full name:Faulting package-relative a

I know the password is correct because I signed in on my web browser but when I use the app to open PS it says "you have been signed out, unable to authenticate blah blah blah"I know you probably have to reinstall it but when I try doing this it says I have to unistall my adobe programs first, and to do this I need to sign in!!!! I literally can't access anything. Please help. I'm paying money to not even be able to use this bs

Unable to download creative cloud on my Mac with OS Catalina Download locks up around 22% of download

Every three days I receive message Adobe Creative Cloud needs to resolve problem. Something is missing or damaged, and need to download and install new copy of creative cloud. Use PS and LR.  This is for PC Windows. 

I just got a work computer with old adobe programs 2017. I tried to remove them to instal the new ones but in order to delete them the system asked me to update them first so I started with the Creative cloud and the download is frozen in 22% I have a mac with the newest macos

I was using my CS5 InDesign and Photoshop on my old MacBook Pro when the motherboard went out. Fortunately I was able to get a comparative used MacBook Pro with an older Operating System.  Thankfully I was also able to remove my old hard drive which has the CS5 products on it along with El Capitan OS which works with them.  I installed my old removed hard drive into a new case and restarted my replacement MacBook Pro using my old operating system (which is compatible with the CS5 products).  However,  though it initially worked (using the 30 day trial), now I can't get my CS5 products to to work becase I keep getting messages asking me to log in to Adobe, which I do, but then it asks me again and again in a loop and never gives me an opportunity to get into my CS5 products to enter serial numbers.  Very frustrated and don't know what to do.  I need to use them and do not want to go the Cloud route.  Can anyone help?