Download & Install

The creative cloud desktop application shows a greyed out icon and then closes. All my applications still work but I can not update them. I've tried contacting support twice and each time they just give up and disconnect after trying a few things. The cleaner app does not work, safe mode does not work. There was a temporary fix that involved renaming a file from 0 to 1 but I can't find that thread anymore. Please help me, it's been days of trying to fix this. 

I am unable to download photoshop.I have tried my username as my email and name and it is not letting me in.I have also changed my password multiple times and been unsuccessful.What should i put in for my username if its not my email? 

Ok so i tried to download adobe creative cloud multiple times today and the download went super fast which isn't normal and the apps never showed up on my pc i tried to repair it with the uninstal.zip thing but it wasn't able to fix it and i did everything adobe suggested does anyone know how to fix this or is it an issue on adobes end? By the way a support employee asked me to give him full control over my pc and as i searched if it was to be trusted i found out that it isn't and the guy i was tralking to left the call as if he knew that i was searching for it so don't trust support i supose.

It's been several days that every time I open photoshop I get this message "we're sorry - we can not connect to the Adobe Server right now"I also tried to download the application "Adobe limited access repair tool" but the message persists.I have a Creative Cloud Photography annual subscrition.Does anyone know how to fix this problem?Thank you in advanceRiccardo

Hi All,Given the creative cloud is startedAnd I logged in with FacebookAnd "Verify your identity" dialog is displayedWhen They send the code to email or phone"Enter the code we sent to the phone number ending in -xx."Then I receive the code, neither in email nor by phone SMSűAnd I can not log in and start my Adobe After Effect trial versionAny idea how to solve this deadlock?  

Hey there, I subcribed to a free trial of Adobe Pro acrobat (name maybe wrong). I forgot about it. A day after the expiration I go into my account to cancel it, and note that my paypal card expired, so they could not take the money anyway. No idea how to cancel?! I obviously will not update my paypal details. Your advice is appreciated.

Hi Adobe Support Community, I am running macOS Monterey version 12.5.1 on a MacBook Air. I am attempting to download the Creative Cloud app. At first the download failed due to an Error 702. I used the fix: sudo chmod 1777 /tmp/. Now, the app appears to download to completion but it does not open automatically as it says it will in the download window. Then I go to the applications section in the finder window and I do not see the Creative Cloud app icon.  The only mention of the Creative Cloud is in the Utilities folder under Applications (screen cap below)Thank you,Jason

Hi there, If I purchase indesign with my login email and password can I then use it on a different computer if I change laptops? Currently on my work one I will have to return in the next month or so, then will need to use it on my personal laptop after does this affect my login / ability to use indeisgn on this different computer?

there's been a recent surge in mac (with new apple silicon m1 chips) caused by premiere pro (and after effects) installs resulting in exit code 183 and download/install freezes.   you probably need to install rosetta 2.  among the ways to do this is to start Photoshop with the Intel version.  here are two other ways, How to Install Rosetta 2 on Apple Silicon Macs (osxdaily.com)   there are also the older problems and fixes, https://helpx.adobe.com/download-install/kb/fix-error-183.html, but you should try the rosetta 2 install first, because its absence is most likely the cause of your problem.

I currently have CC licensed to a max of 2 computers. I recently bought a new mac and want to ensure that CC will migrate over to my new mac and off of one of my old ones. What steps should I expect?

Hi,  I uninstalled my apps from my Macbook Air, and tried to install them on my new laptop. I'm getting this message:  Error code 403: Installation or update failed Everything is updated. Any advice?

Ive been having serious space issues, scratch discs....iphone is now full, Macbook Air full. Feel like I've deleted the whole world and getting nowehere - So I wiped it.  NOW its saying my Macbook doesnt support these new versions;I'm at my witts end now. like, cried out of complete frustration. So much time being wasted.Is there a way to get the old versions back before i completely just throw in the towel thanks to my non-technologically savvy brain + technology issues!

I own a 2012 MacBook Pro which is running OS El Capitan 10.11.5. I have Adobe Photoshop CC 2014 installed on my laptop. I recently kept receiving a PDApp pop-up out of nowhere and I went into the /Library folder after receiving an error code. One of these forums told me to permanently delete SL Store (which I deleted SL Store and kept SL Store_v1 because I wasn't sure which one to do) ... now I get error code 230 and realized SL Store_v1 is entirely empty so I may have deleted the wrong folder. My device is too old to download the newer versions of Photoshop with my enterprise CC login. The issue is I can't open the app now without SL Store being in that folder, the sign-in section for PDApp doesn't show anymore for me to punch in the enterprise login because I deleted SL Store I'm assuming and now I have no way of re-installing Adobe Photoshop CC 2014 on this old device. Please help!!

Sorry, installation failed We are unable to install Adobe Photoshop 2022 this time. (Error Code: 182I need help...I tried all methods

Keep getting an error message the my adobe cliud is missing or damaged.  I believe the entire suite is stalking the computer and I can't delete it.  

Hi all,  I bought Photoshop CS5 for my MacBook a while ago and it recently stopped working. I tried to reinstall it from my account onto my windows PC but I only have the option to download .dmg files in various languages and not the windows .exe file. Anyone know how I can download CS5 for my Windows PC? Thanks! 

can I use Hebrew here?

Bonjour,j'essaie d'instaler LightRoom Classic sur mon 2ème PC. J'ai bien vérifié et je n'ai qu'un seul PC activé sur mon compte. La version de Window 11 est la dernière et mise à jour OK. J'ai désactivé le parefeu et l'antivirus (et je n'aime pas du tout cela). J'ai installé, réparé, déstinstallé, réinstallé Creative Cloud... j'ai même lancé l'outil Cleaner. Bref, rien ne fonctionne et le support Adobe n'est ouvert que de 9h à 17h30 hors je bosse pendant ces horaires. Aucune possibilité de contacter Adobe par email. Il propose soit un CHAT qui ne comprends rien et me renvoit toujours sur les même pages d'aide qui ne fonctionnent pas et aucun mail disponible. Je trouve cela très moyen comme support pour un logiciel payant que j'utilise depuis pas mal de temps mais là je ne comprends pas qu'il ne s'intalle pas et surtout pas de message d'erreur (juste que ça prend du temps et la flèche en boucle qui tourne sans arrêt). J'ai crée 2 fichiers log qui je suppose sont disponibles pour ADOBE.B

Is anyone else who uses Plusnet for ISP having problems openign Adobe applications?  I can login to my account through a webpage but when Creative Cloud tries to open and links to an authenticaiton wepage https://ims-na1.adobelogin.com/ it doesn't work. This appears to be a Plusnet specific problem. I have two Plusnet accounts in different locations and neither of them work. I cannto open Acrobat Reader or Lightroom etc without being able to authenticate my account. Plusnet doesnt seem to undestand the problem is is at a loss.

Bonsoir,J'ai débuté mon abonnement à la formule Créative Cloud et toutes les applis et à présent, les applis premiere pro et audition sont bloquées et me demandent d'acheter ou de m'abonner.Le prélèvement de mon abonnement a déjà été effectuté.Pourriez-vous m'apporter votre aide svp ? afin de retrouver les fonctionnalités.Merci d'avance.

Hi there, I'm trying to install the older version of After Effects 22.5. Everytime I uninstall version 22.6 and re-install 22.5, on trying to open the App it's reverted back to 22.6! It is so frustrating. I need the older version so I can open .FLA files within AE. Please help - I'm totally stuck :^(

How, or what files I move to copy my preferences from one PC to other

Hi, i'm working on Mac.Recently i removed some old versions of installed apps and suddenly Creative cloud app doesn't show the apps i already have installed.I have tried this: Apps panel doesn't show installed Adobe Creative Cloud apps but it did't solve my problem.Any ideas?

Hello, I have tried signing into Creative Cloud and I am met with "You've been signed out" endlessly. No matter what I do, I stay in that loop. I have tried uninstalling and watching and reading endless tutorials. Still, I have no idea what is going on. It might have to do with the fact that I was signed into my school account and that account was deactivated. But I have no idea what to do. I need help, I want to use Adobe Creative Cloud.

I need a new laptop. I study graphic design and want something fast on a budget... I was thinking of the lenovo ideapad 5 with intel core i7-1165G7. Is this processor good? I mainly have to work with Photoshop, Illustrator and InDesign. I would also like to use Blender.