Download & Install

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HelloI am sorry, but my english is not very well.I have metered connection (limited 4G data plan) and i can't stop the auto update adobe program. I tried stoping the program from windows task manager but after a few seconds it reappears and uses up all my bandwidth. From tray icons I can't stop the program either.I want to have control over my computer.This is unacceptable Regards

Hello! I recently got a new Macbook Air and am currently dealing with a connection problem? Although i'm able to use the applications, the cloud at the top indicates that im working offline when I am well connected to the internet... (see attached picture below↓)I can open my Adobe Cloud without any problems so its only the applications... However I also cannot get ahold of my recently activated fonts, and the font page wont open on my Cloud application.  After doing some research, I think the only possiblity is that some server/network that adobe needs is blocked, and i tried to tinker with the proxies but im not very knowledgable in that area so i dont want to touch anything without proper instructions... My Macbook before had no problems connecting to the cloud, so maybe something went wrong during the migration process??  If someone can give me suggestions/instructions on what to do, it would greatly be appreciated..! 

Hi, since it is not user friendly to explain my problem on a forum... regarding subscibtion and downloading...Is there a 1-800 .... phone line that I could call and speak to someone and have my problems fix once and for all.

It's Wednesday, 27 OCT for me, and I've been watching for Creative Cloud to tell me there are updates available. I'm seeing nothing new for Photosop, Illustrator, or any other app. Photoshop is stuck on version 22.4.2 and I keep hitting the "Check For Updates" button but no joy. Clearly I'm connected to the Internet and Adobe recognizes my account, because for grins I uninstalled Photoshop and had CC re-install it. So that works. My iMac is a late-2015 model and meets or exceeds all the minimum requirements. So what's going on that I'm not getting updates?

Impossible pour moi de mettre à jour la suite Adobe. J'ai le message « Non compatible ».  ET quand je veux mettre à jour mon système vers MacOS Catalina, j'ai un message qui me dit «Ce volume n'est pas au format APSF ». Comment faire ?

first off i do not get asked what drive i want to install it on just gets downloaded to my os drive. secondly i cannot open up photo shop as it says "could not initialize photoshop because of a disk erro"

Bought cs6 design web premium back in 2013, was able to access it fine. no longer have access to previous devices to unlink them from it. Unable to activate it on a new device as it advices x amount of time to use. as the other two are in use. As i am under activation limit reached. Contacted adobe customer service to see if i can get them unlinked as i didnt want to spend extra money on after buying this while at university.  Is there a possible way of deactivating the serial number still or a way to get it done to use it without havig to seek the option to consider rebuying photoshop through the app. 

bonjour, depuis qques mois se multipluent des avertissements de mises à jours non compatibles, ainsi que l'installation de nouvelles app sur CC. je pense que ma version window7 pro est trop vieille. est ce que je peux  remédier à ces problémes autrement qu'en passant à windows 10 ?Merci pour vos réponses

Hi there! From my Creative Cloud Desktop, I started an »update all« process, which affected some ten or so apps. Hours later I found out, that all those updates have not been installed on the default drive (where the previous versions were located) but on a different one. Which therefore has no more free space left now ... What the ...!!! Is there some smart way to move them back to the right drive? Or do I have to uninstall and re-install them one by one? Thanks!

What a nightmare. And the worst part is, Adobe Pro failed to instal anyway. How do I get my (Legal!!!) but older copy of DW back?

Hello, I am reviewing my credit card statement and there is a charge (besides my subscription charge) for "Adobe Acropro Subs" for $21.28  on nov 18,2018 and $20.32 on nov 28,2018. What service is Acropro Subs? Kind regards.

Hello,When I upgraded to PS 2022, PS 2019 was deleted.I need PS 2019 for plug-ins that don't work in subsequent versions of PS. I have been using PS 2019 all of this time for these plug-ins.I am on a Mac running Monterey.Thanks so much for your help,Guy Perkins

I have done all my photographs in photoshop on my ipad, as it is so much quicker and easily portable, and i have saved them in creative coud. When i go on my laptop in creative cloud i can see the documents in the cloud section but cant download them to my libary. I have tried opening them in photoshop but they still wont go into my libary when opened. How can i download them/ move them into my libary without redoing them. I have over 70 documents to move from creative cloud to the creative libary. 

Today after inadvertently deleting all the older versions of Illustrator while updating to Illustrator 2022, I found out I can't revert it and reinstall let's say Illustrator 2019 which I erroneosly deleted. For unknown reason Adobe CC app doens't allow to reinstall this version. But how can I do it?

I have Mac CS4 Standard (Photoshop, Illustrator, Indesign, Acrobat, and Dreamweaver (second DVD)). I've read all the related topics and none of the solutions work. I'm installing CS4 (from a DVD with the (registered with Adobe) serial number on the back of the case) on a new iMac (the old iMac no longer works with internet apps and it won't let me update the system) and when I enter the serial number I get the green "X" for o.k., but then a second later it turns to a red check mark and then shows an error message: "Licensing for this product has stopped working.  Error: 6." What does that mean?!! I paid a lot of money for this software (more than the cost of the new iMac back then).  I'm not paying again for sofware I already own. Imagine buying a car and then 10 years later the car company shuts off your car and says you have to pay more money for the car you already own!!! How do I fix this? Thanks. Richardp.s. I am currently using it

Hello, I need to have an older version of illustrator installed to run some plugins. Has the ability to install previous versions disappeared? I need 25.2 which is still from 2021 so - not that old.

No updated version available for CC InDesign in my CC Desktop ; but I know for a fact that they're up to a way more recent version. Keep having to convert partners' files back to previous version. It's been over 2 weeks with these discrepancies. When/why? P.S. And the Support from Adobe is VOID. No contact info, no chat, no nothing. Just a bunch of circular links. Very, very frustrating (but I guess my mere 1000 $ of subscription per year is peanuts for them). 

Hallo,ich habe eben meine Cloud Apps aktualisiert und mich gefragt, ob das gleiche Problem entsteht, wie ich es vor einer Weile schon mal hatte. Denn da hatte ich auch manuell die 32 bit Version von PS nachinstalliert, die ich nur für meinen Scanner brauche... ein alter Canon Scanner, der aber immer noch reibungslos funktioniert. Für den gibt es das Twain Plugin, das man immer noch runterladen kann. Aber jetzt ist halt mein PS 32 bit wieder deinstalliert worden. Jepp, den Haken für alte Versionen deinstallieren hatte ich angetickert gelassen, weil ich das ausprobieren wollte, ob es damit zusammen hängen muss. Wobei sich mir irgendwie nicht der Sinn erschließt, wenn es ein Update gibt, warum dann ein anderer Teil der Software deinstalliert wird, der ja eigentlich nicht gemeint ist. Zumindest meinem Verständnis nach... 😉However, ich finde jetzt aber keinen Download Link mehr, worüber ich die 32 bit Version von Photoshop laden kann!? Wäre super, wenn mir dabei jemand helfen k

All pages showing how to uninstall Adobe Applications Manager (here and elsewhere) assume I have Creative Cloud. I do not. So it does not appear under the Windows Programs and Features or on my uninstaller. I have CS 6. It somehow got installed after a fresh install of my OS (Win 10 pro) followed by CS6 and updating it. Obviously since CS6 is no longer supported I do not need it since there is nothing else to update. Thanks in advance.

Hi Bob.  I have updated to High Sierra and I'm trying to reinstall Illustrator from my Time Machine backup and I keep getting the message "Configuration Error: 5" I have the original software CD and it was registered with Adobe at the time I purchased it and I have a link to the CS5 Design Premium files I bought but I don't want to open them because I don't want to overwrite my entire existing CS5 Design Premium softwares, especially Photoshop. Can you offer any help please?

I have to buy a new Mac and I want to be sure to have a strong PC in order to support the Creativ Cloud 2021-2022Please list me the processor and all other technical features...Thanks

Bonjour  je  possède lightroom 6.0 acheté le  15 aout 2016, je possède la  clé de téléchargement; comment le  télécharger sur  un  nouvel ordinateur ?Merci de  votre réponse

Hi,I am trying to install the Creative Suite CS6 on my Windows 10 Laptop, but when I enter the serial number I always get the same error message:"Die eingegebene Seriennummer ist ungültig. Versuchen Sie es erneut. Wenn das Problem weiterhin auftritt wenden Sie sich an den Support." I am using the same licence on another Windows 10 PC without a problem and the chat support also told me that the serial number is correct. Any idea what I can do? Thanks in advance,Sarah

Hello,I looked at multiple threads but it looks like I can't find the answer...I have two computers, one for video (A) and one for photography (B), sometimes I need to export on one side and do photo stuff on the other one. I understand that I can't logically use the same app on two computers at the same time.If I take the full plan with all the apps, is it possible to use Premiere Pro on the computer A and use Photoshop on the computer B at the same time ?Thanks for any answer 🙂L.