Download & Install

How do I contact Adobe for support.  CC has stopped working. I've tried every fix from the support communities.  I need assistance.

I have been trying to install my fully-paid Photoshop Elements 2021 for 2 days.  Text help was inable to help and now won't respond.  Is there a way to receive a refund from Adobe since this product is now unusable? 

I am from Pakistan and its almost impossible for students and individuals to get Photoshop legally so can we use the older versions like 2016 or 2015 version for our use and for learning purposes because of the unavailability and prices which we can't afford here?

Dear Sheena, Need your support, on subscribing i chose the option annual plan instead of pre paid annual plan , thus i will be charged on a monthly bases. I need to pay one shot for the year how can i change.Do i have to cancel & resubscribe, if yes please guide me there is no cancel option in mange account  Appreciate your support.Rania

Hi, I accidently typed the wrong email when I made the last purchase for 2022. I typed REMOVED  instead of REMOVED so now that explains why I never received my new serial number  I need help because I have to print for a show in 1 day How can I fix this if the email I accidently fixed never existed. HELP!!!!!   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]

Hi there, I have the Adobe Cloud Ps + Lr subscription. Please see attached image.Do I still need these files any longer?Thank you for your help. Frank Lux 

How to downgrade my animate version 2021 to 2018? Please advise anyone.

Hi  I have a serial-number for product(Adobe Indeisgn Standard CS5.5-chinese traditional language), it is volume licensing, under CLP Licensing Program. Recently i had reformat my desktop and re-install this product (Adobe Indeisgn Standard CS5.5). It will prompt me a window(something like countdown 30days) for activation.  If i choose the first option- activate via internet, it will failed and keep saying my desktop no internet access.(*i had verify that my network is fine, nothing block to adobe website at host file, my dekstop is on workgroup,not domain). then if i choose the second option, it request to key-in serial-number. i re-key-in the same serial-number which i use to install this product. it said the serial-number not valid for this package.  Please help. Thanks you in advance.  

I need help!Since today InDesign and Creative Cloud refuse to connect to the server, Illustrator works fine though. It doesn't matter what Wifi connection I use, they both won't work.I cannot deinstall them, as they need a connection to the servers and of course that ain't working.Also, they both cannot reach/connect any licensing? I don't understand why they both won't work but Illustrator is fine. I know those screenshots are in German, but the first one says: Your subscribtion cannot be confirmed. (I can log into the website, Illustrator still works, I don't know why... and no, the tips from Adobe's helpdesk don't work. None of them.)Second screenshot reads: Adobe-Server cannot be reached.Yet, Internet works. I am currently accessing this website through the exact same wifi-connection I would use for the programs. If anyone knows any solutions, I would be forever grateful. I use these two programs daily for my side business. Also, I am, obviously, a computer noob, so don't

Bonjour,J'ai dû réinstaller Photoshop Elements 12 sur Windows 10 suite à un piratage, pas de problème pour l'installation. Mais lorsque j'ouvre Photoshop, un message d'erreur m'indique:"Ce numéro de série est déjà utilisé pour le nombre maximum d'ordinateurs autorisés. Vous devez désactiver la licence sur un ordinateur pour pouvoir utiliser ce produit sur cet ordinateur-ci."Mais seulement, il n'y a qu'un seul PC sur lequel devrait être installé Photoshop, c'est le mien. Donc soit je me suis fait voler mon numéro de licence Photoshop, soit il y a un bug. Auriez-vous des solutions dans les deux cas svp?Bonne journéePerrine

 I've uninstalled creative cloud and re ininstalled it as recommended by the help center, but still get the error1 I've even repaired it but still having the same problem. This is so frustrating I purchased a canvas mock up package not realising that its not compitable with my version of photoshop as I have the elements version. The developer uses Adobe Photoshop and said that my version needs to have smart objects in order for it to be compatible, he did some research and told me that Photoshop elements 2022 has smart objects, so before upgrading to elements 2022 I wanted to try it to make sure it is compitable, but I can't even download the free trial to see. CAN SOMEONE HELP ME PLS IM ON SUCH A TIGHT DEADLINE FOR MY PROJECT

Hello...I have an app Pantone Studio...that is linked to my creative cloud account.  When I find a color I want to send to my creative cloud...so that I can use it on my desktop devices; Photoshop/Illustrator etc....it tells me that it's sent it...but I can't find the file or swatch that I sent anywhere!  Where do these go??     Thank you!

Yesterday I installed Mozilla VPN and now I can only connect to Creative Cloud after disconnecting VPN. Anyone knows a solution?

Hi, i was wondering how to get a new Windows Serial number for Master Collection CS6.  When i go to install the PC version with the original Serial number, it says its been revoked and to contact customer support.I originally bought a Windows CD version but then changed it to Mac licence and downloaded the CS6 from a link.Recently upgraded my laptop to a PC and need to change it back to Windows licence.Cheers Rozi

Trying to download Animate (21.0.9) and update Photoshop and Illustrator but the installation keeps failing around 5%. What's interesting is that Adobe Media Encoder keeps self-installing even though it's not selected. Currently on Windows 10 - up to date. Tried restarting the computer over the past couple of days but the problem persists. 

Im trying to update Lightroom 6 and Adobe Application Manager wants my password and I don't have one, never need one. Ive tried every password I know and I don't know what to do now.

I have Adobe Creative Suite 5 that I purchased years ago installed on my old Windows 7 computer. I just put together a new computer and wanted to use the second install available with CS5 on my new computer. The programs install from the CDs and work fine under Windows 10. This then brings up the update manager, whcih wants to update each of the prograns in the suite. However, when I run that, it says that the updates failed (even though I see the update folders with contents on the C drive). Is there some trick to getting the updates to install? I can obviously use the programs without the updates, but it would be preferable to get it to run the updates. Any help would be appreciated.

I recently cancelled my creative cloud photography plan after only using it for less than a month and am being charged a cancellation fee. Is there any way to cancel this fee? I already paid for it at the start, why do I have to pay for it again?

after  installing,  this program can open  but after clicking popup alert , it is closed right away.the pop up alert says" doucumnet can be automatically save to my cloud. How can i solve this problem?my  desktop is window 10 .

bonjourimpossible d activer photoshop depuis ma reprise d activité , on me propose la version d essais alors que je continus d etre prelevé tous les mois 

How can I use my CS4 Design Premium? Adobe said it is no longer supported. I got laid off and no longer have access to the current versions. I need to access my old files in order to get a new job. I have purchased CS2 Design Premium, CS4 Desigin Premium, Photoshop 6, Illustrator 7 (I believe)... Acrobat and several others over the years. I've spend thousands of dollars and now they say it is worthless?? PLEASE can someone help me?

How do I rectivate my CS3? 

There are four available plans: Individuals, Business, Students and teachers, Schools and universities. I am neither a teacher nor a student. Are faculty members like me eligible for a Students and teachers subscription?

I have a subscription to Acrobat Pro DC which includes the Creative Cloud app. The Creative Cloud app versions are different on two devices, one device will not update to the same, newer version as on my other device. One device is 64 bit Windows 10 Pro OS and the other is 32 bit Windows 10 Pro OS. Would this be the reason?Windows 10 Pro tablet.     Windows 10 Pro laptop   

Illustrator want windows 10 version 1809 or higer, but i already have i higher version. What can i do?