Download & Install

I purchased Lightroom 4.0 in 2012.  I recently got a new computer and am trying to download version 4 but I'm not seeing that option on Adobe site.  Lightroom 4.0 shows in my account as a product that I own.   Can anyone tell me how to download it?

Longtime listener, first time caller .... New MacbookPro and I just updated to Big Sur 1.2.3 as well as updated Premiere Pro to its latest version (2021) and now my projects that are in progress cannot open be opened for editing I get a warning that says, "You do not have permission to open the application Adobe Premiere Pro 2019" and tells me to "Contact your computer or network administrator for assistance" and now no clue what to do. Interestingly, I can open the project that I just created IF I do it through the Premiere Pro app. I can't open a saved version from a drive.

Sorry if this is a repeat, i searched by couldn't find anything specific to this. I'm migrating to a newer Mac tomorrow, just wanted to check if there's anything i should do on the old machine before i scrub it.Currently using PS CC, LightRoom, Bridge & ACR

I wish to create an alias to move the creative library (which at the moment occupies about 25.0 Gb in my application support/adobe in order to save space on my HD.

Hello,I just got the creative cloud and everything workes fine. But as I installed After Effects, it got stuck at 5% and then gave me error 176. I tried multiple things but nothing worked. And it's not an network drive.LGScraft08

As of yesterday, all CC apps crash when I got to print or save.  I tried to update the CC app but code the 1002 error code.  Unistalled CC app with the uninstaller, and re-installed.  Trying to update photoshop, illustrator.  Moving very slow.  Tried to print from Acrobat and Acrobat shut down as soon as I selected print. I need help.  Everything has stopped and it is bringing all my work to a total stop.

Hi thereI need to reinstall my CS5.5 Design Premium, but my installation media got damaged.Where can I download the product or get new media for this version, that would work with my educational key?I would be ready to buy the media if necessary, of course without re-paying for the licenses.Thanks for your help!

I have been using the Adobe Creative Cloud applications for almost 3 months now. Adobe properly charged my account in August and September. By chance I saw today that there was suddenly a problem with the third debit:    "There is a problem with your payment details. Please update your payment information."   That surprised me a lot, because nothing has changed until today, no change of account, change of address or name, and my debit card (payment method by direct debit is selected) has not expired and works properly. This has also not been reissued to me in the meantime. Still, I have this problem.    Well, because I click on the suggested button "Update payment" and a window opens with the message:   " Billing problem There is a problem with your payment. Update your billing information so there is no disruption to your service. "   No matter what I change to my information, re-enter the account number or re-enter eve

Help says when you go to the Help dropdown, you'll find the deactivate computer.  I've tried both in Creative Cloud and an app (PS), and there isn't an option to deactivate.  The instructions were from 2019 -- are there updated instructions?

Hi, My creative cloud app just constantly loads until I get this error message. 'Adobe Creative Cloud is needed to resolve this problem. However it is missing or damaged. Please download and install a new copy of the Creative Cloud from....(website link)' I have uninstalled it and reinstalled, with no difference. I have uninstalled all my CC apps, then uninstalled and reinstalled the CC app, and it made no changes. I'm on Windows and removed the contents of the OOBE folder in appdata, uninstalled and reinstalled CC and it made no difference. I now cannot use any of the apps and therefore cannot work. I can't find anything online to help me, does anyone know what is wrong or have anything for me to try? Thanks

FAQ: What is Creative Cloud and how does it work?Creative Cloud is a membership that gives you access to the latest versions of all the Adobe professional creative desktop applications (such as Photoshop, Illustrator, and others) with new features and upgrades as soon as they're available. Creative Cloud is offered as annual or monthly membership.You install the Creative Cloud desktop app first, which is used to manage your account, and you use it to install the apps you wish to use.You can launch and update apps from the Creative Cloud desktop app. You can also use it to manage and share your assets stored in Creative Cloud; download Adobe fonts, and showcase and discover creative work on Behance. You can install and sign in on two computers, Mac or PC, but licensing restricts you from using it on both computers simultaneously.  You also get cloud storage and file syncing capabilities so you can access your files wherever you are, even on your mobile device.If you purchase your m

I have tried this multiple times with the same result. I want to try PS and have gone through the installation process many times but the same thing keeps happening. Even tried restarting my macbook pro...no go as well. Every time I start the installation process, I get to the installation screen telling me that creative cloud is installing. I skip the survey questions and CC finishes installing...then the entire process just crashes. The DMG icon for PS disappears off my screen, and the file that is in the download folder disappears.  What's going on? 

Dell Support just downloaded to my new laptop Adobe Acrobat 2020, which was missing. Now I notice in addition to the desktop shortcut a file folder full of what looks like program files and ReadMe documents in multiple languages. How can I move this folder from my desktop? Where does it belong?

I am trying to install creative cloud (just trying to get adobe PDF) but I keep getting error code 87 "another installer in progress". I've tried using the adobe cleaner software, windows installer cleaner, stopping any install process and just about everything else I can think of and no luck. Can someone please save my sanity???

i have this error and i can't download or open any of my adobe apps, not even the creative cloud, before i have the chance to log in i get this error:ErrorThere was an error with this action. Try again later. How do i fix this? Because i cannot find much about it.

Ever since upgrading from Windows 10 1809 to 1909 this issue has been present. On reboot and signing into windows, Creative cloud desktop app will not launch properly. If I open the app its blank, if i stare at my mouse it flickers, if i go to task manager i can see multiple processes under creative cloud desktop app opening and closing constantly.  Things I have already tried- uninstalling the app using the various cleanup tools on adobe's site. - deleting everything from the oobe folder under my appdata folder for my username- re packaging a new creative cloud desktop app. this issue resides whether on the corporate network or not so its unlikely to be a firewall issue or anything like that.  this problem is ridiculously frustrating. and there is no way to get out of it apart from moving to a different computer. and there is no chance i am going to be migrating dozens of my users in our enterprise for this reason alone. adobe- please help with

Hello, I'm trying to install extensions / plugs, but when I click the Free button, the install option does not appear and nothing happens, I've used other browsers, but nothing happened. I have already uninstalled Adobe Creative Cloud and installed it again and nothing happened. I already had plugins before and did the normal installation, but I'm not getting any more. Has anyone had this problem?Thanks.

For quite some time now have I struggled with the Creative Cloud application.Whenever an update is available and I try to install it everything seemingly goes normal, until the progress bar gets near 90%, then it just closes the window. The Creative Cloud background process will keep running and will be hogging resources, but the installation never seems to finish, longest time I have waited on it has been 9 hours. When I tell my computer to restart there is no pop-up telling me a process is still running and needs to be closed or anything.Once I have restarted my computer immediately a pop up appears which reads "Creative Cloud has stopped working".When I click to view problem details I get the following information:Problem signature:  Problem Event Name:    BEX  Application Name:    Creative Cloud.exe  Application Version:    3.5.1.209  Application Timestamp:    56be1bfc  Fault Module Name: &nbs

I have been using Creative Cloud for a couple of years now and have always wondered why I would need an older version of the software. Considering these unused versions of software are just sitting on my hard drive and taking up space.... can anyone think of any good reason why I shouldn't uninstall these old software versions of Photoshop, Illustrator, etc.?Thanks, Tom

I have a Galaxy Note 20 and signed up for the free trial of Adobe Premium. I'm trying to cancel my subscription before I'm charged and I cannot figure out how to do it. 

I have been trying to update creative cloud desktop for several days, but every time it stops at some percentage and does not move further.

Hello. I am asking for help with an installation problem. I own the Adobe Creative Suite 3 production premium suite. Following the hard disk failure, I performed a new installation on a new hard disk but I do not accept the serial printed in the package. What should I do to get a new serial? Thank you. 

Although I have 3 applications installed from my contracted plan, Creative Cload Desktop indicates that they are not installed. When I use the applications it seems that everything works fine, but I do not know if this represents a problem for future updates. 

I need to install Photoshop on a Lenovo Flex 5G.  I contacted support yesterday and was told it can't be done because of the ARM processor the computer has.  The Flex is running Windows 10 Pro and has 8 gb of RAM.The reason I question what I was told is that I have run Photoshop on a computer with Windows 10 and an ARM processer before.  I had Photoshop installed on a Samsung Galaxy Book 2 until I replaced it with the Flex two weeks ago.  The Galaxy Book 2 has an older ARM and half of the RAM of the Flex and ran Photoshop with no problems other than being slow.Any help will be appreciated.

HelloI don't know why this should be so difficult.There's an option in CC Preferences to choose Install LocationIt won't allow me to choose my external HD. I literally just unistalled all the apps to update my MacOS, hoping to re-install on my external HD. My hardrive literally ONLY HAS my OS on it. I just run all the programs I use from my HD. Right now, I don't use anything but Adobe CC. Is there anyway I can install these apps on my external ?  If not, can someone please explain like I am 5 why this is not allowed?