Download & Install

I have just purchased new laptop and need to download my Adobe software into it.  My Illustrator CS 5 won't download unless original Illustrator 8.0 is in computer, but 8.0 is not loading on the Windows 64 bit operating system.  How can I get the original program loaded in order to load all of the purchased upgrades?

Hi, How long should download of 5GB zip file of Adobe CS5.5 take? It is taking 15-20 minutes for me? I thought it should only take a few minutes. Also the installation is taking longer than I thought it is been about 5-6 minutes that it is preparing file (36% only). The reason I am asking is because I bought my computer recently and I want to know whether my machine is having issue or this is notmal? My interent speed is good. 82 Mbps download speed and about 10 Mbps upload. Other machines in our home work just fine. Is the speed normal with downloading/installing Adobe Suite?Thanks

Hallo, bekomme von jemanden die alte Version ps cs6 auf DVD  , wo kann ich ich die alte Version bei adobe noch online runterladen ?Ich weiss das ist ein altes Ding aber ich komme super klar mit dem CS6

Hello everyone, I'm having trouble downloading fonts to my Adobe programs whilst in Creative Cloud. The font I want is already in my "Added Fonts" section, I'm just trying to download it to my programs and it just keeps asking me to retry. There is not an internet issue as I've downloaded multiple GBs of footage this morning. Has anyone ever come across this issue? 

I have standalone Lightroom 6.14 on old Windows7 desktop and then on Windows10 laptop. Trying to deactivate the laptop  but deactivate option doesn't appear in the software "Help" menu as the website suggests. Deactivation necessary so I can install on the new Windows 11 desktop computer. Installed successfully but gives max install serial number warning that I must deactivate one of the other systems before I can use this new computer's installation.  My online account doesn't show the software at all so that makes it difficult to deactivate it. Both installations were registered at the time of installation. Can anyone explain this and how I can deactivate the laptop license to free up the serial number for my new system?  Aggravated!

Tenemos equipos MAC con Sistema Operativo High Sierra, ya no podemos actualizar más los equipos, hasta el año pasado podíamos utilizar la versión 2020, pero este año, ya not enemos acceso a esa versión, ¿Cómo podemos activarla de nuevo? nuestros equipos no tienen capacidad para las nuevas versiones (licencias ya pagadas desde diciembre del año pasado y sin poder usar 3 de 6)

Hard drives failed on 2 computers and need to reinstall cs6 but adobe thinks it's still installed. How do I get the license released?

Bonjour, Hier soir j'étais tranquillement en train de travailler sur la suite adobe et d'un coup, tout mes logiciels se sont fermés. Maintnenant quand j'essaie de les rouvrir, j'ai toujours ce message :  J'ai essayé de mettre mon mac a la dernière mis à jour (j'ai un macbook pro M1 max 32go). Desinstallé puis reinstallé créative cloud mais malheureusement j'ai toujours ce message d'erreur. Je précise que ma wifi fonctionne très bien et que l'horloge de mon mac est reglée correctement Si quelqu'un peux résoudre ce problème, ce serait génial ! Merci d'avance

I bought a windows Arm64 laptop and I want to download Photoshop on it.However,However, when I installed adobe creative cloud, the error "0xc000007b" appeared.How to fix it?

Bonjour à la communauté, depuis quelques jours, lorsque je lance une appli Adobe , que ce soit In Design, illustrator photoshop.... elle se charge puis une fenêtre s'ouvre avec ce message :  Désolé, un problème s’est produit.Il s’agit probablement d’un problème de notre côté, mais il se peut aussi que vous ne soyez pas connecté à Internet. Vérifiez votre connexion Internet, puis réessayez ultérieurement. Si vous rencontrez encore des problèmes, consultez notre guide de dépannage. Le service informatique de mon entreprise a tenté de me dépanner, mais nous ne trouvons pas la panne (connexion internet ok, parefeux ok...). Avez-vous déjà rencontré ce soucis, et si oui comment avez-vous fait ? J'ai tenté de me connecter d'un autre PC avec mes identifiants mais le soucis est toujours là, aucune appli n'est utilisable.Merci par avance pour votre aideMarjorie

Hey all, I've recently downloaded Creative Cloud from the Adobe website and wanted to check out some of the software by trial.  Creative Cloud installed fine, but the update fails and the error code 505 pops up. This error code also appears when I attempt installing XD (the progress would get to somewhere around 60-70% before the error code pops up and installation stops).  I am running Windows 10 64bit (up to date)I am running CC as Admin I was able to install Animate and Acrobat DC trials without a hitch. I do not have Beyondtrust Powerbroker installed This is from my error log:FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'KANC-mul', version:1.0.1.22FATAL: Error occurred in install of package (Name: KANC-mul Version: 1.0.1.22). Error code: '505'ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop

As of 1/22/2024, I have experienced extruciatingly long, and worse, resource hogging of Adobe Creative Cloud updates.  The same dilemma occurs on both my Lenovo Legion 5 desktop Window 10, as well as my Lenovo Legion 5 laptop Windows 11. I have 32 gigs of RAM on both computers, a super-fast ethernet connection, top level Intel 5 CPUs, and an Nvidia GTX 1660 Super in the desktop, and an Nvidia RTX 3050 ti in the laptop.  All if my drivers are up to date, as well as the current Windows Updates. I have become really reluctant to use the updates because when I do, I often have to stop the updates, many times using the task manager because other methods fail.I would appreciate any help on this.Thanks

I have licenses to activate and I can't. Can someone help me? 

Every time I try to Update my PhotoShop CS6, and InDesign CS6 I keep getting the Error Messages when I'm doing the update one for Extension Manager 6.0.8 Update Installation failed. Error Code: U44M1P7, and one for Photoshop Camera Raw 8.7(CS6). Error Code: U44M1I200. How can i avoid this in the future. I have two InDesign Registration Numbers for InDesign The one is <Removed by Moderator>, also I have Form The Box, <Removed by Moderator>, and my Photoshop is <Removed by Moderator>

how can i download older versions of photoshop elements and lightroom that I purchased to my new laptop?

I am getting this error message when I try to install creative cloud and other adobe products. I am using a Mac with Parallels Running Windows 10. Tried copying the file onto a folder on my desktop and go the message:"This application cannot be run from a network drive. Please copy it to a local drive and relaunch it."Any suggestions would be appreciated.Thanks,Lauren

Version 24.3 of Illustrator in Adobe CC. Where can I download the older version? Thanks.

Last october I started the trial - realised it wasnt going to work for me - and cancelled. This was within days of start up.Clicked all the buttons and done right?Nope - turns out it became and active subsciption and I have been paying for it for months. Now if I try to cancell there is a fee. For a service I cancelled, have never actually used, and dont want.So - check and double check and even use the chat service to make sure In the mean time I am 'on hold' in the chat; and I am going to guess that will remain my status until one of us dies - not wait.... the chat has just been terminated. 

Morning everyone,I have bought an iMac 2009. Wich version Adobe CC can use on it?Best regards,The Webinarts

Hello – I have Creative Cloud – can you give me a direct link to Indesign 15.0.1 or similar?

buenas noches, estoy tratando de instalar adobe creative cloud y me da un error 1, como lo puedo solucionar?

Hello, I bought the Adobe Photoshop student plan yesterday.However It still shows that I am on trial mode and that I dont have any plan under my account.Is it normal? What do I need to do in order to solve this problem? I Thank you for taking your time to answer.

A few days ago, I purchased Creative Cloud's Student discount package. (I purchased all the applications.) But Creative Cloud did not download. The authorities sent me a file and I was able to download Creative Cloud from this file, but I could neither update Creative Cloud nor download the application. Both of them gave Error Code 113. (There is a photo for information) No official could solve my problem. I turned off my antivirus and firewall and tried different internet networks. But the problem is not solved. (I did everything on the Adobe support site.) Please help me, I don't want my money to go to waste.

I purchased a prepaid copy of the Acrobat Pro 2020 from a store (it is a physical card with a redemption code). I sucessfully retrieved the serial number from the Adobe setup website and clicked on the link, but it keeps downloading as an .exe file not a dmg file despite the card clearly marked as for macOS. When I clicked to install it my Mac gives the fail message that there is no compatible program to open the .exe file (which is what I would expect knowing that I need dmg for Mac). Is there a way to get the prepaid card version to download the dmg copy instead of the .exe copy. I know there is an online download page, but that requires me to purchase a copy/subscription again, which obviously I don't want to do having already paid hundreds of dollars for the prepaid version. My computer is a Mac Mini M2 (2023). Thanks for any help. PS: I have been trying to find a phone number to ring Adobe for HUMAN support. Can't find that either, if anyone can help with that.

Please could anyone confirm if the current set of Adobe Creative Cloud products, including the Creative Cloud installer, work on Amazon Workspaces ? At this point I am looking for a Yes/No answer so as not to waste further time if it is a negative.The reason for this quesion is that Adobe Creative Cloud Installer does not re-commence after the web browser login step. I've been running the company's desktops locally using Adobe CC successfully for years and now we are migrating desktops to the cloud we seem to have a major issue. I Googled for some time on this issue and found no clear or consistent answers, so am pposting here in hope of getting an understandable answer.Out of interest, I believe Amazon Workspaces uses Win Server 2016 with the Windows desktop experience - maybe that has something to do with it ? Thanks in advance and for taking the time to read.