Enterprise & Teams

Hi! Hoping someone can assist with this quick query. Is the Acrobat iOS app included in the enterprise Adobe Pro license? I'm receiving access denied when I try to sign into the app with my work email.  Would appreaciate any input on this one. 

We had two creative cloud licenses, one assigned and one not assigned. As our licenses were coming up for renewal, I deliberately only renewed one of the creative cloud licences, thinking that it would renew the one being used and leave the other to expire. Unfortunately, the opposite happened, and now that user is unable to be added to the remaining creative cloud license as they are listed as have 'No Access'.   This is what it says when you click on the 'No Access' label: Users With No Access Licenses shortage or late paymentSome users have lost access to this product due to a license shortage or late payment. To restore user access, purchase more licenses or unassign existing users to make licenses available.   There is no one else assigned to the available creative cloud licence so I see no reason why I can't add this user to it.   Any help would be greatly appreciated!   [Moderator moved from Creative Cloud Services to Enterprise & Teams.]

I have XD cloud files in my Adobe personal profile where I have maintained various marked versions in the same XD file. Each version has a different URL associated with the marked version and the client comments are stored on each URL per marked version. My organization has now shifted to an Enterprise profile. There is no way to migrate the complete XD file (including marked versions) from personal profile to my enterprise profile. I am concerned if all of the old comments would get removed or the old URLs won't work when the personal profile 2 months free access period would be over.

Our company is considering using Adobe Sign. We are interested to know what Adobe does with the data once an agreement is sent/signed/filed. Where is this data hosted and stored? Is there an option to ensure this data is hosted in Australia?

We now have 2 Windows users in our environment that have perpetual Acrobat Pro 2020 licenses and installed with our deployment package that uses a volume license key that are getting the message "Sorry something went wrong" when launching Acrobat and there is a message in the lower left corner of the Acrobat app that says "Your trial has expired"I have uninstalled and reinstalled the app multiple times but the message still comes back the first time they launch the app. It seems to be ignoring the volume license key.Any advice on what to try?

anyone know how to fix this? I guess there is something not right with my laptop that makes adobe work weird. I am using a dell inspiron 7706 2n1 windows 11, does anyone know how to help?! 

Hi!My employee is quitting within a couple of weeks. Her Adobe account (business ID) is part of my organization team. What will happen to her Fresco work when I remove her from the teams? Is it possible to transfer her Adobe business id account into a personal account so that she will still have access to her work? (I want her to have access to her work even after quitting.) I understood from this post that I can transfer the assets from user folders to another user (her being the other user) but I didn't quite get what will happen with the Fresco files. Can you help me out?

**** you from bottom of my heart. **** you for using dark patterns to be able to stop paying for your stupid junk. Thieves and ****s.Cancelling your plan is STUPID HARD. I DON'T HAVE TIME TO WASTE ON YOUR ****. Simply unsubscribing should not require contacting your support, EVERYBODY ELSE DOES IT WITH A CLICK OF A BUTTON. Not only that but all internal links are BROKEN. "Click here to contact..." and everything gives 404 and doing triple confirmation for "MY PROTECTION" just keeps in a infinite loop so I can't sing in to contact the place you demand me to contact. Is your faith in your products so LOW that you have to use dark patterns to keep people in? **** you.I will personally make sure that every company I will work now and in the future will have policy that NOBODY will use ANY of your apps. This cancellation policy will cost you mere tens of thousands of dollars on lifetime, but maybe you can chart that in your excel sheets when designing your dark pattern bull**** an

I work in a small office where the staff has purchased software individually.   It's unclear who has subscribed to what from Adobe.    Is there a way that I can get from where we are now to having and Admin console, listing the users and what software they have?

Hi I am the main user and System Admin and receive the monthly invoices by email. I need a second person to receive these invoices. How do I add another person, so they are a recipient?

Hola: Estoy intentando modificar la dirección a la que se realiza la factura mensual. Tengo configurado el pago por Paypal y en dicha plataforma aparece actualizada la nueva dirección pero en las facturas sigue incorporándose la antigua. Gracias,

Buen día, les comento que la empresa hizo la compra del Plan mediante tarjeta de crédito corporativa que está  a nombre del Vicepresidente de la empresa, las facturas están llegando a nombre del Vicepresidente de la empresa en lugar de llegar a nombre de la Empresa. Por favor, quisiéramos modificar ésto en la facturación. para que las facturas lleguen a nombre de la Empresa ¿Cómo hacerlo? Customer VAT No: 30655954089.- Muchas gracias. Saludos.

there is nno option showing for unsuscription.help me

Hello , I am trying to register to Workfront Proof but the adobe site is asking me to fill a form so a representative to contact me. I am filling this form the last 3 weeks but no one contact me yet and I can't find a solution from the support team because proof has seperate support department and it is impossible to reach them. Did anyone had the same issue, is any way that i can contact them so I can buy the proof license ? Thank you in advance 

hey im running on a samsung laptop which OS is windows 11 and im logged into my student university account on creative cloud and idesign is meant to be free for me but when i try to download it says that indesign ist available on my deivice and im not sure what to do here can i please get some help

I am having issues trying to silently uninstall software... Following this tutorial: https://helpx.adobe.com/enterprise/using/uninstall-creative-cloud-products.html#create-uninstall-package  I downloaded AdobeUninstaller.exe and trying to run a --list parameter on it, and that works, however, it opens another command prompt and closes really fast. I even tried adding a pause command, but because it launches another command prompt window that has no effect...  AdobeUninstaller.exe --LIST PAUSE  Also is there is a way to uninstall without using this uninstaller but using adobe's deployment installer package? It would make life easier because we store these on the network and I could just execute a command to do so... 

Hi I need some helpI have an SharePoint online Mapped as a WebDAV on my Machine,however each time I tried to open a PDF, it shows a pop up of check out.....I have read some forums where I was told to do anDisabling SharePoint integrationhttp://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/planning.html#disabling-sharepoint-integration[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\11.0\FeatureLockDown\cSharePoint]"bDisableSharePointFeatures"=dword:00000001However the issue still persist.I am using Adobe Acrobat XI 11.0.12

Please tell us about the following.Can a parent-purchased license be used by a subsidiary? 

I'm affraid I'm not happy with the new 2023 versions of indesign, illustrator and photoshop, and would like to have the option of using the 2022 versions. I don't want to be using applications that step back in time and dont offer a credible swatch pallette that all printers recognise. I know what you are going to say @adobe (pantone are at fault) so I'm suggesting for now adding in the 2022 versions back to the CC suite - or designers might dare i say it look at alternative packages to desktop publish on.Any other designers feel strongly about the PANTONE issue with new 2023 applications?

What program do I need for Preparing Forms? I allready have Adope Acrobat Pro - but every time I klik on the Tool "Prepare Form" a new screen show with "Try or Buy Adope Acrobat Pro" Can some one help?

One of my users got an email from Adobe...Is this real or spam?Welcome to Adobe Acrobat SignThe account administrator of Hennepin Healthcare has provided you with access to an Adobe Acrobat Sign subscription. To get started, simply click the button below to accept your invitation. Then sign in with your Adobe ID or create an Adobe ID using this email address.On acceptance of the Adobe Acrobat Sign account invitation, you’ll be added as a user to Hennepin Healthcare. Account administrators will be able to access any past and future electronic documents that you sign or send using Adobe Acrobat Sign.Accept InvitationWith Adobe Acrobat Sign you can:E-sign documents sent to you on your device, with no download requiredGet others to sign documents in secondsTrack the status of documents sent for signatureStore and manage signed documentsWatch this quick overview video to learn more about what you can do with Adobe Acrobat Sign. If you have any questions, please contact your IT administrator

I have a user who is constantly getting an error popup when starting Acrobat.  Sometimes the user is able to click OK until it goes away, sometimes it wont work.  Its an Application Error popup with code 0xc000007b and the process is for AdobeCollabSync.exe which is weird because this only happens when the user launches Acrobat so I assume another Adobe application was not uninstalled properly?  This is what I attempted so far: Uninstall/reinstall AdobeRepair all Microsoft Visual C++ distro packagesUninstall/reinstall all Microsoft Visual C++ distro packagesUse the Adobe Creative Cloud UninstallerUse the Adobe Clean UninstallerClean the registry with third-party registry cleaner CCleanerWindows updates Any other ideas?

Hello.When I try to open Creative Cloud after the download, the window is blocked, and i can't use the Adobe software.  When I click on "connction", the little window load and show me the same. I tried to unistall all the software many times, Creative Cloud too, but nothing works. Anyone know what I can do ?

Por error cree una consola y adquiri ilustrator pero ya lo tengo en otro plan. Como puedo eliminar el producto de la consola para equipos. 

Bonjour,je suis un intermediaire dans la chaine adobe de mon entreprise, je gere et recoit les licences de mes administrés. J'ai de type de licences adobe, les licences en ligne (cc) et les licences hors ligne. Celles qui me posent problème sont les licences hors lignes. nous avons un lien pour les télécharger mais une fois que c'est fait j'ai un message d'erreur, le pc cherche à se connecter sur interent hors les postes qui sont concernés n'ont pas le droit d'être sur internet.J'ai un fichier de log (fichier joint) qui me dit que le poste cherche à se connecter à internet via un proxy.Je ne suis pas sûr que je sois au bon endroit pour faire ma demande mais je suis preneuse de toute information ou contact adobe eventuel.d'avance merci.Admin_adobe