Enterprise & Teams

As an IT admin from a K12 school or district, you can empower your teachers and students with Adobe Express directly within Google Classroom. Adobe Express is free for K12 teachers and students. It offers a rich set of web and mobile tools designed to unlock student creativity and communication skills. The Adobe Express Google Classroom Add-on  allows teachers to: Create Adobe Express project assignments directly from Google Classroom. Customize existing graphics, posters, web pages, and videos for classroom needs. Assign those assets directly to their students from Google Classroom, consistent with their existing workflow. View, grade, and provide feedback on each student’s assets and assignments from within Google Classroom, saving valuable time and providing rich dialogue between teachers and students. Learn how you can enable Adobe Express in Google Classroom.  

Hello, I recently registered as a student in order to use Substance 3D products. However, I did a mistake by first submitting a request for access before registering with the email I need to use (provided by my university). Because of this, I didn't receive an email containing the redemption code. I have tried to submit another request, but I am getting a "UniqueID already exists" error upon clicking the Submit button. What can I do?

We have three CC licences, and so have three Frame.io accounts. Is there a way to merge these or make them work together as three seats in one Frame.io account?

Hello,is there admin api for Enterprise? need API for read user/license assigned information and license management future. I tried to create project for my app, but there nothing api for my requirements 

The Adobe sign-in process is buggy and has been buggy for years. Out of about 60 students 12 cannot login and therefore cannot access any apps. The affected students appear to be completely random. Each individual student account even on the same machine may or may not be able to login. It is very frustrating. All should have full access to a school-wide license. All names and account information were uploaded together on the same spreadsheet. The one thing that is seemingly consistent is that some students (not all) after entering their email to sign-in are not presented with the account type screen so that they can choose Personal account. This locks them out of being able to sign in correctly and there appears to be no way to reset this choice. They are given no other option than an Enterprise Sign-In which does not properly connect the accounts. I just don't know what to do. Any guidance is appreciated. 

Hello Adobe Community - I am working on creating a net new property for one of my projects and it requires me to set up the Adobe Analytics extensions and add the necessary plugins.Below is code that I've used for reference:/* Plugin Config */ //s.trackExternalLinks = true; // track exit links s.usePlugins = true; function s_doPlugins(s) { s.eVar15 = s.getNewRepeat(); // New vs Repeated user s.prop13 = "D=v15"; // New vs Repeated user s.visitorID = s.marketingCloudVisitorID; // get visitor ID s.prop16 = s.visitorID; s.eVar16 = "D=c16"; s.prop63 = window.screen.width + "x" + window.screen.height; // get screen dimensions s.ev=Var55 = window.navigator.userAgent; // get userAgent info if (s.pageName) s.getPercentPageViewed (); //Highest percentage page viewed (previous Page) if (s._ppvPreviousPage != "undefined"){ s.prop42 = s._ppvPreviousPage; // get previous page name s.prop69 = "initialPercentViewed=" + s._ppvInitialPercentViewed + " | highestPercentViewed=" + s

Hi Adobe Support Community, Earlier this year my cc subscription was canceled becasue of yearly subscription I can get through my school. I forgot to buy a new cc subscription, so I quickly added my paypal to my adobe account. Resulting my subscription automatically changed to a monthly sub.Now I realized that I still havent got back to my yearly subscription. So I bought a new yearly cc subscription through my student account. I was expecting to get a license code, so I could change the payment method. But instead it automatically added another cc subscription to my adobe account.  Is there a way I can exchange my mothly subscription into my new year subscription? Or does anyone know another solution? kind regards, Yente

I have been having trouble removing an old administator account for a team memenber that left nearly a year ago (I have sporadically tried to remove this). I get an error message saying "Your action can’t be completed. Please try again shortly.". I have tried removing his account from the Users screen and the Aministrators screen.Any help you be appreciated

I've been trying to install after effects but it literally is not letting me. I'm on PC (windows ten) and when I press the button to install it, a pop up comes up that says I can install whatever other thing along with it, and then it starts installing, but doesn't go past 5% and it just says "installation Failed" I've restarted my computer I reinstalled the creative cloud and this was happening with photoshop too but for some reason illustrator installed just fine. Is anybody else having this problem or had this problem?

I ran the report that shows the number of HED licenses being used and the machine names. It does not match the computer count that I have for total installations.  I have machines in the same room which used the same install package some show up in the admin console and others do not. Any tricks or other things I might try to get them to report in so my license count is an accurate reflection of my installs?

Hello,I was wondering if its possible to use a group in Azure AD to automaticly buy and assigne license in Adobe cloud? And if the user gets delete it unsubscribes the license given? We have setup Enterprise application so users gets integrated to Adobe Cloud, but have not found a way to automaticly assign license through an AzureAD group.

We have packaged Adobe but the issue we are seeing is that auto updates works for English, Green and Danish but it fails if the language is any of these: SpanishDeutschFrenchItalianChineseKoreanNederlandsPolishRussianTurkish Help?!

Hello.My laptop is broken.I paid for it, but I haven't used it for three weeks.I know it will probably take longer to repair. So I want to cancel my subscription because I can't use Adobe Premiere Pro.Futhermore it can't be canceled because it's purchased under the school name how much I look for it.Please help me! Account owner is me. but I don't know how to cancel.

To keep track of Adobe Licenses issued it would be helpful if there was a notes field within each user's account within the Admin console, which would allow me to enter the purchase order details. This would helpful when transfering licenses.

We purchased additional licenses and products under our VIP contract but it has been 4 days and it is still not showing in our Admin Console to allocated to users. What is the problem?

Hi there,   I bought Adobe CC in NOV 11th and aimed to use only 1 month.   I didn't know about the auto - renew policy. So, could you cancell my Subscription in 9th of Dec?   There is now further information regarding Cancellation of Subscription, I you need any requirements like invoices feel free to contact via my e mail <removed-kglad>   I am looking forward to your quick response.

So my old school account closed a while ago, and I've been trying to access Creative Cloud on the Windows computer that I used with the old account. I started college, and logged into my new school email on the adobe website, but it can't connect to the Creative Cloud app. It's stuck in a loop, "You've been signed out; please sign in again to continue using Adobe apps." and when I hit the sign in button it just refreshes and then shows me the same screen.  I've already uninstalled and reinstalled multiple times, and done a couple other tricks on here and it hasn't worked yet. 

Hi, a few months ago I used my educator Email to create a CC account with the educators discount. In the last month, the organisation I work for has "taken" this email and assigned it as a work privillage level account. This means Central IT have ownership of this account and I cannot use my Creative Cloud account, nor can I change or cancel it or change billing or other data. (I have paused payments as that is what my company told me to do...) They advise me that they cannot do anything about it and to contact you but that is very difficult. Could you please help as I have been billed but cannot use this account! I would like to just perhaps chage to a different Email address and continue accessing the service on my current discount plan. Please help me Thank you

The school IT department says I should be able to migrate my asset but I get this error when I hit the Migrate Assets button in the final step:Contacted Adobe support team but received a reply like this: I'm afraid we are not able to swap Enterprise IDs on our end, including student accounts. If the Student Asset Migration tool does not work for you, please contact the Enterprise Support here for additional help and guidance on how to proceed: https://helpx.adobe.com/enterprise.html So it leaded me here.Tried multiple times. Did not work till now. And the dumb thing about the migration portal is that each time it requires you to create a new account through it, even you fail a new account is still created and next time you try you have to create a new account again.Can somebody help or recommend some helpful paid web builders so I can rebuild my portfolio there and ditch Adobe?

HelloI have a huge problem. Enterprise from which I have an adobe plan had troubles and I got cut off from adobe plan and adobe creative cloud. I have the access back but instead of option to log to my personal account and company's account, when I log in it directly logs me in to one account when  I have plan, apps and everythings, but every file I had is gone. I chcecked my desktop folders and everything but none, everything is gone. Is there a way to get my files back? Or only one file which i had only on my adobe creative cloud bc i didint make a desktop copy. It was adobe XD file. Thank you for your helpHave a nice day 

My Photoshop licence been renewed by my company yet it still says "Trial Expied" in Creative Cloud. Reloging does not help.

Hello everibody, I have a personal account under an enterprise license.The Enterprise doesn't have an admin console, so I can't ask for direct support.My plan is "Adobe for Enterprise" and in the account web page plan results regularly active and valid.I can use web Acrobat Pro app.The problem is that CC desktop app reports "expired subscription" and doesn't give me access to Pro features, so I can't use desktop Acrobat Pro app.I followed all FAQs on Adobe website, but i didn't find the solution.Anyone can help me?Thanks 

Documentation says "With the updates to Adobe Creative Cloud storage, you have full control and visibility of storage across your Creative Cloud applications. The storage quotas are flexible for end users up to the amount of storage purchased by the organization." I do not find this to be true in practice. I have five individual accounts with 100Gb each, but 500Gb that should be shared. Users are being told that they have used all of their available storage but there is plenty available in the pool. Storage Overivew saysStorage usage159 GB of 500 GB

Running Creative_Cloud_Set-Up.exe or an exe for a specific product gives:       The installer you downloaded won't work on your computer. Error Code: 717​       For Windows 10 19043.1288 x64   Took me agessssssssssss to debug. Whole time thinking it'd be ludicrious that IE of all things was causing our build to be incompatible with CC installs. But sure enough, when I lost my sanity after the 30th image build and just isolated IE and put it back on the image, the installer worked.   The installer you downloaded won't work on your computer. Error Code: 717 What part of IE do the exe's rely on? Can it be stubbed out? Would really rather not have to keep IE active nor re-install all computers. The installer you downloaded won't work on your computer. Error Code: 717   [CODE]The installer you downloaded won't work on your computer. Error Code: 717[/CODE]   [CODE]The installer you downloaded won't work on your computer. Error Code:

Hi,So I would like to get my account deleted. My account is linked to an Admin Consel but when going in there, I cannot remove myself as a user from the Admin Consel and thus cannot delete my account. Can someone somewhere help me with deleting my account?Thx...