Enterprise & Teams

Hello,My employer recently changed our company account due to a merger and as a result I am no longer able to login to my previous one when using the community discussions which I had been doing since 2019. Since it used the same email as my new Adobe CC account, I'm guessing there is no way to access the profile I had originally used since they closed that Adobe license, am I safe to assume?Thanks

Bonjour, depuis plusieurs mois mon application Creative Cloud sur mac rencontre un problème à chaque tentative d'ouverture. Elle me demande de me reconnecter sans cesse et ce message apparait à chaque fois que je clique sur "se connecter" (voir photo ci dessous).Savez-vous comment faire ?J'ai déjà essayé de la désinstaller et la réinstaller simplement et ça n'a pas marché.Je n'ose pas désinstaller toute ma suite adobe par peur de ne plus pouvoir installer les applications que j'ai déjà (Photoshop, Indesign...) Merci d'avance

A few weeks ago my files cloud files somehow got placed in a "personal profile." My personal profile does not have any paid subscriptions in it according to PS. My business profile has a full paid suite as we have a coporate account for all employees. Now I can't open any of my files in photoshop or the other softwares because it says I'm not a paid subscriber.  Please help. I can't work without access to hundreds of files that are stuck in this personal profile.  I have tried sync and download options for the files the files but it won't let me do anything. I can see the files, but can't do any actions on them.  Thanks

Buen día, no puedo instalar las aplicaciones, me aparece que no tengo acceso a la gestion de aplicaciónes en creative cloud, y que es necesario el permiso de "TI" para poder activarlo. Me molesta porque hace unos meses pague por 4 meses la suscripción y nunca la pude utilizar porque necesitaba actualizar mi laptop y la actualización no me llegaba. Pero tampoco podía cancelar la suscripción. Y ahora que esta actualizada y quisé renovar la suscripción, no me aparecen los programas para descargarlos. Intente contactar a algún asistente vía telefonica pero a los números que llame no estan disponibles o no existen. ¿Alguien me podría ayudar por favor?

Hi, The Magento admin panel of my website is logged in with any password. I have disabled all third party extensions and custom modules also I have checked it on other browsers but admin panel logged in there successfully with any password.Please help me. Thank you.

안녕하세요, 제가 학생 요금제로 결제를 해야하는데 잘못선택하고 팀 구독으로 해서 결제를 해버렸어요.아직 다운로드는 받지 않은 상태이고, 결제한지는 아직 30분도 안됐습니다.취소하고 다른 플랜으로 결제 진행하고 싶은데 도와주세요ㅜㅜ혹시 이런 경우에도 위약금이 나오나요..?

Hi there, I had subscribed privately to Adobe Lightroom and I am paying the monthly rate. Recently I have been given a Creative Cloud access from the institution I work for which gives me free access to Lightroom and other apps. Am I still going to be charged for Lightroom? How do I solve this? Thanks for any help.

Is there a limit on how many times you can reassign a license to a different email account in the admin console?

I login to the Adobe website with my account that is linked to our Enterprise Plan. One page says you don't have a plan and are a free user - the next page says you have an Enterprise user!? I just want to reinstall a font in Photoshop and it won't let me. There's no phone number or email to contact... because you don't recognise my Enterprise plan! 

I am trying to access the creative cloud app plan which my college provided for us, but when I login it says I do not have acess to my enterprise ID. I am using the correct school login so I do not understand the issue.

My school recently changed the email extension. I can no longer login. Here is my tried login process:1) Press on Adobe ID2) Type in my old email extension (Adobe doesn't recognise the new one)3) This brings up my own school's loginner4) Enter the login details with my new email extension (School doesn't recognise the old one)5) Adobe: "another user is currently logged in. Clear browser cookies and restart your browser"(I tried doing that but with no results)   

Hi,So our current account owner has left the company, he still is the owner of the account and all the assets.I am the new In-house designer, so obviously need full ownership. What is the best solution to this.Thanks,Brendan

I purchased the student plan on adobe which my school subsidized and have recently stopped doing. I tried to go and cancel my plan so I don't get charged but whooopty doo wouldn't you know that the scum at adobe won't let me.. (see picture).There's no manage plan button which is what Adobe claims will be there and frankly there's no access to any payment stuff on the adobe side. Seeking help

My organisation has a few thousand Adobe installs - we are approaching license trueup time, so I wanted to see if any products have been unused in the last 30 days so I can remove/uninstall them. It looks like so long as a user opens a PDF, the use dates on all the Adobe products gets updated.Specifically for users that have more than 1 Adobe product installed, is there any way to confirm which Adobe products have been used in the last 30 days? 

I entered the ACC Teams account. But I little know about how it's functioning.I have some questions:1. Can they see the previews and metadata of my files?2. Can admin see the files I create on my business account?3. Can they open/download these files?

I've been trying to cancel the renewal of my subscription by phone, chat and the admin console. After two days I am no further forward. The 'manage' plans button is missing in action. Any ideas how to solve this? Thanks! 

Hi, I just wanted to check why Adobe Cloud files that are not mine are showing up on my local recycle bin/trash folder. Is it safe to empty and how do we prevent this from happening again?Thanks!

Does it cost to add new users to my account?

I'm setting up Photoshop on my students' computers and no matter what I do some of them keep ending up with trail versions that I can't seem to get rid of. Please help!

Is there any way to find out inactive users and delete them from Adobe license?  

My team usually works with One Drive since we handle a high amount of files. Since we have a teams account, we have a lot of space in our CC Files Drive and I was thinking of moving all files over to this drive. In multiple forums, I see a lot of people mentioning that we shouldn't be using the drive as a file storage and that it's primarily for file handling in collaboration. Most of our files have multiple links connected to it that will need to open. Would you recommend the move the Creative Cloud or is it not quite there yet?

Hi,Please tell me how to deactivate for all users in Creative Cloud „Apps“ the Trial Apps.I have to prevent them from generating network traffic.Might use this… “C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml”But how?Thank you!

I didn't realize my 30 days were up for my school subscription, so I wasn't able to save the files to migrate them to my new account. I mostly just want to try and recover my website on Adobe Portfolio. Is this possible?

Hi everyone, I am a recently graduated student who had an account through my school. Since graduation the payed plan for this account has ended. My school email which is tied to the account, will also dissapear in 6 months, so I am needing to start an entirely new account with a new email. My main issue is my portfolio, which I spent a lot of time on, is still tied to my school account. I have attempted the student asset migration many times. It is a very frustrating process because it requires an email that has not been used for an account before. Everytime I have tried some error occurs and the migration does not happen. Not only does that not work, but I cannot try again with the same email because now there is an account for the email. I have contacted 3 different areas of adobe support, and none have been helpfu;l, they keep pushing me off onto someone else. I have also reached out to my schools IT deopartment to see if they can be of any help because it is an enter

Dear community, please don't judge too harshly. Something went wrong and I want to fix it. Your help will be appreciated. My son worked on a school project. I supported him by providing him with credit card data. After less than ten days the project was finished and the account (Stock, Creative Cloud) has not been used any more. However my credit card started to be charged on a monthly basis. The cancellation lead to more fees. Is there a goodwill way to resolve the issue and refund the fees?